Martina Treichel - MDM Support Specialist

Q: Where is Martina based?

Martina is based in Schöneck, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Martina speak?

Martina speaks the following languages: German (Advanced), English (Advanced) .

Q: How many years of experience does Martina have?

Martina has at least 10 years of experience. During this time, Martina has worked in at least 18 different roles and for 15 different companies . The average length of individual experience is 1 year and 7 months . Note that Martina may not have shared all experience and actually has more experience.

Q: What is Martina's latest experience?

Martina's most recent position is MDM Support Specialist at Paul Hartmann AG .

Q: What companies has Martina worked for in recent years?

In recent years, Martina has worked for Paul Hartmann AG , BLG Logistics Group AG & Co. KG , MVV Enamic GmbH , s.Oliver Bernd Freier GmbH & Co. KG , and Keller Holding GmbH .

Q: Which industries is Martina most experienced in?

Martina is most experienced in industries like Telecommunication , Banking and Finance , and Insurance . Martina also has some experience in Healthcare , Fashion , and Retail .

Q: Which business areas is Martina most experienced in?

Martina is most experienced in business areas like Information Technology , Operations , and Customer Service . Martina also has some experience in Quality Assurance , Procurement , and Business Intelligence .

Q: Which industries has Martina worked in recently?

Martina has recently worked in industries like Healthcare , Fashion , and Retail .

Q: Which business areas has Martina worked in recently?

Martina has recently worked in business areas like Information Technology , Business Intelligence , and Human Resources .

Recommended expert

Schöneck, Germany

Check rate

Experience

Mar 2024 - Jun 2025

1 year 4 months

MDM Support Specialist

Paul Hartmann AG

Data entry according to specifications
Master data maintenance in SAP SD environment
Maintenance of prices in the SAP system
Continuous data matching and error analysis
Creating surveys/questionnaires with MS Forms
Analysis and evaluation of results and data
Creating simple workflows to automate processes
Documentation

Jan 2023 - Sep 2023

9 months

On-site

Telecommunications Infrastructure Support

BLG Logistics Group AG & Co. KG

Coordination and scheduling of technicians for on-site service/rollout
Management of external service providers
Handling incidents, changes, and requests
Setting up and configuring the XPhone hotline
Creating documentation
Setting up and configuring the phone directory

Sep 2022 - Nov 2022

3 months

Support & testing of sales applications

MVV Enamic GmbH

Support in test management and planning
Creating complex test cases in test case management software (TestRail) or using word processing, involving the test team and the business department
Conducting tests in sales applications, SAP CRM, SAP Marketing Cloud, SAP Commerce Cloud, and SAP Sales Cloud as well as in the integrated system environment
Accompanying and coordinating business department tests
Operational first- and second-level support
Initial analysis and handling of incident tickets
Performing record corrections
Incident handling and coordination

Jul 2021 - Jul 2022

1 year 1 month

Operations Engineer IT Support

s.Oliver Bernd Freier GmbH & Co. KG

First- and second-level support in the MS Windows environment (Windows 10)
Supporting the service hotline
Setting up and configuring multi-factor systems and mobile devices
Setting up employee accounts and assigning/checking permissions (AD/IdM)
Forwarding and coordinating tickets to downstream teams
Supporting and improving process flows in HR, IdM, and IT support

Apr 2021 - Jul 2021

4 months

IT Consultant Windows 10 & Application Support

Keller Holding GmbH

First- and second-level IT support in the Windows 10 environment
Installation, configuration, and administration of clients and applications
Provisioning laptops
Client and user support for Microsoft applications and Polycom phones
Assigning permissions (AD/Azure AD)
Forwarding and coordinating to third-level support

Jun 2020 - Oct 2020

5 months

User Acceptance Testing & Application Support

Microsoft GmbH for ECB

First- and second-level IT support in a Windows 10 environment following the ITIL support process
Tracking and coordinating UAT testers
Supporting UAT testers (end users) on newly installed Windows 10 VMs and laptops
Assessing and logging incidents in Jira
Supporting application issues (Microsoft Windows, Office, Anaconda/Python, Tableau, R/R Studio, Miktex, Oracle, FAME)
Helping with VPN connection issues
Creating support solution documents in German and English

Dec 2018 - Feb 2020

1 year 3 months

Order and Complaint Management & Customer Support

Alte Leipziger - Hallesche Group

Order management for hardware and software purchases as well as user permissions
Reviewing, coordinating, and assigning incoming orders
Complaint management for hardware and software orders, permissions, and scheduling delays
First point of contact for customers and company-wide support units via hotline and service mailboxes
Improving processes and SLAs
Processing orders (SD/Change/Incidents) in HP Service Manager
Admin management and configuration of HP Service Manager
Manual software assignments for failed automatic installations
AD user management
User and client management using an internal tool for permission and license assignments
Supporting the phase-out of the old web shop and transition to the Magento shop - testing and troubleshooting

Jul 2018 - Sep 2018

3 months

Service Delivery Management

Ratiodata at R+V Insurance

First point of contact between customers and network/security operations
Improving processes and on-time delivery
Monitoring and controlling employee timesheets
Monitoring and controlling service requests (SRQs)
Tracking changes and incidents

Apr 2014 - Dec 2014

9 months

Change Management Support

Commerzbank AG

Setting up and monitoring submitted changes
Monitoring and tracking changes
Requesting approvals and reviewing rejections
Ensuring proper workflow
SharePoint administration, including monitoring migration schedules and database reconciliations
Data cleansing of clusters and products

May 2011 - Feb 2012

10 months

Junior Tester Marketing & Internet Banking

ING-DiBa AG

Conducting business tests as part of IT adaptations
Supporting optimization of workflows, processes, and test reporting
Acting as interface to business departments for test cases
Performing functional, operational, and structured testing in internet banking and brokerage
Introducing mTAN/mobile banking
Designing the new banking system for 2012
Handling organizational and administrative tasks
Designing and creating test cases
Tracking Jira tickets
Creating screen descriptions, use cases, and element descriptions

Oct 2010 - Dec 2010

3 months

Business Continuity Management Assistant

Commerzbank AG

Support for PMO and board assistance to the COO of Group Finance
Preparation of promotion processes
Updating competency tables including research
Coordinating updates of organizational charts
Preparing decision documents (content and format)
Assisting in planning IT rollouts and moves
Creating presentations for Group Finance
Creating and updating the emergency plan and manual
Creating leaflets for the emergency manual

Jul 2009 - Apr 2010

10 months

Project Assistant

ABB Stotz-Kontakt

Supporting controlling, purchasing, and order processing
Recording orders in the SAP system (MM)
Budget and cost controlling, invoice checking and billing
Preparing tenders and form letters
Creating Excel lists and documentation
Recording contracts and framework agreements

Nov 2008 - May 2009

7 months

Data Quality Specialist

Eurex Frankfurt AG (Deutsche Börse)

Data entry and corrections in SAP CRM
Collecting information via web and phone
Analyzing data for completeness and accuracy

Apr 2008 - Nov 2008

8 months

Project Support Specialist CS & NO-SD Order Management

BT Germany GmbH & Co. oHG

Support for customer Cognis (worldwide, approx. 120 sites) during network migration to MPLS/ADS
Active support of project and order management
Coordinating and monitoring project progress while meeting schedule, quality, and client requirements
Coordinating deliveries and orders
Budget and cost controlling
Serving as liaison between clients, suppliers, installers, and technicians

Jan 2008 - Jan 2008

1 month

Emergency HP Rollout Support

Krupp UHDE

Emergency rollout of PCs, notebooks, and monitors (warranty replacements)
Coordinating and monitoring rollout progress while meeting schedule and quality requirements
Serving as liaison between clients, suppliers, installers, and technicians

Feb 2004 - Aug 2004

7 months

Project Assistant Office Administration

BT Germany GmbH & Co. oHG

Creation and maintenance of documents
Tracking and scheduling appointments
Correspondence and office administration for Security BT team members (access approvals, security checks)

Jun 2003 - Feb 2004

9 months

Installation Coordinator & Support

BT Germany GmbH & Co. oHG

Support and service delivery for the BayKom project – Free State of Bavaria
Coordination of data line orders and database maintenance (Documentum)
Maintenance of archiving system data
Process tracking for data networks and telecom operating systems

Oct 2002 - Mar 2003

6 months

Order Processing & IT-Support Specialist

InfraServ GmbH & Co. Hoechst KG

Helpdesk support, order acceptance, and processing for telecom and data networks as well as home office users (VPN, laptops, PC peripherals)
Processing switch orders using ComNet software
Call handling and first & second level IT support (phone and remote)
Coordination and process tracking of data network and telecommunication orders

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Banking and Finance, Telecommunication, Healthcare, Insurance, Fashion, and Retail.

Banking and Finance

Telecommunication

Healthcare

Insurance

Fashion

Retail

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Operations, Customer Service, Quality Assurance, Business Intelligence, and Project Management.

Information Technology

Operations

Customer Service

Quality Assurance

Business Intelligence

Project Management

Summary

As a freelancer in first- and second-level IT support with over 20 years of experience, I offer comprehensive expertise in supporting international companies in banking, telecommunications, aviation, energy, logistics, and fashion. With my deep understanding of the specific requirements in different sectors, I have successfully contributed to optimizing IT infrastructures and enhancing customer satisfaction.

Skills

First & Second Level It Support - By Phone + Remote For Hardware & Software
User Account Administration - Account Creation, Permission Assignment, Software Installation
User Acceptance Testing (Uat), Project Management, Order Management, Asset Management
Procurement & Order Processing, Support Controlling (Budget And Cost Controlling, Invoice Verification, Billing)
Itil, Kanban
Microsoft: Windows Up To Version 11, Office Up To Version 365, Teams, Outlook, Sccm, Exchange Admin, Intune, Lync, Sharepoint
Atlassian: Jira & Confluence
Sap User Knowledge: Hcm, Crm, Fi/Mm, Fi/Sd, Sales Cloud
Backup & Restore: Veritas Netbackup Gui, Cdm (Formerly Nvsave), Basic Knowledge Flexframe
Ticket Systems Used: Atlassian Jira, Siebel, Hp Service Manager, Peregrine Service Center, Remedy, Valuemation, Gl-Expert, Axapta, Elch, Kix Pro, Ca Service Desk Manager, Smtx Request Fulfillment Service, Etc.
Other Tech & Tools: Sap Basis Support, Lotus Notes, Invoice Cockpit - Readsoft, Pc Anywhere, Ldms Console, Hp Alm Quality Center, Ms Sql, Ldap, Ibm Security Identity Manager (Sim)

Languages

German

Advanced

English

Advanced

Statistics

Experience

Total positions 18

Experience in Banking and Finance 2 y

Avg length 7 m

Longest experience 1 y 3 m

Expertise

Recent roles MDM Support Specialist, Telecommunications Infrastructure Support, Support & testing of sales applications

Main industries Banking and Finance, Telecommunication, Healthcare

Main business areas Information Technology, Operations, Customer Service

Profile

Created

June 2025

Last Update

July 2026

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Frequently asked questions

Have questions? Find more information here.

Where is Martina based?

Martina is based in Schöneck, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Martina speak?

Martina speaks the following languages: German (Advanced), English (Advanced).

How many years of experience does Martina have?

Martina has at least 10 years of experience. During this time, Martina has worked in at least 18 different roles and for 15 different companies. The average length of individual experience is 1 year and 7 months. Note that Martina may not have shared all experience and actually has more experience.

What roles would Martina be best suited for?

Based on recent experience, Martina would be well-suited for roles such as: MDM Support Specialist, Telecommunications Infrastructure Support, Support & testing of sales applications.

What is Martina's latest experience?

Martina's most recent position is MDM Support Specialist at Paul Hartmann AG.

What companies has Martina worked for in recent years?

In recent years, Martina has worked for Paul Hartmann AG, BLG Logistics Group AG & Co. KG, MVV Enamic GmbH, s.Oliver Bernd Freier GmbH & Co. KG, and Keller Holding GmbH.

Which industries is Martina most experienced in?

Martina is most experienced in industries like Telecommunication, Banking and Finance, and Insurance. Martina also has some experience in Healthcare, Fashion, and Retail.

Which business areas is Martina most experienced in?

Martina is most experienced in business areas like Information Technology, Operations, and Customer Service. Martina also has some experience in Quality Assurance, Procurement, and Business Intelligence.

Which industries has Martina worked in recently?

Martina has recently worked in industries like Healthcare, Fashion, and Retail.

Which business areas has Martina worked in recently?

Martina has recently worked in business areas like Information Technology, Business Intelligence, and Human Resources.

What is the availability of Martina?

Martina is immediately available full-time for suitable projects.

What is the rate of Martina?

Martina's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.