Thorsten Hackfort-Partner
Check rate
Experience
Partner
Johannes Müller Wirtschaftsberatung (JMWB)
- Regionally active management consulting for succession planning, crisis management, restructuring, financial communication, and optimization of workflows and processes for corporate management for small and medium-sized enterprises.
- Contributed to the development toward a more holistic consulting approach
- Various talks on the topic of people in mid-sized companies
- Contact person for all staffing topics
Senior Partner
HR-Expertgroup Executive Search & Consulting
- Industry-specific identification, approach, and recommendation of top performers in specialist and management positions
- Selective assumption of interim assignments as senior leader (project management, IT management, CIO, IT department management, CTO, CDO, etc.)
- End-to-end IT and infrastructure management
- IT service management and IT service processes
- Leadership coaching for internal succession candidates or recruiting through direct approach
- Analysis of the current status of the IT organization regarding maturity level and actions with cost-benefit estimate: infrastructures, applications, business continuity, professionalization of employees, data center, backup concepts, compliance requirements, IT strategy development
- High-quality HR consulting based on exclusive mandates in the IT, digitalization, and CFO stack environment
- Filling critical positions with annual target salary from €90,000
- Intensive consulting and briefing workshops for top management
General Manager
Seeburger AG
Holistic development of the company and administration
Leadership, development, and optimization of the departments: controlling, commercial order processing and internal sales support, invoicing, as well as general administration
Central CRM system including developer team
Central IT, IT procurement, IT desktop services, and management of customer data centers for managed services and cloud applications
Central marketing for corporate identity, company positioning, and corporate communication
Management of the SAP product area with product strategy and market positioning
Leadership of the CISO and ITSecO as staff functions
Risk management and channeling of tasks to an external law firm
Business management of subsidiaries and service projects
Further development and optimization of reporting systems and internal process flows
KPI analysis and management of countermeasures and improvement actions
Responsible execution of planning and budgeting
Analysis and documentation of all company processes and implementation of efficiency potential
Review and partial redesign of the change process
Build-up and expansion of own sales units
Introduction and coaching of middle management
Increase in service quality through the introduction of ISAE3402 audits and compliance
Successful recertifications according to ISO 9001 and 27001
Director Global Infrastructure Management
CGI Deutschland Ltd. & Co. KG
Responsible for the Global Infrastructure Management business unit with more than 140 employees, 8 teams at 4 locations, and 10 direct reportees
Management of the two data centers in Bremen
Review and redesign of ITIL processes
Stabilization and quality assurance of the delivery units with a focus on professionalization, efficiency, and productivity improvement
Establishment of a new strategic delivery location in Erfurt
Introduction of ISAE3402 compliance and transformation into industrialized service processes
Evaluation of a new strategic data center location and definition of the architectures
End-to-end operation of customer IT including field service tasks in full outsourcing
Operation of host environments (IBM, AS/400, Unix derivatives, Intel architectures), storage and backup solutions, Oracle and SAP applications, Citrix farms, cloud environments, ESX hosts, Exchange, Notes
Management of business partners and suppliers as well as contact person for the works council
Sales, bid management, presales, project management, service management, networks, trainee program, recruiting and staffing, as well as leadership and development of managers
Set up the service desk as its own value-creation pillar
Started a project to review and redesign ITIL processes
Concept and budget planning to professionalize delivery
Build-up of a network to other business units and customers
Department Head Managed Services
All for One Steeb AG
Responsible for the Managed Services business unit with more than 120 employees in 9 teams across four levels at 8 locations and 7 direct reportees
Management of the two highly available data centers in Frankfurt
Outsourcing services for around 220 customers in the DACH region
Definition, implementation, and quality assurance of sustainable service and data center processes
Introduction of SAS70 / ISAE3402 compliance
Design of the service portfolio as well as setting strategy and goals
Ensuring service quality and customer satisfaction
Operation of SAP and non-SAP (>1900 operating systems, >1400 SAP instances), archiving solutions, Citrix farms, private cloud, Microsoft Exchange, SharePoint, Lync for more than 25,000 end users
Management of business partners and suppliers
Negotiation and procurement of external consulting support as well as de-escalation and coaching of managers
Scaling of the division from €31.4 million to €86.8 million in revenue and expansion of the organization from 70 to more than 120 employees
Increase of the division's share of total revenue to 47%
Integration of new team units as part of M&A
Transition of more than 30 new customers into the data centers (TCV: €26 million)
Build-up of a PMO and massive server consolidation
Reduction of electricity costs by 30%
Standardization and industrialization of operations as well as a training concept for managers
Evaluation of the data center sourcing strategy
Head of the Custom Business Unit
Sycor GmbH
Overall management responsibility for the Custom Business Unit with three departments, 25 employees and 8 direct reportees, including budget responsibility
Strategy coaching for the U.S. office
Definition and creation of goals based on the BSC model (finance, customers, processes, employees)
Support for the company’s global growth (USA, Asia)
Planning and running employee and department strategy workshops as well as telemarketing sales campaigns
Introduction of quality management methods and strengthening of employee ownership
Business development and partner management
Industry-independent SAP consulting, SAP archiving and DMS services as well as outsourcing services
Consulting and development based on ABAP, JAVA and SAP eCommerce
Key account management and recruiting of new employees
Exceeded revenue targets in 2007 and 2008
Acquired seven new customers in 2008
Highest customer satisfaction scores compared with all strategic business units
Team Lead Technology Consulting
itelligence AG
Direct management of 5 employees and building the "Technical System Solutions" team
Technology consulting outside classic SAP basis consulting and building the Citrix business area
Holding employee development meetings and business development
IT process consulting, creation and evaluation of IT tenders
Analysis of customer contracts with IT service providers and identification of optimization potential
IT strategy consulting and workshops, Citrix presales as well as partner management with Arxes and Avira
Building a high-performing team with diversified tasks
Successful planning and execution of a trade fair appearance at the DSAG conference 2005
100% target achievement and positive contribution to revenue growth
Positive customer satisfaction feedback
Project Manager Outsourcing Competence Center
itelligence AG
Involvement in building the Outsourcing & Services business unit and the Outsourcing Competence Center
Project management in outsourcing transitions and presales support through independent solution and concept development
Creation of concepts for server consolidation and operating manuals
Planning and consulting for customers' in-house IT operations as well as planning hardware expansions
Successful transfer of large productive SAP landscapes into outsourcing
SAP Database and System Administrator
it-go! GmbH
Trainee and international database and SAP R/3 system administration (English language)
Involvement in building the operations team with the goal of outsourcing business
Planning, concept development and overall responsibility for the data center relocation from Walldorf to Bautzen with 12 productive SAP customer systems
Managing 8 employees as project manager and successful delivery on time, on budget and with quality
Project Office Information Services
CLAAS KgaA
SAP R/2 and R/3 project work, process documentation, program maintenance and transport management in SAP
Translations and user training
Conducting user training in England and Hungary
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Professional Services, and Agriculture.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Strategy, Operations, Project Management, Human Resources, and Sales.
Summary
Experienced IT project manager, team and department manager, and business manager with a strong focus on customer orientation and value creation. Develops effective processes, improves efficiency and sustainability. Defines clear strategies and structures to promote stability and personal responsibility. With more than 25 years of experience in the IT sector, he creates lasting solutions through clarity and openness. Industry knowledge: software, IT services, SAP system house, IT consulting, manufacturing mid-sized companies
Skills
- It
- Digitalization
- Coo
- Cio, Fractional Cio
- Executive Management
- Department Management
- General Management
- It Project Management
- It Risk Management
- It Compliance
- It Service Management
- M&A
- Transformation
- Fractional Leadership
- Business Succession
- People Development
- Hr Consulting
- Ms 365
- Sap R/3 - Basis, Sap Technology, Sap User Knowledge
- Sap And Db Administration Oracle And Ms-Sql
- Visio
- Ms Project
- It Infrastructure
- It Topologies
- Itsm Processes
- It Interim Management (Department Management, Coo, Cio, Managing Director, Etc.)
- Vacancy Bridging
- It Risk Management
- It Compliance
- Sustainability In It
- Transition & Transformation
- Support With Make-Or-Buy Decisions
- It-Specific Consulting
- Analyses (Health Checks)
- Recommendations For Restructuring, Turnaround, And M&A Projects
- Clear, Motivating Communication
- Enablement And Empowerment
- Selective Assumption Of Interim Assignments As Senior Leader (Project Management, It Management, Cio; It Department Management, Cto; Fractional Cio)
- Stabilization, Management Of The Status Quo, Or Further Development Of It Areas
- End-To-End It And Infrastructure Management
- Analysis Of The Current Status Of The It Organization Regarding Maturity Level And Resulting Actions With Cost-Benefit Estimate
- Infrastructures
- Applications
- Business Continuity
- Professional Development Of Employees
- Data Center
- Effectiveness Of Backup Concepts
- Compliance Requirements
- It Strategy Development
- Development And Scaling Of Large Organizational Units
- Stabilization In Phases Of Change
- M&A Integration Management
- It Service Management
- It Service Processes
- Data Center Management
- Sap Hosting Services
- Sap Hana
- Sap Technology Services
- Sap Consulting Services
- Cloud Services
- It Outsourcing Services
- Hr: People Development, Aptitude Diagnostics
- Hr: Potential Analysis, Psychometric Analyses
- Hr: Research, Recruiting, Selection
- Mentoring And Coaching Of Managers And Future Leaders
- Leadership Coaching For Internal Succession Candidates
- Direct Approach In Recruiting
Languages
Education
Universität Bielefeld
PhD, Organic Chemistry · Chemistry · Bielefeld, Germany · very good
Westfälische Wilhelms-Universität Münster
Diploma Chemist, Organic Chemistry · Chemistry · Münster, Germany · 1
Organic synthetic chemistry
Gymnasium Laurentianum Warendorf
Abitur · Classical-language gymnasium · Warendorf, Germany · 2
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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