Zahra Daniali - Healthcare Data & Process Analyst, 9 Years

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Frankfurt am Main, Germany

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Experience

Mar 2018 - Aug 2021

3 years 6 months

Tehran, Iran, Islamic Republic of

Data and Process Analyst in Healthcare

Ministry of Health and Medical Education

Optimized the patient journey through big data analysis and cross-functional collaboration
Regionalized NICU centers with 86% coverage using mathematical models
Developed patient flow and geoprocessing models with Python and ArcGIS, resulting in an 18% increase in efficiency
Built simulation models to optimize bed utilization and reduce waiting times with Rockwell Arena
Developed analytical dashboards in collaboration with clinical experts
Implemented machine learning algorithms for birth predictions and cross-functional prescription analyses

Sep 2016 - Aug 2021

5 years

Tehran, Iran, Islamic Republic of

Business Process Analyst

Nabsteel Industrial Group

Analyzed requirements and processes based on the EFQM model
Identified and improved inefficient decision-making and HR processes
Optimized business processes through KPIs, value analysis, and stakeholder workshops

May 2012 - Sep 2016

4 years 5 months

Tehran, Iran, Islamic Republic of

Process Digitalization in Customer Service

Masterplus

Designed Power BI dashboards with DAX Studio
Created and maintained documentation in line with ISO 9001:2015, including records, forms, procedures, policies, and work instructions
Led initiatives in business process modeling (BPMN) and defined KPIs for key service processes such as product installation, returns, exchanges, and spare parts procurement
Created dashboards and reports with Microsoft Power BI to monitor installation times, error rates, customer satisfaction, and warranty costs
Drove digital transformation by selecting suitable software, adapting workflows, training technical staff, and integrating different systems
Managed a team of 1 supervisor, 3 office staff, and 8 technicians, and coordinated with 180 service centers across the country
Improved customer satisfaction through process improvements, with a 17% reduction in inventory and a customer satisfaction rate of 87%

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Metals and Mining, Manufacturing, Healthcare, and Government and Administration.

Metals and Mining

Manufacturing

Healthcare

Government and Administration

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Operations, Business Intelligence, Human Resources, Customer Service, and Quality Assurance.

Operations

Business Intelligence

Human Resources

Customer Service

Quality Assurance

Summary

M.Sc. optimization specialist for data and processes with solid experience in analysis, industrial engineering, digitalization, and efficiency improvement.

Skilled in process design, data-driven decision-making, and project management for the sustainable improvement of business processes, with industry experience in healthcare, manufacturing, and customer service.

Skills

Process Mining & Bpm (Celonis, Prom, Disco)
Visio, Bizagi
Data Analysis & Bi (Power Bi, Tableau, Sql, Dax Studio)
Programming (Python, R, Git/Github)
Data Modeling (Arcgis, Arena)
Analytical Thinking & Problem-Solving
Agile Methods (Scrum, Kanban)
Teamwork & Cross-Functional Collaboration

Languages

Persian

Native

German

Advanced

English

Advanced

Education

Sep 2010 - Jul 2013

Alzahra University

Master of Engineering · Industrial Engineering · Tehran, Iran, Islamic Republic of

Sep 2005 - Feb 2008

Mazandaran University of Science & Technology

Bachelor of Engineering · Industrial Engineering (Planning and Systems Analysis) · Babol, Iran, Islamic Republic of

Certifications & licenses

Process Mining: Data Science In Action

Coursera

Data Analyst

Greenbootcamps GmbH

Power BI Dashboard Design With DAX Studio

Data Science

Masterplus

Statistics

Experience

Total positions 3

Experience in Metals and Mining 5 y

Avg length 4 y 3 m

Longest experience 4 y 11 m

Global experience

Countries worked in 1 (Iran, Islamic Republic of)

Primary country Iran, Islamic Republic of

Expertise

Recent roles Data and Process Analyst in Healthcare, Business Process Analyst, Process Digitalization in Customer Service

Main industries Metals and Mining, Manufacturing, Healthcare

Main business areas Operations, Business Intelligence, Human Resources

Qualifications

Highest degree Master

Certifications earned 4

Profile

Member since

July 2025

Last update

July 2026

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Frequently asked questions

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Zahra is based in Frankfurt am Main, Germany.

Zahra speaks the following languages: Persian (Native), German (Advanced), English (Advanced).

Zahra has at least 9 years of experience. During this time, Zahra has worked in at least 3 different roles and for 3 different companies. The average length of individual experience is 3 years and 1 month. Note that Zahra may not have shared all experience and actually has more experience.

Based on recent experience, Zahra would be well-suited for roles such as: Data and Process Analyst in Healthcare, Business Process Analyst, Process Digitalization in Customer Service.

Zahra's most recent position is Data and Process Analyst in Healthcare at Ministry of Health and Medical Education.

In recent years, Zahra has worked for Ministry of Health and Medical Education and Nabsteel Industrial Group.

Zahra is most experienced in industries like Metals and Mining, Manufacturing, and Healthcare. Zahra also has some experience in Government and Administration.

Zahra is most experienced in business areas like Operations, Business Intelligence, and Human Resources. Zahra also has some experience in Customer Service and Quality Assurance.

Zahra has recently worked in industries like Metals and Mining, Healthcare, and Government and Administration.

Zahra has recently worked in business areas like Operations, Human Resources, and Business Intelligence.

Zahra holds a Master in Industrial Engineering from Alzahra University and a Bachelor in Industrial Engineering (Planning and Systems Analysis) from Mazandaran University of Science & Technology.

Zahra has 4 certificates. Among them, these include: Process Mining: Data Science In Action, Data Analyst, and Power BI Dashboard Design With DAX Studio.

The availability of Zahra needs to be confirmed.

Daily rate distribution

0 2 4 6 8

<€480 €640-800 €800-960 €960-1120 €1120+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Average rates for similar positions

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Daily rate avg. 943 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

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Median rate 980 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Calculated based on our freelancers’ daily rates as of 22 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.