Oliver K.-Senior Experience Designer

• Led product discovery through stakeholder workshops, Jobs-to-be-Done analysis, and user research to define design direction.
• Mapped user journeys and defined information architecture and interaction design for digital products.
• Designed wireframes, high-fidelity UI, prototypes, and scalable design systems in Figma.
• Collaborated closely with engineering teams to ensure design concepts were translated into production-ready implementations.

Created high-fidelity UI concepts, interactive prototypes, and scalable design components in Figma for enterprise applications spanning production, sales, and after-sales domains. Facilitated user interviews and usability tests, translating research insights into actionable design improvements. Contributed to the evolution of cross-product design systems, UX maturity, and DesignOps processes.

Greenfield Product Concept Development for greater transparency in outbound logistics

• Co-shaped the initial product discovery phase with the Product Owner through collaborative workshops.
• Structured complex workflows and requirements across outbound vehicle logistics, incorporating input from diverse stakeholder groups.
• Applied Customer Journeys, Service Blueprints, Personas, and Jobs to Be Done to uncover process challenges, information needs, and opportunities for optimization.
• Facilitated and co-designed Design Thinking and co-creation workshops to collaboratively generate, develop, and evaluate ideas.
• Led the UX design for a product concept providing end-to-end visibility into vehicle locations, status, and estimated arrival times across the logistics chain.
• Identified opportunities to improve transport coordination, capacity utilization, vehicle tracking, and delivery time predictability.
• Structured business requirements and created epics and tickets.
• Considered API-based access to relevant logistics data for integration with downstream systems.
• Consolidated findings into a structured business foundation for product design and technical implementation.

UX Redesign of a SAAS Application Suite

• Led the end-to-end UX redesign of a suite of internal applications supporting operational service and workshop processes.
• Redesigned applications for CRM and call center operations, workshop appointment scheduling, and shift planning.
• Designed a dedicated display mode to present service waiting lists clearly on large screens in customer service areas.
• Analyzed workflows and usage contexts to translate the needs of diverse user groups into consistent interaction concepts.
• Developed UX concepts, prototypes, and design specifications to guide implementation.
• Designed for high-frequency daily use, prioritizing clarity, operational efficiency, and ease of use.

• Designed high-fidelity UI concepts in Figma for a large customer information SaaS application.
• Created a design system to ensure a consistent user experience, streamline development, and speed up time to market.
• Implemented UI concepts with Angular and TypeScript and used APIs to connect data (Angular, TypeScript).
• Bridged design requirements and technical feasibility.

• Designed digital products and services across diverse industries and clients including Lufthansa, Chevrolet, Coca-Cola, Deutsche Bahn, Deutsche Bank, and others.
• Facilitated design thinking workshops to align business requirements with user needs.

Designed and developed corporate identities, websites, responsive web web apps, CMS platforms, and e-commerce solutions, covering IT-Consulting, UX/UI design, Fullstack Development, SEO, and long-term system maintenance.

Designed and developed corporate identities, websites, responsive web apps, CMS platforms, and e-commerce solutions, covering IT consulting, UX/UI design, full-stack development, SEO, and long-term system maintenance.