Max Meinhardt - Qualtrics CXM Solutions Expert

Q: Where is Max based?

Max is based in Zürich, Switzerland .

Q: What languages does Max speak?

Max speaks the following languages: German (Native), English (Advanced), Spanish (Intermediate) .

Q: How many years of experience does Max have?

Max has at least 15 years of experience. During this time, Max has worked in at least 7 different roles and for 7 different companies . The average length of individual experience is 2 years and 1 month . Note that Max may not have shared all experience and actually has more experience.

Q: What is Max's latest experience?

Max's most recent position is Qualtrics CXM Solutions Expert at Freelancing .

Q: What companies has Max worked for in recent years?

In recent years, Max has worked for Freelancing and Adecco Group .

Q: Which industries is Max most experienced in?

Max is most experienced in industries like Professional Services , Information Technology , and Banking and Finance .

Q: Which business areas is Max most experienced in?

Max is most experienced in business areas like Information Technology , Project Management , and Customer Service . Max also has some experience in Human Resources , Quality Assurance , and Sales .

Q: Which industries has Max worked in recently?

Max has recently worked in industries like Professional Services and Banking and Finance .

Q: Which business areas has Max worked in recently?

Max has recently worked in business areas like Information Technology , Customer Service , and Project Management .

Recommended expert

Zürich, Switzerland

Experience

Apr 2024 - Present

2 years

Qualtrics CXM Solutions Expert

Freelancing

Support with the introduction and implementation of the Qualtrics XM platform in the consulting and service environment for customers, e.g. in the banking sector, focusing on data quality, parameterization, technical coordination, and implementation support
Technical validation of configurations, feedback flows, and reporting setups
Review and assurance of data quality (mapping, mandatory fields, regulatory-relevant fields)
Performance of UAT, functional tests, and data checks in collaboration with the department and IT
Coordination with stakeholders from consulting, service, compliance, IT, and product management
Clarification of technical requirements with the business side and derivation of adaptation requirements in the platform
Creation of documentation, test protocols, and quality-related artifacts
Support in the preparation of internal approvals and rollouts
Successful technical acceptance of the new feedback and reporting functionalities
Increase in data quality in the relevant fields (e.g., feedback classification, assignment to the consulting process)
Stable implementation of the platform in the consulting environment with clear handover to IT and specialist departments

Apr 2018 - Mar 2024

6 years

Zürich, Switzerland

Project Manager Qualtrics CXM Customer Experience

Adecco Group

Implemented the global transactional NPS (Net Promoter Score) measurement program in 40+ markets supporting the internal Customer Experience team
Served as Product Owner for integrating the Qualtrics SaaS Customer Experience solution and responsible for the license package
Facilitated collaborations between business and IT stakeholders, ensuring precise definition and alignment of requirements
Fostered seamless collaboration with IT teams to orchestrate effective change management initiatives
Managed and monitored the CX implementation solution roadmap in coordination with worldwide markets, ensuring consistent progress and alignment with organizational goals

May 2017 - Mar 2018

11 months

Zürich, Switzerland

Solutions Consultant

Cornerstone OnDemand Inc.

Collaborated extensively across the DACH/EE region, engaging with multiple prospects to understand their needs and requirements
Led the preparation of compelling RFIs and RFPs, showcasing our solutions to secure qualification for selection rounds
Represented our solutions at industry fairs like Learntec and Zukunft Personal, articulating product features and benefits to diverse stakeholders

Sep 2016 - Apr 2017

8 months

Zürich, Switzerland

HR Software Consultant

HR Software Consulting

Provided expert consultation on HR software to key decision makers in HR departments, offering tailored solutions to address specific needs and challenges
Successfully built a diverse client base and extensive partner network, fostering strong relationships to drive collaborative success and business growth

Jun 2015 - Aug 2016

1 year 3 months

Zürich, Switzerland

Project Manager Talent Management & e-Recruiting

Abraxas Informatik Ltd

Managed end-to-end implementations, ensuring adherence to scope, time, quality, and budget constraints, with projects valued at up to six figures in Swiss Francs
Engaged in solution sales activities, actively participating in software selection processes and delivering live demonstrations to prospective clients
Coordinated with the software development team using Jira to streamline workflows and enhance productivity

Dec 2014 - Mar 2015

4 months

Zürich, Switzerland

Business Development Consultant

Talentis Solutions Ltd. (Stamford Group)

Played a pivotal role in shaping and executing the go-to-market strategy and business planning initiatives
Directed and supervised the activities of project management consultants to deliver exceptional results

Feb 2011 - Sep 2014

3 years 8 months

Dübendorf, Switzerland

Human Capital Management (HCM) Consultant

HR Campus Ltd.

Managed project and account aspects of HR technology implementation projects across diverse companies
Orchestrated partnerships with software vendors to drive the development of tailored product versions
Served as the primary liaison and single point of contact for numerous B2B accounts

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Professional Services, Information Technology, and Banking and Finance.

Professional Services

Information Technology

Banking and Finance

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Customer Service, Human Resources, Quality Assurance, and Marketing.

Information Technology

Project Management

Customer Service

Human Resources

Quality Assurance

Marketing

Summary

Experienced Project Manager with over 14 years of experience in digitalization, SaaS solutions in the field of Customer Experience and HR. Expertise in agile methods, product development and process optimization. Bridge between business and IT with a strong focus on customer value, digital transformation, and data-driven decisions.

Skills

Customer Experience
Survey Methods
Product Ownership
Ai Technologies
Project Management
Sap Hcm Pa&om Knowdlege
Process Optimization
Saas Solutions
Business Analysis
Stakeholder Management
Technological Expertise
Collaboration Tools (Confluence, Jira)
Crm (Salesforce, Hubspot)
Programming Languages Basics (Html. Css, Javascript)
Ticket System (Servicenow)
Data & Analysis Tools (Powerbi)

Languages

German

Native

English

Advanced

Spanish

Intermediate

Education

Oct 2023 - Jul 2024

Barcelona Technology School

Master, Digital Product Management · Digital Product Management · Barcelona, Spain

Oct 2005 - Feb 2011

University of Applied Sciences

Diplom, Social Management Studies - Master of Arts equivalent · Social Management Studies · Nordhausen, Germany

Certifications & licenses

Qualtrics XM Customer Experience Expert Certification

Nova Talent Member

Nova Talent

DataCamp AI Leadership, ChatGPT & AI Fundamentals

DataCamp

Product Owner® Certification by Scrum Alliance

Scrum Alliance

Cornerstone OnDemand HR Core Product Certification

Cornerstone OnDemand

ITIL Foundation Certificate

Axelos

Certified ScrumMaster® Certification by Scrum Alliance

Scrum Alliance

Web Developer (HTML & CSS)

Digicomp

Statistics

Experience

Total positions 7

Experience in Professional Services 10.5 y

Avg length 2 y

Longest experience 5 y 11 m

Global Experience

Countries worked in 1 (Switzerland)

Primary country Switzerland

Expertise

Recent roles Qualtrics CXM Solutions Expert, Project Manager Qualtrics CXM Customer Experience, Solutions Consultant

Main industries Professional Services, Information Technology, Banking and Finance

Main business areas Information Technology, Project Management, Customer Service

Qualifications

Highest degree Master

Certifications earned 8

Profile

Created

March 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Max based?

Max is based in Zürich, Switzerland.

What languages does Max speak?

Max speaks the following languages: German (Native), English (Advanced), Spanish (Intermediate).

How many years of experience does Max have?

Max has at least 15 years of experience. During this time, Max has worked in at least 7 different roles and for 7 different companies. The average length of individual experience is 2 years and 1 month. Note that Max may not have shared all experience and actually has more experience.

What roles would Max be best suited for?

Based on recent experience, Max would be well-suited for roles such as: Qualtrics CXM Solutions Expert, Project Manager Qualtrics CXM Customer Experience, Solutions Consultant.

What is Max's latest experience?

Max's most recent position is Qualtrics CXM Solutions Expert at Freelancing.

What companies has Max worked for in recent years?

In recent years, Max has worked for Freelancing and Adecco Group.

Which industries is Max most experienced in?

Max is most experienced in industries like Professional Services, Information Technology, and Banking and Finance.

Which business areas is Max most experienced in?

Max is most experienced in business areas like Information Technology, Project Management, and Customer Service. Max also has some experience in Human Resources, Quality Assurance, and Sales.

Which industries has Max worked in recently?

Max has recently worked in industries like Professional Services and Banking and Finance.

Which business areas has Max worked in recently?

Max has recently worked in business areas like Information Technology, Customer Service, and Project Management.

What is Max's education?

Max holds a Master in Digital Product Management from Barcelona Technology School and a Master in Social Management Studies from University of Applied Sciences.

Does Max have any certificates?

Max has 8 certificates. Among them, these include: Qualtrics XM Customer Experience Expert Certification, Nova Talent Member, DataCamp AI Leadership, and ChatGPT & AI Fundamentals.