Customer Relationship Management Experts in Hanover
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Meet FRATCH Experts in Hanover, who have recently used Customer Relationship Management
Britta F.
Last position:
Project Manager, Volkswagen Commercial Vehicles / Aftersales
- Independent responsibility for the design and cross-market rollout of a safety-relevant digitalization project for the central, transparent provision of vehicle and service data
- Development of an integration concept for existing IT and workshop syst...
Joern Thieme
Last position:
Senior Software Developer | Database Expert | Business Intelligence | 24+ years of project experience at HannoMax GmbH
Are you looking for more than just a developer, but a partner who understands business processes and develops sustainable solutions? Then I am the right person for you.
For more than 24 years, I have been helping companies develop software solutions, use data intelligently, and make business processes more efficient. I combine solid technical expertise with a deep understanding of business operations and economic relationships.
My focus is on developing custom software and database solutions as well as integrating existing systems. I have implemented numerous projects in which CRM, ERP, webshop, logistics, and other business systems were connected with each other. The result is automated processes, less manual work, and higher data quality.
I also develop business intelligence and data warehouse solutions as well as management reports that give decision-makers a reliable data basis at any time.
I get up to speed quickly in existing systems and also find practical, cost-effective solutions for complex requirements. I always keep the overall system in view - not just individual lines of code.
My services at a glance:
- Custom software development
- Database development and performance optimization
- Business Intelligence & Data Warehouse
- Management reporting and dashboards
- ERP, CRM, webshop, and logistics integration
- Interface development and process automation
- Analysis and optimization of business processes
- Technical consulting and solution architecture My clients value my structured way of working, my quick grasp of things, and my high standards of quality. I think like an entrepreneur, communicate on equal footing, and develop solutions that work well in the long run.
My goal is simple: simplify processes, make data usable, and help companies become more successful with well-thought-out software solutions.
Boris Hoeflich
Last position:
Head of Product Management at Global Payments Germany
- Lead the Product Management department with 15 internal and external staff.
- Responsible for budget and resource planning in the product area.
- Integrated the solution engineering team into product management.
- Redesigned the operating model and established governance structures and processes.
- Set up governance structures and processes for internal ICT outsourcing.
- Integrated local processes with the international Global Payments product organization.
- Defined and aligned the future responsibilities of the product management area.
- Oversaw all activities for the market launch of new products in Germany.
- Prepared the transition of the Global Payments product organization into a joint venture with Commerzbank.
- Implemented comprehensive stakeholder management with shareholders, service providers, and the internal processor and software developers in Eastern Europe.
Maximilian Mayerhofer
Last position:
Test Data Creation and Management at statutory accident insurance
- Provision of cross-system synthetic test data for test automation for insured persons, companies and external partners in coordination with specialist departments and stakeholders, taking requirements and test cases into account
- Synthesis of test data with regard to data protection and data security
Roman Mölling
Last position:
Head of Corporate Communications and Press Officer at Investment and Development Bank of Lower Saxony – NBank
- Introduction of a comprehensive communications concept
- Strategic advice to the executive board
- Managing public affairs issues with five state ministries and the state audit office
- Further development of the corporate identity
- Leading a team of up to ten employees
Jan Heinemann
Last position:
Project Manager Digital Services & Touchpoints at Allianz SE
- End-to-end responsibility for the service area relaunch
- Leadership of a squad (15 people) consisting of developers, UX designers, user researchers, business analysts, etc.
- Requirement analysis, coordination with internal and external stakeholders, C-level management
- Development of additional digital products and services for best-in-class digital customer interaction
- Collaboration with cross-functional teams and management of features and backlog
Torsten Glunde
Last position:
Datavault with Informatica on Oracle at SEFE
- Datavault modeling and performance improvements in Oracle.
- Requirements process with model-driven Datavault automation.
- Preparation of business requirements for the pricing database in the gas and electricity market.
- Sales performance based on Salesforce CRM.
- Tasks: design and development.
- Tools used: Informatica, Oracle, DBT, Docker, DataOps, Airflow Workflow, Python Ingestion, Gitlab CI.
Frank Nitze
Last position:
Developer at In-house development of the HAPPYLIST web application
- Fully developed a CRM system for contact management in network marketing
- Enabled configuration of tags, custom reminders, birthday reminders and more
- Application is productive
- Technologies and methods: Trello, Python, Django, Rest-Framework, Bootstrap, PostgreSQL
Katharina Hinkel
Last position:
E-Commerce Marketing Specialist at NICOLAI GmbH
- Management and steering of performance channels as well as development of growth and profitability strategies
Anuprita Pargaonkar
Last position:
Operations Assistant at TableSnappr GmbH
- System conception and onboarding of new customers
- Customer communication and data maintenance (CRM tools – HubSpot and Typo3)
- General research activities to acquire new customers
- Creation and maintenance of documentation and instructions
- Creation of reports for billing purposes and general support
Discover over 15,000 top freelancers
Statistics of experts using Customer Relationship Management
Aggregated from the professional profiles of matched freelancers.
Experience
26 years
Position duration
3.2 years
Positions per freelancer
17
Top business areas
Project Management, Information Technology, Product Development
Top industries
Professional Services, Automotive, Information Technology
Certification focus areas
Product Development, Human Resources, Information Technology
Bachelor's degree or higher
57%
Master's degree or higher
29%
Certifications per freelancer
1
Most common languages
German, English, French
Speak two or more languages
100%
Based on our profile pool as of 30 Aug 2026.
About the technology
What CRM Covers
Customer relationship management brings customer data, sales activity, service cases, and follow-up tasks into one working system. It helps teams keep track of leads, accounts, contacts, and renewals without relying on scattered spreadsheets or inboxes. Strong CRM work turns daily customer work into a clear process.
Common Projects
- Set up lead, account, and contact structures
- Design sales pipelines and service workflows
- Clean and migrate customer records
- Connect CRM data with email, forms, and reporting tools
- Adapt dashboards for management and sales teams
These projects often sit inside Salesforce, Microsoft Dynamics 365, HubSpot CRM, or Zoho CRM. Experts also shape automation rules, approval steps, and field layouts so teams can work faster with fewer manual updates.
Tools And Ecosystem
CRM specialists often work with integrations, APIs, data imports, reporting layers, and automation features. They need to understand how customer data moves between marketing, sales, support, and finance systems. In Hanover, this is especially useful for companies that need local collaboration with German-speaking teams and remote support for broader rollouts.
When To Bring In Help
Companies usually bring in freelance CRM expertise when a system feels messy, slow, or inconsistent. Common signs are duplicate contacts, low data quality, broken handoffs, or a rollout that needs structure before users trust it. Short-term help is also useful when a team needs extra capacity for migration, cleanup, or a new process design.
What Good Specialists Do
Strong CRM professionals ask about real workflows before changing fields or building automation. They document data rules, keep user roles clear, and test the path from lead capture to closed case or closed deal. They also balance structure with usability so the system supports daily work instead of getting in the way.
Hanover Delivery
For Hanover projects, CRM work often needs a mix of remote delivery and focused on-site sessions. That helps with workshops, stakeholder alignment, and training while still keeping technical implementation efficient. Good experts can work in English or German when the team needs both.
Frequently asked questions
Quick answers to the questions that come up most around Customer Relationship Management.
Customer Relationship Management is used to keep sales, service, and customer communication in one organized system. It helps teams track leads, manage accounts, follow up on tasks, and keep a clear history of each customer relationship. That makes handovers cleaner and decisions easier.
Customer Relationship Management is the broader practice and system design, while Salesforce and HubSpot CRM are specific products in that space. Microsoft Dynamics 365 and Zoho CRM are other common options. A good freelancer should understand the business process first, not just the tool name.
A strong Customer Relationship Management expert should also understand process design, data cleanup, reporting, and system integration. Familiarity with APIs, email tooling, forms, and permission models is often important too. If the work touches sales or support, user training and adoption planning matter as well.
You do not need a full program before bringing in Customer Relationship Management help. A clear task, such as migration, workflow setup, or dashboard cleanup, is enough to start. The more complex the data model and integrations, the more important it is to choose someone who has handled similar structures before.
Teams often look for Customer Relationship Management support when data quality is poor, workflows are inconsistent, or a rollout has stalled. Outside help is also useful when the in-house team is busy with other systems or lacks time for testing and documentation. A freelancer can step in for a short phase without changing the whole team structure.
Yes, most Customer Relationship Management work can be done remotely because setup, data review, and automation design happen in the system. On-site sessions in Hanover still help for workshops, user training, and stakeholder alignment. Many companies use a mix of both for smoother delivery.
Look for clear process thinking, clean documentation, and examples of practical improvements in Customer Relationship Management systems. Good specialists can explain why they chose a field structure, workflow, or permission model, not just what they changed. They should also be comfortable testing edge cases and fixing messy data.
Freelancers working in Customer Relationship Management often solve data migration, duplicate cleanup, automation errors, and reporting gaps. They may also redesign lead routing, service handoffs, or account structures. The best ones keep the system simple enough for real users to adopt it.
Of the freelancers in Hanover, Germany who have used Customer Relationship Management in their recent projects, 57% hold at least a Bachelor's degree and 29% hold at least a Master's degree.
On average, freelancers in Hanover, Germany who have used Customer Relationship Management in their recent projects have 26 years of professional experience, with a single engagement typically lasting around 3.2 years.
The most common languages among freelancers in Hanover, Germany who have used Customer Relationship Management in their recent projects are German (100%), English (100%), and French (30%).
The most common industries among freelancers in Hanover, Germany who have used Customer Relationship Management in their recent projects are Professional Services (80%), Automotive (60%), and Information Technology (60%).
The most common business areas among freelancers in Hanover, Germany who have used Customer Relationship Management in their recent projects are Project Management (90%), Information Technology (80%), and Product Development (80%).
Main locations of FRATCH Experts, who have recently used Customer Relationship Management
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
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Hamburg 
Munich 
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Frankfurt 
Stuttgart 
Dusseldorf 
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Dortmund 
Essen 
Bremen 
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Philipp Thomaschewski
FRATCH CEO
