Christian K.-Service Catalog Manager
Check rate
Experience
Service Catalog Manager
Deloitte Team
- Worked in the IT infrastructure of the Deloitte team.
- Planned assignment as Service Catalog Manager at an insurance company in Hannover.
Consultant
- Various smaller projects as a consultant, accounting activities.
- Attended congresses for further training (most recently the IAPP Data Protection Congress in Munich and the SAS Platform Networking Meeting in Heidelberg).
- Professional training in data protection, SAS programming, AI, etc.
- Regular participation in IAPP conferences and SAS working groups.
Technical Service Owner
sidion GmbH
- Worked as Technical Service Owner at MBB on behalf of sidion GmbH.
- Coordination with Sales, assessments, coordination between sidion and MBB, follow-up on Change Requests.
- Preparation of performance records and quotations, approvals, capacity planning.
- Support and advice for sidion's internal testers in preparing test case descriptions in close coordination with the MBB Bank's business department.
- Support with test case evaluation.
- Tools: HP Quality Center, IBM Change, ALM (Application Management Software).
- Database: Oracle with PL/SQL.
- Programming languages: C, C++.
Freelancer (Change and Release Management)
Barmenia Insurance
- Change and Release Management as a freelance employee at Barmenia Insurance.
- Consulting and support for developers in preparing test cases in close coordination with the domain managers.
- Tools: Jira, Confluence, Adonis, Control-M, Jenkins.
- Programming languages: Java, ABAP.
- Oracle databases.
- Additional software: Camunda, Rancher.
Job-related Further Training
- Full-day job-related training courses.
- Business English (individual lessons).
- Further training in the area of GDPR, preparing for certification as a European Data Protection Expert according to IAPP.
Senior IT Consultant / Freelance Work
- Started working as a freelance Senior IT Consultant.
Senior IT Consultant / Process Lead / Change Manager & Configuration Manager
Fujitsu
Consultant on GDPR-related topics (01/2020 – 07/2021).
Recording of data protection assessments, risk classifications, evaluations, and support for Service Management in all GDPR-related topics.
Support and advice for Service Management regarding the professional design of customer contracts.
Interface between Service Management and Legal.
Tools: OneTrust, Salesforce, Fujitsu Contract, OneTrust was used to record assessments.
Process Lead (01/2016 – 12/2020).
Design of the Capacity Management process, carrying out GAP analyses, organizing and leading meetings with the respective Operations Managers.
Existing customer management, KPI reporting in coordination with Operations.
Process Owner according to ITIL.
Tools: Visio, MS Project, JIRA, Confluence, ServiceNow, Adonis, Sharepoint.
Change Manager and Configuration Manager according to ITIL (04/2015 – 07/2021).
Support for customers such as Alpiq, Stada, Deutsche Pfandbriefbank.
Administration of Change Tickets, risk assessments, leading CABs (Change Advisory Boards).
Support in creating Service Request workflows.
Taking Changes into Operations and ensuring documentation.
Tools: AGIL Remedy, OSM-Q, TfS (Triole for Service) for recording and processing Changes.
System Support Specialist, 2nd Level Support
Deutsche Bank
- Incident and Problem Management including Root Cause Analysis, documentation, leading Problem Boards, proactive Problem Management.
- Internal restructuring in the ZV/KK (current account) area, outsourcing of IT to India.
- Task Force: Escalation of high-priority Incidents to the bank's management and to GIM (Global Incident Management).
- Clarification and documentation of interface responsibilities together with the Business Owners.
- Business Analyst and Test Manager in the SEPA project for converting the payment system to SEPA.
- Business analysis, creation of detailed concepts and programming specifications.
- Tools: dbSymphony, ServiceNow, dbRIB for evaluations.
- Environment: IBM Mainframe, Assembler, Cobol, DB2, CICS, Frontend.
System Support Specialist, 2nd Level Support
Deutsche Bank
- Analysis and mediation for Incidents in 1st and 2nd Level.
- Incident and Problem Management according to ITIL; documentation, leading Problem Boards (moderation), monitoring of SAP process chains.
- Project: Replacement of the mainframe-based IT infrastructure with SAP standard solutions.
- Support for the Indian vendor as Test Manager.
- Tools: dbSymphony, SAP-BI-Tools for monitoring.
- Environment: IBM Mainframe, Cobol, IMS/SAP, SAP BW.
System Support Specialist, 2nd and 3rd Level Support
Deutsche Bank
- Incident Management according to ITIL; documentation, leading Problem Boards, monitoring of SAP process chains.
- Project: Current account with 13 sub-applications and approx. 40 subject areas.
- Support for the Indian vendor as Test Manager.
- Tools: dbSymphony (modified version of ServiceNow).
- Environment: IBM Mainframe, Cobol, IMS.
IT and accounting work
Doctor's practice
- IT and accounting work in the business of my wife (doctor's practice).
IT Consultant
Deutsche Bank
- Project management, tester, reviewer, developer, support with deployments.
- SCHUFA reporting project: Introduction of an automated process for SCHUFA reports.
- CpD Online project.
- Preparation of IT concepts (Data Software Requirement Specifications (DSRS), High-Level Designs (HLDs), Low-Level Designs (LLDs)), reviewer, tester.
- Tools: MS Project, SAS, various mainframe-based tools.
- Environment: IBM Mainframe, Cobol, DB2, CICS.
IT Consultant
Deutsche Bank
- Process designer, reviewer, developer, tester (module tests, manual tests, QM tests, integration tests, load and performance tests, smoke tests, etc.), deployment.
- Test management in close coordination with the business department and the Application Owner.
- Tools: MS Project, SAS, various mainframe-based tools.
- Environment: IBM Mainframe, Cobol, DB2, CICS.
IT Consultant
Deutsche Bank
- Process designer, reviewer, test management in close coordination with the business department and the Application Owner.
- Transaction Manager project: Replacement of an application made up of COBOL programs with new developments by the Indian vendor.
- Tools: MS Project, SAS, various mainframe-based tools.
- Environment: IBM Mainframe, Cobol, DB2, CICS.
IT Consultant
Deutsche Bank
- Process designer, reviewer, test management in close coordination with the business department and the Application Owner.
- Current Account Reengineering project: Replacement of an application made up of COBOL programs with a new application.
- Tools: MS Project, SAS, various mainframe-based tools.
- Environment: IBM Mainframe, Cobol, DB2, CICS.
IT Consultant
Deutsche Bank
- Process designer, reviewer, and test manager in close coordination with the business department and the Application Owner.
- Transaction Management project (delivery of foreign currency transactions for tax certificates).
- Tools: SAS, various mainframe-based tools.
- Environment: IBM Mainframe, Cobol, DB2, CICS.
IT Consultant
Deutsche Bank
- Process designer, reviewer, and test manager in close coordination with the business department and the Application Owner.
- KURT (Kontokorrent Umsatz Realtime) and NOS Umsatz Dokumentation projects.
- Tools: SAS, various mainframe-based tools.
- Environment: IBM Mainframe, Cobol, DB2, CICS.
IT Consultant
Deutsche Bank
- Process designer, reviewer, and test manager in close coordination with the business department and the Application Owner.
- Bilanzierungszusammenfassung, konzerninterne Umbuchungen, and Nosdoku projects.
- Adaptation to legal requirements, redesign, and further development.
- Tools: SAS, various mainframe-based tools.
- Environment: IBM Mainframe, Cobol, DB2, CICS.
IT Consultant
Deutsche Bank
- Reviewer and tester for interface adjustments, testing, quality management, and development.
- Mandanten und Filialverrechung, Nosdoku, and various other projects.
- Adaptation to legal requirements, redesign, and further development.
- Tools: SAS, various mainframe-based tools.
- Environment: IBM Mainframe, Cobol, DB2, CICS.
IT Consultant / Organizational Programmer
Deutsche Bank
- Developer, tester, and reviewer for interface adjustments, testing, quality management, and development.
- Various projects, most recently euro conversion and project Y2K.
- Joined rhv (legal successor to DAT, TDS) as an organizational programmer on 1 October 1985.
- Tools: SAS, various mainframe-based tools.
- Environment: IBM Mainframe, Cobol, DB2, CICS, partly also Natural/ Adabas.
Industrial Clerk (Apprenticeship)
- Commercial apprenticeship completed as an Industrial Clerk.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Banking and Finance, Healthcare, Information Technology, Professional Services, Insurance, and Manufacturing.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Quality Assurance, Accounting, Legal, Operations, and Project Management.
Skills
- Consulting On Data Protection Topics (Gdpr)
- Incident And Problem Management
- Change Management
- Release Management
- Project Management
- Configuration Management
- Software Testing
- Test Management
- Mainframe Specialist
- Operating Systems: Mvs/Os390/Z/Os (Mainframe With Jes 2/3 (Job Entry System), Racf (Resource Access Control Facility)), Windows
- Databases: Ibm Db2, Ims, Ms Sql
- Programming Languages: Cobol, Assembler, Natural/Adabas, Jcl, Rexx, Abap, Sql, Sas
- Code Analysis: Standardized Programming, Programming Standards, Check Compiler Messages, Ibm Debugger Tools (Cobol Report Writer Precompiler, Debug Tool, Load Module Analyser)
- Data Communication: Lotus Notes, Ms Teams, Outlook, Zoom
- Tools: Remedy, Sharepoint, Servicenow, Sap Bw, Db Symphony, Db Rib, Osmq, Tfsnow, Visio, Ms Office (Excel, Word, Powerpoint), Onetrust, Salesforce, Various Mainframe-Based Tools Such As File-Aid, Abendaid, Tso/Ispf, Xpediter, Jira, Confluence, Control-M, Jenkins, Adonis, Camunda, Rancher, Hp Quality Center, Ibm Change, Alm
- Industry Knowledge: Deutsche Bank, Fujitsu Internal, Barmenia Insurance, Mbb (Mercedes-Benz Bank)
- Holder Of All Driving Licence Classes
- Proficient In Touch Typing
- Proficient In Shorthand
Languages
Education
Ruhr University Bochum
Diplom-Ökonom · Economics · Bochum, Germany
Commercial training to become an industrial clerk
Abitur
Certifications & licenses
Istqb Certified Tester Advanced Level: Functional Tester
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Christian is based in Hanover, Germany and prefers 100% remote projects.
Christian speaks the following languages: German (Native), English (Advanced), Spanish (Elementary).
Christian has at least 43 years of experience. During this time, Christian has worked in at least 13 different roles and for 6 different companies. The average length of individual experience is 2 years and 1 month. Note that Christian may not have shared all experience and actually has more experience.
Based on recent experience, Christian would be well-suited for roles such as: Service Catalog Manager, Consultant, Technical Service Owner.
Christian's most recent position is Service Catalog Manager at Deloitte Team.
In recent years, Christian has worked for Deloitte Team, sidion GmbH, Barmenia Insurance, and Doctor's practice.
Christian is most experienced in industries like Banking and Finance, Healthcare, and Information Technology. Christian also has some experience in Professional Services, Insurance, and Manufacturing.
Christian is most experienced in business areas like Information Technology, Quality Assurance, and Accounting. Christian also has some experience in Legal, Operations, and Project Management.
Christian has recently worked in industries like Healthcare, Information Technology, and Insurance.
Christian has recently worked in business areas like Information Technology, Accounting, and Business Intelligence.
Christian holds a Master in Economics from Ruhr University Bochum.
Christian has 14 certificates. Among them, these include: Iapp Cipp/E Certification, Istqb Certified Tester Foundation Level, and Itil 4 Foundation.
Christian is immediately available full-time for suitable projects.
Daily rate distribution
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Average rates for similar positions
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The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 6 Nov 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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