Jan Heinemann-Project Manager Digital Services & Touchpoints
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Experience
Project Manager Digital Services & Touchpoints
Allianz SE
- End-to-end responsibility for the service area relaunch
- Leadership of a squad (15 people) consisting of developers, UX designers, user researchers, business analysts, etc.
- Requirement analysis, coordination with internal and external stakeholders, C-level management
- Development of additional digital products and services for best-in-class digital customer interaction
- Collaboration with cross-functional teams and management of features and backlog
Product Owner X-CHOICE Inbound
Telefónica - O2
- Development of AI models for delivering NBA-NBO recommendations for inbound channels
- Support for integrating recommendations into CSS and the CSS agents' frontend
- Support for other B2C squads to optimize customer engagement and service processes
- Support for the permission squad in creating business cases for various committees
- Requirement analysis & stakeholder management for coordination with departments and management
Product Owner X-CHOICE Outbound
Telefónica - O2
- Development of AI models for delivering NBA-NBO recommendations for outbound channels
- Project execution in fast-track mode for X-Sell I@H & upsell action types
- Requirement analysis & stakeholder management for coordination with departments and management
Project Manager Business Development & Transformation / Customer Experience Management
goldgas
- Product Owner for the development of a service portal and the relaunch of the website/webshops
- Close collaboration with customer service for the enhancement of the CRM system's agent frontend
- End-to-end definition of customer and service processes, including incident management
- Collaboration with internal stakeholders and coordination of external service providers
- Development and implementation of test concepts/scenarios and business cases
Product Owner CRM & Customer Experience
SIGNAL IDUNA
- Product Owner for the service area relaunch and data-driven sales management
- End-to-end responsibility for developing data-driven digital products and services
- Development of customer journeys and a service blueprint for digitalizing service processes
- Interim lead of the UX chapter (13 UX strategists) and further development of UX capabilities in the company
- Close collaboration with other departments and stakeholders (IT, legal, brand, customer service, etc.)
Team Lead Strategy & Performance
United Digital Group
Senior Digital & Innovation Strategist
Torben, Lucie and the Yellow Danger
Creative Planner
McCann Erickson
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Advertising, Insurance, Media and Entertainment, Utilities, and Telecommunication.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Marketing, Product Development, Strategy, Customer Service, Project Management, and Business Intelligence.
Skills
- Agile Methods
- Ai & Machine Learning
- Analytics & Reporting
- Business Analysis
- Cms
- Crm & Marketing Automation
- Customer Experience Management
- Customer Service Mapping
- Digital Product Development
- Digital Service Development
- Digital Strategy
- Product Ownership
- Service & User Journey Mapping
- Software Development
- Stakeholder Management
- Transformation Management
Languages
Certifications & licenses
Statistics
Experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Jan is based in Hanover, Germany and can operate in on-site, hybrid, and remote work models.
Jan speaks the following languages: German (Native), English (Advanced).
Jan has at least 13 years of experience. During this time, Jan has worked in at least 8 different roles and for 7 different companies. The average length of individual experience is 2 years and 7 months. Note that Jan may not have shared all experience and actually has more experience.
Based on recent experience, Jan would be well-suited for roles such as: Project Manager Digital Services & Touchpoints, Product Owner X-CHOICE Inbound, Product Owner X-CHOICE Outbound.
Jan's most recent position is Project Manager Digital Services & Touchpoints at Allianz SE.
In recent years, Jan has worked for Allianz SE, Telefónica - O2, and goldgas.
Jan is most experienced in industries like Advertising, Insurance, and Media and Entertainment. Jan also has some experience in Utilities and Telecommunication.
Jan is most experienced in business areas like Marketing, Product Development, and Strategy. Jan also has some experience in Customer Service, Project Management, and Business Intelligence.
Jan has recently worked in industries like Utilities, Telecommunication, and Insurance.
Jan has recently worked in business areas like Product Development, Project Management, and Customer Service.
Jan has 1 certificate: Professional Scrum Product Owner I (PSPO I).
The availability of Jan needs to be confirmed.
Daily rate distribution
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Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 26 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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