Micro Focus ALM / Quality Center Experts in Germany

• Support for a data, analytics and AI initiative in a regulated enterprise environment by structuring, evaluating and prioritizing several data-driven use cases based on business impact, feasibility, scalability, data maturity and governance requirements.
• Translation of complex business and analytics requirements into clear product, data and implementation logic, as well as preparation of decision-ready documents, target visions and roadmap inputs for stakeholder and management discussions.

• PMO Lead Security Clearance 2 (SÜ2) verified
• Reporting to the GMN sub-program management
• System maintenance 25+
• Functional management and coordination of the Jira setup
• Preparation of decision papers (e.g. project planning, governance model, communication plans, controlling models, roles and responsibilities matrices)
• Development of program-wide knowledge management using Confluence, creation of Jira concept
• Development of an access concept for all project tools
• Analysis of existing processes, identification of improvement potential, and design of solutions to increase efficiency and effectiveness
• Development of a concept for introducing automation approaches into existing tools
• Creation of intranet articles for project marketing
• Responsible for project governance through reporting and resource planning in the sub-program
• Agile development of the project methodology
• Gathering customer requirements (Requirements Engineering)
• Preparation and support of contract negotiations (7-year term, 500+ million budget)

• New development and further development of the existing MS Dynamics CRM

IT systems: Microsoft Dynamics Customer Service, SharePoint, DevOps, SAP IS-U

• CRM implementation / further development
• Taking over from the previous service provider
• Business process analysis
• Agile project organization
• Business analysis / requirements engineering with AI support
• Use of AI in development
• Analysis of master data processes
• CRM customer data management
• Requirements documentation
• Stakeholder management
• Workshop moderation

• Designed and moderated a NIS2 preparation workshop for RAS Reinhardt Maschinenbau GmbH and its IT service provider Catuno GmbH. Together with executive management and IT leadership, the current status was assessed, an initial GAP analysis was conducted and areas for action were prioritized based on ISO 27001.
• Developed an ISO-27001-based regulatory framework (ISMS) for NIS2 compliance, including a structured current/target GAP analysis, targeted improvement of the security maturity level and preparation of the organization for NIS2 audit readiness.

I continuously expand my expertise in AI and automation. I work with ChatGPT, OpenAI, Manus, Gemini, MS CoPilot, APIs, LangChain, Hugging Face, Manus, TensorFlow, and Auto-GPT, as well as Python-based ML frameworks and MLOps tools, to intelligently transform traditional software development, analysis, and testing processes.

• Analyzed, structured, and documented business requirements for digital investment solutions, such as robo-advisors.
• Designed applications for new retirement products, including user flows, UX requirements, and functional specifications.
• Modeled and optimized business processes and coordinated with stakeholders while taking regulatory requirements in the financial sector into account.

VALUE ADDED:

The structured analysis and further development of business requirements and processes is driving the modernization of contract administration in a focused manner. Complex business matters and dependencies are made transparent, optimization potential is identified, and transferred into scalable solution approaches that enable as much straight-through processing as possible. This creates clearer and more efficient processes as well as reliable decision-making and implementation foundations for business departments, architecture, and development.

• Development of business requirements and processes for the further development and modernization of contract administration
• Creation and further development of business concepts, process descriptions, and decision-making documents for implementing new and optimized processes
• Analysis of existing processes and identification of optimization potential to simplify and scale processes
• Structuring of complex business matters in a dynamic project environment to ensure transparency and traceability for all involved
• Identification and clarification of business dependencies and interfaces, especially in interaction with adjacent systems and departments
• Contribution to business target models and development of solution approaches for new, scalable processes that also enable straight-through processing
• Leadership and moderation of business workshops to coordinate and further develop requirements with internal stakeholders from business departments, architecture, and development
• Prioritization of business topics and requirements for targeted implementation
• Support with testing, reviews, and quality assurance, including the creation and coordination of business test cases to verify the implemented solutions
• Use of SharePoint and Kanban to document and manage tasks

• QA Lead for end-to-end quality assurance of the Sparkasse & Sparkasse Business banking apps (iOS/Android); design and implementation of the Test Strategy including functional testing, regression testing, and UAT for eID, Push Notifications, and white-label components
• Creation and maintenance of test concepts and test plans in TestRail; structured Defect Management and error analysis; stakeholder management and risk management for the early identification of critical quality risks
• Accessibility Testing according to WCAG 2.1 (iOS/Android); coordination of AI-supported test automation and optimization of test processes to shorten release cycles
• Release Management: planning, management, and coordination of all test activities; status reporting to management and stakeholders; quality assessment of releases and release recommendations in an Agile/Scrum environment
• Challenge: Highly complex build and release process across several Sparkasse institutions; close coordination with the DevOps team to stabilize the CI/CD pipeline and ensure reproducible test builds before every release.

Tools: Jira, Confluence, TestRail, Android Studio, Xcode, Firebase, Jenkins, GA4

• Success: Successful launch of the eID authentication process - quality assurance ensured for 50+ Sparkasse institutions

• Objective/Motivation: PAYONE urgently needs a 360° view of its customers. So far, PAYONE has had no company-wide master data strategy. It is not possible to identify customers across all relevant systems.

The organization is to be enabled to identify customers across all relevant systems. Establishing the basis for master data management at PAYONE

• Challenge: Due to company acquisitions, the system landscape is very heterogeneous. The company is highly dynamic and burdened with many system harmonization and integration projects, meaning that resource bottlenecks and changes in project priorities repeatedly create an almost impossible task.

Due to BaFin findings, the project has a central task and role. The first focus is the migration of all customers, including their AML/KYC data, from the master data backend systems to Salesforce. This is intended to resolve one of the largest findings and establish the corresponding ODD/EDD processes.

In addition, customer data must be harmonized in Salesforce. Previous migrations resulted in duplicate customer records in some cases. The aim is therefore to maintain only one customer in Salesforce and, using the relevant information from the backend systems, also be able to identify which products the customer uses and in which processing systems the customer obtains PAYONE services.

Project: ONE Customer

Budget: €1.5 million

Team: 10/30 employees (full-time/part-time); 4 vendors/providers

Integration: 8 (subsystems/interfaces)

Applications: Salesforce; SAP S4/HANA; in-house developments

Tools: MS Office; Jira, Confluence, SharePoint

Methods: Hands-on; Agile (SAFe); Prince2

• Designed and implemented enhancements in SAP BW on HANA 7.5 in the context of CRM migration and S/4HANA and BW/4HANA transformation programs
• Migrated SAPI data sources to the ODP framework as part of the S/4HANA migration
• Delivered SAP ECC data to Snowflake using BW data models and Calculation Views for Power BI analytics
• Integrated SAP and non-SAP data sources (including MS Dynamics)
• Improved reporting transparency through consolidated data models
• Optimized data loading processes for FI-CO data sources, significantly improving load times and system performance

Project: Process optimization & IT support in an insurance broker office.

Project activities:

• Analysis of processes and definition of requirements
• Consulting for the implementation of a cloud solution (soho)
• Installation and verification of new infrastructure HW
• Cloud installation & configuration
• Definition and creation of use cases
• Performing user acceptance tests (UAT)
• User training / training
• IT support (cloud, PC, server, printer, network)

Label: Insurance, infrastructure, configuration, training, support

The online service "Special Use of Streets and No-Parking Zone" was in a partially completed state. The following tasks had to be carried out to reach final completion:

• Preparation of an expert report on the status of the online service, and recommendations for action
• Ensuring that all LEIKAS to be used are available (service catalog / service descriptions of the authorities)
• Creating and aligning concepts for complex IT projects (business/IT concepts, architecture, interfaces, roadmaps)
• Requirements management
• Multi-project management with 3 stakeholders (Police, Dataport, development company)
• Determining resource needs
• Coordination to identify technical requirements through the IT architects
• Creating use cases and test cases
• Creating action items
• Managing external IT service providers
• Coordination and management of all activities
• Conflict resolution / business mediation
• User Acceptance Test (UAT) and acceptance by Hamburg Police (Traffic Directorate, Policy Department, Central Road Traffic Authority)

Technical environment: .NET, EfA minimum requirements, Leikas, Administrative Procedure Act (VwVfG), HWG (Hamburg Roads Act), Atlassian Jira, Confluence, MS Office

With project PRIZMA, DB will modernize its infrastructure on the one hand, and develop a fail-safe IT landscape on the other hand, which can be restored quickly and securely in case of a disaster.

• Capture current architectures of existing systems as well as methodical consulting and development of target architectures
• Deepen and maintain the building plan / target IT landscape
• Implement technical architecture concepts & architecture descriptions
• Implement migration concepts for updating and further developing the platform and information systems
• Assess submitted improvement suggestions as part of the project
• Capability management: identify capability gaps, develop target visions, and support transformation planning within the enterprise architecture.
• Create a compatibility matrix of the components in use and compare dependencies of specific versions
• Create an IT concept for extending the platform with the following topics: hardware and software requirements, security, licensing, high availability, load balancing, backup & recovery, update strategy, monitoring integration, etc.
• Coordinate with business architects as well as technical architects from the cross-functional architecture area of the PRISMA program for the topics (backup, Active Directory, monitoring, Citrix, and business applications ...)
• Status meetings and alignment of project planning with the Release Train Engineer / Project Manager
• Advise the Release Train Engineer / Project Manager in identifying project risks
• Advise the System Architect Engineers in steering the implementation of the concept
• Implement the IT concept
• Document the infrastructure

Label: MS Project, LINUX, Windows, ORACLE, Java, REST, SharePoint, Microsoft Exchange, UML, Enterprise Architect, BPMN, AZURE, AWS, V-MODEL, Micro Service, VisualStudio, SAP S/4HANA, SCRUM(SAFE), ESB (TIBCO), Python, Innovator, LeanIX (TOGAF), Ansible, Ansible Tower, Ansible Automation, ROBOT, SpringBoot

Successful delivery of projects on behalf of customers:

• -> 2023 – present: Project management for the consolidation of sites/data centers for a large telecommunications provider (infrastructure project, customer: Telefonica)

• Opening and preparing new sites

• Application migrations

• Decommissioning and handover of old sites

• -> 2021 – 2022: IT multi-project management for a large car leasing company (customer: Athlon)

• Migration of applications to the cloud and to another data center

• Additional projects to expand and optimize the application landscape

• -> 2021: Project management for the development of a platform providing internet access on aircraft operated by various airlines (customer: m3Connect/German Telekom)

• -> 2017-2020: Responsible management of an IP network consolidation (infrastructure project, customer: Cisco/Vodafone) at a large telecommunications provider

• Planning and coordination of migrations and their rollout

• Team leadership and integration of different teams (network operators, hardware and service providers)