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Stevica Jovic

IT Infrastructure Expert | Subject Matter Expert (SME) | Project Manager

Stevica Jovic
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Liedertswil, Switzerland

Experience

Jul 2020 - Present
5 years 9 months
Switzerland

IT Infrastructure Expert | Subject Matter Expert (SME) | Project Manager

Jovic IT | Consulting & Support Services

Expertise details
Position Summary
IT Infrastructure Expert | Subject Matter Expert (SME) | Project Manager at Jovic IT | Consulting & Support Services
Industries
Information Technology
Business Areas
Information Technology
Project Management
  • LMES (ChemOps - Switzerland)

  • Hardware implementation for EX-Zone 2 (trolleys, tablets and scanners)

  • Qualification and integration of handheld devices and LMES

  • Design and implementation of a WLAN P-Layer network in collaboration with the network team

  • S/4HANA (TRD-CHAD/GCS - Switzerland)

  • Implementation of the MDM platform SOTI MobiControl

  • Updating, preparing, configuring and rolling out 45 Zebra MC9300-EX handheld devices

  • Requalification and integration of the devices into S/4HANA

  • S/4HANA (TRD-CHAD - China)

  • Implementation of the MDM platform SOTI MobiControl

  • Preparing, configuring and rolling out 12 Zebra MC9300-EX handheld devices

  • Qualification and integration of the devices into S/4HANA

  • S/4HANA (TRD-CGT - US)

  • Implementation of the MDM platform SOTI MobiControl

  • Preparing, configuring and rolling out 10 Zebra MC9400 handheld devices

  • Implementation of 2 Zebra ZT421 Printers

  • Qualification and integration of all devices into S/4HANA

  • S/4HANA (TRD-GCS - Switzerland)

  • Implementation of 25 Zebra ZT421 printers

  • Qualification and integration of the devices into S/4HANA

  • MMC and ITSmobile SAP (Solids/Logistic / CGT / Steriles - Switzerland)

  • Implementation of the MDM platform SOTI MobiControl

  • Preparing, configuring and rolling out 42 Zebra MC9300 handheld devices

  • Integration of the devices with MMC and SAP ITSmobile

  • ITSmobile (Pharmanalytica SA Locarno - Switzerland)

  • Implementation of 2 Honeywell CT60 handheld devices

  • Qualification and integration of the devices into SAP ITSmobile

  • SAP ERP_P75 (Warehouse WST - Switzerland)

  • Implementation of 12 PAD-EX 01P8DZ2 tablet devices

  • Qualification and integration of the devices into SAP ERP_P75

  • Transition Services (Lonza)

  • QC Apps

  • Kronos time clocks

  • OT

Oct 2012 - Jun 2020
7 years 9 months
Stein, Switzerland

IT Infrastructure Expert

Touchdown AG (Customer; Novartis)

Expertise details
Position Summary
IT Infrastructure Expert at Touchdown AG (Customer; Novartis)
Industries
Pharmaceutical
Business Areas
Information Technology
  • Support the BDSS & ChemOps CH PEP RF (Pharma ERP Radio Frequency) infrastructure.

  • 1st and 2nd Level Support – Handhelds also 3rd level including Backoffice and Windows embedded image creations.

  • Manage TOPAZ Operational Technology Inventory and Local CMDB for PEP RF devices.

  • Availability and capacity management of Asset Warehouse.

  • Singel Point of Contact for BDSS and ChemOps Switzerland in regards to Handhelds and Labelprinters (Incidents, Problems, Requests and Changes).

  • Singel Point of Contact for (TIS, BT, GISC Labeling, Mobit, etc), interact with these partners.

  • Intervention before agreed service levels are breached.

  • Providing status information about major and critical incidents to Service Integration Expert.

  • Release management; implement new Devices (Handhelds, Label Printers, WLAN spots) including full GxP documentation.

  • Security Management according to IT 360 vulnerability scans, remediate open vulnerabilities, patch systems and firmwares.

  • Conducting Lessons Learned sessions and initiating process or infrastructure improvements if needed, continuous monitoring of incidents and escalation to the Site IT Head if required.

  • Advising & Guidance the BIT Support Team in all PEP RF related Topics.

  • Approx. 100 Manufacturing Handheld Devices Motorola (MC9590 non-ex, MC9590-ex, MC92N0 and MC92N0-EX).

  • Approx. 90 Manufacturing (Product, Hazard and Sample) Label Printers (Zebra ZT-230, Zebra ZT-420, Zebra ZM600 and Zebra S4M, Valentin Duo Print 160/12).

  • Approx. 70 Ex Zone PRD WLAN spots.

  • Approx 25 Aegex10 exZone Tablets used for e-calibration.

  • Impementation and Support of 6 eCOM PAD-EX Tabllets.

  • Complementary to Incident Resolution in SNOW (Service Now) for PEP RF (Handhelds, Labelprinters, Tablets and PRD WLAN).

  • Incident Problem, Request and Change Management / Resolution in in SNOW (Service Now).

  • Backup for Site Infrastructure Manager NTO Basel Cluster IT.

  • Planning Network Outages, informing business stakeholder and align with them.

  • Organize Wireless Site Surveys to cover Process Units with best possible Wireless coverage.

  • Closely work with British Telecom and WIPRO to test devices after downtimes and upgrades.

  • Align with Site Automation for firewall configurations, submit tickets and work with BT to close such Firewall changes.

  • Support of Site GO-LIVE Project.

  • Single point of contact for Handhelds and Label Printer implementation in Drug Substance Bioproduction Basel (BDSS).

  • Work together with Site Infrastructure Manager to implement Network segmentation in the Sites ChemOpsCH and BDSS.

  • Move Manufacturing Printer from O layer network to the new created P layer network.

Jan 2009 - Sep 2012
3 years 9 months
Stein, Switzerland

Customer Engineer

Unysis AG (Customer; Novartis)

Expertise details
Position Summary
Customer Engineer at Unysis AG (Customer; Novartis)
Industries
Information Technology
Pharmaceutical
Business Areas
Information Technology
Jul 2006 - Nov 2008
2 years 5 months
Stein, Switzerland
On-site

Onsite Supporter

Getronics AG (Customer; Novartis)

Expertise details
Position Summary
Onsite Supporter at Getronics AG (Customer; Novartis)
Industries
Information Technology
Pharmaceutical
Business Areas
Customer Service
Information Technology
Jul 2005 - Jun 2006
1 year
Stein, Switzerland

IT-Supporter Professional

Bechtle IT-Systemhaus (Customer; Novartis)

Expertise details
Position Summary
IT-Supporter Professional at Bechtle IT-Systemhaus (Customer; Novartis)
Industries
Information Technology
Business Areas
Information Technology
Dec 2004 - Apr 2005
5 months
Otelfingen, Switzerland

Technical Helpdesk

Cablecom

Expertise details
Position Summary
Technical Helpdesk at Cablecom
Industries
Telecommunication
Business Areas
Customer Service
Information Technology
Apr 2002 - Jul 2004
2 years 4 months
Zürich, Switzerland

Technician / deputy branch manager

PC Hai AG

Expertise details
Position Summary
Technician / deputy branch manager at PC Hai AG
Industries
Information Technology
Business Areas
Information Technology
Operations
Feb 2002 - Mar 2002
2 months
Zürich, Switzerland

Internship 6 weeks – Technician

Computer Express

Expertise details
Position Summary
Internship 6 weeks – Technician at Computer Express
Industries
Information Technology
Business Areas
Information Technology

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Pharmaceutical, and Telecommunication.

Information Technology
Pharmaceutical
Telecommunication
Profile match chart

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Project Management, Customer Service, and Operations.

Information Technology
Project Management
Customer Service
Operations
Profile match chart

Summary

I have 23 years of experience in the IT sector, including 20 years with a leading pharmaceutical company in Basel. My core strengths are IT infrastructure, analytical thinking, and creative problem solving.

Languages

German
Native
Serbian
Native
English
Advanced

Certifications & licenses

Server Administrator On Windows Server 2008

Computer Scientist Csbe

ICT Training Center Bern

Successful Customer Rudolf Obrecht Communication

Information & Certificate Of University Library

Statistics

Experience

Total positions 8
Experience in Information Technology 15 y
Avg length 2 y 10 m
Longest experience 7 y 8 m

Global Experience

Countries worked in 1 (Switzerland)
Primary country Switzerland

Expertise

Recent roles IT Infrastructure Expert | Subject Matter Expert (SME) | Project Manager, IT Infrastructure Expert, Customer Engineer
Main industries Information Technology, Pharmaceutical, Telecommunication
Main business areas Information Technology, Project Management, Customer Service

Qualifications

Certifications earned 4

Profile

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Stevica based?

Stevica is based in Liedertswil, Switzerland.

What languages does Stevica speak?

Stevica speaks the following languages: German (Native), Serbian (Native), English (Advanced).

How many years of experience does Stevica have?

Stevica has at least 23 years of experience. During this time, Stevica has worked in at least 8 different roles and for 8 different companies. The average length of individual experience is 3 years and 11 months. Note that Stevica may not have shared all experience and actually has more experience.

What roles would Stevica be best suited for?

Based on recent experience, Stevica would be well-suited for roles such as: IT Infrastructure Expert | Subject Matter Expert (SME) | Project Manager, IT Infrastructure Expert, Customer Engineer.

What is Stevica's latest experience?

Stevica's most recent position is IT Infrastructure Expert | Subject Matter Expert (SME) | Project Manager at Jovic IT | Consulting & Support Services.

What companies has Stevica worked for in recent years?

In recent years, Stevica has worked for Jovic IT | Consulting & Support Services.

Which industries is Stevica most experienced in?

Stevica is most experienced in industries like Information Technology, Pharmaceutical, and Telecommunication.

Which business areas is Stevica most experienced in?

Stevica is most experienced in business areas like Information Technology, Project Management, and Customer Service. Stevica also has some experience in Operations.

Which industries has Stevica worked in recently?

Stevica has recently worked in industries like Information Technology.

Which business areas has Stevica worked in recently?

Stevica has recently worked in business areas like Information Technology and Project Management.

Does Stevica have any certificates?

Stevica has 4 certificates. Among them, these include: Server Administrator On Windows Server 2008, Computer Scientist Csbe, and Successful Customer Rudolf Obrecht Communication.

What is the availability of Stevica?

Stevica is immediately available for suitable projects.

What is the rate of Stevica?

Stevica's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

How to hire Stevica?

To hire Stevica, click the Meet button on the profile to request a meeting and discuss your project needs.

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Market avg: 960-1120 €
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