Wilhelm Lutz-Office365 2nd Level Support
Check rate
Experience
Office365 2nd Level Support
Freelance Work
- Support for Excel, Word, PowerPoint, Access, Outlook Classic, Outlook Web Access (OWA), New Outlook, and Teams
- Resolving critical OneDrive and SharePoint synchronization problems, including Windows drive error checks
- Conducting focused training to reduce user errors and increase awareness of potential issues
IT Trainer / Helpdesk 1st Level Support
Freelance Work
- Comprehensive IT support focusing on MS365 products and Windows operating systems, including hardware and software configuration, installations, programming, and cloud migrations
- Leading IT projects and service desk management (ITIL, SLA)
- Consistently achieving high customer satisfaction through reliable problem-solving
- Successfully completing numerous IT projects and resolving critical incidents
IT Project Manager and Consultant
Siemens AG
- Responsible for internal data center IT projects and providing technical consulting on geographic information systems
- System administration of Unix, Sun Solaris, and Linux
- Administrative management of Informix and Oracle databases
- Cross-departmental software evaluation for hardware and software inventory
- Software evaluation for backup & restore
- Project management for building a data warehouse based on MS SQL Server
- Creating an emergency and contingency manual for the data center
- Project management and VBA development of a logbook application based on Access
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Customer Service, Information Technology, and Project Management.
Summary
With over 10 years of experience in IT support and leading IT projects across various companies. Analytical leader and versatile professional with a strong focus on solutions and solid expertise in the Microsoft environment. Proven track record in improving user knowledge and providing comprehensive support to companies in establishing and advancing their IT infrastructure.
Skills
It Project Management
Cloud Migration
Itil & Sla
Vba Programming
System Administration
Client Management
Training & Workshops
Process Optimization
Data Analysis
Ms Office / Ms 365 (Word; Powerpoint; Excel; Teams; Outlook, , Access, One Note)
Windows 10
Onedrive
Languages
Certifications & licenses
Achievement Windows 10 Specialist
IT Service Desk Management Fundamentals
IT-Service Management
MS Teams Basics and Administration
Microsoft 365 for IT Professionals and Administrators
Migrating From Skype To Teams
Windows Virtual Desktop
Certification as an IT Trainer
Statistics
Experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Wilhelm is based in Vienna, Austria.
Wilhelm speaks the following languages: German (Native), English (Advanced), Spanish (Elementary).
Wilhelm has at least 18 years of experience. During this time, Wilhelm has worked in at least 2 different roles and for 1 company. The average length of individual experience is 9 years and 10 months. Note that Wilhelm may not have shared all experience and actually has more experience.
Based on recent experience, Wilhelm would be well-suited for roles such as: Office365 2nd Level Support, IT Trainer / Helpdesk 1st Level Support, IT Project Manager and Consultant.
Wilhelm's most recent position is Office365 2nd Level Support at Freelance Work.
In recent years, Wilhelm has worked for Freelance Work.
Wilhelm is most experienced in industries like Information Technology.
Wilhelm is most experienced in business areas like Customer Service, Information Technology, and Project Management.
Wilhelm has recently worked in industries like Information Technology.
Wilhelm has recently worked in business areas like Customer Service, Information Technology, and Project Management.
Wilhelm has 9 certificates. Among them, these include: Achievement Windows 10 Specialist, IT Service Desk Management Fundamentals, and IT-Service Management.
The availability of Wilhelm needs to be confirmed.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 25 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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