Customer Relationship Management Experts in Leipzig
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Meet FRATCH Experts in Leipzig, who have recently used Customer Relationship Management
Ole Himmel
Last position:
Interim Head of PMO at RAILPOOL GmbH
Due to the steady growth of the customer organization and the associated increase in the number of projects in a wide range of areas, including IT/digitalization, sales and organizational development, and controlling, the demands on the projects are increasing. Projects are often started but not implemented within the planned time frame, resources are not clearly assigned, and the business value is not clearly demonstrated. The goal of the assignment as Interim Head of PMO is to further develop and embed an existing project organization from the CDO area at management level. It is important that the governance is pragmatic, easy to understand, and simple to apply in daily project work. The tasks and roles are to be defined, embedded in the organization, and this strategic PMO is also to be supported by an IT solution. This solution is to be selected and introduced. In addition, all ongoing projects are to be gradually transferred into PMO governance and project control is to be centralized.
Thomas Polanski
Last position:
Project Manager & Product Owner – M&A Integration at voxa c/o IC Music and Apparel GmbH
- Project management of the legal and system-side integration of Taschenkaufhaus into the Voxa group: conversion of all contracts, accounts, and system access rights on the defined cutover date
- Migration from Microsoft Dynamics NAV 2009 to 2013: analysis of all existing interfaces, redefinition of processes, and coordinated go-live without interrupting operations
- Integration of the complaints and returns process into MS Dynamics NAV 2013; major process simplification through standardization
- Introduction of a new POS system (Shopify POS) in all stores: requirements analysis, configuration, rollout, and employee training
- Use of n8n automation workflows for data reconciliation between marketplaces and ERP; manual processes significantly reduced
Andreas Fischer
Last position:
Project Manager & Portfolio Owner for Infrastructure (Automotive) at MHP Management- und IT-Beratung GmbH
- Overall coordination of service providers for all infrastructure topics at a production site being set up in Baden-Württemberg
- Design and finding solutions for internet connectivity, building office communication networks, setting up WLAN in production and administration buildings, IP address management, password policies, time tracking, access control systems, backup strategies, emergency power planning, operating concepts, cost planning, event management, workplace setup including laptop/mobile phones/telephony, remote support, print servers
- Selecting suitable external service providers and planning to meet needs for spare parts, repairs, on-site service, network and workplace support including on-site system replacement by providers
- Choosing suitable external service providers for facility management and building technology (fiber optic connections, data center infrastructure, cable ducts etc.)
- Coordination with clients and service providers
- Escalation management, schedule control
- On-site presence for service meetings and managing service providers
Benjamin Heunemann
Last position:
Deputy Product Owner/Rollout Manager at Spirit Experts GmbH für Diconium Strategy GmbH
- Acted as product owner for comprehensive change of Confluence permission structure
- Introduced agile routines within the team
- Identified team competencies and created user stories
- Collected and analyzed stakeholder requirements
- Translated business requirements into technical specifications
- Created and maintained requirements documentation
- Analyzed current state and defined goals collaboratively
- Identified and resolved blockers and impediments
- Coordinated with business and product owners
- Facilitated solutions and workarounds
- Established the roadmap and ensured timeline adherence
- Provided continuous reporting to the business owner
- Created a compliance-compliant project framework
- Built and maintained a compliant documentation framework
- Established and maintained a decision log
- Developed technical requirements with regulatory considerations
- Aligned with data security and legal department to set project principles
- Managed stakeholders at C-level and compliance responsibilities
- Developed video content and training materials
- Coordinated ITSM Atlassian Service Management inquiries
- Presented the project to diverse stakeholders in German and English
- Prepared, conducted, and followed up on open Q&A sessions in German and English
- Produced user-friendly instructional materials and interactive training documents
Tabish Wani
Last position:
Strategy & Operations Consultant at Freelance
- Strategy and operations consulting covering:
- EBIT Growth
- Manufacturing excellence
- Global operations projects – service level, cash flow, cost reduction, HR transformation
- Restructuring and turnaround strategy – operations, supply chain, manufacturing, procurement
- Digitalization – ERP, business planning, supply chain planning, performance management
Lars B.
Last position:
xRM Solution Architect at Energiekonzepte Deutschland GmbH
- Requirements engineering and technical specifications
- System architecture consulting
- Designing the customer journey
- Defining APIs and integrating data
- Leading the development team/delivery unit
- Customer portal and customer app
- Partner management and field service app
Tobias Starke
Last position:
Business Consultant and Coach at unbegrenzt.at
- Developing and implementing tailored sales strategies for SMEs and startups
- Coaching and training sales staff with a focus on ethical selling
- Optimizing sales funnels and digital customer acquisition processes
- Carrying out various sales projects with my own sales activity and deal sizes ranging from 2K to 27K
Youssef Mohammed
Last position:
Telecommunications Technician (Part-time / Side Job) at Telefónica Deutschland GmbH
- Receiving and handling technical customer inquiries and fault reports by phone.
- Diagnosing issues by phone and providing real-time support to resolve problems.
- Coordinating and scheduling field service visits for technical issues.
- Advising customers on technical products and installation processes over the phone.
- Documenting customer interactions and technical activities in the CRM system.
- Collaborating closely with technical and service teams to quickly resolve issues.
Jens Fischer
Last position:
Strategic Business Consultant at EURO Kartensysteme
- Analysis, redesign and functional specification for a software system to record, process and reimburse all claims in the girocard scheme
- Analysis, conception and execution for a bidding for the introduction and implementation of Identity & Access Management, Masterdata Management and Document Management Systems
- Project management for the software development project for the EKS-Net platform for the recording, processing and reimbursement of all claims in the girocard scheme
- Project management for the introduction of Identity and Access Management System, Master Data Management System and Document Management System
- Strategy consulting for digitalization of business processes
- Advice on payment transactions, compliance (PEP and sanction list checks) and risk analysis
- Design of data models and APIs
Andreas Hielscher
Last position:
Project Manager at Bayer AG
Discover over 15,000 top freelancers
Statistics of experts using Customer Relationship Management
Aggregated from the professional profiles of matched freelancers.
Experience
19 years
Position duration
2.2 years
Positions per freelancer
13
Top business areas
Information Technology, Product Development, Customer Service
Top industries
Information Technology, Professional Services, Automotive
Certification focus areas
Information Technology, Operations, Business Intelligence
Bachelor's degree or higher
100%
Master's degree or higher
78%
Certifications per freelancer
4
Most common languages
German, English, Hindi
Speak two or more languages
90%
Based on our profile pool as of 30 Aug 2026.
About the technology
CRM scope
Customer Relationship Management brings customer data, sales activity, service history, and follow-up into one system. It supports lead handling, account management, pipeline work, and after-sales care. Strong specialists adapt the setup to the way a company actually sells and serves.
Common stacks
Teams often work with Salesforce, Microsoft Dynamics 365, HubSpot CRM, Zoho CRM, or Pipedrive. The right expert knows when to configure the standard features and when to extend them with integrations, custom fields, automation, or clean data models.
Typical deliverables
- CRM setup for sales and service teams
- Data migration from old customer tools
- Workflow automation for tasks, alerts, and approvals
- Dashboard and report design for pipeline visibility
- Integration with email, ERP, marketing, and support tools
When to bring in help
Companies hire freelance CRM professionals when a rollout stalls, data quality drops, or teams use the system in different ways. Leipzig companies often need support for local sales teams, service desks, and multi-site operations, while other work can be done remotely with clear access and process rules.
What strong specialists do
Good professionals ask about the customer journey, not just the software. They map fields, permissions, stages, and handoffs so the system fits real work. They also document changes, test edge cases, and keep the setup easy to maintain.
Signs you need a CRM expert
- Leads are lost or duplicated
- Reports do not match what sales sees
- Teams keep work outside the CRM
- Integrations break after tool changes
- A migration or redesign is overdue
Frequently asked questions
Need clarity? These are the questions we hear most often about Customer Relationship Management.
Customer Relationship Management is used to manage leads, accounts, sales pipelines, service cases, and follow-up in one place. It helps teams keep customer history visible and move work through clear stages instead of scattered spreadsheets and inboxes.
A strong Customer Relationship Management specialist often works with Salesforce, Microsoft Dynamics 365, HubSpot CRM, Zoho CRM, or Pipedrive. The exact choice depends on whether the company needs sales automation, service processes, reporting, or lighter account tracking.
Customer Relationship Management focuses on the customer record, pipeline, and day-to-day interaction history. Marketing automation handles campaigns and nurturing, while ERP tools handle orders, finance, and operations. Many companies connect all three, but they solve different problems.
A useful Customer Relationship Management freelancer usually understands data migration, integration work, workflow design, and reporting. Knowledge of sales operations, support processes, and data privacy also helps because the system touches many teams.
A good Customer Relationship Management project needs clear process ownership, key fields, and a view of how sales or service teams actually work. The specialist does not need every detail on day one, but they do need access to current data, system rules, and real use cases.
Yes, most Customer Relationship Management work can be done remotely if the company can share system access, process notes, and test cases. On-site time in Leipzig can still help during workshops, stakeholder interviews, or go-live support when quick decisions are needed.
Look for a Customer Relationship Management professional who can explain trade-offs, not just list tools. Good signs are clean data handling, clear workflow logic, solid documentation, and a setup that teams can actually use without constant support.
A Customer Relationship Management system usually needs rework when duplicate records spread, reports stop matching reality, or teams bypass the tool. Another sign is when automations, permissions, or integrations have grown so messy that no one trusts the data anymore.
Of the freelancers in Leipzig, Germany who have used Customer Relationship Management in their recent projects, 100% hold at least a Bachelor's degree and 78% hold at least a Master's degree.
On average, freelancers in Leipzig, Germany who have used Customer Relationship Management in their recent projects have 19 years of professional experience, with a single engagement typically lasting around 2.2 years.
The most common languages among freelancers in Leipzig, Germany who have used Customer Relationship Management in their recent projects are German (100%), English (90%), and Hindi (20%).
The most common industries among freelancers in Leipzig, Germany who have used Customer Relationship Management in their recent projects are Information Technology (80%), Professional Services (70%), and Automotive (50%).
The most common business areas among freelancers in Leipzig, Germany who have used Customer Relationship Management in their recent projects are Information Technology (90%), Product Development (80%), and Customer Service (70%).
Main locations of FRATCH Experts, who have recently used Customer Relationship Management
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
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Munich 
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Stuttgart 
Dusseldorf 
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Essen 
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Hanover 
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Philipp Thomaschewski
FRATCH CEO
