Customer Relationship Management Experts in Essen
for connected customer journeys, matched in minutes with vetted and available freelancersHire experts who configure CRM processes, connect sales and service data, and tailor systems such as Salesforce, Microsoft Dynamics 365 and HubSpot. Get precise, fast matching with vetted, available freelancers for your next customer operations project.
Meet FRATCH Experts in Essen, who have recently used Customer Relationship Management
Alwin G.
Last position:
IT Interim Manager & AI Strategist
- Founder of CheironX: AI-supported GRC management (ISO 27001, BSI IT-Grundschutz, TISAX, DORA)
- Strategic focus on Agentic AI and GenAI for modern IT Governance, Risk & Compliance Management
- IT interim management and strategic consulting
Asım Y.
Last position:
Freelance BI/DWH/ETL Specialist at Akbank
- Setting architectural standards for Informatica Power Center development teams
- Maintenance-performance-health for DWH (Exadata) environments
- Qlik Sense / BO reports architectural standards
- Implementing best practices in ETL tasks
- Documentation ETL standards on Confluence
- Dynamic Data Masking rules for GDPR/KVKK regulations by using Informatica DDM tool
- DWH Data model Power Designer
- Upgrade Qlik Sense versions
- Merge all Informatica server's repository databases on one Oracle DB
Ali C.
Last position:
Founder & Strategist at Wants & Needs UG (limited liability)
Focus areas:
- Strategy & Business Development
- CRM & Retention
- Customer Experience & Journey Management
- Customer Value/CLV
- Growth & Go-to-Market, as well as Business/IT Transformation
- Strategic analysis, target operating models, assessments, business cases, and concept development and implementation management
Kai E.
Last position:
CONSULTANT & INTERIM MANAGER at EHLERS Advisory
Independent Consultant
- Advisory focus: E-Commerce, Digitalization, Automation, Pricing, Assortment & Merchandising, Platform Strategy
- Industries: Retail & Consumer Goods
- Subject Matter Expert for leading management consultancies
- Ongoing executi...
Marco P.
Last position:
Change management, sales development for selected financial services at Sozialbank, Bank für Sozialwirtschaft, Grey Solutions GmbH
- Development and operational implementation of effective pre-sales activities for new customer acquisition
- Operational development and implementation of best-practice conversation strategies
- Process development and process optimization
- KPI measurement, regular communication
- Coaching of the sales employees and managers involved
- On-the-job telephone training with "demonstrating" in customer conversations
- On-the-job sales coaching for sales with "demonstrating" in customer conversations
- Change management of pre-sales activities
Dennis G.
Last position:
AI & Automation Consultant at Flow10x
- AI consulting for HR & recruiting (identification and implementation of AI potential throughout the candidate journey)
- Development and implementation of AI-supported recruiting systems
- Building automations to optimize hiring processes (screening, communication, follow-ups)
- Design and integration of chatbots & AI assistants for candidate communication
- Analysis and optimization of existing HR processes with a focus on efficiency, time-to-hire & candidate experience
- Development of custom software solutions for recruiting workflows
- Integration of AI systems into existing HR tools & infrastructures
- Focus on scalability, automation, and measurable impact
- Advising companies on digital transformation in HR
Abdulrahman S.
Last position:
Senior Business Intelligence Analyst at ELEMENT Insurance AG
- AI-Enabled Analytics & Reporting: Lead a 2-person BI team, applying predictive analytics and automation to translate complex business requirements into forward-looking insights, recommendations, and financial reports.
- Advanced Data Visualization: Design and maintain 25+ high-impact Power BI/Tableau dashboards tracking company-wide KPIs and trends, structured to support predictive and automated reporting.
- Web Analytics & Insights: Own GA4 tracking and analysis, driving a 15% increase in conversion insight through deeper customer journey analysis.
- Data Pipeline Optimization: Partner with data engineers to redesign and automate data pipeline workflows, cutting manual reporting time by 20% while safeguarding data accuracy and system uptime.
Mesut Y.
Last position:
Solution Architect Computer Vision for Stores at Schwarz IT (Lidl/Kaufland)
- Expansion and support of the product portfolio for video analytics and Computer Vision
- Requirements gathering and requirements engineering
- Consulting, project management, and coordination of pilots and the international rollout
- Tools: IP-based camera and video systems, Citrix Administration, OneNote, Microsoft Teams, Node-Red, Office 365, Age Verification, Qognify Umbrella, Thingsboard, Xovis 3D Sensors, AXIS Cameras, GK POS software, Atlassian JIRA
Daniel T H.
Last position:
Founder and Chief Technical Officer at Ella Media AG
- Founding and building a startup for generative artificial intelligence with 80 employees and 5 shareholders
- From 2018: building the AI team and the development organization as Chief Technical Officer
- In 2020: conversion into a stock corporation, capitalization, and appointment of an operational board member
- Since 2020: advising the supervisory board on AI strategy, AI governance, and AI products
Stefanie P.
Last position:
Independent Consultant at Metamorphist
Managing complex technology-driven transformations at the intersection of strategy, organization and execution. Advising and leading in transformation and program contexts, with a focus on program and portfolio management, transformation governance and operating models, organizational design and realignment, operational excellence, and change and transformation enablement. Senior sparring partner for managing directors and executives, coordinating interdisciplinary stakeholders and experts, stabilizing complex programs, and translating strategic target visions into implementable structures, responsibilities and decision-making processes.
Salmai S.
Last position:
AI Prompt Engineer at Agentur Philipp GmbH
- Development and optimization of prompts for voice agents & chatbots
- Automation of business processes with n8n
- Integration via webhooks in n8n, as well as integration of external APIs and CRM systems.
Mike H.
Last position:
IT-Consultant & Founder at QFITS GmbH
In my role as Managing Director of QFITS GmbH, I support companies throughout the entire project cycle - from requirements gathering and process analysis to the design of suitable system solutions and all the way to implementation and quality assurance. My focus is on the introduction and integration of POS and ERP systems as well as their seamless connection to existing backend systems and interfaces.
Direct food sales (09/2025 – 05/2026) Support of a project from requirements analysis to the introduction and integration of a new POS system for a direct food sales company. A special focus was on archiving POS logs as well as preparing and providing them as transactions for connected surrounding systems. In addition, design and setup of functional tests and performance tests for the existing backend system, which had to be seamlessly integrated with the POS system.
Alexander F.
Last position:
Co Founder / MD at ESG.DNA GmbH
- Co-founded the company in October 2020
- Company's goal is to advise and support small and medium-sized companies in creating an ESG self-assessment profile
- Developed system solutions to process data needed for an ESG self-assessment and a "green" rating via web-based applications
- Advising and supporting banks in meeting current and future requirements from the EU, lawmakers, and regulators
Stefan O.
Last position:
Managing Partner at IAW Institute for Education and Training UG
- Managing the company with 5–10 employees
- Planning and delivering AZAV-certified training programs
Muhilan P.
Last position:
Media Consultant at Freelancer
Delivered comprehensive programmatic video advertising product strategy for Sportradar DSP, conducting competitive assessment, identifying product gaps, and developing prioritized roadmap recommendations; created KPI framework for campaign performance monitoring and sales enablement materials.
Serving as ad tech product advisor for Guidepoint and Dedale Intelligence, delivering paid consultations on current and emerging ad tech market trends, product strategies, and monetization opportunities.
Managed paid advertising campaigns on Meta for clients in both cultural events and performance marketing, optimizing audience targeting and overall campaign performance.
Discover over 15,000 top freelancers
Statistics of experts using Customer Relationship Management
Aggregated from the professional profiles of matched freelancers.
Experience
21 years
Position duration
2.9 years (Germany: 3.2 years)
Positions per freelancer
11
Top business areas
Product Development, Marketing, Project Management
Top industries
Information Technology, Professional Services, Banking and Finance
Certification focus areas
Information Technology, Project Management, Business Intelligence
Bachelor's degree or higher
85% (Germany: 88%)
Master's degree or higher
63% (Germany: 55%)
Doctorate
4% (Germany: 7%)
Certifications per freelancer
3
Most common languages
German, English, French
Speak two or more languages
94% (Germany: 97%)
Based on our profile pool as of 29 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology in Essen are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts in Essen using Customer Relationship Management
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 29 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Customer Relationship Management experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (71%)
- Professional Services (59%)
- Banking and Finance (38%)
- Retail (35%)
- Telecommunication (35%)
- Automotive (32%)
- Healthcare (29%)
- Manufacturing (29%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
What CRM covers
Customer Relationship Management, usually called CRM, combines the processes, data and software a company uses to manage customer relationships. It gives sales, marketing and service teams a shared view of contacts, accounts, interactions, opportunities and support history. A well-designed CRM turns scattered information into dependable workflows and useful decisions.
What companies build
CRM work supports more than contact storage. It can shape lead management, account planning, campaign journeys, quotation processes, customer support and renewal operations.
- Lead-to-opportunity workflows with clear ownership
- Customer service queues, case routing and escalation rules
- Marketing segments, consent-aware journeys and campaign tracking
- Dashboards for pipeline, retention and service performance
Ecosystem and tooling
Specialists work across platforms such as Salesforce, Microsoft Dynamics 365, HubSpot, SAP Customer Experience and Zoho CRM. Their toolkit may include workflow automation, data models, permissions, APIs, webhooks, reporting and integration middleware. Familiarity with email, telephony, ERP, commerce and customer-data systems helps keep the CRM connected to daily operations.
When freelance expertise helps
Companies often bring in freelance professionals during a CRM selection, migration, rollout or redesign. External expertise is also useful when adoption is weak, records are unreliable, teams use inconsistent processes or an integration has become difficult to maintain. In Essen, local industrial, commercial and service businesses may value on-site workshops alongside remote configuration and delivery.
What strong specialists deliver
Strong professionals begin with business processes and user needs rather than default platform settings. They create a maintainable data model, document decisions, protect access to sensitive records and test automations against real scenarios. They also translate between sales, marketing, service, operations and technical teams, so the CRM supports work instead of adding friction.
How to assess the fit
Look for evidence of comparable CRM environments, clear discovery methods and deliverables that remain useful after launch. Ask how the specialist handles duplicates, ownership, permissions, integrations, reporting and user adoption. A sound engagement includes a practical roadmap, transparent assumptions, structured handover and a plan for improving the system as customer processes change.
Frequently asked questions
Need clarity? These are the questions we hear most often about Customer Relationship Management.
Customer Relationship Management is used to organize customer information and coordinate sales, marketing and service activities. It can manage leads, accounts, opportunities, campaigns, support cases, renewals and customer communications in one connected process.
CRM focuses on customer-facing relationships, interactions and commercial workflows. ERP usually manages internal resources such as finance, procurement and production, while a customer data platform is more focused on unifying profiles and behavioral data for activation.
A strong Customer Relationship Management freelancer may also understand process design, data migration, API integrations, reporting, automation, access controls and user training. Knowledge of sales operations, customer service or marketing automation is valuable because configuration decisions affect how teams work.
The right level of experience depends on scope, data quality, integrations and the number of teams involved. A focused configuration may suit a specialist with a narrow platform focus, while a migration or cross-department rollout calls for a professional who has handled governance, testing and change management.
Customer Relationship Management projects can often be delivered remotely through workshops, shared documentation, secure environments and regular demonstrations. On-site sessions in Essen may still help with process discovery, stakeholder alignment and training, especially when teams have different workflows or language expectations.
Review whether the configuration reflects real processes, uses consistent data definitions and gives each role appropriate access. Ask to see test cases, documentation, reporting logic and a handover plan; a polished interface alone does not prove that the CRM will remain reliable.
Customer Relationship Management platforms suit different operating models. Salesforce is often selected for deep customization, Microsoft Dynamics 365 for close alignment with Microsoft business systems, and HubSpot for accessible sales and marketing workflows; the best choice depends on processes, integrations, governance and team capacity.
A CRM specialist should clarify the business goals, current systems, data ownership, integration boundaries, user groups and success criteria before configuring anything. It is also important to agree on access, decision rights, documentation, testing responsibilities and how future changes will be managed.
The average hourly rate of freelancers in Essen, Germany who have used Customer Relationship Management in their recent projects is 110 €, which corresponds to a daily rate of about 882 € based on an 8-hour working day.
Of the freelancers in Essen, Germany who have used Customer Relationship Management in their recent projects, 85% hold at least a Bachelor's degree, 63% hold at least a Master's degree, and 4% hold a doctorate.
On average, freelancers in Essen, Germany who have used Customer Relationship Management in their recent projects have 21 years of professional experience, with a single engagement typically lasting around 2.9 years.
The most common languages among freelancers in Essen, Germany who have used Customer Relationship Management in their recent projects are German (100%), English (88%), and French (18%).
The most common industries among freelancers in Essen, Germany who have used Customer Relationship Management in their recent projects are Information Technology (71%), Professional Services (59%), and Banking and Finance (38%).
The most common business areas among freelancers in Essen, Germany who have used Customer Relationship Management in their recent projects are Product Development (79%), Marketing (74%), and Project Management (74%).
Main locations of FRATCH Experts, who have recently used Customer Relationship Management
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin 
Hamburg 
Munich 
Cologne 
Frankfurt 
Stuttgart 
Dusseldorf 
Leipzig 
Dortmund 
Bremen 
Hanover 
Nuremberg Request a free demo
Get in touch with the FRATCH team and we will get back to you within 4 hours.
Would you rather directly get in touch?
We always have the time for a call or email!
Philipp Thomaschewski
FRATCH CEO
