Customer Relationship Management Experts in Nuremberg
matched in minutes with AIHire experts who configure CRM platforms, connect sales and service workflows, and turn customer data into useful reports. FRATCH matches you quickly and precisely with vetted, available freelancers for your Customer Relationship Management project.
Meet FRATCH Experts in Nuremberg, who have recently used Customer Relationship Management
Daniel D.
Last position:
Consultant at Carl Zeiss GmbH & Deloitte Consulting
- Developed critical specifications, navigating technical and business requirements.
- Led the project through its complex phases.
- Orchestrated and supported the Integration Testing Cycle (ITC) and User Acceptance Testing (UAT).
- Implemented robust test methodologies and systematically documented and addressed findings contributing to pre-GoLive readiness.
- Ensured flawless implementation and enabled effective trainer training.
- Conducted unit and functional tests.
- Facilitated alignment between development and business goals.
- Provided transparent progress reports and maintained documentation quality.
- Developed Fiori apps for inventory management and material staging status.
Natalia P.
Last position:
Senior UX Engineer and Frontend Developer at Medikamendo
Medikamendo: E-health platform for digital repeat medication & follow-up prescriptions
- End-to-end implementation: UX conception, UI design, and frontend development for three connected portals (patients, medical practices, pharmacies).
- AI prototyping: Efficient creation of interactive prototypes using Figma and GitHub Copilot.
- Design system: Creation and continuous development of a consistent design system and UI components.
- Corporate design: Maintenance and further development of the consistent brand presence and websites.
Bhagyashree M.
Last position:
Salesforce Administrator at gkk Frankfurt GmbH
- Translated complex operational requirements into scalable Salesforce configurations, automation flows and governance policies, ensuring clean and maintainable implementations
- Designed and optimised Flows to eliminate manual steps in key business processes, improving both performance and process compliance
- Managed user roles, permission sets and security settings for a multi-team Salesforce org; ensured data quality and system stability through structured governance practices
- Supported Marketing Cloud integrations and campaign automation workflows, collaborating with business teams on data-driven audience segmentation
- Coordinated release management and deployment activities with development teams, contributing to structured change control processes
Michael S.
Last position:
Senior Project Lead & Technical Product Manager - Digital enabled services at Siemens Healthineers AG
- Acting as the program lead for digital enabled services overseeing projects like Transformation, remote scanning (WeScan), e-commerce, OneGate (budget: ~5mio€/p.a.).
- Develop the transformational strategy & roadmap for a supply & demand platform on ServiceNow, driving harmonization & integration of legacy systems.
- Led cross-functional teams for design and rollout of these digital business models on ServiceNow backend platform.
- Enabled strategic decision-making by combining Azure DevOps transparency structures including using Agile methods like PI Planning, WSJF priorization.
- Acting as the business demand manager & digital counterpart for CS CRM.
- Responsible for the internal project organization & external partners as well as organizational interfaces & dependencies to other departments.
- RFP execution & manage vendors in accordance with contracts and internal requirements.
- Contributed to Project sucCeSs, Northstar and being part of the RaaS Tiger Team & Spryker Customer Advisory Board.
Marius T.
Last position:
Senior IT Project and Process Manager at Sunnic Lighthouse GmbH
Thorough process analysis to identify weaknesses and assess optimization potential
Precise modeling of business processes using BPMN 2.0
Creation of detailed requirements and functional specifications to document use cases
Comprehensive gathering of existing company processes
In-depth process analyses to uncover potentials
Moderation and facilitation of workshops with subject matter experts and executives
Taking on project management for selecting and implementing a new ETRM system environment
Benjamin S.
Last position:
CRM strategy & requirements analysis for marketing campaigns in the automotive sector at AUDI AG
- Development of strategies, processes and system requirements to further develop the lead and campaign streams of a Salesforce system for the subsystems Sales Cloud, Marketing Cloud and Analytics Cloud
- Gathering and creation of marketing strategy concepts for direct sales, focusing on lead generation for new and existing customers
- Analysis and optimization of existing and new contact points
- Derivation of system requirements and user tests for new developments
- Establishment of a requirements and implementation process for business needs at the interface between CRM strategy and marketing system operations
- Facilitation of ideation workshops with the project's stakeholders
- Mediation between business and technical project stakeholders
- Analysis and post-documentation of existing marketing strategies and the system functions already created for them
- Analysis of target groups and pre-system data quality as a foundation for new CRM strategies
- Consultation on content and asset strategy for marketing campaigns
- Definition of KPIs and other performance criteria for the system and CRM strategy
Onur D.
Last position:
Co-Founder at tickitaka
- Live ticker SaaS platform for Football and Ice Hockey
Ioan D.
Last position:
Senior Software Developer at ING
- Tribe Home, Product Area 4 - Customer in Life, Squad Cybertron.
- Analysis, design, development, and testing of new requirements for Optimmo, construction financing software.
- Analysis, design, development, and testing of the JEE application MWS kredit-baufi.
- Analysis, design, development, and testing of the Wicket Optimmo application.
- Analysis, design, development, and testing of kredit-baufi batch programs.
- Migration of kredit-baufi batches to RHEL9.
- CiL SCS Consumer Pacts with Finagle.
- CiL ScS Touch Point Architecture Integration.
- Team size: 10.
- Tools / Frameworks: OpenJDK Java 17, Kotlin 1.6.0, Azure, Jenkins, Stash, JEE, Gitlab, JIRA, Confluence, git, Spring 6.0, Sping Cloud, Spring Data, Hibernate, JPA, JMS, Kafka, Oracle, PL/SQL, Red Hat Enterprise Linux (RHEL), Maven, REST, JBoss, Intellij IDEA, Wicket 9 and 10, Istio.
Klaus K.
Last position:
Head of Marketing at Sill Optics
- Responsible for global marketing communications for the market leader in manufacturing high-end laser objectives for medical technology, quantum optics, and additive manufacturing
- Shaped the strategic and conceptual direction of marketing activities, conducted market analysis, and managed marketing automation
- Developed concepts, managed budgets, planned resources, and handled reporting
- Led internal and external corporate communications
- Implemented a CRM system and conducted agile project management training for the sales team, fostering customer relationship management
Partha N.
Last position:
AI Software Developer at Fraunhofer IIS
- Built a custom AI chatbot for an e-commerce client using GPT-4 and LangChain with RAG, reducing customer support ticket volume by 45% and improving response accuracy to 92%.
- Designed and deployed an intelligent document processing system using LlamaIndex, Pinecone, and FastAPI for a FinTech startup, enabling semantic search across 100K+ financial documents.
- Developed multi-agent AI workflows using CrewAI and LangGraph for a marketing agency, automating lead research, content generation, and outreach — saving 20+ hours/week of manual work.
- Created AI-powered automation pipelines using n8n, Make, and Zapier integrated with CRMs (GoHighLevel, HubSpot), reducing manual data entry by 80% for a real estate firm.
- Delivered prompt engineering and LLM fine-tuning consulting for multiple clients, optimizing AI model outputs for customer support, content creation, and data extraction use cases.
- Built production-ready REST APIs with Python and FastAPI to serve AI models on AWS and GCP, handling 10K+ daily requests with 99.9% uptime.
Peter L.
Last position:
Zoho Consulting and Development at Zuperstars mit Z wie Zoho
- Consulting on functional topics and their feasibility with Zoho technologies
- Implementing solutions based on Zoho
- Integrating Zoho solutions with third-party systems
- Performing data migrations
- Training and support
Tim S.
Last position:
Freelance Business Intelligence Consultant at Self-employed
- Ongoing support for a Lucanet project in Hamburg (logistics/financial market)
- Consulting on budgeting topics
- Consulting on fixed asset accounting issues
- Support with analyses
- Implementation of Lucanet at a customer near Munich (retail/building materials)
- Support with the initial setup
- Preparation of Excel data imports
- Development of an SQL interface to Navision data
- Ongoing support for a Lucanet project in Munich (pharmaceuticals/medical)
- Data output to SQL Server
- Support and consulting in setting up legal consolidation
- Ongoing support for a Lucanet project in Cologne (publishing)
- Preparation of Excel imports
- Support with the initial setup (project restart)
- Ongoing support for a Lucanet project in Ludwigsburg (chemicals, printing inks, hobby paints)
- Connecting Lucanet to an existing data warehouse solution (SQL)
- Ongoing support for a Lucanet project in Bad Staffelstein (solar industry)
- Connecting Lucanet to an existing data warehouse solution (SQL)
- Connecting the Lucanet Reporting Package
- Support and consulting in setting up legal and management consolidation
- Ongoing support for a Lucanet project in Zeven (transport and logistics)
- Administration of the existing Lucanet solution
- Connecting the Lucanet Reporting Package
- Support and consulting in setting up legal and management consolidation
- Support with planning and forecasting
- Implementation of Lucanet at a customer in Luxembourg (retail)
- Installation and setup
- Support with the initial setup
- Preparation of Excel/DWH interface data imports
- Implementation of Lucanet at a customer in Nuremberg (manufacturing)
- Support with the project restart
- Design of reporting and planning
- Setup of import packages
- Lucanet in-house consultant at an international software group with a focus on M&A
- Consulting and support for the group holding company and business units regarding the implementation, rollout and operation of the Lucanet Disclosure Management solution
- Implementation of Lucanet at a customer in Wassertrüdingen
- Database setup and configuration
- Connecting source systems using Lucanet interfaces
- Preparation of consolidated financial statements
- Support with the consolidation process
- Support with the reporting process
- Support for Lucanet at a customer in Stuttgart
- Support with the consolidation process
- Support with the reporting process
- Support with the planning process
- Sparring partner for the specialist department
- Support for Lucanet at a customer in Landau
- Implementation of cost center allocation in Lucanet
- Support with the consolidation process
- Support for a Lucanet carve-out for a customer in Waldstetten
- Database setup and configuration
- Design and implementation of BI software at a staffing services provider in Nuremberg
- Connecting various source systems
- Development of data warehouse and ETL processes
- Creation of several cubes and data marts
- Ongoing support and further development
- Based on: Cubeware Importer, SQL Server, TM1
- Design and implementation of BI software at an elevator company in Nuremberg
- Connection to Navision BC
- Development of data warehouse and ETL processes
- Creation of several cubes and data marts
- Based on: Cubeware Importer, SQL Server
- Design and implementation of BI software at a logistics company in Leipzig
- Connection of various source data
- Development of data warehouse and ETL processes
- Creation of several cubes and data marts
- Based on: Cubeware Importer, SQL Server, TM1
- Design and implementation of BI software at a corporate group in Freilassing
- Connection of various source data
- Development of data warehouse and ETL processes
- Based on: Cubeware Importer, SQL Server, TM1
- Design and implementation of a new reporting environment based on SQL Server and Power BI
- Best practice consulting for the creation of a data warehouse
- Support with report creation in Power BI
- Support with transforming an existing DWH solution to SAP BW
- Analysis and documentation
- Ongoing consulting on processes
- Support with designing BW/SAC models
- Reporting in SAC
- Rebuilding the BI environment at an international company from Berlin (manufacturing/retail)
- Connecting SAP BO to the new DWH (SSIS)
- Creation of tabular model cubes (SSAS)
- Creation of reports and KPIs
- User training
Andreas V.
Last position:
Senior Software Developer, Architect at ifm Solutions GmbH
- IoT platform to connect, transform and get actionable results
- Built a microservice observability solution to improve insights for developers and operations teams
- Made advanced performance optimizations in .NET code, databases and time series
- Provided architectural advice to developer teams on performance, scalability, reliability and code quality
- Evaluated and built PoCs for new technologies, including time series databases and messaging platforms
- Technologies: C#/F#/Rust, InfluxDB, ClickHouse, Prometheus, Grafana, k6, RabbitMQ, EMQX, Docker, Kubernetes, Azure AKS
Jasmin E.
Last position:
Head of Cloud Sales, Advisory & Solutions Central Europe at Eviden
- Sustained new business growth with 120%+ book-to-bill despite challenging corporate and market headwinds.
- Delivered the strongest deal conversion across business lines and Cloud regions (qualified: 50%+ win rate, 70%+ hit rate).
- Expanded and strengthened Cloud, Smart Data/AI, and Sovereignty capabilities and partnerships.
- Improved operational efficiency, transparency, and speed by optimizing Sales, Pre-sales, and Workforce Management processes — reducing time to staffing, enhancing solution readiness, and faster time to offer.
- Coached and mentored emerging talents and future executives.
- Served as a member of the global Eviden Executives team.
- Secured new market recognitions for team achievements, including:
- ISG Leader Ratings in multiple Cloud Services categories (Azure, Microsoft 365, SAP, AWS)
- Industry Awards such as Best Innovative Project 2023 (Red Hat) and Project of the Year (Ionos)
- Global Recognition as Challenger in Public Cloud (Gartner)
Ralph N.
Last position:
AI Lead Engineer Car Configurator for leading German premium manufacturer at e-ntegration GmbH
- Intent-driven approach to configure all models across all series automotive in all distribution markets of this car manufacturer
- Developed a customer-facing, conversation-driven integration layer to achieve 100% hallucination-free technical configurations
- Utilized Microsoft Azure AI Services: AI Foundry, Agent Service, AI Search; Prompt Shield Services; Content Security; Terraform; API Gateway; AI Gateway; Container Services; Azure Agent SDK; Agent Skills; RAG; MCP Servers and tools
Discover over 15,000 top freelancers
Statistics of experts using Customer Relationship Management
Aggregated from the professional profiles of matched freelancers.
Experience
18 years (Germany: 21 years)
Position duration
3.4 years (Germany: 3.2 years)
Positions per freelancer
9 (Germany: 11)
Top business areas
Information Technology, Product Development, Project Management
Top industries
Information Technology, Professional Services, Manufacturing
Certification focus areas
Information Technology, Project Management, Business Intelligence
Bachelor's degree or higher
89% (Germany: 88%)
Master's degree or higher
53% (Germany: 55%)
Doctorate
11% (Germany: 7%)
Certifications per freelancer
3
Most common languages
German, English, Spanish
Speak two or more languages
95% (Germany: 97%)
Based on our profile pool as of 29 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology in Nuremberg are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts in Nuremberg using Customer Relationship Management
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 29 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Customer Relationship Management experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (82%)
- Professional Services (50%)
- Manufacturing (41%)
- Automotive (36%)
- Energy (27%)
- Retail (27%)
- Advertising (23%)
- Telecommunication (23%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
What CRM covers
Customer Relationship Management, commonly called CRM, combines processes, data and software for managing customer relationships. It gives sales, marketing and service teams one view of accounts, contacts, interactions, opportunities and support history. Strong CRM work connects business goals with practical daily workflows.
Systems and platforms
CRM specialists work across platforms such as Salesforce, Microsoft Dynamics 365, HubSpot, SAP Customer Experience and Zoho CRM. Their work can include platform selection, data models, permissions, automation, dashboards and integrations. They also understand APIs, webhooks, identity management and data quality.
What companies build
- Sales pipelines with lead, account and opportunity processes
- Marketing journeys, segmentation and campaign handoffs
- Customer service cases, queues, knowledge bases and escalation rules
- Forecasting, activity reporting and management dashboards
- Integrations with ERP, ecommerce, telephony and communication tools
When specialists help
Companies bring in freelance CRM experts during a new implementation, migration, merger or major process change. They also help when adoption is low, records are unreliable or teams rely on spreadsheets outside the main system. In Nuremberg, specialists may support manufacturing, logistics, services and internationally active businesses, with on-site workshops or remote delivery.
Skills that matter
Effective professionals combine platform knowledge with process design and stakeholder communication. They can map requirements, challenge unnecessary customization and document decisions clearly. Useful adjacent skills include SQL, data migration, JavaScript or Apex, integration architecture, analytics, change management and user training.
How quality is measured
A strong CRM professional creates a system people can use and trust. They define ownership, validation rules, security roles and success criteria before configuration begins. They test realistic user journeys, protect sensitive customer data, plan releases carefully and leave behind maintainable documentation. Clear communication in English and, where needed, German supports collaboration with Nuremberg-based teams.
Frequently asked questions
Key details about Customer Relationship Management, drawn from the questions we get asked most.
Customer Relationship Management is used to organize customer information and coordinate sales, marketing and service activities. A CRM system can track leads, accounts, opportunities, conversations, cases and follow-up tasks in one controlled environment.
CRM focuses on customer-facing processes such as sales, marketing and service, while ERP usually manages finance, supply chain, production and other internal operations. The two systems often work together, so integration design and clear data ownership are important.
A strong Customer Relationship Management specialist may work with Salesforce, Microsoft Dynamics 365, HubSpot, SAP Customer Experience or Zoho CRM. The best fit depends on your processes, existing systems, data model, integration needs and internal skills rather than on the platform name alone.
CRM work often includes data migration, API integration, reporting, access control and workflow automation. Depending on the project, useful related skills include SQL, JavaScript, Apex, Power Platform, ERP integration, analytics and change management.
The required experience depends on the scope and risk of the work. A focused workflow improvement may need a specialist with strong platform knowledge, while a migration or multi-country rollout calls for experience in data governance, integrations, testing, training and release planning.
Customer Relationship Management projects are often suitable for remote collaboration when documentation, access and decision-making are well organized. On-site workshops in Nuremberg can still help with process discovery, stakeholder alignment and user training, especially during implementation or major change.
Ask for examples of comparable workflows, migrations or integrations rather than only platform certifications. A capable CRM freelancer should explain trade-offs clearly, show how they test changes, address data quality and security, and define what your team will be able to maintain after handover.
For a Nuremberg-based project, clarify whether workshops, documentation and user support need German, English or both. A strong Customer Relationship Management professional can adapt communication to sales, service, marketing and technical stakeholders while keeping requirements and decisions precise.
The average hourly rate of freelancers in Nuremberg, Germany who have used Customer Relationship Management in their recent projects is 108 €, which corresponds to a daily rate of about 862 € based on an 8-hour working day.
Of the freelancers in Nuremberg, Germany who have used Customer Relationship Management in their recent projects, 89% hold at least a Bachelor's degree, 53% hold at least a Master's degree, and 11% hold a doctorate.
On average, freelancers in Nuremberg, Germany who have used Customer Relationship Management in their recent projects have 18 years of professional experience, with a single engagement typically lasting around 3.4 years.
The most common languages among freelancers in Nuremberg, Germany who have used Customer Relationship Management in their recent projects are German (100%), English (95%), and Spanish (23%).
The most common industries among freelancers in Nuremberg, Germany who have used Customer Relationship Management in their recent projects are Information Technology (82%), Professional Services (50%), and Manufacturing (41%).
The most common business areas among freelancers in Nuremberg, Germany who have used Customer Relationship Management in their recent projects are Information Technology (86%), Product Development (59%), and Project Management (59%).
Main locations of FRATCH Experts, who have recently used Customer Relationship Management
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin 
Hamburg 
Munich 
Cologne 
Frankfurt 
Stuttgart 
Dusseldorf 
Leipzig 
Dortmund 
Essen 
Bremen 
Hanover Request a free demo
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FRATCH CEO
