Jan Heinemann - Project Manager Digital Services & Touchpoints

Q: Where is Jan based?

Jan is based in Hanover, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Jan speak?

Jan speaks the following languages: German (Native), English (Advanced) .

Q: How many years of experience does Jan have?

Jan has at least 13 years of experience. During this time, Jan has worked in at least 8 different roles and for 7 different companies . The average length of individual experience is 2 years and 7 months . Note that Jan may not have shared all experience and actually has more experience.

Q: What is Jan's latest experience?

Jan's most recent position is Project Manager Digital Services & Touchpoints at Allianz SE .

Q: What companies has Jan worked for in recent years?

In recent years, Jan has worked for Allianz SE , Telefónica - O2 , and goldgas .

Q: Which industries is Jan most experienced in?

Jan is most experienced in industries like Advertising , Insurance , and Media and Entertainment . Jan also has some experience in Utilities and Telecommunication .

Q: Which business areas is Jan most experienced in?

Jan is most experienced in business areas like Marketing , Product Development , and Strategy . Jan also has some experience in Customer Service , Project Management , and Business Intelligence .

Q: Which industries has Jan worked in recently?

Jan has recently worked in industries like Utilities , Telecommunication , and Insurance .

Q: Which business areas has Jan worked in recently?

Jan has recently worked in business areas like Product Development , Project Management , and Customer Service .

Recommended expert

Hanover, Germany

Experience

Dec 2023 - Jan 2025

1 year 2 months

Project Manager Digital Services & Touchpoints

Allianz SE

End-to-end responsibility for the service area relaunch
Leadership of a squad (15 people) consisting of developers, UX designers, user researchers, business analysts, etc.
Requirement analysis, coordination with internal and external stakeholders, C-level management
Development of additional digital products and services for best-in-class digital customer interaction
Collaboration with cross-functional teams and management of features and backlog

Mar 2023 - Dec 2023

10 months

Product Owner X-CHOICE Inbound

Telefónica - O2

Development of AI models for delivering NBA-NBO recommendations for inbound channels
Support for integrating recommendations into CSS and the CSS agents' frontend
Support for other B2C squads to optimize customer engagement and service processes
Support for the permission squad in creating business cases for various committees
Requirement analysis & stakeholder management for coordination with departments and management

Oct 2022 - Mar 2023

6 months

Product Owner X-CHOICE Outbound

Telefónica - O2

Development of AI models for delivering NBA-NBO recommendations for outbound channels
Project execution in fast-track mode for X-Sell I@H & upsell action types
Requirement analysis & stakeholder management for coordination with departments and management

Oct 2020 - Jul 2022

1 year 10 months

Project Manager Business Development & Transformation / Customer Experience Management

goldgas

Product Owner for the development of a service portal and the relaunch of the website/webshops
Close collaboration with customer service for the enhancement of the CRM system's agent frontend
End-to-end definition of customer and service processes, including incident management
Collaboration with internal stakeholders and coordination of external service providers
Development and implementation of test concepts/scenarios and business cases

Mar 2019 - Sep 2020

1 year 7 months

Product Owner CRM & Customer Experience

SIGNAL IDUNA

Product Owner for the service area relaunch and data-driven sales management
End-to-end responsibility for developing data-driven digital products and services
Development of customer journeys and a service blueprint for digitalizing service processes
Interim lead of the UX chapter (13 UX strategists) and further development of UX capabilities in the company
Close collaboration with other departments and stakeholders (IT, legal, brand, customer service, etc.)

Mar 2016 - Jul 2018

2 years 5 months

Team Lead Strategy & Performance

United Digital Group

Oct 2013 - Feb 2016

2 years 5 months

Senior Digital & Innovation Strategist

Torben, Lucie and the Yellow Danger

Aug 2011 - Sep 2013

2 years 2 months

Creative Planner

McCann Erickson

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Advertising, Insurance, Media and Entertainment, Utilities, and Telecommunication.

Advertising

Insurance

Media and Entertainment

Utilities

Telecommunication

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Marketing, Product Development, Strategy, Customer Service, Project Management, and Business Intelligence.

Marketing

Product Development

Strategy

Customer Service

Project Management

Business Intelligence

Skills

Agile Methods
Ai & Machine Learning
Analytics & Reporting
Business Analysis
Cms
Crm & Marketing Automation
Customer Experience Management
Customer Service Mapping
Digital Product Development
Digital Service Development
Digital Strategy
Product Ownership
Service & User Journey Mapping
Software Development
Stakeholder Management
Transformation Management

Languages

German

Native

English

Advanced

Certifications & licenses

Professional Scrum Product Owner I (PSPO I)

1&1

Statistics

Experience

Total positions 8

Experience in Advertising 7 y

Avg length 1 y 6 m

Longest experience 2 y 4 m

Expertise

Recent roles Project Manager Digital Services & Touchpoints, Product Owner X-CHOICE Inbound, Product Owner X-CHOICE Outbound

Main industries Advertising, Insurance, Media and Entertainment

Main business areas Marketing, Product Development, Strategy

Qualifications

Certifications earned 1

Profile

Created

March 2024

Last Update

March 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Jan based?

Jan is based in Hanover, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Jan speak?

Jan speaks the following languages: German (Native), English (Advanced).

How many years of experience does Jan have?

Jan has at least 13 years of experience. During this time, Jan has worked in at least 8 different roles and for 7 different companies. The average length of individual experience is 2 years and 7 months. Note that Jan may not have shared all experience and actually has more experience.

What roles would Jan be best suited for?

Based on recent experience, Jan would be well-suited for roles such as: Project Manager Digital Services & Touchpoints, Product Owner X-CHOICE Inbound, Product Owner X-CHOICE Outbound.

What is Jan's latest experience?

Jan's most recent position is Project Manager Digital Services & Touchpoints at Allianz SE.

What companies has Jan worked for in recent years?

In recent years, Jan has worked for Allianz SE, Telefónica - O2, and goldgas.

Which industries is Jan most experienced in?

Jan is most experienced in industries like Advertising, Insurance, and Media and Entertainment. Jan also has some experience in Utilities and Telecommunication.

Which business areas is Jan most experienced in?

Jan is most experienced in business areas like Marketing, Product Development, and Strategy. Jan also has some experience in Customer Service, Project Management, and Business Intelligence.