BPMN Experts in Frankfurt

• Create a tracking concept for Google Tag Manager and Google Analytics including data layer, events, triggers, and reporting
• Manage the project team (developers, designers, performance specialists)
• Serve as communication interface between stakeholders and digital departments

KVG Carve-Out – Project Manager for Workstream Compliance, Legal, Front Office & Audit

• Responsible for project management of the workstream incl. planning, tracking, dependency management, and decision preparation
• Structured the target process landscape after the carve-out; facilitated workshops to define roles and interfaces with Compliance, Legal, Front Office, and Audit
• Created policies & guidelines for investment processes; ensured audit-ready documentation and coordinated cross-functional stakeholders
• Coordinated dependencies and deliveries between workstreams; reported to project lead and SteerCo

• ITSM consulting, analysis and optimization of IT capacity with BMC TSCO / BMC Helix
• Drafting "Governance guidelines for operational capacity management"

• Responsible for the concept, planning, and implementation of the product development of GetMyInvoices 2.0 and the subcomponent InvoiceRails
• Independent work on all aspects of the project, including concept, specification in tickets, and coordination of developers
• Creation, management, and prioritization of tickets to ensure all tasks are completed on time and with high quality
• Carrying out and/or coordinating tests and ensuring the proper implementation of the developed features and functionalities
• Close collaboration with developers to clarify technical requirements and ensure the implementations match the specifications
• Regular reporting on project progress and documentation of key decisions, changes, and risks
• Taking on the subject matter lead for all topics around e-invoicing and Peppol, especially in relation to the InvoiceRails component
• Internal consulting and knowledge sharing on e-invoicing and Peppol for other teams and departments
• Tracking market trends and new developments in e-invoicing and Peppol to continuously adapt the product strategy
• Ensuring the long-term scalability and flexibility of the products for future technical and regulatory changes in the e-invoicing area

• Analyze business situation: stagnation of sales, small recurring customer rate, huge number of visitors but little conversion rate, average order value does not increase, no customer segmentation or targeting, performance marketing approach fails to acquire the right customer
• Advise on sales and marketing strategies and improve operations; agile coach advice with key business strategy using Scrum and Kanban
• Acquire key requirements and derive user stories for e-shop product owner development and customer data analysis
• Develop comprehensive 360 degree customer data model using Shopify and Amazon; implement data feeds from more than 10 systems (Klaviyo, Typeform)
• Develop meaningful ad-hoc data analysis detailing aspects of Triple Whale customer behavior using standard e-commerce KPIs such as AOV, Google Analytics, churn, conversion and abandoned checkout rates, ROAS, CPA, CPC; tools: SQL, Power Query
• Derive clear and data-driven customer segmentation and targeting; ETL processes and Power BI
• Introduce and feed new content agency with customer insights using GraphQL and Postman; improve messages, frequency, and targeted audience; Microsoft Planner
• Provide crystal clear data proof to steer new performance marketing approach
• Develop standard business operations reporting

Further development & digitalization of key sales and application processes in a regulated banking environment, including requirements structuring, roadmap work, and AI-supported use case evaluation

Responsibilities & impact:

• Support of existing digital products in the sense of stable operations (keep the lights on) amid growing regulatory complexity
• Product vision and derivation of a consistent, feasible roadmap
• Identification, structuring, and evaluation of AI-supported use cases at the interface of business, IT, and the regulatory environment
• Analysis, structuring, and translation of complex business requirements into epics and user stories
• Moderation of team, stakeholder, and alignment formats to ensure clarity of goals, collaboration, and decision-making
• Maintenance of transparent structures and documentation (LeanIX, application profiles, runbooks)

Contribution to results:

Stabilization and further development of key financial processes under high regulatory and technical complexity. Improved transparency, decision-making, and implementability through structured requirements, reviewable documentation, and AI-supported ways of working.

• Project manager controlling the update to ISO 27001:2022 (certification from ISO 27002:2013 to ISO 27002:2022) including gap analysis, project planning, preparation of internal and external audits, and creation and maintenance of required documentation.
• Coordination of adjusting existing measures and implementing new measures according to the new standard’s requirements, as well as continuous monitoring and adjustment of these measures.
• Regular reporting to management on progress and risks.
• Senior consultant supporting audit reviews with a focus on critical infrastructures (KRITIS), including resolving findings, creating and updating evidence documents, and amending provider contracts.
• Senior consultant reviewing all deliverables and responsibilities of the IT provider according to the existing contract: identification of over 1500 deliverables & obligations (D&O), setup of a D&O tracker (claim register), and joint expert review with service owners for various service descriptions (e.g. IT service management, workplace and print services, application and desktop services, endpoint management, email including archiving, file services, software packaging, certification, distribution).
• Senior consultant adjusting service scopes in existing service descriptions to enable end-to-end service responsibility of the provider, including identification and analysis of use cases, process analysis and optimization (incident, problem, change), as well as recording and documenting all software products in LeanIX and documenting the contract change.
• Focused services: managed software service, application and desktop service, workplace and print services, web server service, container service, M365, SAP/Oscare, output management systems (OMS), telephony and omnichannel management service.
• Project manager steering a benchmark based on the existing IT contract, including coordination of the entire benchmark process between the benchmarker, IT provider and client, review of benchmark results, and preparation and conduct of price negotiations with the IT provider.

• Optimized the patient journey through big data analysis and cross-functional collaboration
• Regionalized NICU centers with 86% coverage using mathematical models
• Developed patient flow and geoprocessing models with Python and ArcGIS, resulting in an 18% increase in efficiency
• Built simulation models to optimize bed utilization and reduce waiting times with Rockwell Arena
• Developed analytical dashboards in collaboration with clinical experts
• Implemented machine learning algorithms for birth predictions and cross-functional prescription analyses

• Analysis and design of functional requirements for an AI-based forecasting model in (XRP) crypto trading to support trading decisions.

• Identification, classification, and validation of relevant input sources.

• Design and execution of business tests to verify data and model quality.

• Analysis of the regulatory environment for using robo-advisors in the crypto sector.

• Context: Managing and structuring complex transformation and IT projects at the Business/IT interface

• Setting up PMO and governance structures to improve transparency and decision-making

• Developing KPI-based control and reporting logics for data-driven decisions

• Structuring and prioritizing requirements between business unit and IT

• Advising decision-makers on assessing project risks and action options

• Building and marketing a digital product of my own (Miro App)

• The project aimed to reduce the scope of the annual PCI DSS audit and increase security in credit card payments.
• Credit card payments were tokenized and data and business processes adjusted so that no personal data was used in the internal IT infrastructure.
• Tools: MS Office, Jira, Confluence, draw.io, Miro, Scrum.
• Designed the tokenization of credit card payments.
• Clarified necessary changes to the architecture and data model.
• Designed and implemented process changes in the call center.
• Prepared management documentation on project status, decisions required, risks and escalations.

• The replacement of the existing archive system (document management system – DMS) on a host-based platform is well advanced.

• The internal audit is meant to ensure the company's quality standards.

• GDPR

• ISO 27001 ff.

• BSI

• DORA

• Patient data regulations

• Host / Cloud / S3 / Container / highly scalable / Nuxeo

• Budget: 50,000

• Team: 1

• Ensuring the overall project goal with the Product Owner
• Onboarding a new service provider, including sourcing and contract negotiations with relevant stakeholders (e.g., procurement, legal)
• Implementing and executing the necessary governance processes
• Integrating new extraction software/GenAI tools to improve data extraction and processing within a document management workflow
• Ongoing agile management of deliverables, including building the project organization and controlling time, quality, and costs in the context of the overall project
• Sub-project organization, especially requirements management, structuring, agile planning, and prioritization
• Organizing and optimizing workstream communication for an end-to-end process
• Facilitating and leading meetings and workshops
• Change management consulting through targeted influence, coaching, and incentive systems