Rohit Kumar - Service Operations Expert

Q: Where is Rohit based?

Rohit is based in Horn-Bad Meinberg, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Rohit speak?

Rohit speaks the following languages: English (Native), German (Advanced) .

Q: How many years of experience does Rohit have?

Rohit has at least 6 years of experience. During this time, Rohit has worked in at least 2 different roles and for 3 different companies . The average length of individual experience is 2 years and 1 month . Note that Rohit may not have shared all experience and actually has more experience.

Q: What is Rohit's latest experience?

Rohit's most recent position is Service Operations Expert – Analytics at Capgemini Germany .

Q: What companies has Rohit worked for in recent years?

In recent years, Rohit has worked for Capgemini Germany , Sandoz (Novartis Division) , and ShopperTrak (Johnson Controls) .

Q: Which industries is Rohit most experienced in?

Rohit is most experienced in industries like Retail , Automotive , and Pharmaceutical .

Q: Which business areas is Rohit most experienced in?

Rohit is most experienced in business areas like Information Technology , Business Intelligence , and Operations . Rohit also has some experience in Procurement .

Q: Which industries has Rohit worked in recently?

Rohit has recently worked in industries like Retail , Automotive , and Pharmaceutical .

Q: Which business areas has Rohit worked in recently?

Rohit has recently worked in business areas like Information Technology , Business Intelligence , and Operations .

Recommended expert

Horn-Bad Meinberg, Germany

Experience

May 2025 - Present

11 months

Service Operations Expert – Analytics

Capgemini Germany

Provided operational support for Volkswagen's Qlik Sense platform across 35 servers and 10 locations
Performed platform upgrades and updates
Handled troubleshooting and incident management
Managed SLA governance
Monitored and maintained systems
Collaborated with cross-functional teams and external vendors to ensure service continuity

Oct 2024 - Apr 2025

7 months

Service Operations Expert – Analytics

Sandoz (Novartis Division)

Managed the analytics platform handover after the corporate carve-out
Developed scalable solutions and coordinated with Cognizant
Delivered technology and provided operations support
Designed solutions and architecture
Worked cross-functionally
Managed vendor relationships

Oct 2019 - Jul 2024

4 years 10 months

BI Solution Architect

ShopperTrak (Johnson Controls)

Architected Qlik and Looker solutions for global analytics
Designed a multi-node Qlik infrastructure and enterprise-wide models in Qlik and LookML
Mentored junior developers
Led the development of executive dashboards

Various roles in BI and Service Operations

IRT, Umbrella Infocare, Annalect India

Contributed to platform design, dashboard development, and client delivery
Delivered over 20 dashboards
Improved performance by 30%
Reduced client report time by 40%

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Retail, Automotive, and Pharmaceutical.

Retail

Automotive

Pharmaceutical

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Business Intelligence, Operations, and Procurement.

Information Technology

Business Intelligence

Operations

Procurement

Summary

Service Operations expert and certified BI solution architect with over 14 years of experience, currently working in the Analytics Platform Support Team at Capgemini, deployed at Volkswagen Germany. Skilled in leading global analytics initiatives and managing enterprise-wide BI platforms. Recognized as a Specialist III in the Qlik Sense Global Community, ranked among the top 100 out of over 100,000 members. Certified in Google Looker (LookML) and Qlik Sense, with specialized training from Google USA and Qlik Tech India. Successful solution architect with deep expertise in Qlik and Looker, adept at designing, developing, and optimizing scalable data models, dashboards, and reports. Contributing author to the Qlik Knowledge Base and Google database, with a proven track record of turning complex business requirements into effective BI solutions.

Skills

Bi Tools: Qlik Sense, Google Looker, Power Bi, Tableau, Qlikview, Nprinting, Mail And Deploy
Service Operations: Itil, Incident & Change Management, Sla Reporting, Problem Management, Risk Mitigation
Architecture & Administration: Multi-node Qlik Setup, Qlik Administration, Google Looker, Load Balancing, Qlik Security Design
Data Sources: Google Bigquery, Ms Sql, Mongodb, Sap, Apis, Oracle, Odbc, Oledb
Industries: Retail, Finance, Fmcg, Supply Chain, Healthcare, Automotive
Project Management Tools: Sc3, Jira, Servicenow

Languages

English

Native

German

Advanced

Education

Rajasthan Technical University

B.Tech · Computer Science & Engineering · India

Certifications & licenses

Google Looker (LookML)

Qlik Sense

Qlik Global Community

Statistics

Experience

Total positions 4

Experience in Retail 5 y

Avg length 1 y 6 m

Longest experience 4 y 9 m

Expertise

Recent roles Service Operations Expert – Analytics, BI Solution Architect

Main industries Retail, Automotive, Pharmaceutical

Main business areas Information Technology, Business Intelligence, Operations

Qualifications

Highest degree Bachelor

Certifications earned 2

Profile

Created

November 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Rohit based?

Rohit is based in Horn-Bad Meinberg, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Rohit speak?

Rohit speaks the following languages: English (Native), German (Advanced).

How many years of experience does Rohit have?

Rohit has at least 6 years of experience. During this time, Rohit has worked in at least 2 different roles and for 3 different companies. The average length of individual experience is 2 years and 1 month. Note that Rohit may not have shared all experience and actually has more experience.

What roles would Rohit be best suited for?

Based on recent experience, Rohit would be well-suited for roles such as: Service Operations Expert – Analytics, BI Solution Architect, Various roles in BI and Service Operations.

What is Rohit's latest experience?

Rohit's most recent position is Service Operations Expert – Analytics at Capgemini Germany.

What companies has Rohit worked for in recent years?

In recent years, Rohit has worked for Capgemini Germany, Sandoz (Novartis Division), and ShopperTrak (Johnson Controls).

Which industries is Rohit most experienced in?

Rohit is most experienced in industries like Retail, Automotive, and Pharmaceutical.

Which business areas is Rohit most experienced in?

Rohit is most experienced in business areas like Information Technology, Business Intelligence, and Operations. Rohit also has some experience in Procurement.

Which industries has Rohit worked in recently?

Rohit has recently worked in industries like Retail, Automotive, and Pharmaceutical.

Which business areas has Rohit worked in recently?

Rohit has recently worked in business areas like Information Technology, Business Intelligence, and Operations.

What is Rohit's education?

Rohit holds a Bachelor in Computer Science & Engineering from Rajasthan Technical University.

Does Rohit have any certificates?

Rohit has 2 certificates. These include: Google Looker (LookML) and Qlik Sense.

What is the availability of Rohit?

Rohit is immediately available full-time for suitable projects.

What is the rate of Rohit?

Rohit's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.