IT Project Managers in Munich

• Development of a comprehensive transformation model for IT departments and ITSM organizations, from operational stabilization through structuring and optimization to strategic advancement
• Design of a transformation matrix that connects development phases with the implementation activities Position, Focus, Model, Enable, Anchor and Develop
• Development of assessment, maturity and decision-making logic to determine the operational starting point, the appropriate entry point and the prioritized areas of action
• Structuring of an end-to-end approach from current-state assessment and target vision through operating model, roadmap and service modules to implementation and integration into steady-state operations
• Derivation of combinable consulting and implementation modules, including methods, deliverables, role models, governance structures and transformation paths
• Collection, structuring and prioritization of business requirements from the perspectives of IT management, service management and operational roles
• Translation of requirements into target visions, process and role models, decision criteria and traceable deliverables

Environment / Tools: ITIL 4, IT4IT, Operating Model Canvas, SIAM, maturity models Kanban

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

• Owned requirements management for a connected mobile app integrating live vehicle hardware and embedded systems, from analysis through implementation (Requirements Management). App has grown to 500,000+ Google Play downloads and 5,800+ App Store ratings (4.4/5), ranking #170 in Germany's Navigation category.
• Steered digitalization and process optimization projects, coordinating between specialist departments, development teams, and external partners.
• Formulated requirements as user stories and acceptance criteria, accompanying implementation through testing and release.
• Applied genuine, practical AI Fluency to identify automation opportunities and accelerate delivery work. Applied SAFe and PRINCE2 methodologies; earned SAFe® 6 POPM and PRINCE2® Foundation certifications while in this role. Certified in Anthropic's AI Fluency framework.

• Conducting training courses for personal and professional development
• Promoting self-motivation, goal setting and time management
• Coaching in the areas of career, finance and personal development

AI Assistance and Target Vision for Partially Autonomous Energy Portfolio Management

Building an AI control layer directly on the up-to-date daily live portfolio of a large energy provider — not as an isolated pilot, but as an operational extension of the existing DB1 and portfolio management. The goal is the gradual development from assistance through monitoring/alerting to analysis agents with Human-in-the-Loop approvals, supplemented by a role-specific System of Engagement alongside the BI System of Record. At the same time, the business case, target vision and management pitch compared with static monthly reporting are being developed.

• AI control layer: Design and build on the existing live portfolio data product (several million contracts) — development stages assistance → monitoring/alerting → agents with Human-in-the-Loop approvals.
• LLM-supported data analysis: Semantic queries, SQL/tool integration and additional RAG components based on portfolio, plan-versus-actual and data quality data (Azure OpenAI, Snowflake), with drill-downs to individual contract level.
• Analysis agents: Multi-stage agents for variance and driver analyses of churn, price adjustments, volumes and procurement costs.
• Views concept: Role-specific interfaces for business units, management and C-level as a System of Engagement alongside the BI System of Record.
• Business case & pitch: Target vision and cost-benefit argumentation compared with static monthly reporting.
• LLM setup (privacy & security): Coordination with IT Security and Data Protection — EU region, data separation and approval processes.
• Agent architecture: Multi-stage agent pipelines (analysis → validation → summary) with documented data sources, tool calls, review steps and source references for each statement.
• Data foundation: Built on the up-to-date daily DB1 data product (Snowflake, dbt) — portfolio, plan-versus-actual and data quality metrics as the common basis for all AI analyses.
• Guardrails & evaluation: Evaluation and approval processes for LLM responses relating to management-relevant statements — test sets, metrics and human review.
• Prototyping & validation: Iterative validation of agent responses with the business unit — test question catalogue, feedback loops and response quality for each release.
• Roadmap & development stages: Detailed stages from assistance → monitoring/alerting → partially autonomous management, including transition criteria and governance for each stage.
• Integration: Integration into the existing BI and data landscape — BI remains the System of Record, while the AI layer provides interactive drill-down paths as the System of Engagement.
• Enablement: Enablement of business users — prompting guides, training and an operating model for ongoing use.
• Management: Coordination of business units, Data Engineering, IT Security and Data Protection.
• Change Management: Communication and expectation management with business units and management throughout the development stages.

Results:

• Built on an existing up-to-date daily data product with several million contracts
• Established an LLM setup coordinated with Data Protection and IT Security in the EU region, including data separation and approvals
• Defined three development stages through to partially autonomous management
• Designed role-specific views for business units, management and C-level
• Developed the business case and management pitch for the development stages
• Established an iterative response-quality validation process with the business unit
• Designed the operating model for assistance operations and initiated validation

Stack: Azure OpenAI, Azure AI Foundry, Snowflake, dbt, React, TypeScript, Entra ID, RAG, Agentic AI, analysis agents, Human-in-the-Loop, Prompt Engineering, LLM Evaluation, LLMOps, GDPR / EU region, Azure DevOps, Python, SQL, Change Management

• Responsible project manager for complex international infrastructure projects
• Coordinator and decision-maker for IT architects in network infrastructure and software with over 100 000 users
• Holistic project management
• Launch and implementation of initiatives
• Project management of international infrastructure projects with C-level reporting
• Leadership and coordination of IT architects
• Technical project management for merger and cloud transformation
• Execution of international software and hardware rollouts
• Implementation of IT security projects and compliance
• Working with key technologies (e.g. 5G/6G standard)
• Management of complex defense and aerospace projects (e.g. Ariane 6, Eurodrone)
• Establishment of the healthcare and life sciences business unit
• Creation and management of internal employee training

Managing the harmonization and further development of an international CRM- and ERP-related system landscape across multiple product lines and markets (PMI)

• Analysis, design, and requirements management for harmonized end-to-end business processes and business logic (Customer Base & Lead to Order, Lead-to-Cash, Order-to-Cash, Billing, Accounting, Service)
• Integration of Salesforce with billing and accounting systems (JustOn, DATEV) including data model, interfaces, and billing logic together with implementation partner
• Designing a central IT operating model to improve IT project management and DevOps model between business stakeholders, E2E process owners, and IT.

• Responsible for cutover planning and go-live management of multiple parallel IT releases in the e-commerce environment
• Creating and maintaining cutover plans, runbooks and rollback scenarios, plus audit-ready documentation of all cutover activities
• Defining and managing go/no-go decisions, escalation paths and resource availability in the cutover window
• Coordinating technical and business workstreams, managing external service providers and ensuring data consistency
• Managing and reviewing trial cutovers, structured handover to the hypercare phase
• Cutover reporting and communication before, during and after go-live at decision-maker and C-level
• Result: All releases delivered on schedule, cutover processes sustainably established and handed over

• Led the project to implement the Customer Information Tool for the Microsoft AI Tour EMEA
• Directed the development of an event platform with sponsors, speakers, and agenda
• Conducted a compliance audit to ensure adherence to Microsoft corporate policies
• Coordinated vendors, dependencies, and deliverables across multiple European tour stops and trade show appearances

• Responsible for tool-based project and portfolio management in the group
• Designing, enhancing and operating Jira- and Confluence-based workflows
• Translating management and business requirements into reliable tool concepts
• Integrating Jira into existing tool landscapes (e.g. Planview, ServiceNow, SAP BW)
• Establishing governance, reporting and KPI structures
• Rolling out new workflows including training & key user models
• Using AI features to support planning & analysis

• Showcasing the world's first fully immersive AR glasses experience in a moving car at CES 2024.
• Speaker about augmented reality at international conferences (e.g. the AR Ride Concept @ Unite 2024).
• Lead a 12-person interdisciplinary software team developing Android head-unit integrations, navigation & ADAS UI, and embedded software.
• Define technical direction, drive cross-domain architecture and integration, and mentor engineers across Android, UI/UX and embedded stacks.
• Oversee a small fleet of test vehicles for validation, tests, and data collection.

• Coordination of implementing IT projects, subprojects, and enhancements within DevOps
• Management of IT service providers and responsibility for the quality of IT systems while meeting strategic guidelines
• Assisting in the creation of security-relevant IT documents, including security profiles, Data@Cloud, SCA, and penetration tests
• Full project management responsibility: monitoring and ensuring adherence to resources (scope, schedule, cost, and quality)
• Defining requirement profiles for external service providers and reviewing and evaluating proposals
• Supporting the setup and management of Windows and Linux servers in collaboration with Infosys, including configuring and enabling network ports

• Auditing processes and controls related to FATCA Germany.
• Checking proper release management for FATCA reporting software.
• Identifying areas for action.

• Designed components with Catia V5 (Generative Shape Design, Part Design, Drafting) and AutoCAD
• Full-flight simulator: developed a platform with an electromechanical system to move the platform and instructor/observer seats
• Airbus H145: designed seat slide rails
• VR flight simulator: developed a pedal mounting system
• Train simulator: designed a brake controller system
• Sketched concepts for quick visualization and as a communication tool
• Performed technical analyses, including statistical and tolerance analysis
• Collaborated with engineers and project teams to ensure manufacturability, cost efficiency, and quality standards compliance
• Managed and maintained CAD data in the PDM system (S4)