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Mark O.-Consultant Intune, Dynamics, Ivanti Mobile Iron

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Available
Grünstadt, Germany

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Experience

Jun 2024 - Oct 2024

Consultant Intune, Dynamics, Ivanti Mobile Iron

R+V AG

Position summary
Consultant Intune, Dynamics, Ivanti Mobile Iron at R+V AG
Industries
Information Technology
Business areas
Information Technology
  • Setting up and managing the Intune environment
  • Intune software management
  • Intune software packaging
  • Entra ID administration
  • Entra ID security
  • Preparing the migration from Mobile Iron to Intune
  • Introducing Microsoft Intune
  • Managing and migrating users in Entra ID and Intune
  • Introducing Dynamics 365
  • Data migration and integration
  • Coordinating hybrid setup
  • Setting up Azure connectivity
  • Customizing workflows and dashboards
  • Conducting system tests
  • Analyzing user requirements
Jan 2024 - Mar 2024

Consultant Intune/Azure/Windows/Linux Specialist

Bundesdruckerei

Position summary
Consultant Intune/Azure/Windows/Linux Specialist at Bundesdruckerei
Industries
Information Technology
Government and Administration
Business areas
Information Technology
Operations
Project Management
  • Liaison for the development of software that manages communication between Windows and Linux clients in a special hardware setup
  • Setting up and managing the Intune environment
  • Intune software packaging
  • Process management
  • GPO management
  • Script creation and distribution
  • System hardening
  • Server management
  • Managing golden images for Linux clients
  • Azure administration
  • Creating a software concept for software that controls Windows and Linux
  • Setting up software deployment for all services and making them available to the software
  • Update concept
  • Network optimization
  • Backup management
  • Server administration
  • Network planning
  • Intune/ARM client operations manual
  • Azure dashboard for the developed software
  • Dashboard design
Aug 2023 - Sep 2024

Consultant Active Directory Directory Migration / MDM

SSI Schaefer

Position summary
Consultant Active Directory Directory Migration / MDM at SSI Schaefer
Industries
Transportation
Manufacturing
Business areas
Information Technology
  • Migration from the old to the new environment
  • Providing clients as PAWs (Privileged Access Workstations)
  • Designing a tier concept
  • Implementing the tier concept
  • Configuring the tier concept
  • Security definitions
  • Exchange Tier 0 design
  • Exchange administration
  • Exchange migration
  • Exchange Tier 0 hybrid design
  • Information Rights Management design and implementation
  • Designing encryption solutions for email transfers
  • Creating and implementing an access permissions concept
  • Adjusting the GPO concept
  • Implementing GPOs
  • Intune administration
  • Azure AD administration
  • Azure AD security compliance
  • Azure firewall management
  • VPN setup
  • Security updates
  • Network security
  • Network documentation
  • User management
  • Hardware implementation
  • Network troubleshooting
  • Audit design
  • Domain cleanup
  • Domain trust concept and integration into the Tier 0 environment
  • WinRM tool configuration
  • Server migration
  • Server updates from 2012 and 2012R2
  • Migration from Ivanti to Intune
  • Intune system hardening
  • Mobile device management
  • Device management and security processes
  • Device authentication processes
  • User management
  • Identity and access management design
  • Creating audits and security automation with PowerShell
  • Introducing Dynamics 365
  • Data migration and integration
  • Coordinating hybrid setup
  • Setting up Azure connectivity
  • Customizing workflows and dashboards
  • Conducting system tests
  • Analyzing user requirements
Mar 2023 - Jul 2023

Consultant Active Directory Directory Migration / MDM

ITDZ Berlin

Position summary
Consultant Active Directory Directory Migration / MDM at ITDZ Berlin
Industries
Information Technology
Government and Administration
Business areas
Information Technology
Operations
  • Setting up a new AD environment based on tier requirements
  • Hardening clients, systems, and access
  • OU hardening
  • CIS GPO management
  • Migration from the old to the new environment
  • Providing clients as PAWs (Privileged Access Workstations)
  • Designing a Tier 0 Exchange and AD environment
  • Checking hybrid compatibility
  • Encryption concepts for email transmission: SMTPS, S/MIME/TLS/OME
  • Encryption analysis and best practices
  • IRM (Information Rights Management for Exchange) configuration
  • Designing a tier concept
  • Implementing the tier concept
  • Configuring the tier concept
  • Security definitions
  • Creating and implementing an access permissions concept
  • Adjusting the GPO concept
  • Network documentation
  • User management
  • Hardware implementation
  • Network troubleshooting
  • Firewall management
  • VPN setup
  • Security updates
  • Network security
  • Audit design
  • Domain cleanup
  • Domain trust concept and integration into the Tier 0 environment
  • Designing an IAM concept
  • Implementing an IAM structure based on AD tier levels
Jan 2023 - Jun 2023

Service Delivery Manager, Software Manager, Administrator, Citrix, Client Management, MDM

Bistum Trier

Position summary
Service Delivery Manager, Software Manager, Administrator, Citrix, Client Management, MDM at Bistum Trier
Industries
Government and Administration
Business areas
Information Technology
Operations
Project Management
  • Setting up and managing the Intune environment
  • Client migration
  • Intune and SCCM software packaging
  • Process management
  • Enterprise Vault resource analysis
  • Capacity planning
  • Exchange time management
  • Installation risk analysis
  • Preparing the backup strategy
  • Enterprise Vault reinstallation
  • Configuring Exchange DAG
  • Windows Server maintenance
  • Configuring Office 365
  • Configuring Exchange Online
  • Configuring Information Rights Management
  • Designing a Tier 0 system structure for Exchange Online
  • GPO management
  • Script creation and distribution
  • Firewall management
  • VPN setup
  • Security updates
  • Network security
  • System hardening
  • SCCM hybrid configuration and management
  • Server management
  • Managing golden images (Citrix) with SCCM
  • Azure AD administration
  • Azure tenant hardening
  • Virtualization via Azure
  • Introducing Dynamics 365 and Office 365
  • Customizing workflows and dashboards
  • Data migration and system integration
  • Monitoring project schedules and budgets
  • Optimizing resource use
  • Developing training materials
  • Conducting user training
  • Creating user manuals
  • Coordinating troubleshooting and system tests
  • Developing process improvement suggestions
  • Orchestrating migration strategy and hybrid operations
  • Exchange administration
  • Implementing the Exchange Tier 0 concept
Jul 2022 - Jan 2023

Subproject Lead, Service Delivery Manager, Software Manager, Administrator, MDM

RNV

Position summary
Subproject Lead, Service Delivery Manager, Software Manager, Administrator, MDM at RNV
Industries
Government and Administration
Business areas
Information Technology
Procurement
Project Management
  • Assessment of the current infrastructure
  • Intune administration
  • SCCM administration
  • SharePoint on-premises farm administration
  • SharePoint Online administration
  • Azure/O365 hybrid administration
  • Microsoft Teams administration
  • Software implementations
  • Process development
  • Taking over day-to-day operations
  • Enterprise Vault reinstallation
  • Exchange DAG configuration
  • Windows Server maintenance
  • Exchange data transfer
  • MS SQL integration
  • Enterprise Vault customization
  • Switching DAG operations
  • Exchange user management
  • Mailbox archiving
  • Storage management
  • Vault permissions management
  • Ensuring Exchange compliance
  • Exchange hybrid system update
  • Email encryption implementation (S/MIME, TLS)
  • Exchange Tier 0 security concept and implementation
  • Intune implementation and configuration
  • Security & Compliance implementation and configuration
  • Limited Access (Conditional Access) implementation and configuration
  • License budget planning
  • Purchasing, planning, and coordinating external resources
  • Process management
  • IT risk management
  • Implementation of Dynamics 365 and Office 365
  • Workflow and dashboard customization
  • Data migration and system integration
  • Monitoring project schedules and budgets
  • Optimizing resource use
  • Developing training materials
  • Conducting user training
  • Creating user guides
  • Coordinating troubleshooting and system tests
  • Developing process improvement proposals
  • Orchestrating the migration strategy and hybrid operations
  • Windows Defender configuration and planning
  • Azure Cost Management
  • Azure license management
  • Tactical license purchasing
  • Software management
  • Software migrations
  • Support
  • General implementation of Azure Cloud Services (Virtual Desktop, virtual machines, apps, databases, etc.)
  • Configuring apps to be installed
  • Configuring configuration profiles
  • Configuring deployment profiles
  • Defining an access structure for clients and users
  • Integrating Azure Information Protection Management
  • Developing and implementing restrictions for individual applications by device platform
  • Securing web access
  • Training internal IT staff on email awareness, encryption, and data transfer
Oct 2021 - Aug 2022

IT Manager, Project Manager, Administrator, Azure Migration Manager, MDM

Conen Group

Position summary
IT Manager, Project Manager, Administrator, Azure Migration Manager, MDM at Conen Group
Industries
Information Technology
Real Estate
Business areas
Information Technology
Project Management
  • Assessment of the current infrastructure
  • Implementation of Dynamics 365 and Office 365
  • Workflow and dashboard customization
  • Data migration and system integration
  • Monitoring project schedules and budgets
  • Optimizing resource use
  • Developing training materials
  • Conducting user training
  • Creating user guides
  • Coordinating troubleshooting and system tests
  • Developing process improvement proposals
  • Orchestrating the migration strategy and hybrid operations
  • Exchange Online hybrid configuration
  • Exchange security reviews
  • Enterprise Vault management
  • Enterprise Vault reinstallation
  • Exchange DAG configuration
  • Windows Server maintenance
  • Migration from Skype for Business to Microsoft Teams
  • Exchange data transfer
  • MS SQL integration
  • Enterprise Vault customization
  • Switching DAG operations
  • Exchange user management
  • Mailbox archiving
  • Storage management
  • Vault permissions management
  • Ensuring Exchange compliance
  • Encryption review, design, and implementation
  • Designing and implementing the new Exchange environment
  • Taking over day-to-day operations
  • Intune implementation and configuration
  • Security & Compliance implementation and configuration
  • Limited Access (Conditional Access) implementation and configuration
  • Hardware and software budget planning and purchasing
  • Purchasing, planning, and coordinating external resources
  • Network monitoring
  • Network monitoring
  • Network installation
  • Network configuration
  • Firewall management
  • VPN setup
  • Security updates
  • Network security
  • Network documentation
  • User management
  • Hardware implementation
  • Network troubleshooting
  • Azure Cost Management
  • Azure license management
  • Tactical license purchasing
  • Training users on O365 applications and awareness
  • Training internal IT staff to work with Exchange Online, hybrid environments, and encryption
  • General implementation of Azure Cloud Services (Virtual Desktop, virtual machines, apps, databases, etc.)
  • Configuring apps to be installed
  • Configuring configuration profiles
  • Configuring deployment profiles
  • Defining an access structure for clients and users
  • Integrating Azure Information Protection Management
  • Developing and implementing restrictions for individual applications by device platform
  • Securing web access
Sep 2021 - Oct 2021

Implementation Manager, SCCM Project Manager, MDM

Aida

Position summary
Implementation Manager, SCCM Project Manager, MDM at Aida
Industries
Information Technology
Business areas
Information Technology
Procurement
Project Management
  • SCCM implementation
  • Planning Azure implementation
  • Intune configuration
  • MFA configuration
  • Azure Defender configuration
  • Azure Information Protection configuration
  • Implementing a hybrid setup between SCCM and Intune
  • Creating task sequences
  • Firewall management
  • VPN setup
  • Security updates
  • Network security
  • Network documentation
  • User management
  • Hardware implementation
  • Network troubleshooting
  • Intune software packaging
  • Hybrid management
  • Hardware and software budget planning and purchasing
  • Purchasing, planning, and coordinating external resources
  • Azure Cost Management
  • Azure license management
  • Tactical license purchasing
  • Software distribution plan
  • Process management
  • Project management
  • Project coordination
Mar 2021 - Sep 2021

Implementation Manager, Administration, MDM

Sport Five

Position summary
Implementation Manager, Administration, MDM at Sport Five
Industries
Media and Entertainment
Sport
Business areas
Information Technology
Project Management
  • Active Directory and Azure Active Directory administration
  • Microsoft Exchange On-Premise administration
  • Microsoft Exchange O365 (Azure) administration
  • Azure Information Protection configuration
  • Azure Rights Management configuration
  • Microsoft Intune configuration
  • Sensitivity label configuration
  • Microsoft Teams configuration and administration
  • SIP integration configuration
  • Phone number assignment and activation configuration
  • General implementation of Azure applications
  • Enterprise Vault reinstallation
  • Exchange DAG configuration
  • Windows Server maintenance
  • Exchange data transfer
  • MS SQL integration
  • Enterprise Vault customization
  • Switching DAG operations
  • Exchange user management
  • Mailbox archiving
  • Storage management
  • Vault permissions management
  • Ensuring Exchange compliance
  • Creating a security concept for data processing and access (based on AIP)
  • General implementation of Azure Cloud Services (Virtual Desktop, virtual machines, apps, databases, etc.)
  • Policies and Configuration
  • GPO administration for internal/external employees
  • Stakeholder management
  • Network monitoring
  • Network monitoring
  • Network installation
  • Network configuration
  • Firewall management
  • VPN setup
  • Security updates
  • Network security
  • Designing OneDrive integration
  • Structural setup and management of VMware vSphere
  • Error and root cause analysis with corresponding documentation
  • Setting up Exchange Online and Exchange mailbox management
  • Assessing needs to define group policies
  • Setting up and maintaining the DNS environment
  • VMware Workspace ONE / Android, IOS interface for assets
  • Identity management
  • Implementation of Dynamics 365 and Office 365
  • Workflow and dashboard customization
  • Data migration and system integration
  • Monitoring project schedules and budgets
  • Optimizing resource use
  • Developing training materials
  • Conducting user training
  • Creating user guides
  • Coordinating troubleshooting and system tests
  • Developing process improvement proposals
  • Orchestrating the migration strategy and hybrid operations
  • Intune deployment
  • Hardware and software budget planning and purchasing
  • Purchasing, planning, and coordinating external resources
  • Azure Cost Management
  • Azure license management
  • Tactical license purchasing
  • Intune administration and management
  • Microsoft Virtual Desktop deployment
  • Deployment and administration of security and device policies
  • Deployment of configuration policies
  • Defining Conditional Access
Jan 2021 - Sep 2021

Active Directory & Exchange Architect

Airbus/Bundeswehr/Nato

Position summary
Active Directory & Exchange Architect at Airbus/Bundeswehr/Nato
Industries
Aerospace and Defense
Business areas
Information Technology
  • Analysis of the Exchange environment and communication channels
  • Defining requirements for encrypted communication with Exchange and Outlook
  • Designing and implementing multi-layer encryption
  • Modifying encryption method scripts and code
  • Triple encryption for message communications
  • Coordinating and implementing add-ons for encryption and decryption
  • Security assessment in accordance with Bundeswehr and Nato requirements
  • Successful design and implementation of the concept
  • Training internal IT staff on issues and solutions related to the newly implemented encryption methods
  • Creating training videos to help users work with the new tools
Jan 2021 - Mar 2021

Administration, Intune Rollout Manager, MDM

Rewe Group

Position summary
Administration, Intune Rollout Manager, MDM at Rewe Group
Industries
Retail
Business areas
Information Technology
Procurement
  • Administration of Active Directory and Azure Active Directory
  • Administration of Microsoft Exchange On-Premise
  • Administration of the Microsoft Exchange o365 environment
  • Introduction of a hybrid system between o365, Exchange on Prem and Active Directory on Prem
  • General implementation of Azure Cloud Services and products in the configured structure
  • General configuration and implementation of Azure applications
  • Budgeting and purchasing hardware and software
  • Purchasing, planning and coordinating external resources
  • Azure Cost Management
  • Azure license management
  • Firewall management
  • VPN setup
  • Security updates
  • Network security
  • Network documentation
  • User management
  • Hardware implementation
  • Network troubleshooting
  • Tactical license purchasing
  • Policies and Configuration
  • Contact person for problems on site / remote
  • Consulting on server design & firewall management
  • Consulting and administration of Skype for Business / Teams
  • GPO administration for internal/external employees
  • Stakeholder management
  • Design of OneDrive integration
  • Structural setup / management of VMware vSphere
  • Error and root cause analysis with corresponding documentation
  • Setup of Exchange Online and Exchange mailbox management
  • Needs assessment to define group policies
  • Setup / management of the DNS environment
  • VMware Workspace ONE / Android, IOS interface for assets
  • Identity management
  • Intune provisioning
  • Implementation, configuration, administration and management of Intune
  • Microsoft Virtual Desktop provisioning
  • Provisioning and administration of security and device policies
  • Provisioning of configuration policies
  • Definition of conditional access
May 2020 - Dec 2020

Project Manager, MDM Consultant

IAB Communications GmbH

Position summary
Project Manager, MDM Consultant at IAB Communications GmbH
Industries
Information Technology
Business areas
Information Technology
Procurement
Project Management
  • Administration of Active Directory and Azure Active Directory
  • Administration of Microsoft Exchange On-Premise
  • Administration of the Microsoft Exchange o365 environment
  • Implementation of Microsoft Azure
  • General implementation of Azure Cloud Services (Virtual Desktop, virtual machines, apps, databases, etc.)
  • Configuring and implementing Intune
  • MFA configuration
  • Configuration of hybrid Azure (AD/Exchange/Intune/SCCM)
  • Budget planning and purchasing hardware and software
  • Purchasing, planning and coordinating external resources
  • Enterprise Vault reinstallation
  • Exchange DAG configuration
  • Windows Server maintenance
  • Exchange data transfer
  • MS SQL integration
  • Enterprise Vault customization
  • Transition to DAG operation
  • Exchange user management
  • Mailbox archiving
  • Storage management
  • Vault permissions management
  • Ensuring Exchange compliance
  • Network monitoring
  • Network monitoring
  • Network installation
  • Network configuration
  • Network documentation
  • User management
  • Hardware implementation
  • Network troubleshooting
  • Azure Cost Management
  • Azure license management
  • Tactical license purchasing
  • Configuration of restricted access
  • Policies and Configuration
  • Introduction of Dynamics 365 and Office 365
  • Customization of workflows and dashboards
  • Data migration and system integration
  • Monitoring project schedules and budgets
  • Optimizing resource use
  • Developing training materials
  • Conducting user training
  • Creating user guides
  • Coordinating troubleshooting and system tests
  • Developing process improvement proposals
  • Coordinating migration strategy and hybrid operations
  • Contact person for problems on site / remote
  • Consulting on server design & firewall management
  • DNS analysis
  • Windows Server troubleshooting
  • Designing backup strategies
  • SharePoint consulting
  • Consulting and administration of Skype for Business / Teams
  • GPO administration for internal and external employees
  • Stakeholder management
  • Design of OneDrive integration
  • Structural setup / management of VMware vSphere
  • Error and root cause analysis with corresponding documentation
  • Setup of Exchange Online and Exchange mailbox management
  • Needs assessment to define group policies
  • Setup / management of the DNS environment
  • VMware Workspace ONE / Android, IOS interface for assets
  • Identity management
  • Authorization concepts
  • Data protection and access security
Apr 2019 - May 2020

Project Manager, MDM Consultant

Eisenbahn Bundesamt

Position summary
Project Manager, MDM Consultant at Eisenbahn Bundesamt
Industries
Government and Administration
Business areas
Information Technology
Project Management
  • Introduction of Office 365
  • Consulting on management processes
  • Consulting on server design and setup
  • Consulting on security concept policies and configuration
  • Update planning / intervals
  • Software implementations
  • Implementation of Microsoft Azure and services
  • Configuration of hybrid Intune
  • Implementation and configuration of MFA
  • Implementation of O365 services
  • Windows Server troubleshooting
  • Enterprise Vault installation
  • Exchange DAG configuration
  • Windows Server maintenance
  • Exchange data transfer
  • MS SQL integration
  • Enterprise Vault customization
  • Transition to DAG operation
  • Exchange user management
  • Mailbox archiving
  • Storage management
  • Vault permissions management
  • Ensuring Exchange compliance
  • Designing backup strategies
  • Management and administration of the Microsoft Exchange environment
  • Management and administration of Active Directory
  • Administrative tasks in SharePoint
  • Skype for Business integration / management
  • IP telephony planning
  • Introduction of Microsoft Teams and point of contact for all user questions on site and remote
  • Setting up OneDrive integration
  • Server environment planning
  • Regular meetings
  • Documentation of all work performed
Mar 2019 - Apr 2019
Essen, Germany

Incident Manager

Innogy

Position summary
Incident Manager at Innogy
Industries
Energy
Business areas
Information Technology
Quality Assurance
  • Consulting on problem management processes
  • Consulting on the quality assurance process
  • Skype for Business integration
  • Conducting problem reviews and tracking related actions and their implementation
  • Identifying and documenting ongoing process disruptions / improvement opportunities
  • Further development of Salesforce processes
  • Developing Salesforce views
  • Integrating email functionality into Salesforce
Dec 2018 - Mar 2019
Lisbon, Portugal

Incident Manager

iZettle

Position summary
Incident Manager at iZettle
Industries
Banking and Finance
Information Technology
Business areas
Information Technology
Operations
  • Incident classification
  • Management and administration of Microsoft Exchange environments On-Premise and o365
  • Troubleshooting network structure issues
  • Production monitoring
  • Identifying and resolving errors
  • Documenting troubleshooting
  • Developing incident processes
  • Resolving follow-on errors during product changes
  • Finding solutions for unknown cases and problems
  • Internal training on systems
  • Creating automated troubleshooting scripts
Jun 2018 - Dec 2018

Rollout Manager

Robert Half

Position summary
Rollout Manager at Robert Half
Industries
Information Technology
Business areas
Information Technology
Project Management
  • Client installation
  • Role definition and creation
  • Rule definition
  • Security definitions
  • Security process development
  • Permission planning
  • Management of User and Group Policies, as well as distribution of permissions in Active Directory
  • Management and administration of the Microsoft Exchange environment
  • User training
  • Support for user questions
  • VMware Workspace ONE / Android, IOS interface for assets
  • Installation of Windows 10 clients
  • Planning and scheduling
  • Rollout execution
  • Budget and staff planning
  • Rollout planning across multiple locations
  • Setting up workstations
  • Office support and user training
  • Commissioning of IP telephony
  • Replacement of landline telephony
Apr 2018 - Jun 2018
Wiesbaden, Germany

Identity & Access Management, Project Coordination

Goetzfried / Bundesagentur für Arbeit

Position summary
Identity & Access Management, Project Coordination at Goetzfried / Bundesagentur für Arbeit
Industries
Government and Administration
Business areas
Information Technology
Project Management
  • Creating, changing and deactivating users
  • Creating and managing Security Groups and Distribution Groups
  • Creating and managing permission groups and master groups
  • Linking permission groups to master groups
  • Controlling inheritance and the orderability of groups and permissions
  • Assigning permissions
  • Nesting permission objects
  • Creating groups for drive and folder permissions
  • User management
  • Management and administration of the Microsoft Exchange environment
  • Creating processes and documentation, as well as scripts with database queries
  • Automation scripts for creating users
  • Defining security procedures for user management
  • Creating rules and assigning rule owners, as well as checking for rule violations
  • SQL reporting
  • Project resource planning
Jun 2017 - Sep 2017
Essen, Germany

User Management Team Lead

b.power / Thyssenkrupp

Position summary
User Management Team Lead at b.power / Thyssenkrupp
Industries
Information Technology
Business areas
Customer Service
Information Technology
Procurement
  • Creating, changing and deactivating users
  • Creating and managing Security Groups and Distribution Groups
  • Creating and managing permission groups
  • Linking permission groups to master groups, as well as creating master groups
  • Management and administration of the Microsoft Exchange environment
  • Creating groups for drive and folder permissions
  • Skype for Business
  • Managing users in Dynamics
  • Adjusting system configuration in Dynamics
  • Optimizing Dynamics workflows
  • Ensuring data maintenance in Dynamics
  • Coordinating troubleshooting in the Dynamics system
  • Creating reports and dashboards in Dynamics
  • Managing Dynamics interfaces with other systems
  • Installing Dynamics system updates and patches
  • Monitoring performance in the Dynamics environment
  • Providing user support and training for Dynamics
  • 1st- & 2nd-level support
  • User management
  • Budget planning and purchasing hardware and software
  • Purchasing, planning and coordinating external resources
  • Cost management
  • License management
  • Tactical license purchasing
  • Creating processes, documentation, OneNote wikis and SharePoint pages
  • Defining procedures, workarounds and workflows
  • Creating scripts with database queries
  • Automation scripts for creating users
  • Defining security procedures for user management
Jul 2016 - Jun 2017
Bonn, Germany

Incident Manager

Altran / Telekom

Position summary
Incident Manager at Altran / Telekom
Industries
Telecommunication
Business areas
Information Technology
Operations
  • NGSSM routine operations
  • Troubleshooting in the landline network structure
  • Landline production monitoring
  • Identifying and resolving errors in production schedules
  • Resolving follow-up errors when changing products
  • Cleaning and repairing the inventory
  • Finding solutions for unknown cases and problems
  • Internal training on systems
  • Documenting error resolutions
  • Creating automated troubleshooting scripts
Jan 2016 - Jul 2016

Rollout Technician / IT Support Specialist

Robert Half

Position summary
Rollout Technician / IT Support Specialist at Robert Half
Industries
Information Technology
Business areas
Customer Service
Information Technology
  • Installing Microsoft Surface Pro 3 with Windows 8.1
  • Setting up workstations
  • Office support
  • Managing User and Group Policies, as well as distributing permissions in Active Directory
  • Managing and administering the Microsoft Exchange environment
  • User training
  • Support for user questions
Aug 2015 - Oct 2015
Frankfurt, Germany

Call Center Agent / IT Support

Gevecom

Position summary
Call Center Agent / IT Support at Gevecom
Industries
Information Technology
Business areas
Customer Service
Information Technology
  • Customer acquisition and telephone sales
  • Resolving users’ IT issues
  • Resolving software issues (Pepperdial)
  • Managing user accounts on Linux
  • Managing telephone software
  • Troubleshooting scripts
  • Replacing and upgrading phones and PCs
  • Configuring new user profiles
  • Managing databases with MySQL
May 2015 - Jul 2015
Stuttgart, Germany

1st- & 2nd-Level Support

Emagine / Gft

Position summary
1st- & 2nd-Level Support at Emagine / Gft
Industries
Information Technology
Business areas
Customer Service
Information Technology
  • Testing software
  • Configuring and installing clients
  • Managing SCCM updates
  • Office support and telephone user support
  • License monitoring
  • User training
  • Account management
  • Managing users and groups with Active Directory
  • Purchasing hardware and software
  • Recording and processing tickets
  • Scheduling meetings
  • Creating and managing Excel data sheets
  • Managing and administering the Microsoft Exchange environment
  • Enterprise Vault configurations
  • Mobile device support
  • Configuring IOS and Android devices
  • Managing users in Dynamics
  • Maintaining data within Dynamics
  • Coordinating troubleshooting in the Dynamics system
  • Creating reports and dashboards in Dynamics
  • Deploying Dynamics system updates and patches
  • Monitoring performance in the Dynamics environment
Dec 2014 - May 2015

Technical Support

Robert Half / Celes Systems

Position summary
Technical Support at Robert Half / Celes Systems
Industries
Information Technology
Business areas
Customer Service
Information Technology
  • Creating and managing user groups via Active Directory
  • Managing and administering the Microsoft Exchange environment
  • SCCM software packaging
  • Installing thin clients, notebooks, and PCs
  • Creating Excel data sheets
  • Telephone support (UHD)
  • Software testing
  • Troubleshooting scripts
  • Scheduling meetings
  • Running cables at workstations
Oct 2014 - Dec 2014
Osnabrück, Germany

1st-Level Support Agent (UHD)

Sievers SNC Mitte

Position summary
1st-Level Support Agent (UHD) at Sievers SNC Mitte
Industries
Information Technology
Business areas
Information Technology
  • Creating tickets using ITIL
  • Processing tickets
  • Categorizing tickets
  • Managing users and groups with Active Directory
May 2013 - Aug 2025
Remote

System Engineer

Position summary
System Engineer
Industries
Information Technology
Business areas
Information Technology
Project Management
Quality Assurance
  • Consulting for Problem Management and Quality Assurance Processes

  • Visual Basic, Xml, C#, C++, SQL, Citrix, VMWare, VirtualBox, AWS Cloud

  • Windows Server 2007, 2012, 2012 R2, 2016, 2019, 2022

  • Microsoft Azure & Exchange

  • Windows XP, Vista, 7, 8, 8.1, 10

  • Linux, Max OSX, Android, IOS, Skype for Business, Microsoft Lync

  • Office 2003, 2007, 2010, 2013, 2016, 365

  • Microsoft SharePoint 2003, 2010, 2013, 2016, 365

  • Microsoft Access 2003, 2010, 2013, 2016

  • Identifying and documenting ongoing process deviations and optimization potential

  • Analyzing and developing Salesforce processes

  • Conducting problem reviews and following up on relevant actions and their implementation

  • Classifying incidents and adapting incident processes

  • Identifying, correcting, and documenting errors

  • Internal system training

  • Finding solutions to unknown errors and problems

  • Creating automated scripts

  • Creating and administering security groups, distribution groups, master groups, and other authorization groups

  • Defining and creating roles and rules

  • Administering user and group policies

  • Deploying and introducing authentication groups in Active Directory

  • Designing and implementing IT rollouts as a project manager (cross-site)

  • Budget and personnel planning

  • Defining security and developing security processes

  • Office support and support for user requests

  • User training and training documentation

  • Administering Microsoft Exchange

  • SQL evaluation

  • Developing processes, documentation, OneNote wikis, and SharePoint structures

Apr 2013 - Dec 2013
Wiesbaden, Germany

Rollout Supporter, System Administrator, 1st- & 2nd-Level Supporter

Schufa Holding AG

Position summary
Rollout Supporter, System Administrator, 1st- & 2nd-Level Supporter at Schufa Holding AG
Industries
Banking and Finance
Business areas
Information Technology
Project Management
  • Installing new notebooks, software packaging and software management via SCCM
  • Creating groups, users and clients in Active Directory
  • Office support
  • Managing the Citrix environment
  • Setting up virtualization software
  • Hardware rollout (setting up the new workstation)
  • Installing thin clients via SCCM with Windows Embedded 7
  • 1st-, 2nd- & 3rd-level support for user issues
  • Documentation for user training and training planning
  • Project management assistance
  • Rollout documentation

Industry experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Government and Administration, Transportation, Manufacturing, Real Estate, and Banking and Finance.

Information Technology
Government and Administration
Transportation
Manufacturing
Real Estate
Banking and Finance
Profile match chart

Business area experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Quality Assurance, Operations, Procurement, and Customer Service.

Information Technology
Project Management
Quality Assurance
Operations
Procurement
Customer Service
Profile match chart

Skills

  • System Administrator
  • Consoutling For Problem Management And Quality Assurance Processes
  • Visual Basic, Xml, C#, C++, Sql, Citrix, Vmware, Virtualbox, Aws Cloud
  • Windows Server 2007, 2012, 2012 R2, 2016, 2019, 2022
  • Microsoft Azure & Exchange
  • Windows Xp, Vista, 7, 8, 8.1, 10
  • Linux, Max Osx, Android, Ios, Skype For Business, Microsoft Lync
  • Office 2003, 2007, 2010, 2013, 2016, 365
  • Microsoft Sharepoint 2003, 2010, 2013, 2016, 365
  • Microsoft Access 2003, 2010, 2013, 2016
  • Identifying And Documenting Ongoing Process Deviations And Optimization Potential
  • Analysis And Development Of Salesforce Processes
  • Conducting Problem Reviews And Following Up On Related Actions And Their Implementation
  • Incident Classification And Adjustment Of Incident Processes
  • Identifying, Correcting, And Documenting Errors
  • Internal System Training
  • Finding Solutions For Unknown Errors And Problems
  • Creating Automated Scripts
  • Creating And Administering Security Groups, Distribution Groups, Master Groups, And Other Authorization Groups
  • Defining And Creating Roles And Rules
  • Administering User And Group Policies
  • Rolling Out And Introducing Authentication Groups In Active Directory
  • Designing And Implementing It Rollouts As A Project Manager (Cross-Site)
  • Budget And Personnel Planning
  • Security Definition And Security Process Development
  • Office Support And Support For User Requests
  • User Training And Training Documentation
  • Administration Of Microsoft Exchange
  • Sql Evaluation
  • Developing Processes, Documentation, Onenote Wikis, And Sharepoint Structures

Languages

English
Advanced
German
Intermediate

Statistics

Experience

Total positions 26
Experience in Information Technology 12.5 y
Avg length 11 m
Longest experience 12 y 3 m

Global experience

Countries worked in 2 (Germany, Portugal)
Primary country Germany

Expertise

Recent roles Consultant Intune, Dynamics, Ivanti Mobile Iron, Consultant Intune/Azure/Windows/Linux Specialist, Consultant Active Directory Directory Migration / MDM
Main industries Information Technology, Government and Administration, Transportation
Main business areas Information Technology, Project Management, Quality Assurance
Member since
Last update
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Frequently asked questions

Have questions? Find more information here.

Mark is based in Grünstadt, Germany and can operate in on-site, hybrid, and remote work models.

Mark speaks the following languages: English (Advanced), German (Intermediate).

Mark has at least 12 years of experience. During this time, Mark has worked in at least 22 different roles and for 24 different companies. The average length of individual experience is 1 year and 6 months. Note that Mark may not have shared all experience and actually has more experience.

Based on recent experience, Mark would be well-suited for roles such as: Consultant Intune, Dynamics, Ivanti Mobile Iron, Consultant Intune/Azure/Windows/Linux Specialist, Consultant Active Directory Directory Migration / MDM.

Mark's most recent position is Consultant Intune, Dynamics, Ivanti Mobile Iron at R+V AG.

In recent years, Mark has worked for R+V AG, Bundesdruckerei, SSI Schaefer, ITDZ Berlin, and Bistum Trier.

Mark is most experienced in industries like Information Technology, Government and Administration, and Transportation. Mark also has some experience in Manufacturing, Banking and Finance, and Telecommunication.

Mark is most experienced in business areas like Information Technology, Project Management, and Quality Assurance. Mark also has some experience in Operations, Procurement, and Customer Service.

Mark has recently worked in industries like Information Technology, Government and Administration, and Transportation.

Mark has recently worked in business areas like Information Technology, Project Management, and Quality Assurance.

Mark is immediately available full-time for suitable projects.

Daily rate distribution

0% 25% 50% 75% 100%
30% of experts charge less than €640 per day.
50% of experts charge between €640 and €800 per day.
10% of experts charge between €800 and €960 per day.
10% of experts charge €1280 or more per day.
<€640 €640-​800 €800-​960 €1280+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

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Daily rate avg. 693 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

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600
400
200
Rate comparison chart
Median rate 640 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Calculated based on our freelancers’ daily rates as of 5 Nov 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.