Customer Relationship Management Experts in Stuttgart

• Planning and concept development for building a new business model, including structuring and implementing business processes.
• Coordination and management of external service providers as well as interface management.
• Introduction and implementation of new digital tools and processes to optimize operational workflows.

• Designed a migration strategy for WLS applications to BKA Cloud and Stack IT

• Created a hybrid cloud for internal testing and development with Kubernetes

• Transformed the IT landscape from an outdated monolithic architecture to a cloud-based architecture

• Integrated new CI/CD processes using Azure Pipelines

• Quadrupled the processing throughput for personnel security checks

• Migrated personnel security screening applications to Docker-based applications

• Implemented CI/deployment pipelines using Azure DevOps

• Environment: Java Springboot, Kubernetes, Oracle Weblogic, OpenID, Camunda, JUnit, TOGAF

• Managing the operational back office
• Handling quotations and invoicing
• Supporting preparatory bookkeeping
• Coordinating appointments and operational discussions
• Coordinating between management, clients and external partners
• Organizing administrative day-to-day processes

Taking on operational back-office tasks significantly reduces the workload of executive management. Administrative processes run in a more structured, reliable and efficient way, freeing up more time for clients, projects and business decisions.

• Go-to-market and campaigns for SAP-related software solutions from positioning to execution.
• Buyer’s guides and sales tools,
• DACH and UK including tracking and attribution,
• Selection and management of the performance agency,
• Content concept for the DSAG Annual Congress trade fair booth,
• quality assurance of SAP-related content.
• Evaluation of two marketing platforms as a decision basis for management, implementation in HubSpot.

Potential analysis and process documentation for a damage restoration company with ten employees.

Starting point: Only the senior knew how projects were managed, not his successor. Almost nothing had been written down.

My tasks:

• Recording the current state through discussions with the employees who actually do the work
• Documenting the actual process in BPMN, supported by AI
• Clarifying roles, decisions and responsibilities
• Identifying weak points and potential in the project process
• Supporting the implementation within the team

Result: The project process is shown as a diagram on a single page. Today, the successor manages the projects without asking the senior. The knowledge is no longer held by one person.

Technologies and methods: BPMN 2.0, AI-supported process documentation, on-site interviews.

• Premium car manufacturer: rollout manager / project manager in charge of steering and coordinating several markets as part of a group-wide and brand-overarching program for the global Salesforce CRM implementation (Ingolstadt)

• Situation: Increasing demand for privacy-compliant AI solutions for clients in the KRITIS and mid-market sector that need to analyze sensitive media content (audio, video, documents) without sending data to public cloud LLMs.

• Task: Design, deployment, and secure operation of a fully self-hosted AI infrastructure including a custom-built digital management platform for automated media analysis.

• Action: Architected and implemented a multi-tier platform on hardened Proxmox infrastructure with frontend (Nuxt 3, Vue 3, TypeScript, Tailwind 4), backend (Laravel 13, PHP 8.4, Sanctum), data storage (PostgreSQL 16, MongoDB 7), caching/queuing (Redis 7, Laravel Queue), AI workers (Python 3.11, Whisper, DeepFace, Librosa), scheduling (Laravel Scheduler/Cron), and local LLMs (Gemma, DeepSeek, Qwen, Mistral, LLaMA, Phi) via OpenWebUI with segmented network access, API hardening, and audit logging following BSI recommendations.

• Result: Fully GDPR-compliant, on-premises AI platform with zero data leakage to third parties.

• Task: Overall responsibility as an external Head of Cyber Security / CISO-as-a-Service for the design, implementation, and continuous improvement of ISMS according to ISO 27001, BSI IT-Grundschutz, and NIS2.

• Action: Built and managed Cyber Defense Centers (CDC) with SOC operations, integrated SIEM solutions (Splunk, Graylog), established risk-based vulnerability management (Qualys, Nessus, OpenVAS), and conducted regular infrastructure, application, and physical penetration tests.

• Result: Audit-ready ISMS for multiple clients and a 60% reduction in critical vulnerabilities within 90 days.

• Task: Design and execution of NIS2 assessments and operational roll-out plans for KRITIS operators.

• Action: Developed an online assessment tool for automated identification of individual weakness profiles, implemented ISMS optimizations, penetration testing, awareness programs, GRC suite deployment, and delivered C-level presentations.

• Result: Accelerated the consulting process by 50% and successfully prepared multiple clients for NIS2 compliance.

• Task: Incident commander for crisis response, forensics, and business recovery in ransomware attacks and APT campaigns.

• Action: Coordinated with state and federal police (LKA, BKA), performed forensic analysis (OSForensics, Wireshark, Kali Linux), executed disaster recovery and BCM strategies, and developed BTC extortion response strategies.

• Result: 100% recovery rate within defined RTO windows and sustainable post-incident security architectures.

• Action: Planned, built, and operated a hardened multi-VM infrastructure (Proxmox, 15+ VMs) with web and mail servers, Graylog, OPNsense firewalls, CRM/ERP and LLM instances, network segmentation, DDoS mitigation, automated patch management, and backup strategies.

• Result: >99.5% uptime over 20+ years and zero compromises.

• Action: Designed coordinated phishing campaigns with five levels of difficulty, developed e-trainings and webinars in a PDCA cycle, and led red and blue teams.

• Result: Phishing click rate reduced from 35% to under 5% within three campaign cycles.

• Design, planning, and test case analysis
• Integration testing
• Coordination of UAT in the lab and on site
• Creation of HW and SW test catalogs
• Communication of test results from REST services with the SAP team
• Support for branches in the EU until rollout
• Coordination of defect management and SW updates with the involved vendors
• Checking the configuration of the charging stations in the backend software for different countries
• Continuous reporting of the quality status to project management
• Documentation of the user manual in English and German
• Tools: Confluence, be.Energised, OCPP Postman, OPI, CCV (payone.elavon), Excel, it4you

• Development of comprehensive services in cybersecurity, IT governance, and AI
• Building and delivering strategic security solutions such as vCISO service, ISMS, SOC-as-a-Service (SIEM, SOAR, use cases, playbooks, threat hunting, incident response), AI-driven risk and compliance tools, and frameworks for outsourcing and third-party risks
• Supporting companies in meeting regulatory requirements and certifications (ISMS, NIS-2, DORA, CRA, KRITIS, ISO 27001, TISAX, BSI IT Baseline Protection, EU AI Act)
• Promoting innovations in cybersecurity automation, AI governance, and secure digital transformation
• Responsible for company growth, client relations, and strategic partnerships

• Advising companies and institutions in the areas of customer service, customer experience, customer centricity, user journeys, CRM strategy, operations, digital banking, payments, and energy
• Selection and implementation of CRM systems
• Selection and implementation of billing/ERP systems
• Selection and implementation of omnichannel systems
• Selection and implementation of knowledge management systems
• Interim manager (COO, CCSO)
• Project management for CRM and IT projects as well as software rollouts
• Incident management (leading task forces)

• Consulting services for Enterprise Service Management (Strategic Planning, Requirement Analysis, Tool evaluation process, implementation)
• Project management for ITSM tool implementations (Cloud, On-Premise)
• Optimization and maintenance of Ivanti Service Manager installations (User acceptance, efficiency, workflow configuration, CDMB structure, process automation, non-IT areas, roadmap planning, release upgrades)
• Presales support for Ivanti Service Manager (Product demonstrations, Proof of Concepts/POC, technical concepts)

• Building an independent sales agency from zero
• Establishing Porta Romana as the go-to supplier for Bayerischer Hof in Munich
• Sales responsibility: €2.3 million
• In a consulting project, I built and scaled a sales agency in Berlin with 4 employees
• Field sales and business development in the DACH region for: Vispring, Porta Romana, Noorth, Man of Parts, M2R, EBB & FLOW, Emeco
• Advising brands on market entry in the DACH region
• Advisor for brands and agencies

• Communication, coordination, and validation of the roadmap for each stakeholder
• Coordination and recording of relevant and necessary user stories
• Creation of necessary user stories and market-specific must-haves
• Creation and specification of implementable user stories in the backlog
• Refinement of user stories with the development and test team
• Monitoring of the entire development of the user stories
• Acceptance of the content of the user stories
• Go-live and startup support