Pedro M.-Guest & Property Specialist
Check rate
Experience
Guest & Property Specialist
Roomonitor
- Provided professional support to guests and property owners via phone, email, and chat
- Managed bookings and guest check-ins using PMS, CRM tools, and Smartlock technology
- Tracked and resolved technical issues via Salesforce ticketing system
- Prepared operational reports for process improvement and client updates
Sales & Customer Support Agent
HS Plus
- Handled high-volume inbound and outbound calls, providing e-commerce product information and post-sale support
- Entered and verified customer and order data accurately in internal systems
- Coordinated with logistics and billing departments to ensure smooth operations
- Utilized Zendesk to track internal issues and document operational updates
Technical Support Specialist
Infosys BPM
- Provided multi-channel support (email, phone, chat) via ServiceNow for global clients
- Diagnosed and resolved software, hardware, and network issues efficiently
- Logged, tracked, and escalated tickets while collaborating with L2 support teams
- Maintained accurate documentation and generated Excel reports for client review
- Supported end-users in multiple languages, ensuring clear and effective communication
- Assisted with process improvement initiatives to optimize IT service delivery
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Tourism, and Retail.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Customer Service, Information Technology, Operations, and Sales.
Summary
Technical Support Specialist with 4+ years of experience providing remote and hybrid support for hardware, software, and network issues across international clients. Skilled in troubleshooting, ticket management, CRM systems, and reporting. Strong communicator with experience collaborating across teams to ensure timely issue resolution and excellent client satisfaction.
Skills
- Technical Troubleshooting: Hardware, Software, Networks
- Crm & Helpdesk Tools: Servicenow, Zendesk, Salesforce
- Microsoft Excel & Reporting
- Incident & Problem Management
- Remote Work & Time Management
- Process Improvement & Documentation
Languages
Education
Estoril Higher Institute For Tourism And Hotel Studies
Bachelor's degree, Hospitality & Tourism Management · Hospitality & Tourism Management · Lisbon, Portugal
Certifications & licenses
Introduction To Cybersecurity
Cisco Networking Academy
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Pedro is based in Paris, France.
Pedro speaks the following languages: Portuguese (Advanced), English (Intermediate), Spanish (Intermediate), French (Intermediate).
Pedro has at least 4 years of experience. During this time, Pedro has worked in at least 3 different roles and for 3 different companies. The average length of individual experience is 1 year and 4 months. Note that Pedro may not have shared all experience and actually has more experience.
Based on recent experience, Pedro would be well-suited for roles such as: Guest & Property Specialist, Sales & Customer Support Agent, Technical Support Specialist.
Pedro's most recent position is Guest & Property Specialist at Roomonitor.
In recent years, Pedro has worked for Roomonitor, HS Plus, and Infosys BPM.
Pedro is most experienced in industries like Information Technology, Retail, and Tourism.
Pedro is most experienced in business areas like Customer Service, Information Technology, and Sales. Pedro also has some experience in Operations.
Pedro holds a Bachelor in Hospitality & Tourism Management from Estoril Higher Institute For Tourism And Hotel Studies.
Pedro has 1 certificate: Introduction To Cybersecurity.
The availability of Pedro needs to be confirmed.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 7 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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