Salesforce Experts in Austria
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Meet FRATCH Experts in Austria, who have recently used Salesforce
Chrisabel Prischl
Last position:
AI Systems & Product Strategy Expert at Webmeisterin
I build. I advise. I think in systems. After years leading digital transformation at scale — Accenture, BP, Lidl — I made a deliberate choice: trade platform dependency for structural independence. My focus is at the intersection of AI systems, product strategy, and venture thinking. I work with operators and founders who want to move fast without losing control — of their data, their stack, their direction.
Andreas Zich
Last position:
Founder & Owner at AZentron Solutions
- Interim management: Temporary leadership in supply chain, logistics, and operations - including budget, investment, and personnel responsibility.
- Project management: Steering infrastructure, construction, and automation projects as well as transformation and digitalization programs.
- Supply chain consulting: End-to-end strategies, network and site planning, intralogistics, and automation - from international corporations to regional SMEs.
- Process and organizational development: Optimization of workflows, systems, and control logic; building KPIs and reporting structures.
- Executive mentoring: Supporting leaders in growth, change, and crisis situations.
Axel Menzel
Last position:
Interim HR Lead Transformation – International E-Commerce & Logistics Environment at Inpact HR (Interim Management)
- Organizational Design: Strategic realignment of the organizational structure to increase operational excellence and prepare for a scaled shared service model.
- Tech-Driven HR Transformation: Supporting process optimization through the integration of modern automation solutions and AI-powered tools to increase efficiency in workforce management.
- Strategic Change & Rightsizing: Design of a change-management framework to align personnel resources with a new, centralized steering model.
Nikolaus Jäger-Grassl
Last position:
Solution Architect at HIT Baumärkte
- Leading high-impact retail digital transformation focused on data integration, app integration, and next-generation customer engagement strategies.
Claus Eggersberger
Last position:
Senior IT Project Manager – Digitalization in Insurance & Telecommunications
Initiation, planning, management, and closing of multiple digitalization projects
Requirements management including proposal creation, technical concepts & process analyses
Stakeholder management (internal steering, external service providers, business units)
Resource & capacity planning, controlling, budget responsibility
Claim and change management (including escalation handling)
Project marketing & knowledge management
Quality assurance & risk management according to PMO standards
Implementation of a cloud-based solution in customer service (insurance)
Harmonization & digitalization of approval and contract processes
Reduced processing times by >20% through optimized workflows
Establishment of standardized project controlling with BI dashboard
Jira • Confluence • MS365 (Project, Teams, SharePoint) • ITIL • PRINCE2
Plamen Mirchev
Last position:
Head of Service & Operations Management at Raiffeisen Bank International
- Shaping service management framework as part of head office of RBI
- Service owner overseeing IT cloud services, accountable for overall quality, lifecycle, and success
- Managing customer relationships and satisfaction for 10 business units ensuring smooth business continuity and operations
- Single point of contact and service/process owner providing T-shaped expertise in IT domains, cloud platforms and services (AWS, Azure, Kubernetes, Salesforce, ServiceNow, Jira, Orca, CRM, GitHub, SFMC)
- ITSM/ITIL implementation and mentoring including design, definition, mapping, and execution
- Change and release management, UAT/test assurance, major incident management, SDLC management
- Managing regulatory and audit requirements, DORA, GDPR, ITPF compliance and reporting
- Acting as a point of escalation for complex customer issues, resolving conflicts, fostering a customer-centric culture
- People management: leading and managing service delivery teams, DevOps, vendors, and third-party teams
- Cross-tribe service delivery and contract management: KPIs, SLAs, OLAs, RPO, RTO, BCM/SCM management
- Agile/Scrum process delivery governance, stakeholder communication, and budget/cost management
Gordan Volaric
Last position:
Founder – Consultant for Revenue Operations, Automation & Process Optimization (Sales/Mkt/CS) at Boom Strategy GmbH
Managed large-scale sales and process optimization initiatives for clients including BASF, British American, IDNow, AvconJet, etc.
Planned and executed CRM and digital strategies to increase process automation, integrate AI, enhance reporting capabilities, and ensure data integrity.
Designed and standardized core workflows across Marketing, Sales, and Customer Success teams to drive sustainable revenue growth and team throughput.
Provided ongoing advisory to C-level executives; supported organizational restructuring and strategic direction, as well as facilitated change-management efforts.
Realigned sales processes across EMEA, the USA, and APAC as Interim Director, Revenue Operations at BASF – Forward AM.
Designed and implemented new technologies and processes to boost revenue and market reach at BASF – Forward AM.
Developed and implemented new workflows to improve operational efficiency and data utilization, with a focus on post-sales and customer success in the business aviation sector for AvconJet.
Restructured and optimized Salesforce for better data integrity and automated sales processes for AvconJet.
Thomas Becker
Last position:
Agile Coach, Scrum-Master at ÖBB (Infra)
- Challenge: poor project results and team performance, very poor work environment
- Solution: introduction of agile planning processes, teaching agile principles within the SAFe framework
- Innovation: consistent use of agile methods; introduction of requirements engineering, story writing
- Leadership: interface with the board, program management Opel Europe, GM USA and international markets
- Result: most productive team in the ART; increased planning accuracy to over 85%
- Team size: 10
Namik Delilovic
Last position:
Test Manager / Test Automation Engineer at Sky Deutschland GmbH
- Implemented and maintained 443 automated test cases with a 99% pass rate (441/443)
- Enabled CI for test automation: automated runs on review/merge, reporting via Xray
- Introduced accessibility and performance checks and established them in reporting
- Served as QA lead in daily operations with stand-ups, Kanban progress tracking, prioritization, and targeted task distribution
- Handled defect triage and stakeholder communication with daily triage, QA status analysis, and actionable recommendations
- Developed and maintained a stable regression suite for CRM/Salesforce flows (UI/E2E and near-API validations)
- Integrated CI/CD using Jenkins pipelines with Groovy (IaC)
- Maintained QA documentation, test conventions, and processes in Confluence, aligned across the team
- Conducted Salesforce Einstein chatbot testing with intent/topic validation and output checks, and used Robot Framework/Python suites for continuous quality monitoring
- Technology stack: Jira, Xray, Confluence, Jenkins, Groovy, Git, Java, Selenium, Playwright, Cucumber, TypeScript, Postman, REST, Salesforce, Google Cloud, Lighthouse, Evinced, Scrum/Kanban, BDD (Gherkin)
Anja Fritsch
Last position:
IT Support DocuWare at Hanse Merkur
- Comprehensive requirements management, system analysis, data modeling, and architecture development
- Implementation of requirements in DocuWare
Slavi Slavev
Last position:
Head of AI Enablement at REEVO Tech
- Architected enterprise AI strategy delivering 25% cost reduction through multi-LLM platform integration (Claude, OpenAI, Gemini) with intelligent routing and fallback optimization
- Drove operational excellence achieving 85% reduction in manual documentation and 3x faster campaign production through AI workflow automation and agent deployment across Slack and Microsoft Teams
- Established AI governance framework from ground up, implementing EU AI Act compliance, data redaction protocols, and safety filters aligned with DPIA standards
- Scaled AI adoption through structured onboarding programs, developing departmental workflows with secure access controls and comprehensive audit trails
- Implemented advanced RAG systems using Elasticsearch, Vertex AI, and Azure AI Foundry to improve knowledge access and output reliability
- Managed delivery through OKR framework coordinating cross-functional squads across 6-week project cycles to ensure strategic alignment and measurable results
Sergiu Mocian
Last position:
IT Project Manager & Transformation Lead at OMV
- Program delivery: set-up of strategic initiatives from ideation to execution, designing cross-divisional operating models that streamlined delivery across 6 business units.+
- Large scale initiatives: IT project manager of eMobility mobile app development for entire group, cross-country and multi-year initiative, with budget oversight of >2Mn and 20 FTEs.
- Product lifecycle management: delivered the end-to-end SDLC of a key B2B digital mobility application, successfully launching to 10 000+ users while managing vendor partnerships and system architecture.
- Vendor oversight: successfully negotiated and managed multi-vendor contracts, with negotiated contract value of 30% with no impact on scope.
- Architecture definition: definition of system architectures to ensure scalable, cost-effective solutions for the pricing, logistics and mobility domains, integration of 3 back-end systems.
- Digital transformation & coaching: supported group-wide agile maturity as a coach, upskilling pool of over 40 professionals in Product Management to increase delivery predictability and ensure value-driven approach.
Benjamin Auer
Last position:
Multi-Project Manager at Trading Company
- Setup of a new Data Warehouse (Budget ~€15M 2025 – 2026)
- Backend modernization project (Budget ~€5M 2025 – 2026)
- Standard software rollout with custom programming (Budget ~€9M 2025 – 2026)
Georg Oberdammer
Last position:
CIO / CDO at TroGroup
- Design and execution of the transformation journey of IT & digitization and enablement of the further development of the group
- Development of the global IT & digitization strategy (motto: “ahead of the wave”) based on group standards and USP-driven digital solutions
- Definition of the digital strategy as part of the company’s 2030 strategy with a focus on the value disciplines “operational excellence,” “customer intimacy,” “product leadership”
- Design and implementation of a business-focused, global IT organization, including existing shadow IT parts
- Digital product development with a focus on IoT, data science, AI, software development (DevOps), cloud architecture, and Azure cloud services
- Initiation and ramp-up of the CoE for artificial intelligence and data analytics, including several agentic AI projects
- Definition and global rollout of the enterprise, infrastructure, and application architecture
- Cloud transformation including setup and execution of the global S/4HANA rollout, introducing new capabilities and modules
- Global business process standardization, automation, and end-to-end digitization within and across divisions
- IT/OT integration (shop floor, CAx integration)
- P&L responsibility and further development of digital marketing & sales channels, SEO/SEA, online product configuration, PIM/DAM, eBusiness/eCommerce systems
- Implementation of a global intranet portal and several digital solutions like Workday, Concur, Softconcis, Tacto, xFlow
- Further development of Salesforce beyond CRM into a sales backbone
- Support of M&A and divestiture
- Cyber security excellence, data protection, and NIS2 preparation
- Ramp-up of nearshore and offshore locations (Poland, India)
- Evaluation and implementation of business-value–driven IT innovation like RPA, business process AI, and low-code
- IT budgeting and controlling, KPI reporting, and negotiation of large IT contracts
- Global recruiting, people retention, and development
- Stakeholder management with executive management and heads of divisions
Christof Thierry
Last position:
Marketing Consultant at allUpp
- Developed and executed marketing automation strategies to enhance customer engagement and lead nurturing.
- Managed CRM consulting projects, optimizing customer data workflows and campaign automation.
- Designed and implemented multi-channel marketing campaigns, improving conversion rates and customer retention.
- Provided strategic guidance to clients on digital marketing transformation and process automation.
Discover over 15,000 top freelancers
Statistics of experts using Salesforce
Aggregated from the professional profiles of matched freelancers.
Experience
19 years
Position duration
2.2 years
Positions per freelancer
11
Top business areas
Information Technology, Project Management, Business Intelligence
Top industries
Information Technology, Retail, Manufacturing
Certification focus areas
Information Technology, Project Management, Marketing
Bachelor's degree or higher
90%
Master's degree or higher
86%
Doctorate
5%
Certifications per freelancer
3
Most common languages
English, German, French
Speak two or more languages
96%
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Austria are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Austria using Salesforce
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
Salesforce at a glance
Salesforce is a CRM and business platform used to manage leads, accounts, service cases, and customer data in one place. Companies use it to support sales, service, marketing, and partner work with one shared system. It is often searched as Salesforce CRM, SFDC, or the Salesforce platform.
What specialists deliver
- Sales Cloud setup for pipeline, lead flow, and forecasting
- Service Cloud support for case handling and service teams
- Automation with Flow, validation rules, and approvals
- Reports, dashboards, and data model cleanup
- Integrations with ERP, web forms, email, and APIs
Ecosystem and tools
Strong Salesforce professionals work across Apex, Lightning, Flow, SOQL, and standard objects. They also handle permission sets, profiles, sharing rules, sandbox work, and deployment tools such as change sets or CI-based release flows. The best experts know when to stay declarative and when custom code is the right fit.
When companies bring in help
Companies usually seek freelance Salesforce experts when a rollout is stalled, a org has grown messy, or an existing setup needs tighter automation and reporting. In Austria, that often includes teams that want remote support but also need someone who can join local workshops in English or German. Clear documentation and clean handover matter from day one.
What strong work looks like
Good professionals start with the data model and user roles, not with quick fixes. They ask how the business sells, serves, and reports, then shape the org around those flows. They leave behind stable automation, understandable naming, and permissions that match real work.
Common project types
Salesforce freelancers are often brought in for new org builds, migration from another CRM, Sales Cloud refinement, Service Cloud tuning, and integration work. They may also clean up duplicate data, improve dashboards, or prepare a release after a failed internal sprint. The best results come from specialists who can balance speed with structure.
Frequently asked questions
The facts hiring teams ask for most often when it comes to Salesforce.
Salesforce is used to run sales, service, and customer data in one system. Companies rely on it for lead tracking, case management, forecasts, automations, and reporting. It is often the core CRM when teams need a shared view of customers and activity.
Salesforce is usually chosen when a company needs deeper workflow control, stronger data modelling, and a broader ecosystem of apps and integrations. HubSpot is often simpler for lighter CRM needs, while Microsoft Dynamics can fit organizations already centered on Microsoft tools. The right choice depends on process depth, not brand alone.
A strong Salesforce specialist should know Flow, Apex, Lightning, reports, security, and data migration. Integration work with APIs, middleware, and external systems is often important too. Good communication matters because many issues are really process questions, not just technical ones.
You need Salesforce expertise when the org has grown beyond simple setup, when automation is breaking, or when data and permissions are hard to control. That is also true after a merger, a CRM migration, or a failed customization effort. Early support usually saves rework later.
Yes, most Salesforce work can be done remotely from Austria, especially configuration, automation, reporting, and integration tasks. Local on-site time helps for discovery workshops, stakeholder alignment, or change management with nearby teams. Many companies use a mix of remote delivery and occasional in-person sessions.
Look for clear examples of org cleanup, secure permissions, reliable automations, and maintainable releases in Salesforce. Strong freelancers explain trade-offs, ask about business processes, and document what they change. A good sign is that they reduce complexity instead of adding more custom work.
Yes, Salesforce is commonly referred to as Salesforce CRM, and some people still use SFDC as shorthand. Those terms usually point to the same platform and ecosystem. The exact scope may vary depending on whether the project involves Sales Cloud, Service Cloud, or custom development.
Before bringing in a Salesforce expert, prepare a short description of the current org, the main pain points, user roles, and any integrations. It also helps to share objects, automations, reports, and the release process if there is one. That gives the freelancer a faster start and sharper first recommendations.
The average hourly rate of freelancers in Austria who have used Salesforce in their recent projects is 113 €, which corresponds to a daily rate of about 901 € based on an 8-hour working day.
Of the freelancers in Austria who have used Salesforce in their recent projects, 90% hold at least a Bachelor's degree, 86% hold at least a Master's degree, and 5% hold a doctorate.
On average, freelancers in Austria who have used Salesforce in their recent projects have 19 years of professional experience, with a single engagement typically lasting around 2.2 years.
The most common languages among freelancers in Austria who have used Salesforce in their recent projects are English (100%), German (96%), and French (43%).
The most common industries among freelancers in Austria who have used Salesforce in their recent projects are Information Technology (70%), Retail (57%), and Manufacturing (52%).
The most common business areas among freelancers in Austria who have used Salesforce in their recent projects are Information Technology (91%), Project Management (83%), and Business Intelligence (61%).
Main locations of FRATCH Experts, who have recently used Salesforce
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Vienna Graz 
Vienna Request a free demo
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Philipp Thomaschewski
FRATCH CEO
