Philipp Scholl - Process Manager for M365 Dynamics CE

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Lemgo, Germany

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Experience

Feb 2025 - Present

1 year 7 months

Process Manager – M365 Dynamics CE / CJI Marketing

Ecclesia Holding GmbH

Analysis, structuring, and optimization of all marketing processes in Microsoft Dynamics 365 Customer Engagement and Customer Insights
Conducting cross-functional workshops with marketing, sales, and IT to convert scenarios into customer journeys
Modeling processes in BPMN with technical and manual triggers
Technical implementation of journeys in Dynamics 365 Customer Insights for automated marketing actions
Ensuring measurability through lead generation and handling criteria
Creating comprehensive documentation in Confluence and decision templates for management

Nov 2024 - May 2025

7 months

Business Analyst – M365 Dynamics Customer Service

Ecclesia Holding GmbH

Evaluating the technical capabilities of M365 Dynamics Customer Service
Breaking down functions into clear sections for technical colleagues
Setting up a test environment and preparing use cases
Prototyping phase to assess practical feasibility and identify challenges
Creating comprehensive documentation of all analysis results and tests
Regularly informing and involving key stakeholders in decisions
Preparing management presentations to compare Dynamics 365 Customer Service and Jira Service Management

Nov 2024 - Jan 2025

3 months

Business Analyst – Insurer Interfaces

Ecclesia Holding GmbH

Analyzing and documenting requirements from insurers after annual meetings
Specifying general requirements and specific requirements for external service providers
Creating functional concepts, reviewing them in interviews, and integrating feedback
Designing BPMN processes, detailed Confluence documentation, and management presentations
Deriving epics and user stories, refining with developers, and assigning tasks based on strengths
Coordinating the handover to testing teams, planning and tracking bug fixes and test approvals

Jan 2024 - Nov 2024

11 months

Business Analyst – M365 Dynamics CRM

Ecclesia Holding GmbH

Eliminating structural and documentation deficits at the start of the project
Providing templates and standards for stakeholders and project team members
Switching the working method to SCRUM
Analyzing requirements from various departments with documentation and preparation for the steering committee
Supporting the Product Owner with the technical implementation of functional requirements
Developing and implementing a communication concept and conducting training to increase acceptance
Developing and implementing a project controlling concept and creating management templates

Jun 2023 - Nov 2024

1 year 6 months

Product Owner – Insurer Interfaces

Ecclesia Holding GmbH

Gathering and documenting requirements from insurers after annual meetings
Specifying general requirements and specific requirements for external service providers
Creating and reviewing functional concepts in interviews with fellow Product Owners
Designing BPMN processes, Confluence documentation, and management presentations
Deriving epics and user stories, refining with developers, and assigning tasks based on strengths
Coordinating the handover to testing teams, planning and tracking bug fixes and test approvals

Apr 2023 - Dec 2023

9 months

Technical Product Owner / Requirements Engineer - Entertainment Online Services

Automotive

Requirements engineering based on stakeholder requirements and market research
New concept design and sketching of possible services as an MVP for vehicles
Presentation and approval of solutions to stakeholders and decision-makers
Quality assurance processes in collaboration with POs and staff departments
Focus on customer journey, customer value, and data privacy/protection
Creating mock-ups, sagas, epics, and stories with international dev teams
Performance tracking by defining KPIs and implementing them in suitable tools
Supporting test case design, end-to-end test models, standard test apps, and the group's test strategy

Sep 2022 - Mar 2023

7 months

IT Asset and Outsourcing Owner - Ownership of home financing tools and partnerships

ING Deutschland GmbH

Supported the project of a real estate valuation tool to integrate into eight external financial service platforms
Created synergies between the bank and financial service providers for uniform property valuations
Introduced a new sales platform for 5,000 partners, including migration and training planning
Ensured compliance by creating evidence and authorization concepts
Conducted service control boards with providers and implemented SLA monitoring
Handled price negotiations due to ongoing inflation
Performed outsourcing controls and prepared audit documents for third-party assets

Feb 2020 - Jul 2022

2 years 6 months

Business Analyst / Product Owner – Customer portals for B2B end customers

Ecclesia Holding GmbH

Conducted workshops to identify missing and improvable functions
Created the roadmap for the MVP, subsequent releases, and timeline
Held steering committee meetings for development status, roadmap, and sales topics
Continuously collected customer feedback and prioritized it into user stories in the Jira project
Optimized existing BPMN processes for back office and consultants
Developed and implemented an open API for data integration and external claims reporting
Developed and executed a sales plan for existing customers

Jul 2017 - Jul 2022

5 years 1 month

Lead Consultant - Sales and consulting in the area of digital customer portals for B2B end customers

Ecclesia Holding GmbH

Sales and consultant for digital customer portals across large, medium, and small customers for claims and contract management
Advised on insurance processes within the company
Initiator and implementer of several internal projects to ensure the company's future viability
Acted as translator between customers and the technical team, turning feedback into features
Active marketing and networking for the IT product ecconnect
Created presentation materials, promotional website, and sales/rollout process
Developed a consulting software to support consultants
Conducted external and internal training and provided technical support
Set up an OTRS and Jira Service Management ticketing system with a knowledge base and self-information system
Provided subject-matter leadership to other consultants
Serviced large hospital groups, DAX companies, dioceses, and welfare associations
Responsible for data protection and order processing

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Insurance, Information Technology, Automotive, and Banking and Finance.

Insurance

Information Technology

Automotive

Banking and Finance

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Marketing, Sales, Product Development, Project Management, and Quality Assurance.

Information Technology

Marketing

Sales

Product Development

Project Management

Quality Assurance

Skills

Project Management.
Jira
Confluence
Bpmn
Scrum
Kanban
Ms Office
Development Teams
Compliance
Etc.

Languages

German

Native

English

Advanced

Spanish

Elementary

Education

Oct 2017 - Jun 2020

Bachelor of Science · Process Management – Business Informatics in the Banking and Insurance Industry

Certifications & licenses

Microsoft Dynamics 365 CRM Fundamentals

SCRUM Master & Product Owner Certification (Foundation)

Statistics

Experience

Total positions 9

Experience in Insurance 8 y

Avg length 1 y 5 m

Longest experience 5 y

Expertise

Recent roles Process Manager – M365 Dynamics CE / CJI Marketing, Business Analyst – M365 Dynamics Customer Service, Business Analyst – Insurer Interfaces

Main industries Insurance, Information Technology, Automotive

Main business areas Information Technology, Marketing, Sales

Qualifications

Highest degree Bachelor

Certifications earned 2

Profile

Created

June 2025

Last Update

June 2026

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Frequently asked questions

Have questions? Find more information here.

Philipp is based in Lemgo, Germany and can operate in on-site, hybrid, and remote work models.

Philipp speaks the following languages: German (Native), English (Advanced), Spanish (Elementary).

Philipp has at least 9 years of experience. During this time, Philipp has worked in at least 9 different roles and for 3 different companies. The average length of individual experience is 1 year. Note that Philipp may not have shared all experience and actually has more experience.

Based on recent experience, Philipp would be well-suited for roles such as: Process Manager – M365 Dynamics CE / CJI Marketing, Business Analyst – M365 Dynamics Customer Service, Business Analyst – Insurer Interfaces.

Philipp's most recent position is Process Manager – M365 Dynamics CE / CJI Marketing at Ecclesia Holding GmbH.

In recent years, Philipp has worked for Ecclesia Holding GmbH, Automotive, and ING Deutschland GmbH.

Philipp is most experienced in industries like Insurance, Information Technology, and Automotive. Philipp also has some experience in Banking and Finance.

Philipp is most experienced in business areas like Information Technology, Marketing, and Sales. Philipp also has some experience in Product Development, Project Management, and Quality Assurance.

Philipp has recently worked in industries like Insurance, Information Technology, and Automotive.

Philipp has recently worked in business areas like Information Technology, Marketing, and Sales.

Philipp holds a Bachelor in Process Management – Business Informatics in the Banking and Insurance Industry.

Philipp has 2 certificates. These include: Microsoft Dynamics 365 CRM Fundamentals and SCRUM Master & Product Owner Certification (Foundation).

Philipp is immediately available full-time for suitable projects.

Daily Rate Distribution

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<€480 €480-640 €640-800 €800-960 €960-1120 €1120+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

Average rates for similar positions

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Daily rate avg. 833 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

1000

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Median rate 832 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.