Customer Relationship Management Experts in Stuttgart

Swetha B.

Project Management

Last position:

Project Management at the sandblasters GmbH

Planning and concept development for building a new business model, including structuring and implementing business processes.
Coordination and management of external service providers as well as interface management.
Introduction and implementation of new digital tools and processes to optimize operational workflows.

Dirk P.

Freelance Cyber Defense Lead & KRITIS/NIS2 Consultant | AI Security Architect

Last position:

Freelance Cyber Defense Lead & KRITIS/NIS2 Consultant | AI Security Architect at Self-Employed

Situation: Increasing demand for privacy-compliant AI solutions for clients in the KRITIS and mid-market sector that need to analyze sensitive media content (audio, video, documents) without sending data to public cloud LLMs.
Task: Design, deployment, and secure operation of a fully self-hosted AI infrastructure including a custom-built digital management platform for automated media analysis.
Action: Architected and implemented a multi-tier platform on hardened Proxmox infrastructure with frontend (Nuxt 3, Vue 3, TypeScript, Tailwind 4), backend (Laravel 13, PHP 8.4, Sanctum), data storage (PostgreSQL 16, MongoDB 7), caching/queuing (Redis 7, Laravel Queue), AI workers (Python 3.11, Whisper, DeepFace, Librosa), scheduling (Laravel Scheduler/Cron), and local LLMs (Gemma, DeepSeek, Qwen, Mistral, LLaMA, Phi) via OpenWebUI with segmented network access, API hardening, and audit logging following BSI recommendations.
Result: Fully GDPR-compliant, on-premises AI platform with zero data leakage to third parties.
Task: Overall responsibility as an external Head of Cyber Security / CISO-as-a-Service for the design, implementation, and continuous improvement of ISMS according to ISO 27001, BSI IT-Grundschutz, and NIS2.
Action: Built and managed Cyber Defense Centers (CDC) with SOC operations, integrated SIEM solutions (Splunk, Graylog), established risk-based vulnerability management (Qualys, Nessus, OpenVAS), and conducted regular infrastructure, application, and physical penetration tests.
Result: Audit-ready ISMS for multiple clients and a 60% reduction in critical vulnerabilities within 90 days.
Task: Design and execution of NIS2 assessments and operational roll-out plans for KRITIS operators.
Action: Developed an online assessment tool for automated identification of individual weakness profiles, implemented ISMS optimizations, penetration testing, awareness programs, GRC suite deployment, and delivered C-level presentations.
Result: Accelerated the consulting process by 50% and successfully prepared multiple clients for NIS2 compliance.
Task: Incident commander for crisis response, forensics, and business recovery in ransomware attacks and APT campaigns.
Action: Coordinated with state and federal police (LKA, BKA), performed forensic analysis (OSForensics, Wireshark, Kali Linux), executed disaster recovery and BCM strategies, and developed BTC extortion response strategies.
Result: 100% recovery rate within defined RTO windows and sustainable post-incident security architectures.
Action: Planned, built, and operated a hardened multi-VM infrastructure (Proxmox, 15+ VMs) with web and mail servers, Graylog, OPNsense firewalls, CRM/ERP and LLM instances, network segmentation, DDoS mitigation, automated patch management, and backup strategies.
Result: >99.5% uptime over 20+ years and zero compromises.
Action: Designed coordinated phishing campaigns with five levels of difficulty, developed e-trainings and webinars in a PDCA cycle, and led red and blue teams.
Result: Phishing click rate reduced from 35% to under 5% within three campaign cycles.

Janine S.

Freelance Business Operations & Executive Support

Böblingen

Last position:

Virtual Assistant to Management / Business Administration at TBN – Technische Beratung

Managing the operational back office
Handling quotations and invoicing
Supporting preparatory accounting
Coordinating appointments and operational alignments
Interface management between management, clients, and external partners
Structuring administrative processes in day-to-day business

By taking over operational back office tasks, management is noticeably relieved. Administrative processes run in a more structured, reliable, and efficient way, creating more time for clients, projects, and entrepreneurial decisions.

Pia H.

Marketing Expert B2B Tech SaaS

Esslingen

Last position:

Marketing for SAP solutions at AEB SE

Go-to-market and campaigns for SAP-related software solutions from positioning to execution.
Buyer’s guides and sales tools,
DACH and UK including tracking and attribution,
Selection and management of the performance agency,
Content concept for the DSAG Annual Congress trade fair booth,
quality assurance of SAP-related content.
Evaluation of two marketing platforms as a decision basis for management, implementation in HubSpot.

Taner P.

Senior Management Consultant

Last position:

Senior Management Consultant at Freelancer

Premium car manufacturer: rollout manager / project manager in charge of steering and coordinating several markets as part of a group-wide and brand-overarching program for the global Salesforce CRM implementation (Ingolstadt)

Wael M.

Test Manager

Waiblingen

Last position:

Test Manager at Schwarz IT

Design, planning, and test case analysis
Integration testing
Coordination of UAT in the lab and on site
Creation of HW and SW test catalogs
Communication of test results from REST services with the SAP team
Support for branches in the EU until rollout
Coordination of defect management and SW updates with the involved vendors
Checking the configuration of the charging stations in the backend software for different countries
Continuous reporting of the quality status to project management
Documentation of the user manual in English and German
Tools: Confluence, be.Energised, OCPP Postman, OPI, CCV (payone.elavon), Excel, it4you

Carlos M.

Implementation in Pimcore/Shopware

Last position:

Implementation in Pimcore/Shopware

Consulting, design, analysis, software architecture and development
Designing, developing, and implementing a Pimcore environment and connecting multiple external API systems in a Kubernetes environment, as well as various PIM and ERP systems
Technologies: Unix environment, design, Symfony development, PHP 8+, software architecture, MySQL/SQL, shell scripting, Git DevOps tasks, AI coding support, Pimcore 12, Shopware 6
Team size: >10 people

Will O.

Solution Architect

Esslingen

Last position:

Solution Architect at Stuttgart Police Authority

Designing the migration strategy for WLS applications to the BKA cloud and Stack IT
Creating a hybrid cloud for internal testing and development with Kubernetes
Transforming the IT landscape from a legacy monolithic architecture to a cloud-based architecture
Integrating new CI/CD processes using Azure Pipelines
Quadrupled the throughput of personnel security checks
Migrated personnel security clearance applications to Docker-based applications
Built CI/deploy pipelines with Azure DevOps
Environment: Java Spring Boot, Kubernetes, Oracle WebLogic, OpenID, Camunda, JUnit, TOGAF

Sergey K.

Managing Director Cybersecurity

Last position:

Managing Director Cybersecurity at CBA-Cybersecurity and Business Advisory GmbH

Development of comprehensive services in cybersecurity, IT governance, and AI
Building and delivering strategic security solutions such as vCISO service, ISMS, SOC-as-a-Service (SIEM, SOAR, use cases, playbooks, threat hunting, incident response), AI-driven risk and compliance tools, and frameworks for outsourcing and third-party risks
Supporting companies in meeting regulatory requirements and certifications (ISMS, NIS-2, DORA, CRA, KRITIS, ISO 27001, TISAX, BSI IT Baseline Protection, EU AI Act)
Promoting innovations in cybersecurity automation, AI governance, and secure digital transformation
Responsible for company growth, client relations, and strategic partnerships

Axel Z.

Freelance Management Consultant

Bietigheim-Bissingen

Last position:

Freelance Management Consultant at Freelance Management Consultant

Advising companies and institutions in the areas of customer service, customer experience, customer centricity, user journeys, CRM strategy, operations, digital banking, payments, and energy
Selection and implementation of CRM systems
Selection and implementation of billing/ERP systems
Selection and implementation of omnichannel systems
Selection and implementation of knowledge management systems
Interim manager (COO, CCSO)
Project management for CRM and IT projects as well as software rollouts
Incident management (leading task forces)

Lars O.

Interim mandate for the AI-LIVE project

Last position:

Interim mandate for the AI-LIVE project at IEM GmbH

Christian B.

Principal Consultant (Self-employed)

Last position:

Principal Consultant (Self-employed) at BLOCH IT-Consulting

Consulting services for Enterprise Service Management (Strategic Planning, Requirement Analysis, Tool evaluation process, implementation)
Project management for ITSM tool implementations (Cloud, On-Premise)
Optimization and maintenance of Ivanti Service Manager installations (User acceptance, efficiency, workflow configuration, CDMB structure, process automation, non-IT areas, roadmap planning, release upgrades)
Presales support for Ivanti Service Manager (Product demonstrations, Proof of Concepts/POC, technical concepts)

Konstantinos V.

MBA Digital Transformation

Ludwigsburg

Last position:

Senior IT Transformation & Governance Leader at Mercedes-Benz AG

Responsible for the modernization of central IT processes and the stabilization of operations in an international environment.
As program manager, designed and implemented the ServiceNow consolidation program for the Vans division (OnePlatform Strategy).
Led the migration of three legacy systems across 12 plants to a unified SaaS ServiceNow platform; coordinated a matrix organization with over 150 stakeholders including product owners; managed budget and timelines (program volume: €18M); adjusted operating models and accelerated delivery processes.
Led Virtual Competence Team Processes (VCT): moderated workshops, introduced process rules and trained local teams.
Managed risk and audit tasks: identified and analyzed corporate risks; planned and conducted internal audits; coordinated with Legal and Security.
Coordinated external service providers and contingent workers; reviewed contracts and service agreements.
Established a Major Incident & Crisis Management Framework for 12 plants; introduced clear escalation paths and reporting processes.
Planned and managed capacity to support product rollouts; coordinated with engineering, procurement and colocation partners.
Contributed to KWG/BaFin-relevant measures and projects for Mercedes-Benz Bank; addressed new requirements for core banking systems and security controls.
Directly led up to 12 technicians; functionally coordinated matrix teams of up to 50 participants; managed external service providers across multiple contracts.

Felix W.

Co-Founder and Co-CEO

Hemmingen

Last position:

Co-Founder and Co-CEO at The Brand Embassy

Building an independent sales agency from zero
Establishing Porta Romana as the go-to supplier for Bayerischer Hof in Munich
Sales responsibility: €2.3 million
In a consulting project, I built and scaled a sales agency in Berlin with 4 employees
Field sales and business development in the DACH region for: Vispring, Porta Romana, Noorth, Man of Parts, M2R, EBB & FLOW, Emeco
Advising brands on market entry in the DACH region
Advisor for brands and agencies

Martin F.

Rollout Manager