Wolfgang K.-IT Project Management | IT Service Management · IT Operations | Experience that connects.
Check rate
Experience
IT Project Manager
SEEPEX GmbH
- Planned, organized, and managed IT projects using agile and ITIL-based methods; tools: Confluence and OnePlan.
- Worked with business departments, developers, and external partners; led project meetings, facilitated discussions, and managed conflicts.
- Supported IT Client Services in day-to-day operations.
IT Service Manager
ISS Facility Services Holding GmbH
- Product Owner for IT Asset Management and Digital Workplace Services using ITIL methods.
- Monitored service quality and performance; tool: Jira.
IT Service Manager
Bilfinger SSC IT GmbH
- Led the central IT service team of five employees, including both day-to-day and personnel management.
- Managed relationships and demand, and coordinated external service providers.
- Developed and improved IT service and support processes; tool: Valuemation.
IT Support Team Lead
Bilfinger Global IT GmbH
- Led nine employees, including both day-to-day and personnel management.
- Worked with business partners on projects and service quality; planned shifts and improved internal processes.
IT Field Service Specialist
Bilfinger Global IT GmbH
- Provided on-site, phone, and remote user support; managed the Active Directory environment.
- Installed and configured laptops and desktop PCs, set up workstations at construction sites, and documented work in the Bilfinger wiki.
IT Supporter
Orthomol pharmazeutische Vertriebs GmbH
- General user support for office and field staff, as well as Blackberry support.
- Administration of Active Directory, telephone system for analog and IP telephony, internal backup solution, Exchange Server and Outlook mailboxes.
- Training employees in hardware and software.
IT Supporter
Elan IT ReSource GmbH
- Lotus Notes 7, installation and configuration of e-clients on IBM ThinkPads, as well as AT&T client configuration.;
- Hardware distribution and storage, UMTS hardware and software support, ticket handling and user support.
IT Supporter
CNS GmbH
- Assembly and configuration of PCs and servers, on-site service and general support.
- Contributed to the roll-out project at the City of Gelsenkirchen.
Migration Technician
servIT GmbH
The migration project at IBM locations in Bochum and Düsseldorf involved:
- migrating user laptops and PCs,
- hardware installation and removal,
- appointment scheduling
- user support.
IT Supporter
DKV Euroservice
- Troubleshooting network issues, setting up and troubleshooting peripheral devices.
- Administration of the DHCP server and general on-site, telephone and remote support.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Pharmaceutical, Manufacturing, Transportation, and Government and Administration.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Customer Service, Project Management, and Product Development.
Summary
From technical IT support to leading support teams and IT Service Management to managing IT projects: I combine hands-on IT experience with a service-oriented approach, leadership, and structured project work.
IT professional and leader with many years of experience in IT support, IT Field Service, IT Service Management, and IT project management. Experienced in team leadership, managing service providers, and working with business units, customers, and management.
Skills
- It Project Management
- It Service Management
- It Operations
- Team Leadership
- Managing Service Providers
- Active Directory
- Exchange & Outlook
- Windows Clients
- It Asset Management
- Digital Workplace
- Itil / Service Processes
- Confluence & Oneplan
- Jira
- Valuemation
- Lotus Notes
- Ip Telephony
- On-Site, Phone, And Remote Support
- Project Meetings & Facilitation
- Stakeholder Communication
- Documentation & Reporting
Languages
Education
DAA Düsseldorf
Retraining as an IT Systems Electronics Technician · IT · Düsseldorf, Germany
Retraining as an IT Systems Electronics Technician, including a long-term internship as an IT support specialist at DKV Euroservice in Düsseldorf
Certifications & licenses
Project and Process Management (modular)
COMCAVE.COLLEGE
Scrum.org
Windows 10 Support
Bechtle Training Center Mannheim
IPv4 / IPv6
Bechtle GmbH IT-Systemhaus Solingen
Office 2010 - Installation, Configuration and Administration
Bechtle GmbH IT-Systemhaus Solingen
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Wolfgang is based in Oberhausen, Germany and can operate in on-site, hybrid, and remote work models.
Wolfgang speaks the following languages: German (Native), English (Intermediate).
Wolfgang has at least 23 years of experience. During this time, Wolfgang has worked in at least 6 different roles and for 9 different companies. The average length of individual experience is 2 years and 3 months. Note that Wolfgang may not have shared all experience and actually has more experience.
Based on recent experience, Wolfgang would be well-suited for roles such as: IT Project Manager, IT Service Manager, IT Support Team Lead.
Wolfgang's most recent position is IT Project Manager at SEEPEX GmbH.
In recent years, Wolfgang has worked for SEEPEX GmbH, ISS Facility Services Holding GmbH, and Bilfinger SSC IT GmbH.
Wolfgang is most experienced in industries like Information Technology, Pharmaceutical, and Manufacturing. Wolfgang also has some experience in Transportation and Government and Administration.
Wolfgang is most experienced in business areas like Information Technology, Customer Service, and Project Management. Wolfgang also has some experience in Product Development.
Wolfgang has recently worked in industries like Information Technology and Manufacturing.
Wolfgang has recently worked in business areas like Information Technology, Customer Service, and Project Management.
Wolfgang attended DAA Düsseldorf for IT.
Wolfgang has 7 certificates. Among them, these include: Project and Process Management (modular), Professional Scrum Product Owner I (PSPO I), and Professional Scrum Master I (PSM I).
Wolfgang will be available full-time from December 2026.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 14 Nov 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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