Beatriz Entrialgo - User Support Agent with Zendesk

Recommended expert

Castellón de la Plana, Spain

Check rate

Experience

Aug 2021 - Present

5 years 1 month

User Support Agent

Fever

Excelled in performance and quality of customer assistance by 20% on average from the rest of the team by maintaining attention to details that made a difference
Patiently guided seniors as well as non-tech savvy users through any process or service provided by the company
Used assertive communication techniques to deal with unsatisfied customers

Jun 2020 - Aug 2021

1 year 3 months

Madrid, Spain

Pharmaceutical Sales Representative

MVPharma

Patiently built strong relationships with customers by offering competent products and high-quality explanations to keep doctors as well as patients informed
Kept focused on the details of each customer’s needs to anticipate them

Dec 2019 - Mar 2020

4 months

Madrid, Spain

Customer Service Manager

Saga SL

Increased sales by 20% by following up on questions about all 23 apartments placed in the center of the city
Planned and managed the cleaning schedule done by 4 employees in my charge
Met and greeted every customer personally and explained the specifics to make them feel at home
Served as a liaison between landlord, tenants, and building owners to resolve issues pertaining to the properties

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Tourism, Pharmaceutical, and Real Estate.

Tourism

Pharmaceutical

Real Estate

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Customer Service, Sales, and Operations.

Customer Service

Sales

Operations

Skills

Attention To Detail
Fast Learner
Analytical Thinking
Solution Oriented
Strategic Thinking
Intermediate Excell
Resilience
Zendesk Advanced
Ability To Work In Fast-Paced Environments
Jira

Languages

English

Advanced

Spanish

Elementary

Education

Complutense University of Madrid

Big Data and Data Science · Madrid, Spain

University of Havana

Biochemistry and Molecular Biology · Havana, Cuba

Statistics

Experience

Total positions 3

Experience in Tourism 5 y

Avg length 2 y 2 m

Longest experience 5 y

Global Experience

Countries worked in 1 (Spain)

Primary country Spain

Expertise

Recent roles User Support Agent, Pharmaceutical Sales Representative, Customer Service Manager

Main industries Tourism, Pharmaceutical, Real Estate

Main business areas Customer Service, Sales, Operations

Qualifications

Highest degree Master

Profile

Created

November 2025

Need a freelancer? Find your match in seconds.

Try FRATCH GPT

Frequently asked questions

Have questions? Find more information here.

Beatriz is based in Castellón de la Plana, Spain.

Beatriz speaks the following languages: English (Advanced), Spanish (Elementary).

Beatriz has at least 6 years of experience. During this time, Beatriz has worked in at least 3 different roles and for 3 different companies. The average length of individual experience is 2 years and 2 months. Note that Beatriz may not have shared all experience and actually has more experience.

Based on recent experience, Beatriz would be well-suited for roles such as: User Support Agent, Pharmaceutical Sales Representative, Customer Service Manager.

Beatriz's most recent position is User Support Agent at Fever.

In recent years, Beatriz has worked for Fever and MVPharma.

Beatriz is most experienced in industries like Tourism, Pharmaceutical, and Real Estate.

Beatriz is most experienced in business areas like Customer Service, Sales, and Operations.

Beatriz has recently worked in industries like Tourism and Pharmaceutical.

Beatriz has recently worked in business areas like Customer Service and Sales.

Beatriz holds a Master in Big Data and Data Science from Complutense University of Madrid and a Bachelor in Biochemistry and Molecular Biology from University of Havana.

Beatriz is immediately available full-time for suitable projects.

Daily Rate Distribution

0 2 4 6 8

<€480 €640-800 €800-960 €1280+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

600

450

300

150

Daily rate avg. 574 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

600

450

300

150

Median rate 560 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.