Minh (Ly) Doan-Project Manager / Business Analyst / Application Manager
Check rate
Experience
Project Manager / Business Analyst / Application Manager
Finance and Insurance
Introducing 5 different process applications for various teams
Release planning: scope and time management
Resource/capacity planning
Conducting sprint planning / retrospectives
Increment planning (multiple sprints)
Preparing steering committee meetings / reporting to the executive board
Coordinating / aligning with external suppliers / deliveries
Multi-project resource planning
Aligning with the business unit and development team
Identifying best practices with IBM BAW
Cost control and planning for the project team and external service providers
Collecting KPIs using LogScale
Analyzing application errors with LogScale / queries
Defining user stories / aligning requirements with the business unit and development team
Testing and defect tracking
UI/UX design of the application
Preparing and facilitating brown-paper workshop
Test concept, test data, test organization, test execution
Recording team velocity / metrics
Executing tests
Scripts for automated testing
Organizing tests with the business unit and IT
Recording and prioritizing defects
Setting up and operating the application
Setting up application monitoring with LogScale dashboards
Checking health endpoints with PowerShell
Post mortem analysis
Setting up incident management
Setting up problem management
Analyzing errors using LogScale queries and dashboard
Pre-processing data for AI
Conducting evaluation with AI language models (Meta Llama 3.3 LLM and deepset Haystack) and RAG
Installing runtime environments for LLMs (large language model)
Evaluating various LLMs
Installing RAG (retrieval augmented generation) and integrating with LLM
Extracting unstructured data with LLM and RAG
Project based on IBM BAW (Business Automation Workflow), WebSphere Liberty, Domea, d.3, REST, LogScale (formerly Humio), Swagger, PowerShell, JIRA, Confluence, Lucom Interaction Platform (LIP), Mattermost, Jabber
Business Analyst
Finance
- Gathering requirements
- Communicating requirements to the scrum team
- Facilitating Scrum events: planning, refinement, daily stand-ups
- Creating user stories (JIRA)
- Testing and accepting implementations
- Analyzing defects
- Documenting test cases
Integration Manager / Project Manager / Analyst
Telecommunications
- Analyzing customer prompts and deriving improvements
- Analyzing results of language models
- Analyzing automatic speech recognition (ASR) results
- Improving prompts
- Designing integration of Houndify custom speech recognition patterns
- Designing integration of shortlisting and reranking (based on Amazon)
- Designing prompt improvements for names with SoundHound Houndify and Microsoft Language Understanding
- Using Scrum and SAFe
- Planning (program increment planning) in 3 different SAFe trains
- Integrative analysis of issues and errors in various systems (voice processing, natural language understanding, postprocessing, system configuration, business processes, frontend)
- Analyzing errors with technical log and tracing tools (Humio), supporting developers in error analysis in frontend and backend
- Defining requirements, aligning and planning with multiple teams
- Training other team members: analyzing and identifying issues, deriving improvements
- Planning and conducting integrative tests
Integration Manager
Telecommunications
- Managing integration of SDKs for iOS and Android into various apps
- Supporting external stakeholders / single point of contact for external stakeholders
- Planning and conducting integrative tests
- Using SAFe, participating in SAFe program increment planning (10-week increments)
- Scrum Master – conducting Scrum events: planning, reviews, retrospectives, daily stand-ups
- Scaled Agile Framework Scrum Master: participating in Scrum of Scrums, program increment planning
- Ramp-up of Indian offshore development team
- Validating REST APIs with REST clients (Postman, Insomnia, curl)
Integration Manager / Project Manager / Analyst
Telecommunications
- Responsible for development and integration of artificial intelligence components
- Requirements management / prioritizing requirements
- Analyzing prompts / optimizing prompts
- Reporting status of NLP topics to management
- Responsible for the computational linguistics team working on NLU (natural language understanding)
- Responsible for integrating SoundHound NLU
- Conducting mass tests with SoundHound NLU
- Simple creation of Microsoft Language Understanding models with training data sets
- Developing test tool for SoundHound NLU
- Responsible for integrating speech / NLU connections in iOS and Android apps
- Using SAFe, participating in SAFe program increment planning (10-week increments)
- Validating REST APIs with REST clients (Postman, Insomnia, curl)
- Analyzing errors with technical log and tracking tools (Humio) in the backend
Integration Manager / Project Manager / Analyst
Telecommunications
- Requirements management for the platform / prioritization of requirements
- Identification and clarification of dependencies between two SAFe Agile Release Trains (ART)
- Definition of the coordination process between two SAFe Trains (incl. pre- and mid-PI planning)
- Active participation in seven Program Increment Planning (PI planning)
- Transparency of dependencies in the SAFe ART sync
- Integration management in SAFe Program Increment Planning
- Moderation of coordination meetings
- Coordination between teams in Germany and France
- Validation and consulting of SAFe solution train approaches for the project
- Participation in product governance / solution board
- Clarification of topics with various teams: Cloud/Operations/Azure, Smart Speaker, Machine Learning, Natural Language Processing / Automatic Speech Recognition (ASR) / Voice Recognition
- Python code review
- Prioritization using WSJF
Agile Methods Consultant / Scrum Master
Banking
- Consulting / agile coaching / introduction of agile methods / Scrum for three teams
- Analysis of the applicability of Nexus and the Scaled Agile Framework (SAFe)
- Analysis of the current situation
- Derivation of classical processes for order management
- Detailing concepts for operational and project work
- Building new Scrum teams
- Setting up Scrum boards and product backlogs with JIRA
- Onboarding product owners and Scrum Masters
- Creating epics and features
- Configuring and administering JIRA projects
- Building Kanban boards
- Applying methods from ING One Agile Way of Working (WoW)
- Applying Quarterly Business Review (QBR), capturing team velocity / metrics
- Extensive development of agile knowledge in Confluence
- Facilitating agile events: daily standup, refinement, review, retrospective, planning 1+2
- Building and facilitating Scrum Master community of practice
- Conducting JIRA training
Business Analyst / Planning
Banking
- Derivation of requirements from MiFID II, MiFIR and RTS
- Analysis and functional specification of MiFID II off-order-book-on-exchange trade reports / negotiated transactions
- Analysis of pre-trade transparency / pre-trade transparency waivers
- Planning: project charter, WBS, reporting, risk register, stakeholder register
- Effort estimation with IT
- Coordination with IT
Project Manager / Business Analyst
Deutsche Börse
- Planning in the area of MiFID II (Markets in Financial Instruments Directive) reference data: project charter, WBS, reporting, risk register, stakeholder register
- Identification of content and project dependencies between over-the-counter (OTC) trade reporting, transaction reporting and reference data
- Analysis of functional and technical solutions using Financial products Markup Language (FpML) and FIX in the context of over-the-counter (OTC) post-trade processes
- Coordination and functional design of off-order-book-on-exchange trade reports; requirements analysis for post-trade transparency
- Pricing model review, creation of test cases and documentation structure, including incident management
Project Manager for Planning and Organization
International electronics company
- Introduction of SAP procurement processes as part of an SAP template rollout
- Reporting directly to the head of procurement
- Planning with Planview
- Tracking deliverables with SAP Solution Manager
- Resource planning with line manager
- Scheduling with program management
- Team motivation and improvement of team communication
- Weekly planning meetings with Chinese project manager
- Execution of the project according to IBM Ascendant methodology for SAP projects
- Successful implementation of SAP processes in the Chinese subsidiary
- Team size in Germany: 11 people
Project Manager for the establishment and execution of the Program Management Office (PgMO)
International electronics company
- Defined and coached project management processes in the program
- Introduced and coached the use of project scope for subprojects, WBS, resource planning, risk register and cost tracking
- Direct reporting to the IT head and budget owner
- Set up and supported quality reviews at program level
- Conducted lessons learned for multiple subprojects
- Trained and coached subproject teams in resource and time planning using Planview
- Program size: 7 subprojects, over 90 people
- Successful SAP rollout at two subsidiaries in China and Finland
- Captured KPIs and metrics with Planview
Project Manager
International electronics company
- Established project management processes for the entire IT area
- Defined templates and processes for project management across the company's IT department
- Created templates: Project Charter, Scope Statement, WBS, Risk Register, Stakeholder Register, Reports, Acceptance Criteria, Cost-Tracking Sheets
- Developed a project manual for IT
- Set up an IT Project Management Office (PMO) with central authority for project management processes
- Shared PM knowledge with selected project managers
- Aligned project management with PMI PMBoK (PMP)
- Defined KPIs and metrics
- Trained project managers
Program-level Project Manager
International electronics company
- Pre-project for introducing an SAP template: estimated resource and budget needs for the entire program
- Created subprojects for planning
- Aligned the scope of overall and individual planning
- Identified dependencies on corporate processes
- Supported subproject managers in creating plans (WBS, scope, effort estimation, skills, scheduling)
- Stakeholder management
- Basis for communication plan
- Regular status meetings with the company's IT head
- Scheduling for supplier selection
- Team for estimation and planning: 18+ staff
Project Manager + IT Process Design
International electronics company
- Defined and implemented IT processes (demand management / requirement management / project management processes)
- Analyzed strengths and weaknesses in teams and across departments
- Worked with group and department heads to develop processes and tools
- Defined new organizational processes to improve department controllability
- Defined a project standard and processes (requests, resource planning, scheduling)
- Defined rolling project planning
- Conducted interviews to identify desired goals and issues to be solved in IT
- Built processes for a demand management department
- Weekly reporting directly to the company's IT division head
- Organizational change management and staff coaching
- Formulated requirements for Planview
- Technology: Planview, Excel, MS Visio
Program-level Project Manager
International electronics company
- Built the company's integrated web portal: e-shop, product catalog, company presentation
- Project goal: create a global integrated web portal made up of 34 projects under a program
- Organized and planned the program
- Risk management at program and project levels
- Defined program scope and aligned project scopes with project managers
- Coordinated interfaces between projects
- Planned resources for internal and external staff
- Established project management infrastructure
- Project management coaching and training
- Total team: 90+ staff, 12+ subproject managers
- Technology: IBM WebSphere Content Manager (WCM), IBM WebSphere Application Server (WAS), IBM Omnifind, MS Project
Trainer / Consultant
Credit Suisse
- Training staff in applying business rules with IBM JRules
- Consulting on optimal use of business rules
- Technology: IBM JRules
Project Manager
Automotive Manufacturer
- Application to optimize production forecasting
- Leading teams in China, France and Germany
- Planning, executing and overseeing the entire project: functional and technical design, implementation, integration and maintenance
- Defining the approach model: iterative and agile process
- Creating project plans
- Close and intensive communication with the client, project team, development and product teams
- Risk management with a risk register and qualitative and quantitative risk analysis
- Controlling scope and handling change requests
- Technology: Java/J2EE/JavaEE, IBM WebSphere Application Server (WAS), IBM ILOG Enterprise Optimization Decision Manager (ODM), IBM ILOG CPLEX, MS Project
Engagement Manager
ILOG and IBM
- Various industries and clients, longest engagement: Santander Consumer Bank
- Analyzing requirements and designing solutions for client projects
- Conducting pre-sales projects
- Aligning contract terms with clients and service providers
- Project staffing
- Preparing proposals up to €2M
- Technology: IBM ILOG Enterprise Optimization Decision Manager (ODM), IBM ILOG CPLEX, IBM ILOG JRules
Project Manager
Insurance Company
- Application for automatic distribution of incoming tasks to case workers
- Planning and executing the project in multiple phases: showcase, technical proof of concept, prototypes, assessment, pilot
- Close communication with the client
- Time and cost planning for each phase
- Requirements management and close coordination of requirements between the client team and product team
- Resource planning for each phase
- Managing external and internal team members
- Technology: Java/J2EE, Oracle, COBOL/AS400, ILOG JRules
Consultant
BBank
- Training on the use of business rules with JRules in the banking sector
- Advising on different scenarios for JRules
- Technology: ILOG JRules
Project Manager and Consultant
Telecommunications
- Business Process Management application to link services into a workflow based on J2EE / ILOG JRules
- Application transforms Petri nets in Visio format into executable workflows on the application server
- Project planning, execution, and control
- Implementation of an iterative process with timeboxing
- Intensive requirements management in weekly iterations
- Cost and time planning
- Implementation of requirements in J2EE
- Definition of JRules Business Object Model and configuration of JRules
- Technology: Java/J2EE, JBoss, ILOG JRules, MS Visio
Consultant
O2, Allianz Global Risk, DC Bank, Hanseatic Bank, RWE, V&M Tubes
- Creation of pilots/prototypes/small applications for various projects
- Design of Java applications
- Implementation of J2EE applications (EJB, Servlets on JBoss)
- Extension of Java Swing applications
- Definition of JRules Business Object Model and configuration of JRules
- Technology: Java/J2EE/Swing, ILOG JRules
Consultant
German Weather Service - DWD
- Setup of a new intranet using Apache HTTP, BEA WebLogic Portal, and CoreMedia CAP
- Technology: Apache HTTP, BEA WebLogic Portal, CoreMedia CAP, Global Site Builder (GSB), Unix
Project Manager / Consultant
Deutsche Post
- Simulation applications for the mail center
- Design of C++ applications for mail center technology
- Project control and management
- Introduction of agile methods: pair programming, automated testing, timeboxing, build & smoke tests
- Component-based design with a freely configurable rule system based on XML
- Design of CORBA application in UML
- Technology: C++, UML with Together Architect, Microsoft Visual Studio
Consultant
Bavarian Broadcasting
- Performance optimization in the "br-online.de" project by using ATG application server-specific features
- Development of JSPs, JavaBeans, Unix shell scripts, conversion with XML/XSLT, J2EE, database design and programming
- Technology: Java/J2EE, Unix, XML
Consultant
Deutsche Post
- Design and development of an archiving system for Central User Management (ZUM) based on Action Request System 4.5 and C-API
- Following existing ITIL processes
- Technology: BMC Remedy Action Request, Oracle DB
ITIL Consultant
1822direkt
- Initial consulting for ITIL implementation
- Technology: BMC Remedy Action Request
Consultant
Deutsche Post
- Development of a web-based ticketing system based on existing ITIL processes
- Technology: Apache Tomcat, Java/J2EE, BMC Remedy Action Request
Consultant
Government and banking (including Deutsche Bundesbank)
- BundOnline 2005: Content Management
- Consulting on intranet setup
- Development / installation / deployment of a content management system
- Training preparation
- Technology: Government Site Builder (Materna / Coremedia), CoreMedia CAP (CMS), Tomcat/Apache, OpenLDAP, CoreMedia Office Integration
Software Developer
DAB Bank
- Client development of a bank client-server application for managing customer data
- Technology: Java Swing/J2EE, XML
Software Developer and Sub-Project Leader
Transportation Sector
- Led subprojects and developed a web-based order maintenance and billing system as an extranet solution for a logistics service provider
- Interface to SAP FI/CO, SMS and fax systems
- XML-based document generation
- Integration with RSA ACE/Server authentication system
- Implemented interface to CORBA-based data information system (flight data system of DLH)
- Technology: Java/J2EE, Oracle DB, CORBA, Unix, BEA WebLogic
Software Developer / Diploma Thesis
Automotive Sector
- Developed a "Radiosity" light simulation, designed the application, C++ on Unix, GUI in Qt
- Algorithms for light distribution, reflection, and shadow calculation
- Technology: Qt, OpenGL, C++, Unix
Software Developer
Massive Development
- Developed a real-time polygon reduction based on the Krass 3D engine in C++
- Technology: C++, Microsoft Visual Studio
Software Developer / Internship
Fraunhofer Institute
- Developed fast 3D collision detection in real time, algorithm for creating 3D objects
- Technology: C++, Unix, OpenGL Optimizer
Java Tutor & Software Developer
Tele-Akademie
- Various projects: developed Java applications & served as Java tutor for seminar participants
Software Developer / Internship
Verlag Sector
- Development of Java GUI, database design, database programming
- Technologies: Java, MS Access DB, VB
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Banking and Finance, Manufacturing, Insurance, Telecommunication, Automotive, and Transportation.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Quality Assurance, Sales, Product Development, and Procurement.
Summary
Overall, more than 23 years of experience in IT/business.
In client projects, meeting project goals is important to me. I am motivated by delivering convincing quality in products / software. My daily work as a project manager is heavily influenced by prioritization and balancing requirements, time, budget, and quality.
Skills
Project Management 12+ Years, Including:
Setting Up Pmo For It Area (2012-2013)
Program-Level Project Manager: 12 Sub-Project Managers (Core Team), Extended Team Of 90+ Employees
Setting Up Project Management And Demand Management Processes For 100 Employees
International Projects With Teams In China, France, And The Usa
Pmi Pmp - Defining Processes And Structures In The Project
Creating And Applying Templates
Project Charter
Project Scope Statement
Stakeholder List / Communication Plan: Coordinating Between Different Groups In The Company, Reporting To Senior Management And Steering Committee, Choosing The Right Communication Channels (E.G., One-On-One Talks, Regular Meetings, Workshops, Wikis…)
Work Breakdown Structure (Wbs) / Gantt Charts / Schedule
Risk Register
Project Reports
Risk Management: Risk Analysis / Risk Response Planning
Project Controlling: Scope, Effort, And Costs
Procurement (Supplier) Management
Time Management / Resource Management
Lessons Learned Workshop (Feedback)
Agile Methods In Projects And Organizations, 7+ Years
Introducing / Training Agile Methods
Building Agile Teams
Introducing And Using Scrum
Training Scrum Masters / Product Owners / Scrum Teams
Using Scaled Agile Framework®: Pi Planning, Art Sync, Po Sync, Scrum Of Scrums
Using And Training Ing One Agile Way Of Working (Wow)
Using Quarterly Business Review (Qbr)
Using And Introducing Kanban
Integration Management In Safe Environment
Continuous Improvement Through Retrospectives (Feedback) In Every Sprint And Applying Changes
Building Cross-Functional Teams
4+ Years Of Experience In Agile Projects In 2017-2018 At Ing-Diba, 2007-2009 At An Automaker, 2004 At Deutsche Post It, 2019 Safe In A Telecom Project
Artificial Intelligence (Ai) / Chatbots / Natural Language Processing, Language Models, 3 Years
Project Manager And Integration Management In Various Areas
Planning / Requirements Management
Coordination, Analyzing Issues In Customer Data And Prompts, Developing Solution Proposals, Conducting Tests, Training Simple Language Models
Analyzing Prompts To Optimize Language Model
Designing Concepts To Improve Entity Recognition In Prompts
Total Size Of The Entire Program: 300+ People In Germany And France
Integrating Microsoft Language Model Infrastructure And Scaling Via Microsoft Azure
For More Details, See Projects From 01/2019 To 02/2022 And From 01/2025 To 04/2025
Installing / Using Local Runtime Environments For Open Source Language Models (Llm - Large Language Model) With Rag (Retrieval Augmented Generation)
Installing / Using Local Open Source Ai Image Generator
Business Analyst For Mifid Ii
Regulatory Texts Mifid I / Mifid Ii / Mifir / Rts 1 / Rts 2
Off-Book On-Exchange Trade Reporting Under Mifid Ii (Specification)
Trade Report Deferral (Specification - Also Possible With Business Rules)
Requirements Analysis For Pre- And Post-Trade Transparency For Different Exchanges: Berlin Stock Exchange, Tradegate, Hamburg-Hannover Stock Exchange, DüSseldorf Stock Exchange, Munich Stock Exchange, Vienna Stock Exchange, Eurex, Xetra
Reviewing Requirements For Trade Reporting / Approved Publication Arrangement (Apa)
Reviewing Requirements For Transaction Reporting / Approved Reporting Mechanism (Arm)
Other Focus Areas
Project Manager For Java/J2ee/Javaee
Project Manager For Business Rules (Ibm Ilog Jrules / Ibm Operational Decision Manager)
Project Manager For Ibm Optimization Decision Manager
Project Manager For Ibm Baw (Bpm)
Other Information
Projects With Direct Budget Responsibility: Up To €2m
Budget And Resource Management For Projects > €8m
Organizational Change Management
International Project Teams (China, France, Usa)
Technical Experience As An It Consultant: Ibm Ilog Jrules/Odm, J2ee / Java Programming 1997 - 2006, During School Time Programming On C64 (Basic & Assembler) And Pc (Basic & Turbo Pascal)
Industries: Banking, Automotive, Logistics, Telecommunications, Electronics, Airlines, Government
Methodology: Project Management According To Pmi Pmp Pmbok, Organizational Change Management, Demand Management, Project Management Office (Pmo), Program Management Office (Pgmo), Scrum, Agile Methods, Scaled Agile Framework, Pair Programming, Automated Testing, Coaching, Training, Itil
Technologies Used In Projects:
Microsoft Luis Nlu
Soundhound Houndify Nlu
Lm Studio
Ollama
Llama.Cpp
Comfyui
Rest Clients: Postman, Insomnia Core, Curl
Powershell
Logscale (Humio) Queries And Dashboard
Ms Visio, Lynx, Openoffice
Windows 95/200/Xp/Vista/7/8/10/11, Linux, Hp-Ux, Unix, Sun Solaris, Irix
Ms Project, Planview, Primavera, Jira
Intellij Idea, Eclipse, Cvs, Svn, Ms Visual Studio
Oracle Db, Db2, Sql, Ms Access
Python
Java/Javaee/J2ee, C/C++, Assembler, Turbo Pascal, Basic, Visual Basic, Fortran
Java Swing, Qt, Xml, Sax Parser, Dom Parser, Xslt, Sap Idoc, Openldap, Corba, Rsa Securid
Sap Ecc 6.0, Sap Solution Manager, Ibm Websphere Application Server (Was), Apache Http, Apache Tomcat, Atg Dynamo, Coremedia Cap (Cms), Jboss, Bea Weblogic Server, Ibm Quickr, Government Site Builder (Gsb), Bmc Remedy Action Request, Ibm Ilog Enterprise Optimization Decision Manager (Odm), Ibm Ilog Jrules
Opengl, Opengl Optimizer, Krass 3d Engine
Uml, Together Architect
Atlassian Jira And Confluence
Microsoft Office: Word, Powerpoint, Outlook, Excel, Sharepoint
Languages
Education
Furtwangen University
Diploma in Computer Science · Computer Science · Furtwangen, Germany
Certifications & licenses
Project Management Professional (PMP) Certification
PMI
ITIL® Foundation Certificate in IT Service Management (GR750199863MD)
Machine Learning by Stanford University and Andrew Ng / Coursera
Professional Scrum Master (PSMI)
Scaled Agile – SAFe 4 Certified Program Consultant (SPC4 Certification)
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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