Andre Pesarese
IT-Service Operations Manager
Experience
IT-Service Operations Manager
Westnetz
- Ensuring implementation of the group policy for functional control of digital technology
- Assessing the impact of the group policy on Westnetz
- Developing an implementation strategy for the management board's decisions
- Communicating at department head level and identifying potential areas for action
- Initiating a two-phase GreyIT project with evaluation and implementation phases
- Providing conceptual support in establishing a service and product organization
- Defining premises in service design
Interim Head of Provider Development
gkv informatik
- Responsible for the provider development area, including provider management, technical alliance management, and telecommunications & mobility departments
- Overall responsibility for managing and developing strategic providers (ComputaCenter, T-Systems, Avaya, DTBS) and output and shipping service providers
- Organizational and strategic realignment of the division
- Direct reporting line to the CEO
- Active member of the management board
- Supporting the company's strategic realignment
Technical Alliance Manager
gkv informatik
- Tactical interface to the provider ComputaCenter for services like service desk, field services, and procurement catalog for about 38,000 workstations of statutory health insurers
- Escalation point and chair of governance meetings with the provider
- Contract compliance and handling change requests for contracts
- Provider performance monitoring and defining penalties
- Conducting a price benchmark
Head of Technical Services DACH
Lowell Service Center GmbH
- Overall responsible for the IT technical services organization in the DACH region (Workplace Services, Infrastructure Services, IT Service & IT Automation Management)
- Direct reporting line to the DACH CIO and from 2016-05 to 2018-01 to the Group CTO (UK)
- Leading 52 employees in three departments and seven teams with nine managers
- Authorized signatory with responsibility for budget, budget planning and monitoring, as well as identifying and realizing cost savings
- Developing the regional IT strategy in alignment with the group IT strategy
- Partner and vendor management
- Implementing processes and procedures including KPIs to ensure smooth IT operations
- Executing the large project Outsourcing IT Infrastructure Services (RFP, longlist/shortlist, beauty contest, technical and commercial evaluation, contract negotiations, building the project team, migration, budget €22M)
- Establishing agile project management methods and building DevOps capacities
- Expanding service design and delivery functions and introducing IT vendor management
- Integrating the DACH Technical Services organization into the group structure and IT integration for M&A
Head of System Operations
GFKL Service Center GmbH
- Leading the department for IT infrastructure, IT network, workplace services, and IT service management including the service desk
- Implementing IT centralization
- Project sponsor for cross-company IT projects
Head of Network and System Operations
GFKL Financial Services AG
- Leading the IT production team
- Subproject and project management in group-wide projects
- Leading and organizing the Architecture Review Board
- Shaping and implementing the GFKL IT strategy
- IT service, process, and organizational design and implementation
Senior System Engineer
GFKL Financial Services AG
- Subproject and project management in infrastructure projects
- Operating and further developing the storage, network, and server infrastructure
- Establishing and operating software distribution and desktop management systems
- Building the storage and backup infrastructure
Industry Experience
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Experienced in Banking and Finance, Utilities, Information Technology, Healthcare, and Telecommunication.
Business Area Experience
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Experienced in Information Technology, Project Management, Operations, Procurement, and Strategy.
Summary
As a consultant and interim manager, I support companies in all aspects of running IT infrastructures. Process consulting and design, provider management and provider development, as well as leading IT operations organizations are now the focus of my freelance work.
In the 20 years before that at a financial services provider, I had the chance to develop the company's IT and play a part in many changes. This company started as a startup with a traditional founder loan and grew through strong organic and inorganic growth with venture capital investors. It eventually developed into a pan-European group with private equity financing. During a turnaround of 3-5 years, ongoing organizational development and changes in management and ownership structures, I experienced the classic life cycle of a company with all its positive and negative effects. This included shaping my areas of responsibility.
In doing so, I gained experience in classic line organizations in various roles and also learned the pros and cons of matrix organizations, different project organizations, and methods.
Through the internationalization of the group, I expanded my skills with international experience. With direct reporting lines to the Group CTO and Group CIO and close collaboration with colleagues from the UK and Scandinavia, I was able to analyze different ways of working to identify and fix communication and organizational gaps.
Recruiting employees (m/f/d), leaders and project teams, as well as developing existing colleagues, was a key focus of my work.
Languages
Certifications & licenses
IT Architecture and Technology Professional
TÜV
ITIL 4 Foundation
PMP Project Management Professional
PMI
Statistics
Experience
Expertise
Qualifications
Profile
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