Wilhelm L.-Office365 2nd Level Support
Check rate
Experience
Office365 2nd Level Support
Freelance
- Support for Excel, Word, PowerPoint, Access, Outlook Classic, Outlook Web Access (OWA), Outlook New and Teams
- Resolution of serious issues with OneDrive and SharePoint synchronization, including Windows drive error checking
- Delivery of issue-specific training to reduce further user errors and raise awareness of potential problems
IT Trainer / Helpdesk 1st Level Support
Freelance
- Comprehensive IT support focused on MS365 products and Windows operating systems, including hardware and software configuration, installations, programming and cloud migrations
- Leadership of IT projects and service desk management (ITIL, SLA)
- Consistently achieved high customer satisfaction through reliable problem-solving
- Successfully completed numerous IT projects and resolved critical disruptions
IT Project Manager and Consultant
Siemens AG
- Responsible for internal data center IT projects and provided expert advice on geographic information systems
- System administration for Unix, Sun Solaris and Linux
- Administrative management of Informix and Oracle databases
- Cross-departmental software evaluation for hardware and software inventory
- Software evaluation for backup & restore
- Project manager for the development of a data warehouse based on MS SQL Server
- Created an emergency and contingency manual for the data center
- Project manager and VBA developer for a trip log based on Access
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Customer Service, Information Technology, and Project Management.
Summary
With >10 years of experience in IT support and leading IT projects at various companies. Analytical leader and all-rounder with a strong focus on solutions and in-depth expertise in the Microsoft environment. Proven success in improving users' skills and providing comprehensive support to companies in setting up and developing their IT infrastructure.
Skills
It Project Management
Cloud Migration
Itil & Sla
Vba Programming
System Administration
Client Management
Training & Instruction
Process Optimization
Data Analysis
Ms Office / Ms 365 (Word; Powerpoint; Excel; Teams; Outlook, , Access, One Note)
Windows 10
Onedrive
Languages
Certifications & licenses
Achievement Windows 10 Specialist
IT Service Desk Management Fundamentals
IT-Service Management
MS Teams Grundlagen Und Administration
Microsoft 365 Für ITProfis Und Administratoren
Migrating From Skype To Teams
Windows Virtual Desktop
Zertifizierung Zu EDV-Trainer
Statistics
Experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Wilhelm is based in Vienna, Austria.
Wilhelm speaks the following languages: German (Native), English (Advanced), Spanish (Elementary).
Wilhelm has at least 18 years of experience. During this time, Wilhelm has worked in at least 2 different roles and for 1 company. The average length of individual experience is 9 years and 11 months. Note that Wilhelm may not have shared all experience and actually has more experience.
Based on recent experience, Wilhelm would be well-suited for roles such as: Office365 2nd Level Support, IT Trainer / Helpdesk 1st Level Support, IT Project Manager and Consultant.
Wilhelm's most recent position is Office365 2nd Level Support at Freelance.
In recent years, Wilhelm has worked for Freelance.
Wilhelm is most experienced in industries like Information Technology.
Wilhelm is most experienced in business areas like Customer Service, Information Technology, and Project Management.
Wilhelm has recently worked in industries like Information Technology.
Wilhelm has recently worked in business areas like Customer Service, Information Technology, and Project Management.
Wilhelm has 9 certificates. Among them, these include: Achievement Windows 10 Specialist, IT Service Desk Management Fundamentals, and IT-Service Management.
The availability of Wilhelm needs to be confirmed.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 15 Nov 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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