Zahra D.-Data and Process Analyst in Healthcare
Check rate
Experience
Data and Process Analyst in Healthcare
Ministry of Health and Medical Education
- Optimized the patient journey through big data analysis and cross-functional collaboration
- Regionalized NICU centers with 86% coverage using mathematical models
- Developed patient flow and geoprocessing models with Python and ArcGIS, resulting in an 18% increase in efficiency
- Built simulation models to optimize bed utilization and reduce waiting times with Rockwell Arena
- Developed analytical dashboards in collaboration with clinical experts
- Implemented machine learning algorithms for birth predictions and cross-functional prescription analyses
Business Process Analyst
Nabsteel Industrial Group
- Analyzed requirements and processes based on the EFQM model
- Identified and improved inefficient decision-making and HR processes
- Optimized business processes through KPIs, value analysis, and stakeholder workshops
Process Digitalization in Customer Service
Masterplus
- Designed Power BI dashboards with DAX Studio
- Created and maintained documentation in line with ISO 9001:2015, including records, forms, procedures, policies, and work instructions
- Led initiatives in business process modeling (BPMN) and defined KPIs for key service processes such as product installation, returns, exchanges, and spare parts procurement
- Created dashboards and reports with Microsoft Power BI to monitor installation times, error rates, customer satisfaction, and warranty costs
- Drove digital transformation by selecting suitable software, adapting workflows, training technical staff, and integrating different systems
- Managed a team of 1 supervisor, 3 office staff, and 8 technicians, and coordinated with 180 service centers across the country
- Improved customer satisfaction through process improvements, with a 17% reduction in inventory and a customer satisfaction rate of 87%
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Metals and Mining, Manufacturing, Healthcare, and Government and Administration.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Operations, Business Intelligence, Human Resources, Customer Service, and Quality Assurance.
Summary
M.Sc. optimization specialist for data and processes with solid experience in analysis, industrial engineering, digitalization, and efficiency improvement.
Skilled in process design, data-driven decision-making, and project management for the sustainable improvement of business processes, with industry experience in healthcare, manufacturing, and customer service.
Skills
Process Mining & Bpm (Celonis, Prom, Disco)
Visio, Bizagi
Data Analysis & Bi (Power Bi, Tableau, Sql, Dax Studio)
Programming (Python, R, Git/Github)
Data Modeling (Arcgis, Arena)
Analytical Thinking & Problem-Solving
Agile Methods (Scrum, Kanban)
Teamwork & Cross-Functional Collaboration
Languages
Education
Alzahra University
Master of Engineering · Industrial Engineering · Tehran, Iran, Islamic Republic of
Mazandaran University of Science & Technology
Bachelor of Engineering · Industrial Engineering (Planning and Systems Analysis) · Babol, Iran, Islamic Republic of
Certifications & licenses
Process Mining: Data Science In Action
Coursera
Data Analyst
Greenbootcamps GmbH
Power BI Dashboard Design With DAX Studio
Data Science
Masterplus
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Zahra is based in Frankfurt am Main, Germany.
Zahra speaks the following languages: Persian (Native), German (Advanced), English (Advanced).
Zahra has at least 9 years of experience. During this time, Zahra has worked in at least 3 different roles and for 3 different companies. The average length of individual experience is 3 years and 1 month. Note that Zahra may not have shared all experience and actually has more experience.
Based on recent experience, Zahra would be well-suited for roles such as: Data and Process Analyst in Healthcare, Business Process Analyst, Process Digitalization in Customer Service.
Zahra's most recent position is Data and Process Analyst in Healthcare at Ministry of Health and Medical Education.
Zahra is most experienced in industries like Metals and Mining, Manufacturing, and Healthcare. Zahra also has some experience in Government and Administration.
Zahra is most experienced in business areas like Operations, Business Intelligence, and Human Resources. Zahra also has some experience in Customer Service and Quality Assurance.
Zahra holds a Master in Industrial Engineering from Alzahra University and a Bachelor in Industrial Engineering (Planning and Systems Analysis) from Mazandaran University of Science & Technology.
Zahra has 4 certificates. Among them, these include: Process Mining: Data Science In Action, Data Analyst, and Power BI Dashboard Design With DAX Studio.
The availability of Zahra needs to be confirmed.
Daily rate distribution
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Average rates for similar positions
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The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 12 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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