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Customer Relationship Management Experts in Nuremberg

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Hire experts who design CRM setups, clean customer data, connect sales and service workflows, and tailor tools like Salesforce, Microsoft Dynamics 365, and HubSpot CRM. Get fast, precise matching with vetted, available freelancers.

Meet FRATCH Experts in Nuremberg, who have recently used Customer Relationship Management

Verified expert

Partha Nandi

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AI Software Developer

Erlangen
Partha Nandi

Last position:

AI Software Developer at Fraunhofer IIS

  • Built a custom AI chatbot for an e-commerce client using GPT-4 and LangChain with RAG, reducing customer support ticket volume by 45% and improving response accuracy to 92%.
  • Designed and deployed an intelligent document processing system using LlamaIndex, Pinecone, and FastAPI for a FinTech startup, enabling semantic search across 100K+ financial documents.
  • Developed multi-agent AI workflows using CrewAI and LangGraph for a marketing agency, automating lead research, content generation, and outreach — saving 20+ hours/week of manual work.
  • Created AI-powered automation pipelines using n8n, Make, and Zapier integrated with CRMs (GoHighLevel, HubSpot), reducing manual data entry by 80% for a real estate firm.
  • Delivered prompt engineering and LLM fine-tuning consulting for multiple clients, optimizing AI model outputs for customer support, content creation, and data extraction use cases.
  • Built production-ready REST APIs with Python and FastAPI to serve AI models on AWS and GCP, handling 10K+ daily requests with 99.9% uptime.
Verified expert

Daniel Despa

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Consultant

Herzogenaurach
Daniel Despa

Last position:

Consultant at Carl Zeiss GmbH & Deloitte Consulting

  • Developed critical specifications, navigating technical and business requirements.
  • Led the project through its complex phases.
  • Orchestrated and supported the Integration Testing Cycle (ITC) and User Acceptance Testing (UAT).
  • Implemented robust test methodologies and systematically documented and addressed findings contributing to pre-GoLive readiness.
  • Ensured flawless implementation and enabled effective trainer training.
  • Conducted unit and functional tests.
  • Facilitated alignment between development and business goals.
  • Provided transparent progress reports and maintained documentation quality.
  • Developed Fiori apps for inventory management and material staging status.
Verified expert

Marius Toader

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Senior IT Project and Process Manager

Nürnberg
Marius Toader

Last position:

Senior IT Project and Process Manager at Sunnic Lighthouse GmbH

  • Thorough process analysis to identify weaknesses and assess optimization potential

  • Precise modeling of business processes using BPMN 2.0

  • Creation of detailed requirements and functional specifications to document use cases

  • Comprehensive gathering of existing company processes

  • In-depth process analyses to uncover potentials

  • Moderation and facilitation of workshops with subject matter experts and executives

  • Taking on project management for selecting and implementing a new ETRM system environment

Verified expert

Benjamin Schötz

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CRM strategy & requirements analysis for marketing campaigns in the automotive sector

Nürnberg
Benjamin Schötz

Last position:

CRM strategy & requirements analysis for marketing campaigns in the automotive sector at AUDI AG

  • Development of strategies, processes and system requirements to further develop the lead and campaign streams of a Salesforce system for the subsystems Sales Cloud, Marketing Cloud and Analytics Cloud
  • Gathering and creation of marketing strategy concepts for direct sales, focusing on lead generation for new and existing customers
  • Analysis and optimization of existing and new contact points
  • Derivation of system requirements and user tests for new developments
  • Establishment of a requirements and implementation process for business needs at the interface between CRM strategy and marketing system operations
  • Facilitation of ideation workshops with the project's stakeholders
  • Mediation between business and technical project stakeholders
  • Analysis and post-documentation of existing marketing strategies and the system functions already created for them
  • Analysis of target groups and pre-system data quality as a foundation for new CRM strategies
  • Consultation on content and asset strategy for marketing campaigns
  • Definition of KPIs and other performance criteria for the system and CRM strategy
Verified expert

Onur Duman

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Co-Founder

Fürth
Onur Duman

Last position:

Co-Founder at tickitaka

  • Live ticker SaaS platform for Football and Ice Hockey
Verified expert

Klaus Kerschensteiner

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Head of Marketing

Herzogenaurach
Klaus Kerschensteiner

Last position:

Head of Marketing at Sill Optics

  • Responsible for global marketing communications for the market leader in manufacturing high-end laser objectives for medical technology, quantum optics, and additive manufacturing
  • Shaped the strategic and conceptual direction of marketing activities, conducted market analysis, and managed marketing automation
  • Developed concepts, managed budgets, planned resources, and handled reporting
  • Led internal and external corporate communications
  • Implemented a CRM system and conducted agile project management training for the sales team, fostering customer relationship management
Verified expert

Peter Langheinrich

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Zoho Consulting and Development

Nürnberg
Peter Langheinrich

Last position:

Zoho Consulting and Development at Zuperstars mit Z wie Zoho

  • Consulting on functional topics and their feasibility with Zoho technologies
  • Implementing solutions based on Zoho
  • Integrating Zoho solutions with third-party systems
  • Performing data migrations
  • Training and support
Verified expert

Michael Schlitzkus

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Senior Project Lead & Technical Product Manager - Digital enabled services

Erlangen
Michael Schlitzkus

Last position:

Senior Project Lead & Technical Product Manager - Digital enabled services at Siemens Healthineers AG

  • Acting as the program lead for digitally enabled services, overseeing projects like Transformation, remote scanning (WeScan), e-commerce, and OneGate (budget: ~€5M p.a.).
  • Developed the transformation strategy and roadmap for a supply and demand platform on ServiceNow, driving harmonization and integration of legacy systems.
  • Led cross-functional teams in designing and rolling out these digital business models on the ServiceNow backend platform.
  • Enabled strategic decision-making by building Azure DevOps transparency structures and using Agile methods like PI Planning and WSJF prioritization.
  • Served as the business demand manager and digital counterpart for CS CRM.
  • Managed internal project organization, external partners, and organizational interfaces and dependencies with other departments.
  • Executed RFPs and managed vendors according to contracts and internal requirements.
  • Contributed to Project sucCeSs, Northstar, and was part of the RaaS Tiger Team and Spryker Customer Advisory Board.
Verified expert

René Schädlich

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Digital Marketing & eCommerce - Expert

Erlangen
René Schädlich

Last position:

Head of Marketing & Communication at infoteam Software AG

Verified expert

Jasmin Endner

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Head of Cloud Sales, Advisory & Solutions Central Europe

Fürth
Jasmin Endner

Last position:

Head of Cloud Sales, Advisory & Solutions Central Europe at Eviden

  • Sustained new business growth with 120%+ book-to-bill despite challenging corporate and market headwinds.
  • Delivered the strongest deal conversion across business lines and Cloud regions (qualified: 50%+ win rate, 70%+ hit rate).
  • Expanded and strengthened Cloud, Smart Data/AI, and Sovereignty capabilities and partnerships.
  • Improved operational efficiency, transparency, and speed by optimizing Sales, Pre-sales, and Workforce Management processes — reducing time to staffing, enhancing solution readiness, and faster time to offer.
  • Coached and mentored emerging talents and future executives.
  • Served as a member of the global Eviden Executives team.
  • Secured new market recognitions for team achievements, including:
  • ISG Leader Ratings in multiple Cloud Services categories (Azure, Microsoft 365, SAP, AWS)
  • Industry Awards such as Best Innovative Project 2023 (Red Hat) and Project of the Year (Ionos)
  • Global Recognition as Challenger in Public Cloud (Gartner)
Verified expert

Ralph Navasardyan

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AI Lead Engineer Car Configurator for leading German premium manufacturer

Rückersdorf
Ralph Navasardyan

Last position:

AI Lead Engineer Car Configurator for leading German premium manufacturer at e-ntegration GmbH

  • Intent-driven approach to configure all models across all series automotive in all distribution markets of this car manufacturer
  • Developed a customer-facing, conversation-driven integration layer to achieve 100% hallucination-free technical configurations
  • Utilized Microsoft Azure AI Services: AI Foundry, Agent Service, AI Search; Prompt Shield Services; Content Security; Terraform; API Gateway; AI Gateway; Container Services; Azure Agent SDK; Agent Skills; RAG; MCP Servers and tools
Verified expert

Premalatha Sampathi

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Software Engineer

Erlangen
Premalatha Sampathi

Last position:

Software Engineer at ASO-TDS(DISCOVERY)

  • Created database schemas and liaised with geographically distributed teams using waterfall methodology
  • Participated in business workshops and authored technical specification documents aligned with architectural requirements
  • Developed high-quality code deliverables and reports using repository tools
Verified expert

Roland Bluth

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Senior IT Manager (Freelance)

Fürth
Roland Bluth

Last position:

Senior IT Manager (Freelance) at Self-employed

  • Advising companies and employees on IT, strategy, and business processes
  • Managing and transforming IT landscapes
  • Coaching transformation processes in business and IT
  • Communicating IT topics clearly at all levels
Verified expert

Isabel Petri Da Silva

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Shareholder and Managing Director

Zirndorf
Isabel Petri Da Silva

Last position:

Shareholder and Managing Director at PI Partnermanagement GmbH

  • Consulting for partnerships and sales department, taking care of large corporate customers and advising the sales team and management
  • Setting up and running a GmbH to take over smaller consulting jobs in the startup and event management sectors for corporate clients and event organizers

Discover over 15,000 top freelancers

Statistics of experts using Customer Relationship Management

Aggregated from the professional profiles of matched freelancers.

Experience

17 years

Position duration

3.3 years

Positions per freelancer

9

Top business areas

Information Technology, Project Management, Product Development

Top industries

Information Technology, Professional Services, Automotive

Certification focus areas

Information Technology, Project Management, Business Intelligence

Bachelor's degree or higher

89%

Master's degree or higher

50%

Doctorate

11%

Certifications per freelancer

3

Most common languages

German, English, Spanish

Speak two or more languages

95%

Based on our profile pool as of 30 Aug 2026.

About the technology

CRM work

Customer Relationship Management, or CRM, is used to manage leads, accounts, contacts, deals, and service cases in one place. Strong experts shape the system around real sales, marketing, and support work, not the other way around. They keep the setup clear enough for teams to use every day.

Common systems

  • Salesforce setup and process design
  • Microsoft Dynamics 365 configuration and cleanup
  • HubSpot CRM structure and automation
  • Migration from older customer tools
  • Reporting for sales and service teams

What experts deliver

CRM professionals handle data models, pipeline stages, permissions, automations, dashboards, and integrations. They often work on lead routing, case handling, email sync, and campaign tracking. The goal is a system that fits the company’s process and stays maintainable.

When to bring one in

Companies often need freelance CRM expertise when a rollout is delayed, data is messy, or the current setup no longer fits the business. A specialist helps after mergers, tool changes, or when sales and service teams disagree on how the system should work. In Nuremberg, this is often a fit for industrial firms, B2B services, and growing local teams that need structure fast.

What strong specialists do

  • Map business steps before changing the system
  • Keep fields, workflows, and permissions simple
  • Test imports, automations, and integrations carefully
  • Explain trade-offs to sales, marketing, and support
  • Document the setup so teams can maintain it

Skills around CRM

Good CRM work usually reaches beyond the core tool. Strong professionals understand data quality, process design, reporting, integrations with ERP or ticketing systems, and user training. They also know how to adapt the system for remote teams while still supporting on-site collaboration when workshops are needed.

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Frequently asked questions

Key details about Customer Relationship Management, drawn from the questions we get asked most.

Customer Relationship Management is the way a company stores and uses customer data across sales, marketing, and service. In practice, it usually means a CRM system that tracks contacts, deals, tasks, emails, and cases in one place. Good specialists make that setup match the real process, so teams can work without constant manual fixes.

CRM is the category, while Salesforce, Microsoft Dynamics 365, and HubSpot CRM are common products in that category. A freelancer who knows CRM well should understand the business process first, then adapt the chosen tool. The best fit depends on how your teams sell, support, and report.

A strong Customer Relationship Management specialist can design pipelines, clean data, configure permissions, and build useful automations. They should also handle reporting, handovers between teams, and integrations with email, finance, or service tools. The main sign of quality is a system people actually use.

A CRM project does not always need a large team, but it does need someone who has handled similar process work before. Simple fixes may need only one specialist, while migrations or multi-team rollouts need deeper experience. The more systems, data sources, and departments involved, the more important that depth becomes.

Customer Relationship Management work often sits next to data cleanup, process mapping, automation, and reporting. Many specialists also know integrations with ERP, support, email, and marketing tools. If the project touches user adoption, training and documentation matter just as much as technical setup.

CRM focuses on customer-facing work: contacts, opportunities, service, and follow-up. ERP is broader and usually covers finance, supply chain, and operations, while marketing automation focuses more on campaigns and nurture flows. A good specialist knows where the boundaries are and connects the tools cleanly.

Yes, Customer Relationship Management work often works very well remotely because much of it is process design, configuration, and testing. On-site sessions can help when teams need workshop-style decisions, especially for sales and service flows. In Nuremberg, many companies use a mix of both depending on the project phase.

Look at how a Customer Relationship Management freelancer thinks about process, data, and adoption, not only the tool name. Ask for examples of migrations, workflow design, reporting, and how they handled messy data or conflicting team needs. Clear documentation and careful testing are strong signs of quality.

Of the freelancers in Nuremberg, Germany who have used Customer Relationship Management in their recent projects, 89% hold at least a Bachelor's degree, 50% hold at least a Master's degree, and 11% hold a doctorate.

On average, freelancers in Nuremberg, Germany who have used Customer Relationship Management in their recent projects have 17 years of professional experience, with a single engagement typically lasting around 3.3 years.

The most common languages among freelancers in Nuremberg, Germany who have used Customer Relationship Management in their recent projects are German (100%), English (95%), and Spanish (24%).

The most common industries among freelancers in Nuremberg, Germany who have used Customer Relationship Management in their recent projects are Information Technology (81%), Professional Services (52%), and Automotive (38%).

The most common business areas among freelancers in Nuremberg, Germany who have used Customer Relationship Management in their recent projects are Information Technology (86%), Project Management (62%), and Product Development (57%).

Main locations of FRATCH Experts, who have recently used Customer Relationship Management

Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.

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Philipp Thomaschewski

FRATCH CEO

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