Customer Relationship Management Expert in Dortmund
for connected customer operations, matched in minutesHire experts who configure CRM workflows, connect sales and service data, and improve reporting across tools such as Salesforce, HubSpot and Microsoft Dynamics 365. FRATCH matches you quickly with vetted, available freelancers who fit your project precisely.
Meet FRATCH Experts in Dortmund, who have recently used Customer Relationship Management
Detlef M.
Last position:
Managing Director at AmenaCon GmbH
- Challenging consulting services as well as interim, transformation, program and project management
- Program Manager for dormakaba International Holding AG: responsible for the SAP rollout in the German subsidiary consisting of 16 projects for Sales, Service, Operation and Finance, preparation through a fit template pre-project, development and formulation of end-to-end business processes, guidance and coaching of the business in use case and technical concept creation, introduction of integration test concept and implementation of integration tests
- Senior consultant for AGRAVIS Raiffeisen AG: specification of ITSM processes Incident and Release Management based on ITIL, examination of implementation options with SAP Solution Manager, managing the cutover of an SAP project
- Interim manager for bofrost DL GmbH & Co. KG: analysis and redesign of the existing business process model, management of strategic PMO including control of project portfolio management (up to 40 projects), project initiation process management, coaching of project managers, comprehensive reporting, ensuring economic viability of all projects, direct reporting to the advisory board, guidance for process and ITSM areas, management of strategic program including greenfield approach, system landscape redesign, end-to-end process introduction, CRM POC and platform provider beauty contest, development of target specifications using LEAN A3, design and implementation of POC with two platform providers
- Program Manager/PMO/PPM for Henkel KGaA global SCM consolidation: management of international template team for SAP landscape redesign, management of strategic partner Accenture
- Program Manager/PMO/PPM for Henkel KGaA migration from SAP BW to Microsoft BI: complete development lifecycle, transition of services to Accenture and hosting from HP to IBM, implementation according to PMI-based and agile standards, management of 20 projects, turnaround program setup, root cause analysis, contract amendments, governance, reporting, controlling, coaching of up to 60 employees, 20 MEUR budget, all milestones achieved on time and within budget
- Program Manager/PMO M&A IT for Henkel KGaA: SAP rollout and infrastructure transition worldwide after acquisition, carve-out management, onboarding of approx. 5 000 new SAP users, consolidation of servers and data centres, management of 30 projects across WEU, CEE, LA, NA and AP, PMI-based implementation, governance setup, coaching of up to 150 employees, 85 MEUR budget, 300 people worldwide, international tender management with providers such as Accenture, IBM, HP and Cisco, program completed on time, on quality and below budget
- Interim Manager for Bertelsmann AG: strategic IT sourcing program for Corporate CIO including six projects, planning, controlling, reporting, coaching, quality management, stakeholder management, contract transitions, development of system to verify savings, achieved 20% above planned savings
- Interim Manager IT Governance for Henkel KGaA: professionalisation of IT service management, audit and development of PMI-based project management process with group adaptations, group-wide rollout of ITIL processes incident, problem and change management
- Agile project for ALDI-Sued: finalisation and implementation of demand management process for IT requirements with interfaces to other processes and service catalogue
- Senior Consultant for hagebau IT GmbH: analysis of business processes, conception and implementation of NDA, RFI and RFP for Managed IT Services tender with EUR 30 million volume, transition planning of two data centres to Atos managed services, development of service catalogue and cost allocation model
- Interim Manager for Henkel KGaA: development of international resource management system for global IT to improve cost and capacity control, agile planning, controlling and scope management, realization of 25% capacity reserves
- Interim Manager for Netrada GmbH: professionalisation of IT service management, conception and creation of 16 SLAs, process analysis and documentation, service quality objectivisation reducing ad hoc workload by approx. 20%
- Senior Consultant for Saudi Telecom: introduction of PMI-based project management process, development of PMO, coaching of employees, support in acquisition of customer projects by applying the introduced method
Ron M.
Last position:
Revamping Business Strategy and Scaling at Company in the HR software sector
- Develop vision and business goals
- Define and implement strategy for different markets
- Build customer focus into processes
- Rebuild methods in lead generation
Mesut Y.
Last position:
Solution Architect Computer Vision for Stores at Schwarz IT (Lidl/Kaufland)
- Expansion and support of the product portfolio for video analytics and Computer Vision
- Requirements gathering and requirements engineering
- Consulting, project management, and coordination of pilots and the international rollout
- Tools: IP-based camera and video systems, Citrix Administration, OneNote, Microsoft Teams, Node-Red, Office 365, Age Verification, Qognify Umbrella, Thingsboard, Xovis 3D Sensors, AXIS Cameras, GK POS software, Atlassian JIRA
Usama I.
Last position:
Owner / Founder at Wizard Building Technologies
- Established and managed an exporting company specializing in hand tools and building materials.
- Successfully exported goods to Arab countries and worldwide.
- Oversaw all business operations including procurement, sales, and logistics.
- Built and maintained relationships with international clients and suppliers.
Stefan O.
Last position:
Managing Partner at IAW Institute for Education and Training UG
- Managing the company with 5–10 employees
- Planning and delivering AZAV-certified training programs
Christian A.
Last position:
Partner at S&P Mergers and Acquisitions GmbH
- Strategic advisory for entrepreneurs and investors
- Preparation of information memoranda and term sheets
- Leading contract negotiations
- Assembling transaction teams
- Overseeing the due diligence process
- Supporting post-merger integration
- Conducting market analyses and company valuations
Marcel K.
Last position:
Co-Founder & Investor at Netfluenz GmbH
Positioning & scaling: Initiated and co-founded an AI-powered influencer marketing partner for B2C brands, focusing on profitable scaling.
Investment & GTM: Managed a six-figure pre-seed investment and developed the go-to-market tactics and exit strategy.
Leadership: Strategically formed the founding team and brought in the management to ensure scalable structures.
Hendrik B.
Last position:
Lecturer at Front and Fullstack Development Lecturer
- Teaching JavaScript, HTML, CSS, React, NodeJS, MongoDB, MariaDB, and Express
- Designing and preparing lessons
- Classroom teaching and one-on-one coaching
Rene K.
Last position:
Director IT & Digital Strategy at For Safety Group Inc.
- Developing and implementing the IT and digital strategy
- Optimizing and digitizing business processes
- Leading and improving IT and operations structures
- Implementing scalable, secure IT infrastructures
- Introducing modern technologies to boost competitiveness
- Improving IT governance and security standards
- Managing innovation and automation projects
Matthias F.
Last position:
Independent Business Consultant
- Consulting services for SMEs and skilled trades
Ilja L.
Last position:
Software Engineer/Architect (Tech Lead) at Mercedes-Benz Tech Innovation GmbH
- Implementation of various interfaces for subsystems and connection to external devices (cameras, scanners, digital lockers)
- Development of various interfaces in the used cars area
- Realization of various prototypes
- Support in UI/UX and data analytics
- Development of frontend and backend solutions
- Kubernetes migration
- Building CI/CD pipelines
- Communication with the business unit and technical design of new solutions
- Cross-team alignment and coordination within the team
- Overview of the entire technology stack and related systems
- Documentation, preparation, and conducting of reviews
- Supporting the team and coordinating releases and key milestones
Henning P.
Last position:
Siemens
- Developed a reporting API with RESTful services and Spring Boot
- LDAP integration
- Migrated services to AWS
- Bootstrap
- Frontend development with Angular 14
- JBoss
- DynamoDB
- S3
- Athena
Rolf P.
Last position:
IT Consultant and Interim Manager at Self-employed
- Interim CIO at companies in the printing industry (2020/2021)
- Interim CIO and project manager at an automotive components plant (2018/2019/2020)
- Interim CIO at a mechanical engineering company (2016/2017)
- Interim CIO/ERP project manager at a mechanical engineering company (2015/2016)
- Project management of an international SAP-SCM implementation at a pharmaceutical wholesaler and retailer (2014/2015)
- Establishing efficient SAP project management at a large German machine manufacturer (2013)
- Supporting a large building materials manufacturer in setting up an international IT organization/governance (2013)
- Optimizing Microsoft contract frameworks for a ThyssenKrupp subsidiary (2013)
- Redesigning the IT infrastructure of a mid-sized automotive supplier (2012)
- Advising a large Austrian machine manufacturer on setting up an IT shared service center in India (2012)
- Redesigning the IT environment and process optimization at a large law firm in Dortmund (2012)
Discover over 15,000 top freelancers
Statistics of experts using Customer Relationship Management
Aggregated from the professional profiles of matched freelancers.
Experience
25 years (Germany: 21 years)
Position duration
3.5 years (Germany: 3.2 years)
Positions per freelancer
12 (Germany: 11)
Top business areas
Operations, Product Development, Information Technology
Top industries
Information Technology, Professional Services, Healthcare
Certification focus areas
Information Technology, Product Development, Marketing
Bachelor's degree or higher
90% (Germany: 88%)
Master's degree or higher
50% (Germany: 55%)
Doctorate
10% (Germany: 7%)
Certifications per freelancer
1 (Germany: 3)
Most common languages
German, English, Dutch
Speak two or more languages
100% (Germany: 97%)
Based on our profile pool as of 29 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology in Dortmund are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts in Dortmund using Customer Relationship Management
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 29 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Customer Relationship Management experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (85%)
- Professional Services (69%)
- Healthcare (54%)
- Education (46%)
- Manufacturing (46%)
- Energy (38%)
- Banking and Finance (38%)
- Retail (38%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
What CRM covers
Customer Relationship Management, commonly called CRM, brings customer information, interactions and commercial processes into one structured system. Companies use it to manage leads, accounts, opportunities, service cases and communication histories. The goal is a reliable view of every relationship, from first contact through renewal and support.
Systems and ecosystems
CRM work can involve Salesforce, HubSpot, Microsoft Dynamics 365, SAP Customer Experience, Zoho CRM and tailored business applications. Strong specialists understand data models, permissions, automation and reporting inside these systems. They also connect CRM environments with ERP, marketing automation, customer service, identity and analytics tools through APIs and integration platforms.
- Configure objects, fields, roles and approval flows
- Build lead, sales and service automation
- Connect CRM data with ERP and marketing systems
- Create dashboards, reports and operational views
Where companies use it
CRM supports sales teams, account management, customer service, field operations and partner channels. It is used in manufacturing, logistics, professional services, retail, healthcare and technology businesses. In Dortmund, companies with industrial, logistics and service operations may need CRM processes that connect office teams, mobile staff and long-running customer relationships.
When freelance expertise helps
Companies often bring in external specialists during a CRM selection, migration, rollout or recovery from an underused implementation. Freelance expertise is also useful when duplicate records distort reporting, workflows no longer reflect the sales process or teams avoid entering data. A focused engagement can define requirements, configure the system and transfer practical knowledge to internal teams.
- Replace disconnected spreadsheets and inbox processes
- Prepare migrations between CRM systems
- Standardize pipelines, customer data and lifecycle stages
- Improve adoption through role-based workflows and training
Skills that matter
Effective CRM professionals combine platform knowledge with process design and data discipline. They can translate commercial requirements into clear system behavior, document decisions and test changes safely. Useful adjacent skills include SQL, REST APIs, middleware, data privacy practices, analytics, user research and change management. They should also understand how sales, service and marketing teams measure progress.
Choosing the right specialist
Review examples of comparable CRM scope rather than relying on platform names alone. Ask how the specialist handled data quality, integrations, permissions, testing and user adoption. A strong professional explains trade-offs in plain language, separates configuration from custom development and defines deliverables such as process maps, migration rules, dashboards and support documentation. For remote work or on-site collaboration in Dortmund, agree early on workshops, language, access and decision-making responsibilities.
Frequently asked questions
Curious about Customer Relationship Management? Here are the answers that come up again and again.
Customer Relationship Management is used to organize customer data and manage processes such as lead qualification, sales pipelines, account care and service cases. It gives teams a shared record of interactions and supports automation, forecasting and reporting.
CRM focuses on customer-facing relationships, opportunities, communication and service. ERP usually manages internal resources such as finance, procurement and operations, while marketing automation handles campaign execution; companies often integrate all three rather than choose one system for every process.
A strong Customer Relationship Management specialist may work with Salesforce, HubSpot, Microsoft Dynamics 365, SAP Customer Experience or Zoho CRM. Useful adjacent skills include API integration, SQL, data migration, analytics, identity management, workflow automation and change management.
The need depends on scope, data quality, integrations and the number of teams involved. A focused configuration may need a specialist for a defined engagement, while a migration or multi-system rollout requires deeper planning, testing, governance and adoption support.
CRM projects can often be delivered remotely through structured workshops, shared documentation and secure system access. On-site sessions in Dortmund can help with process discovery, stakeholder alignment and training, especially when teams work across sales, service and operations.
Ask for relevant examples involving your platform, processes and integration landscape. Check whether the specialist can explain data ownership, permissions, testing, migration controls and user adoption, not just configuration steps.
A successful Customer Relationship Management implementation reflects real workflows, contains trustworthy data and gives each user the right access. Look for clear requirements, documented decisions, tested automations, useful reports, sensible integrations and evidence that teams can operate the system confidently.
A CRM professional needs access to process owners, current system documentation, sample data and clear business priorities. Clients should also define who approves changes, how sensitive information is handled and whether collaboration is remote, on-site or mixed, including language expectations for workshops.
The average hourly rate of freelancers in Dortmund, Germany who have used Customer Relationship Management in their recent projects is 121 €, which corresponds to a daily rate of about 966 € based on an 8-hour working day.
Of the freelancers in Dortmund, Germany who have used Customer Relationship Management in their recent projects, 90% hold at least a Bachelor's degree, 50% hold at least a Master's degree, and 10% hold a doctorate.
On average, freelancers in Dortmund, Germany who have used Customer Relationship Management in their recent projects have 25 years of professional experience, with a single engagement typically lasting around 3.5 years.
The most common languages among freelancers in Dortmund, Germany who have used Customer Relationship Management in their recent projects are German (100%), English (100%), and Dutch (23%).
The most common industries among freelancers in Dortmund, Germany who have used Customer Relationship Management in their recent projects are Information Technology (85%), Professional Services (69%), and Healthcare (54%).
The most common business areas among freelancers in Dortmund, Germany who have used Customer Relationship Management in their recent projects are Operations (77%), Product Development (77%), and Information Technology (69%).
Main locations of FRATCH Experts, who have recently used Customer Relationship Management
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
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Hamburg 
Munich 
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Frankfurt 
Stuttgart 
Dusseldorf 
Leipzig 
Essen 
Bremen 
Hanover 
Nuremberg Request a free demo
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Philipp Thomaschewski
FRATCH CEO
