Customer Relationship Management Experts in Austria
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Meet FRATCH Experts in Austria, who have recently used Customer Relationship Management
Thomas Pacal
Last position:
Change Manager / Sales Transformation at SEFE
- Organizational Change Management as part of a group-wide, supranational sales transformation, serving as the core of a broad restructuring of business-critical areas, with end-to-end control of the change process and long-term embedding and securing the future readiness of sales.
- Initiation and end-to-end steering of the sales transformation program, including in-depth analysis to identify, assess, and strategically involve all relevant stakeholders, making tactical use of their specific business interests and influence.
- Conducting advanced, detailed change impact analyses to predict the organizational effects of the transformation, deriving a tailored change strategy, and developing a change roadmap and a change story as the core narrative of the campaign.
- Designing and implementing an integrated communication and action plan to ensure maximum transparency, effectively manage unspoken expectations, and actively guide a change process that is clear and understandable for all stakeholders.
- Active management of all transformation phases, including the setup of robust monitoring mechanisms for continuous progress analysis and forecasting based on recommended and jointly defined KPIs.
- Establishing an agile analysis and adjustment cycle to continuously assess the effectiveness of implemented measures, identify challenges early, and fine-tune the change strategy in time.
- Conducting precise gap analyses to identify skill gaps in the sales team in the context of the new strategic direction, and deriving and developing targeted qualification measures (e.g. coaching, training).
- Comprehensive reduction of resistance to change by turning opposing stakeholder mindsets into proactive change-driving change ambassadors.
- Deep and sustainable realignment of sales structures and processes in full alignment with the company’s overall goals.
- Qualitative and quantitative improvement of sales efficiency and performance as a direct result of the implemented transformation initiatives and capability-building programs.
Mario Mohar
Last position:
Co-Founder and CTO at B2B SaaS Recruiting Platform
Complete build of a B2B SaaS platform for recruitment agencies
- Multi-source job aggregation via ATS APIs
- AI-assisted career page scraping
- Rule-based and AI-assisted matching
- Credit-based monetization model with Stripe integration
- Live in production since July 2026
Tech stack
- NestJS
- React
- PostgreSQL
- pgvector
- Claude AI
- Prisma
Daniel Schlager
Last position:
AI Automation in E-Commerce at Looops
- AI automation roadmap for a D2C/B2B e-commerce company.
- Customer service bot with RAG over support tickets and product data, OCR pipeline for incoming invoices with writeback to Business Central, lead gen and posting automation.
- Deterministic n8n workflows with EU-hosted models.
- n8n, RAG / Mistral, Qwen/BGE embeddings / Business Central API, HubSpot, Shopify / Scaleway, S3 / Claude Code, OpenCode.
Nikolaus Jäger-Grassl
Last position:
Solution Architect at HIT Baumärkte
- Leading high-impact retail digital transformation focused on data integration, app integration, and next-generation customer engagement strategies.
Stefan Manahl
Last position:
Project Manager at Deutsche NPO
- General project management
- Concept development for a CRM system using Design Sprint
- Creation of a prototype
- Conducting user tests
- Preparation of a tender
- Creation of an implementation roadmap
Claus Eggersberger
Last position:
Senior IT Project Manager – Digitalization in Insurance & Telecommunications
Initiation, planning, management, and closing of multiple digitalization projects
Requirements management including proposal creation, technical concepts & process analyses
Stakeholder management (internal steering, external service providers, business units)
Resource & capacity planning, controlling, budget responsibility
Claim and change management (including escalation handling)
Project marketing & knowledge management
Quality assurance & risk management according to PMO standards
Implementation of a cloud-based solution in customer service (insurance)
Harmonization & digitalization of approval and contract processes
Reduced processing times by >20% through optimized workflows
Establishment of standardized project controlling with BI dashboard
Jira • Confluence • MS365 (Project, Teams, SharePoint) • ITIL • PRINCE2
Shahram Fallahdoust
Last position:
Senior Product Owner at Elderly Neighbour Watch
Delivered a digital, non-profit neighborhood platform to connect older adults with volunteers for practical support and social companionship. Responsible for business analysis, requirement definition, platform evaluation and delivery of a locally scalable service solution focusing on AI-driven enhancements, data-based optimization and clear market positioning. Evaluated several low-code/business platforms including Odoo and Glide Apps and assessed monday.com as a CRM-like option before selecting Glide Apps for implementation. Implemented a non-native mobile and desktop application with Glide Apps and the web presence with WordPress. Tasks
- Gathering, analyzing and structuring business requirements for the product and service model
- Conducting market, target group and competitor analyses to position the offering
- Evaluating and selecting suitable low-code/business platforms for implementation
- Defining core user journeys, business processes and operational workflows for older adults, volunteers and administration
- Translating business requirements into functional requirements for profiles, task management, coordination, communication and notifications
- Guiding the implementation of the non-native mobile and desktop application in Glide Apps as well as the web presence in WordPress
- Preparing the business side for future AI-powered features such as intelligent matching and data-based optimization
- Ensuring compliance with GDPR requirements Results
- Successfully delivered digital support platform connecting older adults with volunteers
- Solid foundation for market positioning through market, target group and competitor analyses
- Delivered a functional non-native mobile and desktop application with Glide Apps and a supporting web presence with WordPress
- Established foundation for scaling and AI-based further development
Plamen Mirchev
Last position:
Head of Service & Operations Management at Raiffeisen Bank International
- Shaping service management framework as part of head office of RBI
- Service owner overseeing IT cloud services, accountable for overall quality, lifecycle, and success
- Managing customer relationships and satisfaction for 10 business units ensuring smooth business continuity and operations
- Single point of contact and service/process owner providing T-shaped expertise in IT domains, cloud platforms and services (AWS, Azure, Kubernetes, Salesforce, ServiceNow, Jira, Orca, CRM, GitHub, SFMC)
- ITSM/ITIL implementation and mentoring including design, definition, mapping, and execution
- Change and release management, UAT/test assurance, major incident management, SDLC management
- Managing regulatory and audit requirements, DORA, GDPR, ITPF compliance and reporting
- Acting as a point of escalation for complex customer issues, resolving conflicts, fostering a customer-centric culture
- People management: leading and managing service delivery teams, DevOps, vendors, and third-party teams
- Cross-tribe service delivery and contract management: KPIs, SLAs, OLAs, RPO, RTO, BCM/SCM management
- Agile/Scrum process delivery governance, stakeholder communication, and budget/cost management
Peter Stritzinger
Last position:
Lead Software Architect at Pritz IT GmbH
- Lead software architect in a greenfield MES project (Manufacturing Execution System / factory control system), responsible for architecture decisions, technology selection, and technical direction throughout the entire development lifecycle
- Designed and built the core framework from scratch, including several reusable Spring Boot starters (e.g., OPC-UA integration, messaging, security) that enable flexible composition of the individual system modules
- Introduced Keycloak as the central authentication and authorization system with SSO across all MES components
- Created and owns the full CI/CD pipeline covering Java, NPM and Docker – automating build, test, containerisation and deployment across all project components
- Set up the architecture documentation space in Confluence as the single source of truth for all architecture decisions, component designs, and integration patterns
- Defined and enforced naming conventions and coding standards to ensure consistency in the growing codebase
- Conducted regular code reviews for quality assurance, knowledge sharing, and adherence to architecture guidelines
- Created and maintained technology roadmaps to guide future development priorities and infrastructure investments
Hossein Adibpouya
Last position:
Datawarehouse Consultant at LENZING AG
- Consulting on the enterprise data-warehouse and reporting practice at one of Austria's largest industrial groups.
- Designing and standardizing Power BI dashboards and data-visualization governance for company-wide enterprise reporting.
- Developing a WCAG-compliant, colorblind-safe visualization standard (Okabe-Ito palette) to harmonize dashboards across the organization.
Christian Piffer
Last position:
Migration Lead for Accounting & Year-End Closing Tests at Raiffeisenverband Salzburg
- Project and test management for the accounting migration
- Coordination of resources
- Planning, creation and alignment of scenarios with functional experts and IT product owners
- Responsibility for accounting KPIs of the migration cockpit
- System environment: Jira, XRay, Confluence
Jerry Bousardo
Last position:
Owner at DIGIPM Consulting e.U.
From 02/2023 to 05/2024: IT interim manager within an international construction chemicals group headquartered in Germany as Global TSA Manager in a carve-out project responsible for the IT workstream.
From 06/2024: IT consulting in project management and IT service management areas, providing PM/PMO coaching and support.
Klaus Giller
Last position:
Marketing Director at VBET
- Leading the launch of VBET on the German market in 2025
- Acquired over 20,000 users within three months at a CPA below €30
- Designed and implemented a CRM strategy, increasing retention to >40%
Florian Faist
Last position:
Freelance Senior Developer at Green Compliance GmbH
- Developed a CRM solution using the Vaadin UI framework
- Implemented a digital audit workflow for efficient handling of review and approval processes
- Supported structured management of customer and project data and ensured compliance
- Focused on usability, process automation, and integration into existing systems
Gordan Volaric
Last position:
Founder – Consultant for Revenue Operations, Automation & Process Optimization (Sales/Mkt/CS) at Boom Strategy GmbH
Managed large-scale sales and process optimization initiatives for clients including BASF, British American, IDNow, AvconJet, etc.
Planned and executed CRM and digital strategies to increase process automation, integrate AI, enhance reporting capabilities, and ensure data integrity.
Designed and standardized core workflows across Marketing, Sales, and Customer Success teams to drive sustainable revenue growth and team throughput.
Provided ongoing advisory to C-level executives; supported organizational restructuring and strategic direction, as well as facilitated change-management efforts.
Realigned sales processes across EMEA, the USA, and APAC as Interim Director, Revenue Operations at BASF – Forward AM.
Designed and implemented new technologies and processes to boost revenue and market reach at BASF – Forward AM.
Developed and implemented new workflows to improve operational efficiency and data utilization, with a focus on post-sales and customer success in the business aviation sector for AvconJet.
Restructured and optimized Salesforce for better data integrity and automated sales processes for AvconJet.
Discover over 15,000 top freelancers
Statistics of experts using Customer Relationship Management
Aggregated from the professional profiles of matched freelancers.
Experience
23 years
Position duration
3.2 years
Positions per freelancer
14
Top business areas
Information Technology, Project Management, Operations
Top industries
Information Technology, Professional Services, Telecommunication
Certification focus areas
Information Technology, Project Management, Business Intelligence
Bachelor's degree or higher
82%
Master's degree or higher
69%
Doctorate
4%
Certifications per freelancer
3
Most common languages
English, German, French
Speak two or more languages
98%
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Austria are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Austria using Customer Relationship Management
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
CRM basics
Customer Relationship Management brings sales, service, and marketing data into one place. It helps teams track leads, accounts, cases, and campaigns without losing context. Strong specialists shape the system around the real process, not the other way around.
Common tools
- Salesforce for sales pipelines, service work, and automation
- Microsoft Dynamics 365 for connected customer and business processes
- HubSpot CRM for lighter setups and fast adoption
- SAP CRM and related SAP customer tools for larger enterprise environments
Typical work
Freelance experts are often brought in to clean data, set up fields and workflows, and connect CRM with ERP, email, telephony, or support tools. They also handle migrations, reporting, permissions, and process redesign when teams outgrow spreadsheets or a basic setup.
When to bring in help
- A CRM rollout is late or badly adopted
- Data is duplicated, incomplete, or inconsistent
- Sales and service teams need shared customer views
- Integrations fail between CRM and other systems
- Reporting does not reflect the real pipeline
What strong specialists do
Good CRM professionals ask how teams sell, support, and renew before touching configuration. They document fields, automations, roles, and edge cases clearly, then test the full customer journey. In Austria, they often work with mixed English and German teams, so clear communication matters.
Deliverables
A solid engagement can include process maps, data cleanup rules, migration plans, dashboards, automation logic, and user training notes. The best specialists leave a CRM that is easy to maintain, accurate to report on, and ready for daily use by sales and service teams.
Frequently asked questions
Quick answers to the questions that come up most around Customer Relationship Management.
Customer Relationship Management is used to track every step of a customer relationship in one system. Teams use it for leads, opportunities, service cases, follow-ups, and reporting. It gives sales, service, and marketing a shared view of the same account.
When people say CRM, they often mean Salesforce, Microsoft Dynamics 365, or HubSpot CRM. In larger companies, SAP CRM or other SAP customer tools may also be part of the setup. The exact meaning depends on the company’s stack and how deep the process goes.
Customer Relationship Management focuses on the customer-facing process: who the contact is, what stage they are in, and what happens next. ERP handles finance, inventory, and operations, while marketing automation focuses more on campaigns and lead nurturing. Many projects connect all three, but they solve different problems.
A strong CRM specialist usually knows data modeling, workflow design, reporting, and API-based integrations. Skills in sales operations, support processes, and user training are also important. For platform-specific work, knowledge of Salesforce, Dynamics 365, or HubSpot is often essential.
A Customer Relationship Management project can start simple, but complex rollouts need someone who has handled configuration, migration, and adoption before. If the work includes integrations, permissions, and reporting, you want a specialist who understands the full process, not just the screen setup. The risk is usually in the details.
Yes, CRM work is often done remotely because most tasks are configuration, analysis, and coordination. For Austrian companies, a remote setup works well when documentation is clear and the team can review business processes in workshops. On-site sessions can still help for change management or stakeholder alignment.
A good Customer Relationship Management expert speaks in business terms first, then maps them to fields, workflows, and reports. Look for clear migration planning, careful handling of duplicates, and realistic advice about what should be automated. Strong specialists also explain trade-offs instead of pushing features.
A CRM project often fails when the process is not defined, the data is poor, or users were not involved early. It also breaks when teams copy old habits into a new system without simplifying anything. Good specialists fix the process, not just the software.
The average hourly rate of freelancers in Austria who have used Customer Relationship Management in their recent projects is 112 €, which corresponds to a daily rate of about 899 € based on an 8-hour working day.
Of the freelancers in Austria who have used Customer Relationship Management in their recent projects, 82% hold at least a Bachelor's degree, 69% hold at least a Master's degree, and 4% hold a doctorate.
On average, freelancers in Austria who have used Customer Relationship Management in their recent projects have 23 years of professional experience, with a single engagement typically lasting around 3.2 years.
The most common languages among freelancers in Austria who have used Customer Relationship Management in their recent projects are English (100%), German (94%), and French (30%).
The most common industries among freelancers in Austria who have used Customer Relationship Management in their recent projects are Information Technology (81%), Professional Services (58%), and Telecommunication (49%).
The most common business areas among freelancers in Austria who have used Customer Relationship Management in their recent projects are Information Technology (91%), Project Management (74%), and Operations (62%).
Main locations of FRATCH Experts, who have recently used Customer Relationship Management
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Vienna Graz 
Vienna Request a free demo
Get in touch with the FRATCH team and we will get back to you within 4 hours.
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Philipp Thomaschewski
FRATCH CEO
