BPMN Experts in Frankfurt

• Create a tracking concept for Google Tag Manager and Google Analytics, including the data layer, events, triggers, and reporting
• Manage the project team (developers, designers, performance)
• Communication interface between stakeholders and digital specialist departments

• Elevator emergency call reorganization project: Project to evaluate and define a new technical solution for connecting elevator emergency calls for all facilities of DB InfraGO passenger stations.

• Objectives: Secure, redundant connection of all locations across Germany. Definition of the technical solution, documentation, subject-matter support and management of specialist and line organizations.

• Identification and commissioning of technical solutions.

• Management of documentation and approval of the technical solution in DB regulations.

• Definition and tracking of the roadmap for describing the solution.

• Preparation of a rollout plan to avoid shutdowns.

• Coordination and implementation of decision proposals for steering committees.

• Communication of the solution to all committees and regional areas.

• Analyzed, structured, and documented business requirements for digital investment solutions, such as robo-advisors.
• Designed applications for new retirement products, including user flows, UX requirements, and functional specifications.
• Modeled and optimized business processes and coordinated with stakeholders while taking regulatory requirements in the financial sector into account.

KVG Carve-Out – Project Manager for the Compliance, Legal, Front Office & Audit workstream

• Managed the workstream’s project management, including planning, tracking, dependency management and decision preparation
• Structured the target process landscape following the carve-out; facilitated workshops to define roles and interfaces with Compliance, Legal, Front Office and Audit
• Created policies & guidelines for investment processes; ensured audit-compliant documentation and coordinated cross-functional stakeholders
• Coordinated dependencies and deliverables between workstreams; reported to the project leadership and SteerCo

• Responsible for the concept, planning, and delivery of product development for GetMyInvoices 2.0 and its subcomponent InvoiceRails
• Independently handled all aspects of the project, including concept development, writing ticket specifications, and coordinating developers
• Created, managed, and prioritized tickets to ensure all tasks were completed on time and to a high standard
• Conducted and/or coordinated tests and ensured the proper implementation of developed features and functionality
• Worked closely with developers to clarify technical requirements and ensure implementations met specifications
• Regularly reported on project progress and documented key decisions, changes, and risks
• Took the lead on all topics related to e-invoicing and Peppol, especially regarding the InvoiceRails component
• Provided internal guidance and shared knowledge about e-invoicing and Peppol with other teams and departments
• Tracked market trends and new developments in e-invoicing and Peppol to continuously adapt the product strategy
• Ensured the products’ long-term scalability and adaptability to future technological and legal changes in e-invoicing

Europe-wide re-platforming & centralization

• Independently created the migration concept and implementation plan for the Europe-wide centralization and consolidation of IT services for around 20 European companies as part of a re-platforming program.
• Migration assessment: analysis of the existing IT, infrastructure, application, and service landscapes of the companies as the basis for the migration strategy.
• Development of the centralized target vision and target architecture based on a modern technology stack, taking platform and containerization approaches into account.
• Design of a highly available central infrastructure in an active-active model across two data centers; consideration of cloud, infrastructure, application, CMDB, and IAM services.
• Development of the migration and transformation roadmap, including defining migration waves, dependencies, requirements, and priorities for the move from decentralized services to the central platform.
• Analysis of technical and organizational dependencies, identification of migration risks, and development of a structured approach for step-by-step migration and centralization.
• Creation of target, solution, and implementation views for each service domain; design of the end-to-end join-move-leave process as a blueprint for the European rollout (Jira/Jira Asset Management).
• Alignment of migration strategy and roadmap with European companies, management, IT, providers, and other stakeholders; presentation of the 12-month roadmap to the Managing Director Europe.

Further development & digitalization of key sales and application processes in a regulated banking environment, including requirements structuring, roadmap development and AI-supported use case assessment

Responsibilities & Impact:

• Management of existing digital products to ensure stable operations (Keep the lights on) amid growing regulatory complexity
• Product vision and development of a consistent, implementable roadmap
• Strategic backlog prioritization based on business goals, dependencies and technical feasibility
• Coordination of release planning, backlog, quality assurance and go-live readiness with business departments, IT, implementation teams and management
• Identification, structuring and assessment of AI-supported use cases at the interface of business departments, IT and the regulatory environment
• Analysis, structuring and translation of complex business requirements into epics and user stories
• Facilitation of team, stakeholder & alignment formats to ensure clarity of objectives, collaboration and decision-making ability
• Transparency on capacities, dependencies, delivery status and KPI/status aspects as a basis for product & management decisions
• Compliance with transparent structures and documentation (LeanIX, application profiles, runbooks)

Contribution to results:

Stabilization and further development of key financial processes under high regulatory and technical complexity. Improved transparency, decision-making ability and implementability through structured requirements, auditable documentation and AI-supported ways of working.

• Analyze business situation: stagnation of sales, small recurring customer rate, huge number of visitors but little conversion rate, average order value does not increase, no customer segmentation or targeting, performance marketing approach fails to acquire the right customer
• Advise on sales and marketing strategies and improve operations; agile coach advice with key business strategy using Scrum and Kanban
• Acquire key requirements and derive user stories for e-shop product owner development and customer data analysis
• Develop comprehensive 360 degree customer data model using Shopify and Amazon; implement data feeds from more than 10 systems (Klaviyo, Typeform)
• Develop meaningful ad-hoc data analysis detailing aspects of Triple Whale customer behavior using standard e-commerce KPIs such as AOV, Google Analytics, churn, conversion and abandoned checkout rates, ROAS, CPA, CPC; tools: SQL, Power Query
• Derive clear and data-driven customer segmentation and targeting; ETL processes and Power BI
• Introduce and feed new content agency with customer insights using GraphQL and Postman; improve messages, frequency, and targeted audience; Microsoft Planner
• Provide crystal clear data proof to steer new performance marketing approach
• Develop standard business operations reporting

As a freelance IT lecturer and IT coach, I specialize in teaching individuals concepts like Cloud Computing, Business Intelligence, Python Programming and Agile Frameworks. My goal is to simplify complex technical concepts into practical, actionable knowledge. Through my extensive experience as an IT consultant in various sectors and roles I know about the importance of IT training - for companies and employees alike.

Developed a digitalization strategy Analyzed legacy systems and designed a new IT landscape

• Gathered current work structures and processes
• Identified optimization opportunities
• Developed a tool landscape to support business processes
• Created a request for proposal
• Defined epics and user stories
• Modeled processes

Technologies/Methods: Confluence, MSTeams, MindManager, PlantUML, JIRA

• ITSM consulting, analysis and optimization of IT capacity with BMC TSCO / BMC Helix
• Drafting "Governance guidelines for operational capacity management"

• Optimized the patient journey through big data analysis and cross-functional collaboration
• Regionalized NICU centers with 86% coverage using mathematical models
• Developed patient flow and geoprocessing models with Python and ArcGIS, resulting in an 18% increase in efficiency
• Built simulation models to optimize bed utilization and reduce waiting times with Rockwell Arena
• Developed analytical dashboards in collaboration with clinical experts
• Implemented machine learning algorithms for birth predictions and cross-functional prescription analyses

• Introduction of a new workflow tool for Fibre Connectivity & Broadband Delivery
• Requirements design, estimation and prioritization
• Creation of rollout and project plans
• Management of the development team according to Scrum
• Design and project management of the API interface to existing tools
• Process modeling for the new Order Dispatching team (FCD & BD)
• Design of processes within and outside the team
• Requirements design and implementation of the necessary tools
• Creation and calculation of production KPIs

• The project aimed to reduce the scope of the annual PCI DSS audit and increase security in credit card payments.
• Credit card payments were tokenized and data and business processes adjusted so that no personal data was used in the internal IT infrastructure.
• Tools: MS Office, Jira, Confluence, draw.io, Miro, Scrum.
• Designed the tokenization of credit card payments.
• Clarified necessary changes to the architecture and data model.
• Designed and implemented process changes in the call center.
• Prepared management documentation on project status, decisions required, risks and escalations.