Customer Relationship Management Experts in Frankfurt
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Meet FRATCH Experts in Frankfurt, who have recently used Customer Relationship Management
Sebastian Zwiesler
Last position:
CRM Consultant at Adevinta / kleinanzeigen.de
- Goal: Development and optimization of loyalty and CRM measures for a leading e-commerce platform
- Solution: Identification of promising users, increase in engagement, and long-term retention to drive revenue growth
- Definition of local CRM direct communication for specific segments
- Translation of research insights into actionable recommendations
- Planning and implementation of CRM campaigns in close collaboration with marketing and product teams
- Identification of optimization potential in direct communication
- Collaboration with external agencies on creative solutions, prototyping, and UAT
- Measurement and reporting of key KPIs
Umut GĂĽlac
Last position:
Data Architect at BA Technology
I am an experienced data engineer specializing in end‑to‑end data integration, cloud DWH architectures, and high‑quality, governed data products.
I delivered following projects and engagements as a freelancer.
- Data Migration of CRM System for AL-FA Objekt Service Gmbh
- Microsoft Software Resales Partnership
I am looking for freelance roles like: Freelance Data Engineer Cloud Data Warehouse Architect Data Modeling & Architecture Consultant MDM & Data Governance Specialist BI & Analytics Developer
Technical Focus Areas
- Data Engineering & Integration: SQL Server/SSIS, Informatica PowerCenter/IDQ, Talend, Kafka, Azure Data Factory – Delta/CDC/ELT patterns, robust pipelines, monitoring/recovery, data lineage & impact analysis, medallion architecture Bronze/Silver/Gold layers
- DWH & Cloud: Azure SQL / Data Lake / Synapse, AWS Redshift/S3, on‑prem SQL/Oracle – scalable data marts with a strong cost/benefit focus.
- Data Modeling: Atomic (Inmon) and Dimensional (Kimball), Data Vault (Linstedt), Domain‑Driven Design, clear lineage & contracts.
- MDM & Governance: Informatica MDM, IBM MDM, stewardship processes, data quality rules, survivorship/XREF, catalog/glossary, SIF/BES/REST publication.
- Analytics/BI: Power BI, SSAS, Cognos – business‑ready, maintainable data products.
Ali Aminian
Last position:
Platform Engineer & Software Architect at Yatta GmbH
- Architected the Yatta Integration Layer – a config-driven integration platform on Java 25, Spring Boot 4 (WebFlux), Temporal, gRPC and Kafka, enabling new third-party integrations (e.g. AVS fulfillment) via declarative JSON configs with zero code changes.
- Designed and implemented Tink integration with 0Auth IBAN verification to enhance fraud prevention and account validation workflows with Adyen payByBank.
- Architected and implemented an OpenFGA-based authorization model for centralized management of users, groups, and fine-grained access control in the vendor portal.
- Architected and led delivery of the Yatta API Gateway platform using GraphQL Federation, providing a unified enterprise API layer across distributed microservices with centralized authentication, authorization and request orchestration.
- Replaced NGINX + NLB with Istio service mesh and AWS ALB; rolled out WAF, OAuth (Cognito), IP whitelisting and RBAC across environments.
- Migrated CDC from Confluent Cloud connectors to a self-hosted Kafka Connect + Debezium stack, reducing operational cost by ~80% across multiple environments.
- Implemented the Transactional Outbox pattern with Debezium for reliable, exactly-once event publishing to Kafka with Avro and Schema Registry.
- Migrated dunning/payment-recovery workflows from Airflow to Temporal, achieving 99.9% reliability for settlement handling.
- Optimised Apache Airflow with deferrable sensors to handle 1000+ concurrent DAG runs without scaling the worker pool.
- Refactored a monolithic Terraform codebase into 3 modular projects, cutting deployment time by ~45%.
- Stood up full observability with OpenTelemetry, Tempo, Prometheus and Loki; automated dev/staging/prod with ArgoCD, Image Updater and Helm.
- Collaborated with product, operations and engineering stakeholders to define scalable platform architecture and integration standards aligned with long-term business and operational goals.
Joachim Auster
Last position:
Project Manager HubSpot, Tracking + Analytics Expert at Swiss Post
- Create a tracking concept for Google Tag Manager and Google Analytics including data layer, events, triggers, and reporting
- Manage the project team (developers, designers, performance specialists)
- Serve as communication interface between stakeholders and digital departments
Mike Mandelc
Last position:
Australia (Living & working abroad) at Australia (Living & working abroad)
- Project-based work in marketing automation, process optimization, and content.
- On-site operational assignments in fully English-speaking teams.
- Focus on self-organized work, changing locations, quick onboarding, and a high level of personal responsibility.
- Remote projects for Spartan Race Australia & DMC Europe, among others.
Prasad Tilloo
Last position:
Solution Architect / Senior Manager – DTC E-Commerce Platform at BRITA
- Led discovery phase and POC for Shopware to Shopify Plus migration across EMEA markets, evaluating platform suitability, technical architecture, and multi-brand/multi-country capabilities against business requirements.
- Designed reference architecture for Shopify Plus implementation incorporating headless front-end patterns (Vue.js, Nuxt.js), CMS integration (Magnolia), and Azure middleware (APIM, Functions, Logic Apps, Service Bus) for 11 EMEA markets.
- Defined migration strategy analyzing data mapping, cutover approach, and zero-downtime deployment patterns using Varnish caching, GitOps pipelines, and CI/CD orchestration across six vendor teams.
- Architected multi-tenant Shopify Plus governance model with centralized admin, localized storefront customization, and compliance controls (GDPR, data residency).
- Prototyped AI-driven search optimization (LLM.txt, JSON-LD) for product discoverability in Google AI results, demonstrating post-launch performance opportunities.
- Defined EMEA expansion roadmap for 15+ markets through C-level strategic workshops, identifying phased rollout, market-specific configurations, and resource requirements.
- Tech Stack: React, Nuxt.js, Vue.js, Magnolia CMS, Shopware, Shopify Plus, Azure (APIM, Functions, Logic Apps, Service Bus, Front Door), Varnish, SAP, MS Dynamics, Docker, Kubernetes, GitHub Actions, PostgreSQL, Kafka
Vladimir Filatov
Last position:
IT Consultant at ITZBund
- ITSM consulting, analysis and optimization of IT capacity with BMC TSCO / BMC Helix
- Drafting "Governance guidelines for operational capacity management"
Ebru Ataman
Last position:
Product Operations Manager, Media Operations & Growth, Global Marketing at Zalando SE
- End-to-end responsibility for the successful implementation and continuous optimization of Mediatool for strategic media planning (offline & online).
- Development and management of efficient onboarding, configuration, and support processes for international stakeholder teams.
- Leadership of API integrations to connect external systems (e.g., for result tracking and performance measurement).
- Advising departments on tool usage and development, including workshop design, training, and knowledge transfer.
- Establishment and maintenance of comprehensive PMO tracking for all tasks, milestones, and deliverables.
- Prioritization and documentation of requirements, change requests, and bugs in Jira, with transparent communication via Confluence.
- Systematic evaluation of user feedback to derive data-driven optimization measures.
- Responsibility for the monthly Mediatool communication newsletter, including content creation for users and leadership.
Torsten Feix
Last position:
Data Analyst, Requirements Manager at IsabellenhĂĽtte Heusler GmbH
Analysis of the existing reporting platform including processes and governance topics with stakeholders from sales and marketing.
Detailed analysis and evaluation of client-defined requirements for existing reporting and new dashboards.
Supporting stakeholders in managing sales processes and early detection of KPI trends.
Use of Microsoft Power BI as central analysis and reporting platform.
Developing a proposal for the necessary evolution of processes and the Power BI platform.
Gathering current business processes and defining company-wide KPIs in coordination with stakeholders.
Analysis and inventory of the client's Power BI platform.
Analysis of processes and data governance.
Recording and documenting current business processes.
Developing recommendations for process and reporting platform improvements.
Designing and implementing dashboards in Power BI.
Defining company-wide KPIs and aligning them with stakeholders.
Microsoft Power BI.
Data analytics.
KPI definition and reporting.
Dashboard design and data visualization.
Stakeholder management and requirements management.
Jan Sammeck
Last position:
Bootcamp Coach at neuefische GmbH
- Bootcamp Coach: "Digital Sales with AI" for neuefische GmbH
- Creation of curriculum and content for career changers seeking to start a career in digital sales
- Teaching of methods and tactics for an exhaustive tech stack:
- AI Agents Zapier and make.com
- AI Tools Midjourney, heygen, Text-Text LLMs (ChatGPT, Claude, Gemini etc.)
- Sales Software Stack: Fireflies, HubSpot, WIX, Talkwalker
Malte Lohrberg
Last position:
Product Owner, Change Management Coach and Organizational Consultant & Founder and Product Architect at Freelance + Resilience Bakery
The combined experience from recent project years shows that two hearts beat in my chest: on the one hand, working in and for organizations to develop new, innovative products, ideally as part of a digitization strategy or business development – and the closely related change and transformation process expertise as part of holistic organizational consulting. For this, I have established the Change Bakery and Product Validators offerings.
On the other hand, my heart and mind are fired up to find my own products, evaluate markets and potentials, and test ideas. Currently, I am proactively and part-time, in addition to ongoing projects, working on a product idea in the mental health area and have founded Therapymate.
Benjamin Schöttler
Last position:
Consultant & Scrum Master at DB InfraGO AG
- Conducting requirements analyses
- Facilitating Scrum workshops and meetings (Daily, Retrospective, and Review)
- Introducing and configuring Confluence
- Introducing and configuring Jira
- Conducting PI planning
- Scaling the framework
- Building the SAFE & Spotify structure
- Developing various approaches
Yves Schleich
Last position:
Owner and AI Operator at Path to AI
- Operational implementation of the growth levers of growing E-Com brands: SEO, GEO, SEA, shop, conversion, and automation of recurring processes.
- Building and managing specialized AI agent systems that work as roles (SEO, content, conversion, Shopify engineering) instead of single prompts.
- Working either as done-for-you execution or as done-with-you setup, where the brand's team can continue working on its own afterward.
- Customers and projects include TeamTex and Original Veddel, Störtebekker, ConstructionX.
- AI workshops and enablement formats for specialist and leadership teams, plus the joint webinar series AI Vibe Club with Xentral.
Andreas Zindel
Last position:
Founder / Principal Consultant at AZ Concepts
- Commercial & GTM transformation mandates in B2B & B2B2C environments.
- Designed and implemented a new sales & operating model for a mobility scale-up; created segmentation, pricing and commercial discipline.
- Provides interim leadership across GTM, Commercial Excellence, and scaling programs.
Muhammad Usama
Last position:
Software Engineer at Absolutely Digital
Discover over 15,000 top freelancers
Statistics of experts using Customer Relationship Management
Aggregated from the professional profiles of matched freelancers.
Experience
21 years
Position duration
2.4 years
Positions per freelancer
12
Top business areas
Information Technology, Project Management, Product Development
Top industries
Information Technology, Professional Services, Banking and Finance
Certification focus areas
Information Technology, Project Management, Product Development
Bachelor's degree or higher
93%
Master's degree or higher
51%
Doctorate
3%
Certifications per freelancer
3
Most common languages
German, English, Spanish
Speak two or more languages
96%
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Frankfurt are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Frankfurt using Customer Relationship Management
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
CRM Basics
Customer Relationship Management, or CRM, brings customer data, sales activity, service cases, and follow-up work into one system. It helps teams track leads, manage accounts, and keep every contact history in view. Strong CRM work is about clean processes, not just software setup.
Common Systems
Many projects revolve around Salesforce, Microsoft Dynamics 365, HubSpot, Zoho CRM, or SAP Customer Experience. Experts tailor fields, objects, workflows, permissions, dashboards, and automation to fit how a company sells and supports customers. They also connect CRM data with email, ERP, and marketing tools.
Typical Work
- Lead and opportunity setup
- Sales pipeline design
- Service case handling
- Automation and workflow rules
- Reporting and dashboard design
Freelance specialists often step in for new CRM rollouts, messy legacy systems, or process redesign after growth or mergers. They help teams in Frankfurt that need reliable customer data across sales, service, and operations without long internal hiring cycles.
What Good Experts Do
Strong CRM professionals ask about the process before touching the tool. They map fields to business needs, keep data models simple, and test every workflow with real user cases. They also document decisions so sales, service, and admin teams can keep working after launch.
Integration Work
CRM rarely stands alone. Experts often connect it with Outlook, Microsoft 365, Gmail, Slack, ERP systems, marketing automation, and BI tools. They handle data import, deduplication, sync logic, and access rights so records stay usable across teams and channels.
When To Bring Help
- A CRM migration is planned
- Reports do not match business needs
- Teams use the system differently
- Data quality is poor
- Integrations keep breaking
Frankfurt companies often need outside CRM help when local sales teams, service groups, and international stakeholders all use the same system. A good specialist can work on-site, remote, or in a hybrid setup, as long as the process and ownership are clear.
Frequently asked questions
Need clarity? These are the questions we hear most often about Customer Relationship Management.
Customer Relationship Management is used to manage customer data, sales pipelines, service requests, and account history in one place. It helps teams follow every interaction from first contact to renewal or support. That makes handoffs cleaner and reporting more reliable.
CRM is the broader discipline and system category. Salesforce, Microsoft Dynamics 365, HubSpot, and Zoho CRM are common tools in that space. A freelancer should know the underlying process first, then the specific product your team uses.
A strong Customer Relationship Management specialist combines process design, data modeling, workflow automation, and user training. They should also be comfortable with integrations, permissions, and reporting. Clear documentation is a plus because it keeps the setup maintainable.
You do not need a perfect specification, but you do need a clear goal. A CRM expert can help define fields, stages, roles, and key reports if your process is still evolving. The more concrete your current pain points are, the faster the work moves.
Bring in Customer Relationship Management expertise when the system no longer fits the way your teams work. Common signs are low data quality, inconsistent pipeline use, weak reporting, or a migration that feels risky. Outside help is also useful when internal teams are busy keeping the business running.
CRM often sits between sales, service, marketing, and finance tools. Good specialists connect it to email, ERP, support, and analytics systems so data flows in the right direction. They also check that duplicates, sync delays, and field mapping do not create new problems.
Yes, many Customer Relationship Management projects work well remotely, especially setup, cleanup, and reporting tasks. For process workshops or user training, a hybrid format can be better if Frankfurt-based teams want direct collaboration. The key is quick access to stakeholders and real examples.
Look for someone who can explain trade-offs in plain language and tie every change to a business need. A strong CRM professional will show structured thinking, careful testing, and clean handover notes. If they ask about your process before talking about the tool, that is a good sign.
The average hourly rate of freelancers in Frankfurt, Germany who have used Customer Relationship Management in their recent projects is 110 €, which corresponds to a daily rate of about 882 € based on an 8-hour working day.
Of the freelancers in Frankfurt, Germany who have used Customer Relationship Management in their recent projects, 93% hold at least a Bachelor's degree, 51% hold at least a Master's degree, and 3% hold a doctorate.
On average, freelancers in Frankfurt, Germany who have used Customer Relationship Management in their recent projects have 21 years of professional experience, with a single engagement typically lasting around 2.4 years.
The most common languages among freelancers in Frankfurt, Germany who have used Customer Relationship Management in their recent projects are German (99%), English (98%), and Spanish (18%).
The most common industries among freelancers in Frankfurt, Germany who have used Customer Relationship Management in their recent projects are Information Technology (83%), Professional Services (64%), and Banking and Finance (55%).
The most common business areas among freelancers in Frankfurt, Germany who have used Customer Relationship Management in their recent projects are Information Technology (80%), Project Management (76%), and Product Development (67%).
Main locations of FRATCH Experts, who have recently used Customer Relationship Management
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin 
Hamburg 
Munich 
Cologne 
Stuttgart 
Dusseldorf 
Leipzig 
Dortmund 
Essen 
Bremen 
Hanover 
Nuremberg Request a free demo
Get in touch with the FRATCH team and we will get back to you within 4 hours.
Would you rather directly get in touch?
We always have the time for a call or email!
Philipp Thomaschewski
FRATCH CEO
