Customer Relationship Management Experts in Essen
matched in minutes by AIHire experts who configure CRM workflows, connect sales and service data, and improve reporting across tools such as Salesforce and HubSpot. FRATCH matches you quickly with vetted, available freelancers whose experience fits your project and working model.
Meet FRATCH Experts in Essen, who have recently used Customer Relationship Management
Alwin G.
Last position:
IT Interim Manager & AI Strategist
- Founder of CheironX: AI-supported GRC management (ISO 27001, BSI IT-Grundschutz, TISAX, DORA)
- Strategic focus on Agentic AI and GenAI for modern IT Governance, Risk & Compliance Management
- IT interim management and strategic consulting
Kai E.
Last position:
CONSULTANT & INTERIM MANAGER at EHLERS Advisory
Independent Consultant
- Advisory focus: E-Commerce, Digitalization, Automation, Pricing, Assortment & Merchandising, Platform Strategy
- Industries: Retail & Consumer Goods
- Subject Matter Expert for leading management consultancies
- Ongoing executi...
Ali C.
Last position:
Founder & Strategist at Wants & Needs UG (limited liability)
Focus areas:
- Strategy & Business Development
- CRM & Retention
- Customer Experience & Journey Management
- Customer Value/CLV
- Growth & Go-to-Market, as well as Business/IT Transformation
- Strategic analysis, target operating models, assessments, business cases, and concept development and implementation management
Marco P.
Last position:
Change management, sales development for selected financial services at Sozialbank, Bank für Sozialwirtschaft, Grey Solutions GmbH
- Development and operational implementation of effective pre-sales activities for new customer acquisition
- Operational development and implementation of best-practice conversation strategies
- Process development and process optimization
- KPI measurement, regular communication
- Coaching of the sales employees and managers involved
- On-the-job telephone training with "demonstrating" in customer conversations
- On-the-job sales coaching for sales with "demonstrating" in customer conversations
- Change management of pre-sales activities
Daniel F.
Last position:
Training Operations / Training Coordination at Cognizant Mobility · Stellantis Academy
- Management of participant, dealer, scheduling, and training processes in a high-volume automotive OEM environment
- Analyse learning-system and participant data to explain completion gaps, identify training needs and support project decisions
- Improve booking traceability and status workflows so colleagues can resolve customer queries and follow up on outstanding actions
- Functional support and onboarding of team members
- Work across high-volume training programs serving target groups in the thousands
Dennis G.
Last position:
AI & Automation Consultant at Flow10x
- AI consulting for HR & recruiting (identification and implementation of AI potential throughout the candidate journey)
- Development and implementation of AI-supported recruiting systems
- Building automations to optimize hiring processes (screening, communication, follow-ups)
- Design and integration of chatbots & AI assistants for candidate communication
- Analysis and optimization of existing HR processes with a focus on efficiency, time-to-hire & candidate experience
- Development of custom software solutions for recruiting workflows
- Integration of AI systems into existing HR tools & infrastructures
- Focus on scalability, automation, and measurable impact
- Advising companies on digital transformation in HR
Daniel T H.
Last position:
Founder and Chief Technical Officer at Ella Media AG
- Founding and building a startup for generative artificial intelligence with 80 employees and 5 shareholders
- From 2018: building the AI team and the development organization as Chief Technical Officer
- In 2020: conversion into a stock corporation, capitalization, and appointment of an operational board member
- Since 2020: advising the supervisory board on AI strategy, AI governance, and AI products
Stefanie P.
Last position:
Independent Consultant at Metamorphist
Managing complex technology-driven transformations at the intersection of strategy, organization and execution. Advising and leading in transformation and program contexts, with a focus on program and portfolio management, transformation governance and operating models, organizational design and realignment, operational excellence, and change and transformation enablement. Senior sparring partner for managing directors and executives, coordinating interdisciplinary stakeholders and experts, stabilizing complex programs, and translating strategic target visions into implementable structures, responsibilities and decision-making processes.
Salmai S.
Last position:
AI Prompt Engineer at Agentur Philipp GmbH
- Development and optimization of prompts for voice agents & chatbots
- Automation of business processes with n8n
- Integration via webhooks in n8n, as well as integration of external APIs and CRM systems.
Mike H.
Last position:
IT-Consultant & Founder at QFITS GmbH
In my role as Managing Director of QFITS GmbH, I support companies throughout the entire project cycle - from requirements gathering and process analysis to the design of suitable system solutions and all the way to implementation and quality assurance. My focus is on the introduction and integration of POS and ERP systems as well as their seamless connection to existing backend systems and interfaces.
Direct food sales (09/2025 – 05/2026) Support of a project from requirements analysis to the introduction and integration of a new POS system for a direct food sales company. A special focus was on archiving POS logs as well as preparing and providing them as transactions for connected surrounding systems. In addition, design and setup of functional tests and performance tests for the existing backend system, which had to be seamlessly integrated with the POS system.
Asım Y.
Last position:
Freelance BI/DWH/ETL Specialist at Akbank
- Setting architectural standards for Informatica Power Center development teams
- Maintenance-performance-health for DWH (Exadata) environments
- Qlik Sense / BO reports architectural standards
- Implementing best practices in ETL tasks
- Documentation ETL standards on Confluence
- Dynamic Data Masking rules for GDPR/KVKK regulations by using Informatica DDM tool
- DWH Data model Power Designer
- Upgrade Qlik Sense versions
- Merge all Informatica server's repository databases on one Oracle DB
Alexander F.
Last position:
Co Founder / MD at ESG.DNA GmbH
- Co-founded the company in October 2020
- Company's goal is to advise and support small and medium-sized companies in creating an ESG self-assessment profile
- Developed system solutions to process data needed for an ESG self-assessment and a "green" rating via web-based applications
- Advising and supporting banks in meeting current and future requirements from the EU, lawmakers, and regulators
Stefan O.
Last position:
Managing Partner at IAW Institute for Education and Training UG
- Managing the company with 5–10 employees
- Planning and delivering AZAV-certified training programs
Muhilan P.
Last position:
Media Consultant at Freelancer
Delivered comprehensive programmatic video advertising product strategy for Sportradar DSP, conducting competitive assessment, identifying product gaps, and developing prioritized roadmap recommendations; created KPI framework for campaign performance monitoring and sales enablement materials.
Serving as ad tech product advisor for Guidepoint and Dedale Intelligence, delivering paid consultations on current and emerging ad tech market trends, product strategies, and monetization opportunities.
Managed paid advertising campaigns on Meta for clients in both cultural events and performance marketing, optimizing audience targeting and overall campaign performance.
Anton Z.
Last position:
UI/UX Designer at ClaimParts GmbH and net.casion GmbH
- Worked on UX design for digital B2B products focused on automotive parts management and logistics.
- Analyzed user scenarios, developed interface concepts, and created interactive high-fidelity prototypes replacing technical documentation to provide development teams clear understanding of product functionality.
- Developed comprehensive UX concepts and design systems tailored to various user roles.
- Optimized user interfaces and business processes to enhance product efficiency and usability.
- Implemented improvements for e-commerce solutions, including advanced search, comparison, and order processing mechanics.
- Streamlined user workflows, increased operational efficiency, and achieved higher user satisfaction.
Discover over 15,000 top freelancers
Statistics of experts using Customer Relationship Management
Aggregated from the professional profiles of matched freelancers.
Experience
20 years (Germany: 21 years)
Position duration
2.9 years (Germany: 3.2 years)
Positions per freelancer
11
Top business areas
Product Development, Project Management, Marketing
Top industries
Information Technology, Professional Services, Banking and Finance
Certification focus areas
Information Technology, Project Management, Business Intelligence
Bachelor's degree or higher
85% (Germany: 88%)
Master's degree or higher
62% (Germany: 54%)
Doctorate
4% (Germany: 7%)
Certifications per freelancer
3
Most common languages
German, English, French
Speak two or more languages
94% (Germany: 97%)
Based on our profile pool as of 9 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology in Essen are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts in Essen using Customer Relationship Management
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 9 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Customer Relationship Management experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (71%)
- Professional Services (59%)
- Banking and Finance (38%)
- Retail (35%)
- Telecommunication (35%)
- Automotive (32%)
- Manufacturing (29%)
- Media and Entertainment (29%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
What CRM covers
Customer Relationship Management, usually called CRM, combines the processes, data and software companies use to manage customer relationships. It supports lead capture, account management, sales pipelines, service interactions and retention. A well-designed CRM gives teams one reliable view of every customer conversation and commercial activity.
Typical outcomes
CRM work can produce practical systems for sales, service, marketing and management teams:
- Lead and opportunity pipelines with clear ownership
- Customer records linked to emails, calls and activities
- Automated follow-ups, approvals and handovers
- Service queues, case routing and knowledge workflows
- Dashboards for forecasts, conversion and customer activity
Platforms and integrations
The ecosystem includes Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM and industry-specific systems. Specialists connect CRM data with ERP, marketing automation, customer support, telephony, finance and identity tools through APIs, middleware and native connectors. They also handle data models, permissions, import routines and integrations that keep records consistent.
When companies need help
Freelance expertise is useful during a new CRM rollout, a migration away from spreadsheets or a move between platforms. It also helps when adoption is weak, reporting cannot be trusted or sales and service teams work in separate systems. In Essen, specialists may support manufacturing, logistics, retail, healthcare and business services while coordinating on-site workshops with remote delivery.
Skills beyond configuration
Strong professionals combine platform knowledge with process analysis and careful stakeholder communication. They map customer journeys, define fields and lifecycle stages, remove duplicate records and create automation that teams can understand. Useful adjacent skills include SQL, API design, data migration, analytics, consent management, user training and change planning.
Choosing the right specialist
Look for evidence of a CRM project with a similar sales model, service structure, data volume or integration landscape. Ask how the professional documented requirements, tested automation, protected access and measured adoption after launch. The best fit can explain trade-offs between customization and standard features, communicate clearly in the required language and leave maintainable workflows behind.
Frequently asked questions
Need clarity? These are the questions we hear most often about Customer Relationship Management.
Customer Relationship Management is used to organize customer data and coordinate sales, marketing and service activities. A CRM system can manage leads, opportunities, accounts, support cases, communication history and performance reporting in one connected environment.
CRM focuses on customer-facing relationships, revenue processes and service interactions. ERP systems usually manage finance, supply chain and operations, while customer support software concentrates on cases and requests; many companies connect these systems so teams share accurate information.
Customer Relationship Management projects often involve Salesforce, HubSpot, Microsoft Dynamics 365 or Zoho CRM. The right choice depends on sales complexity, service needs, existing systems, automation requirements, permissions and the level of customization the company can maintain.
CRM work benefits from skills in process mapping, data migration, API integration and reporting. Depending on the project, knowledge of SQL, marketing automation, customer service operations, identity management, user training and data governance is also valuable.
Customer Relationship Management experience should match the project’s scope rather than a fixed number of years. A straightforward configuration may need a platform specialist, while a migration, multi-team rollout or complex integration calls for someone who has handled comparable processes and risks.
CRM projects are often delivered remotely through workshops, shared documentation and online testing. On-site sessions in Essen can still help with process discovery, stakeholder alignment and training, especially when teams have different working practices or language expectations.
Customer Relationship Management quality is visible in clean data, understandable workflows, reliable integrations and reports that support real decisions. Ask for examples of documentation, testing, permissions design, user enablement and post-launch improvements rather than judging configuration by appearance alone.
CRM specialists should clarify the business goals, current data quality, platform scope, decision owners, integrations and definition of success. They should also confirm access, security constraints, workshop availability and whether the engagement covers strategy, implementation, migration, training or ongoing support.
The average hourly rate of freelancers in Essen, Germany who have used Customer Relationship Management in their recent projects is 109 €, which corresponds to a daily rate of about 870 € based on an 8-hour working day.
Of the freelancers in Essen, Germany who have used Customer Relationship Management in their recent projects, 85% hold at least a Bachelor's degree, 62% hold at least a Master's degree, and 4% hold a doctorate.
On average, freelancers in Essen, Germany who have used Customer Relationship Management in their recent projects have 20 years of professional experience, with a single engagement typically lasting around 2.9 years.
The most common languages among freelancers in Essen, Germany who have used Customer Relationship Management in their recent projects are German (100%), English (88%), and French (18%).
The most common industries among freelancers in Essen, Germany who have used Customer Relationship Management in their recent projects are Information Technology (71%), Professional Services (59%), and Banking and Finance (38%).
The most common business areas among freelancers in Essen, Germany who have used Customer Relationship Management in their recent projects are Product Development (79%), Project Management (76%), and Marketing (74%).
Main locations of FRATCH Experts, who have recently used Customer Relationship Management
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
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Nuremberg Request a free demo
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Philipp Thomaschewski
FRATCH CEO
