SAP Experts in Munich

• Analysis of the Riester subsidy GeVos for provider change 2.0 in the AZUR subsidy management system
• Representation of the GeVos in BPMN 2.0 with Draw.io and Adonis
• Analysis of the data sets exchanged with the life insurance policy administration system and migration to the msg data sets
• Design and mapping of the interfaces to the new msg.ZulagenVerwaltung for various Riester subsidy GeVos at data field level

AI telephone assistant platform

Claude Code, Google AI Studio, Python, LLM / Voice-AI, PostgreSQL

• Conception and hands-on development of an AI-supported telephone assistant platform (voice AI / LLM) – from idea and architecture to MVP/product.
• Built agentic workflows and full automations with Claude Code and Google AI Studio.
• Also delivered AI-supported work in client engagements: used Claude Code for governance documentation, requirement drafts, and automations.

• Rework demand, development and operational organizational set up for the Solution Train
• Rework requirement refinement process flow from strategic theme to user story
• Introduction of visualization tools (Canvas) of work dependencies over different requirement levels and Solution Train leadership coaching

Subproject management in an agile IT environment

Leading a software development team (10 employees)

• Leading a software development team with 10 employees
• Budget responsibility approx. 3 million Euros per year
• Conducting employee and job interviews
• Responsibility for resource planning (budget and employees)
• Digitalization of a web interface
• Regular reporting to clients and stakeholders (C-level)
• Product management: developing and implementing product strategies; defining requirements to steer product development
• Designing product development & continuous testing efficiently to quickly incorporate feedback & compliance points
• Close collaboration with stakeholders & various teams to understand requirements, define priorities, ensure rollout, and increase user-friendliness
• Project experience in an energy industry company, including the functioning of energy markets, the basics of energy generation and distribution, as well as current challenges and developments in the industry
• Project experience in the railway sector - including the structure and operation of railway systems.
• Project experience within the 16.7 Hz traction power sector including knowledge of regulatory processes
• Formulating the subproject charter and the project profile according to the project standard together with the project management
• Steering performance delivery according to the project charter
• Planning and steering human resources including budget planning for the subproject
• Ensuring the working capacity of subproject participants, e.g., by requesting access rights and documents for the subproject team
• Planning and steering for the respective subproject (Time, Scope, Budget) including the creation of necessary documents
• Coordinating with the department and Product Owners to plan the subproject scope and the corresponding implications
• Conducting milestone planning according to the agreed process model
• Effort estimation and support of subproject controlling as well as overall project controlling in forecasting and planning
• Reporting subproject status (according to status slide template) including progress (according to progress measurement)
• Analyzing, preparing, and addressing needs for action and decisions
• Escalating subproject issues to project management
• Creating and managing Change Requests (CR)
• Quality assessment of completed task packages from a project management perspective (Time, Scope, and Budget)
• Steering the implementation of cross-cutting specifications and requirements in the subproject, supported by cross-functional roles on the business and technical side.
• Identifying, steering, documenting, and communicating opportunities, risks, and dependencies within and across subprojects
• Supporting project management in creating the overall project plan and overall status reports
• Preparing and steering commissioning including required documents and protection requirements assessment

Scrum Master in an agile IT environment supporting a software development team in the fullstack area (7 people)

• Close collaboration with stakeholders & various teams to understand requirements, define priorities, ensure rollout, and increase user-friendliness
• Introducing the selected Scrum method, including the required events, meetings, artifacts (Product Backlog, Sprint Backlog, Burndown Charts), metrics, and conducting required training in an agile IT environment
• Preparing Scrum events such as Daily, Retrospectives, Review, Sprint Planning, Estimation, and Refinement (agile way of working)
• Facilitating retrospectives and removing impediments to drive the team and product forward
• Preparing action points and retros via Whiteboard and Figma
• Applying and improving agile methods such as Kanban, Scrum, SAFe, or Scrum of Scrums
• Tracking the "Definition of Done" and "Definition of Ready" for all work results of the development team
• Advising on information flow and communication improvements between Product Owner and project team
• Experience with automation, validation such as mandatory field checks, notification functions, creating filters, boards, and reports via JQL, and setting up Cycle Time
• Using Jira & Confluence
• Setting up progress measurement for project management to transparently map planned vs. actual team capacities and actual effort for user stories
• Measuring team progress: creating team KPIs: "Velocity", "Burn-Down Chart", "Throughput", "Costs", "Quality", "Scope"
• Evaluating agile metrics, process management, and process modeling methods (BPMN, EPC, UML)
• Communication and moderation know-how
• Proven methodological competence in conflict resolution discussions

• After several S/4 go-lives, structure, role clarity, and decision clarity were missing in Finance and IT; governance mechanisms, prioritization logic, and responsibilities were not defined well enough.

• Unclear interfaces, high coordination effort, and inconsistent ways of working led to organizational instability and limited leadership and steering capability.

• The existing operating model between Finance, Controlling, and IT was not working, which affected transparency, collaboration, and decision paths.

• Designed the transformation and organization architecture for Finance and clarified roles, decision paths, and priorities.

• Diagnosed and structured the Finance and IT organizations (DE/UK/PL), including collaboration, responsibilities, and interfaces.

• Redesigned the Finance–IT operating model with a focus on governance, steering routines, and cross-functional collaboration.

• Enabled leaders and teams, especially Global Process Owners, Key Users, and Finance Leads (systemic organizational development / leadership).

• Steered the transformation portfolio, including clarity on risks, dependencies, and cross-functional decision processes.

• Restored structural steering capability by clearly defining roles, decision paths, and priorities and anchoring them across the organization.

• Strengthened governance and cross-functional collaboration in a systemic way - Finance, Controlling, and IT worked again in consistent, aligned structures; friction losses dropped measurably.

• Harmonized working and communication logic, making coordination faster, more transparent, and less conflict-heavy.

• Enabled the organization in a sustainable way, including the build-up of a strong Key User / Process Owner community and clearly defined steering routines.

• Made the transformation structurally manageable - prioritized initiatives, clear risk and progress logic, and consistent decision formats increased execution speed.

• Analysis of affected business processes taking numerous stakeholders into account
• Interface analysis, architecture and system design
• Communicating and coordinating various subprojects and interface partners
• Creating epics and user stories, maintaining the backlog, workshops and review presentations
• Support during implementation between business departments and development
• Test management including strategy and approach definition
• Test case definition, execution and approval
• Cross-team organization of integration and acceptance tests
• Support of test environments
• Technologies and tools: Java, Angular, Kubectl, REST, AWS SNS/SQS, Kafka, S4/HANA, Bruno

• Led enterprise reporting modernization by migrating legacy SSRS reporting solutions to Power BI, supporting 500+ business users while ensuring full GDPR/DSGVO compliance.
• Designed and optimized Power BI and Microsoft Fabric semantic models using star schema, dimensional modeling, advanced DAX, and performance optimization techniques, reducing query latency by 25%.
• Delivered 20+ executive and operational dashboards featuring KPI scorecards, drill-through, bookmarks, and row-level security, improving reporting efficiency by 20%.
• Enabled self-service analytics through governed Power BI datasets, dataflows, and gateway architecture, increasing business-led reporting adoption by 35%.
• Configured an incremental refresh policy and query folding for a 50+ million row sales dataset, reducing daily report refresh times by 85%.
• Deployed automated ETL/ELT pipelines using Azure Data Factory, Microsoft Fabric, and Snowflake, reducing reporting delivery timelines by 40% through workflow automation.
• Spearheaded Microsoft Fabric analytics modernization initiatives including lakehouse architecture, OneLake integration, and centralized data platform development, reducing data latency from 2 hours to 20 minutes.
• Translated business requirements from 15+ stakeholders into scalable Power BI semantic models and dashboards, improving reporting consistency and reducing ad-hoc reporting requests by 25%.
• Applied Microsoft Copilot and generative AI tools to accelerate SQL development, DAX authoring, technical documentation, and testing activities, reducing development effort by approximately 15 hours per week.

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

• Responsible for introducing agile methods within the Interface & Integration Team (2 Scrum Teams)
• Planning and delivering trainings in agile methods
• Facilitating workshops and Scrum events
• Removing impediments
• Increasing sprint performance

• Acting as a professional sparring partner for management and leaders on HR topics
• Advising employees on HR matters
• Maintaining department capability during transition
• Analyzing weaknesses in the performance appraisal process
• Integrating the SAP appraisal tool
• Negotiating and organizing short-time work
• Analyzing and consolidating employment contracts
• Preparing references and recruiting
• Advising on organizational development

• Building, implementing and selling automated Data Science solutions such as Scorecard Factory and Forecast Factory
• Implementation of automated end-to-end cloud processes
• Development of LLM and NLP models
• Creation of interactive reports
• Support for national and international large corporations as well as medium-sized companies in implementing ML projects

• Interim project management for the “o9 demand management” software introduction
• Communication: building continuous stakeholder communication
• Project governance: planning and meetings for/with key users, including preparation of inputs from the software development team
• Leadership: leading and motivating key users
• Risk management: identifying potential risks and developing mitigation strategies
• Monitoring and control: tracking project performance, regular review of progress reports, status meetings
• Documentation: maintaining comprehensive project documentation, including training materials
• Running user information meetings
• Running training meetings
• Setting up the user community
• Software test control and documentation (Squash)
• Introducing risk management, bug and issue tracking
• Technical acceptance of the software product

• Focus areas: restructuring, operations management, commercial management, purchasing, production
• Industries: automotive, metal processing, shipbuilding, electrical, elevators / escalators

Project for a leading German email and cloud service provider: As Senior Frontend Developer and Technical Web Architect, I developed an international, multi-tenant white-label consent management layer for several brands.

Main tasks:

• Architecture and implementation with Vue 3, TypeScript, and Vite
• Development of automated tests with Vitest and Playwright
• Creation of brand-specific CMP configurations, CSS themes, i18n structures, and vendor settings
• Implementation of the playout and initialization logic as well as backend integration
• technical decision support, project and code documentation

Impact: Replacement of external CMP solutions with a reusable and long-term maintainable in-house base for several international brands and rollouts.

Technologies: Vue 3, TypeScript, Vite, Vitest, Playwright, IAB TCF, Google Additional Consent, i18n, Git, CI/CD.