Martin D.-Helpdesk Employee
Check rate
Experience
Helpdesk Employee
Hays (Switzerland) AG
- Working in first-level support
- Handling all requests from internal and some external customers by phone, email and web
- Initial analysis of requests and initiating solutions within the incident management process
- Escalating issues to the appropriate specialists
IT Supporter
İTRİS Maintenance AG
- Managing and patching the client infrastructure
- Planning and executing client rollouts
- Receiving and resolving client environment issues
- Installing new applications
- Training internal employees
- Supporting mobile telephony
- Acting as a link between customers and the service desk
User & Production Supporter
Credit Suisse AG
- Ensuring and maintaining the productive operation of hardware used
- Point of contact for system specialists on all IT platforms at Credit Suisse AG
- 2nd and 3rd level IT support for standard applications and user-specific software
- Phone, remote, and on-site support for desktop and laptop users at 2nd and 3rd level
- Detecting hardware failures and LAN availability
- Advising and participating in incident resolution processes
- Special assignments for non-standard processes
Call Center Agent
Swisscom Fixnet AG
- Responding to customer inquiries by phone and in writing using checklists and knowledge databases
- Escalating inquiries that cannot be solved independently to technical specialists
- Introducing new employees at the workplace (mentor role)
- Assisting with ticket handling (ADSL issues) and email inquiries
- Internal assignments as a trainer in narrowband and broadband
- Cabling, setting up, and configuring training rooms for basic training of new employees
- Project work on IP phone (Internet Protocol telephony)
System Controller
TDC Switzerland AG
- Operating the diAx billing system CBP and other software applications
- Operating the AS/400: checks, resolving minor issues, and identifying root causes
- Performing checks and recording minor problems during tape operations on Unix systems
- Importing daily calls into the billing system
- Executing bill runs and handling payment processing
- Monitoring networks, servers, and backups with HP OpenView
Courier and Dispatcher
DHL SA
- Pick-up and delivery of important business documents and goods shipments in the city of Zurich
- Basic customs clearance at Zurich Airport
- Registration, inspection and processing of shipments at the distribution center
- Proper handling of the laser scanner during pick-ups and deliveries
- Point of contact and supervisor for assigned couriers
- Training new couriers on various routes
- Transmitting and monitoring customer orders via radio to up to 80 couriers
- Planning courier routes and creating pick-up statistics
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Transportation, Telecommunication, Information Technology, Banking and Finance, and Professional Services.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Customer Service, Operations, Logistics, and Finance.
Languages
Education
Asea Brown Boveri AG Apprenticeship Oerlikon
Machine Assembler · Zürich, Switzerland
Certifications & licenses
Technical training in IPTV
Swisscom Fixnet AG
Technical training in Macintosh
Swisscom Fixnet AG
Basic training in broadband
Swisscom Fixnet AG
Basic training in narrowband
Swisscom Fixnet AG
Windows 2000 Configuration + Support
DIGICOMP AG Computer School
UNIX - Using the Operating System Part 1
HP Training
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Martin is based in Dübendorf, Switzerland.
Martin speaks the following languages: German (Native), English (Advanced), French (Intermediate).
Martin has at least 31 years of experience. During this time, Martin has worked in at least 6 different roles and for 6 different companies. The average length of individual experience is 5 years and 2 months. Note that Martin may not have shared all experience and actually has more experience.
Based on recent experience, Martin would be well-suited for roles such as: Helpdesk Employee, IT Supporter, User & Production Supporter.
Martin's most recent position is Helpdesk Employee at Hays (Switzerland) AG.
In recent years, Martin has worked for Hays (Switzerland) AG.
Martin is most experienced in industries like Transportation, Telecommunication, and Information Technology. Martin also has some experience in Banking and Finance and Professional Services.
Martin is most experienced in business areas like Information Technology, Customer Service, and Operations. Martin also has some experience in Logistics and Finance.
Martin has recently worked in industries like Professional Services.
Martin has recently worked in business areas like Customer Service and Information Technology.
Martin attended Asea Brown Boveri AG Apprenticeship Oerlikon for Machine Assembler.
Martin has 6 certificates. Among them, these include: Technical training in IPTV, Technical training in Macintosh, and Basic training in broadband.
The availability of Martin needs to be confirmed.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 7 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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