Youssef M.-Telecommunications Technician (Part-time / Side Job)
Check rate
Experience
Telecommunications Technician (Part-time / Side Job)
Telefónica Deutschland GmbH
- Receiving and handling technical customer inquiries and fault reports by phone.
- Diagnosing issues by phone and providing real-time support to resolve problems.
- Coordinating and scheduling field service visits for technical issues.
- Advising customers on technical products and installation processes over the phone.
- Documenting customer interactions and technical activities in the CRM system.
- Collaborating closely with technical and service teams to quickly resolve issues.
Quality Auditor
Teleperformance Hellas (Fleetboard)
- Responsible for ensuring the optimal quality of company services.
- Achieving operational quality assurance goals by participating in information analysis.
- Creating monthly monitoring plans for the QA team and supervisors.
- Conducting calibrations for other QA team members and supervisors and communicating directly with the client for calibration purposes.
- Maintaining the quality standards set by the client (a world-leading telematics service provider).
- Participating in Six Sigma projects as needed.
Technical Customer Advisor (B2B) Logistics
Teleperformance Hellas (Fleetboard)
- Advising and supporting business clients on technical solutions and services in the logistics sector.
- Analyzing customer requirements and developing customized logistics IT and software solutions.
- Assisting with the implementation and integration of logistics systems (e.g., warehouse management, transportation management).
- Analyzing issues and troubleshooting technical problems in collaboration with clients and internal technical teams.
- Preparing technical documentation, proposals, and training materials.
- Working closely with sales, technical, and project management teams to ensure high customer satisfaction.
Subject Matter Expert (SME) – Customer Consulting & Sales
Vodafone GmbH (External outsourcing partner)
- Supporting customer advisors and sales teams as the technical point of contact for Vodafone products and services.
- Training new employees on rate options, contract terms, and sales techniques.
- Developing and maintaining training materials, guides, and knowledge bases.
- Analyzing common customer inquiries to identify training and process optimization opportunities.
- Collaborating with product, marketing, and quality assurance teams to refine sales strategy.
- Ensuring quality in customer interactions through coaching, feedback, and technical support during live operations.
Call Center Customer Advisor – Telecommunications
Vodafone GmbH (External outsourcing partner)
- Providing expert phone and written support to existing and new customers on products, rates, and services.
- Assisting with contract signings, renewals, and plan changes.
- Handling customer inquiries about billing, technical issues, and services.
- Recording and documenting customer interactions in the CRM system.
- Actively resolving problems and managing escalations to ensure high customer satisfaction.
- Participating in sales campaigns and cross-selling additional products.
Call Center Customer Advisor – Telecommunications
Teleperformance
- Phone support for existing and new customers on service and advisory topics.
- Handling customer inquiries about plans, contracts, bills, and technical issues.
- Creating offers and optimizing plans with a focus on customer satisfaction.
- Documenting calls in the CRM system and forwarding complex cases.
- Building customer loyalty through solution-oriented communication and an empathetic approach.
- Ensuring quality standards and meeting targets in customer service.
Translator (DE–EN | EN–DE & DE–AR | EN–DE)
Self-employed
- Accurately and faithfully translated technical texts from fields such as technology, law, and marketing.
- Localized content taking into account cultural differences and target audiences.
- Maintained and expanded terminology databases and glossaries.
- Delivered translation projects on time and independently.
- Collaborated closely with clients, editors, and project managers to ensure quality.
Sales Expert (B2B) Google Ads
New Horzion PPC
- Actively reached out to potential customers by phone to market Google Ads.
- Advised on digital advertising solutions and optimized campaigns.
- Achieved sales targets through targeted lead follow-up and customer retention.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Professional Services, Telecommunication, Automotive, and Transportation.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Customer Service, Quality Assurance, Operations, Sales, Information Technology, and Legal.
Skills
- Microsoft Office
- Microsoft Excel
- Microsoft Powerpoint
- Crm
- Six Sigma Yellow Belt
Languages
Education
Faculty of Languages (Al-Alsun)
Bachelor's Degree, Major: German Language and Literature, Second Foreign Language: English · German Language and Literature, Second Foreign Language: English · Cairo, Egypt
Certifications & licenses
Class B Driver's License
Statistics
Experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Youssef is based in Leipzig, Germany.
Youssef speaks the following languages: German (Advanced), English (Advanced), Arabic (Intermediate).
Youssef has at least 11 years of experience. During this time, Youssef has worked in at least 7 different roles and for 6 different companies. The average length of individual experience is 1 year and 5 months. Note that Youssef may not have shared all experience and actually has more experience.
Based on recent experience, Youssef would be well-suited for roles such as: Telecommunications Technician (Part-time / Side Job), Quality Auditor, Technical Customer Advisor (B2B) Logistics.
Youssef's most recent position is Telecommunications Technician (Part-time / Side Job) at Telefónica Deutschland GmbH.
In recent years, Youssef has worked for Telefónica Deutschland GmbH and Teleperformance Hellas (Fleetboard).
Youssef is most experienced in industries like Information Technology, Professional Services, and Telecommunication. Youssef also has some experience in Automotive, Transportation, and Advertising.
Youssef is most experienced in business areas like Customer Service, Quality Assurance, and Operations. Youssef also has some experience in Sales, Marketing, and Legal.
Youssef has recently worked in industries like Information Technology, Automotive, and Professional Services.
Youssef has recently worked in business areas like Customer Service, Operations, and Quality Assurance.
Youssef holds a Bachelor in German Language and Literature, Second Foreign Language: English from Faculty of Languages (Al-Alsun).
Youssef has 2 certificates. These include: Class B Driver's License and Six Sigma Yellow Belt.
The availability of Youssef needs to be confirmed.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 7 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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