Martin Dietschi - Helpdesk Support Specialist with 35 Years

Recommended expert

Dübendorf, Switzerland

Check rate

Experience

May 2022 - Present

4 years 4 months

Helpdesk Employee

Hays (Switzerland) AG

Working in first-level support
Handling all requests from internal and some external customers by phone, email and web
Initial analysis of requests and initiating solutions within the incident management process
Escalating issues to the appropriate specialists

May 2013 - Dec 2018

5 years 8 months

Spreitenbach, Switzerland

IT Supporter

İTRİS Maintenance AG

Managing and patching the client infrastructure
Planning and executing client rollouts
Receiving and resolving client environment issues
Installing new applications
Training internal employees
Supporting mobile telephony
Acting as a link between customers and the service desk

Jan 2008 - Apr 2013

5 years 4 months

Zürich, Switzerland

User & Production Supporter

Credit Suisse AG

Ensuring and maintaining the productive operation of hardware used
Point of contact for system specialists on all IT platforms at Credit Suisse AG
2nd and 3rd level IT support for standard applications and user-specific software
Phone, remote, and on-site support for desktop and laptop users at 2nd and 3rd level
Detecting hardware failures and LAN availability
Advising and participating in incident resolution processes
Special assignments for non-standard processes

May 2003 - Dec 2007

4 years 8 months

Zürich, Switzerland

Call Center Agent

Swisscom Fixnet AG

Responding to customer inquiries by phone and in writing using checklists and knowledge databases
Escalating inquiries that cannot be solved independently to technical specialists
Introducing new employees at the workplace (mentor role)
Assisting with ticket handling (ADSL issues) and email inquiries
Internal assignments as a trainer in narrowband and broadband
Cabling, setting up, and configuring training rooms for basic training of new employees
Project work on IP phone (Internet Protocol telephony)

Mar 2000 - Nov 2001

1 year 9 months

Zürich, Switzerland

System Controller

TDC Switzerland AG

Operating the diAx billing system CBP and other software applications
Operating the AS/400: checks, resolving minor issues, and identifying root causes
Performing checks and recording minor problems during tape operations on Unix systems
Importing daily calls into the billing system
Executing bill runs and handling payment processing
Monitoring networks, servers, and backups with HP OpenView

Aug 1990 - Feb 2000

9 years 7 months

Zürich, Switzerland

Courier and Dispatcher

DHL SA

Pick-up and delivery of important business documents and goods shipments in the city of Zurich
Basic customs clearance at Zurich Airport
Registration, inspection and processing of shipments at the distribution center
Proper handling of the laser scanner during pick-ups and deliveries
Point of contact and supervisor for assigned couriers
Training new couriers on various routes
Transmitting and monitoring customer orders via radio to up to 80 couriers
Planning courier routes and creating pick-up statistics

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Transportation, Telecommunication, Information Technology, Banking and Finance, and Professional Services.

Transportation

Telecommunication

Information Technology

Banking and Finance

Professional Services

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Customer Service, Operations, Logistics, and Finance.

Information Technology

Customer Service

Operations

Logistics

Finance

Languages

German

Native

English

Advanced

French

Intermediate

Education

Apr 1985 - Apr 1988

Asea Brown Boveri AG Apprenticeship Oerlikon

Machine Assembler · Zürich, Switzerland

Certifications & licenses

Technical training in IPTV

Swisscom Fixnet AG

Technical training in Macintosh

Swisscom Fixnet AG

Basic training in broadband

Swisscom Fixnet AG

Basic training in narrowband

Swisscom Fixnet AG

Windows 2000 Configuration + Support

DIGICOMP AG Computer School

UNIX - Using the Operating System Part 1

HP Training

Statistics

Experience

Total positions 6

Experience in Transportation 9.5 y

Avg length 5 y 2 m

Longest experience 9 y 6 m

Global Experience

Countries worked in 1 (Switzerland)

Primary country Switzerland

Expertise

Recent roles Helpdesk Employee, IT Supporter, User & Production Supporter

Main industries Transportation, Telecommunication, Information Technology

Main business areas Information Technology, Customer Service, Operations

Qualifications

Certifications earned 6

Profile

Created

February 2025

Last Update

February 2026

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Frequently asked questions

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Martin is based in Dübendorf, Switzerland.

Martin speaks the following languages: German (Native), English (Advanced), French (Intermediate).

Martin has at least 31 years of experience. During this time, Martin has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 5 years and 2 months. Note that Martin may not have shared all experience and actually has more experience.

Based on recent experience, Martin would be well-suited for roles such as: Helpdesk Employee, IT Supporter, User & Production Supporter.

Martin's most recent position is Helpdesk Employee at Hays (Switzerland) AG.

In recent years, Martin has worked for Hays (Switzerland) AG.

Martin is most experienced in industries like Transportation, Telecommunication, and Information Technology. Martin also has some experience in Banking and Finance and Professional Services.

Martin is most experienced in business areas like Information Technology, Customer Service, and Operations. Martin also has some experience in Logistics and Finance.

Martin has recently worked in industries like Professional Services.

Martin has recently worked in business areas like Customer Service and Information Technology.

Martin attended Asea Brown Boveri AG Apprenticeship Oerlikon for Machine Assembler.

Martin has 6 certificates. Among them, these include: Technical training in IPTV, Technical training in Macintosh, and Basic training in broadband.

Martin is immediately available for suitable projects.

Daily Rate Distribution

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<€800 €800-960 €960-1120 €1120-1280 €1280+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

Average rates for similar positions

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1000

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Daily rate avg. 990 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

1000

750

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Median rate 960 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.