Jessica Diederen - Business Consultant for Automation

Recommended expert

Available

Baesweiler, Germany

Check rate

Experience

Jan 2025 - Present

1 year 8 months

Baesweiler, Germany

Consultant

Jessica Diederen Consulting

Workflow automation
Process management
Scrum Master
Introduction of new office processes on a regional and global level
Project support in ISO 9001, 13485, and 17025 projects

Aug 2023 - Dec 2024

1 year 5 months

Baesweiler, Germany

Remote

Virtual Assistant

Virtuelle Assistenz Jessica Diederen

Office management
Process management
Claim management
Processing of credit notes and customer complaints
Order processing
Customer support
MS Dynamics
SAP
MS Office
Google Workspace applications
Pipedrive
LinkedIn
Brevo

As part of my work, I mainly supported my clients in office and process management. In doing so, I often improved processes to relieve on-site employees as much as possible so they could fully focus on their core tasks.

Sep 2022 - Dec 2023

1 year 4 months

Business Support, Human Resources

West Pharmaceutical Services Deutschland GmbH

Support for the HR managers and HR business partners at the Eschweiler and Stolberg sites in daily business
Support of the hiring process, including background checks as well as preparation and sending of employment contracts
Support of the probation period ending process
Support of the exit process, including preparation of termination confirmations, internal information to the relevant departments, and support of the manager in the exit process
Cooperation with the works council
Preparation of employment references
Advice and support for managers in defined areas
Advice and support for employees on site
Preparation of the return-to-work process for the Eschweiler, Stolberg, and Kiefernweg sites
Handling of various HR projects
Preparation of regular evaluations and reports for the Human Resources department

Oct 2021 - Aug 2022

11 months

Commercial Employee in Logistics and Sample Registration

GfPS mbH

Goods receipt
Posting of goods in the databases
Testing and further development of a new LIMS system
Proper initial inspection of samples/test products
Sample registration and forwarding
Packing and shipping of laboratory samples, including preparation of customs documents
QM- and GMP-compliant documentation of all processes
Process optimization in the department
Planning and execution of own projects
Purchasing and order processing
Communication with suppliers and customers in German and English

Dec 2019 - Sep 2021

1 year 10 months

Assistant to the Site Management

SGS Analytics Germany GmbH

Customer support and advice
Support of the site management in daily business
Preparation and follow-up of quotes
Invoicing and dunning
Travel organization and travel expense accounting
Personnel management, time management
Staffing planning and recruitment
Customer correspondence in German and English
Documentation of incoming and outgoing samples
Preparatory bookkeeping
Management and documentation of the petty cash fund
Purchasing
Process optimization
Project assistance
Planning and execution of own projects including project management and responsibility
Sample shipping
Qualification of equipment according to GMP requirements
Support of quality assurance during customer audits
Appointment coordination

Apr 2018 - Nov 2019

1 year 8 months

Sales and Office Assistant

SGS Analytics Germany GmbH

Customer support and advice
Preparation and follow-up of quotes
Documentation of sample receipt and dispatch
Sample shipping
Schedule coordination

Oct 2017 - Mar 2018

6 months

Technical Support Assistant

LANCOM Systems

Qualification of customer inquiries by phone and email
Written and phone correspondence in German and English
License management
Creation of statistics including visualizations
Preparation of written process guidelines for internal company procedures
Travel booking and travel expense accounting

Jun 2012 - Dec 2019

7 years 7 months

Assistant to Management (part-time)

Solar- und Regenwassertechnik Maanen

Written and phone correspondence
Preparation of quotes
Invoicing
General office tasks
Support for customers and visitors
Preparatory accounting

Jun 2012 - Sep 2017

5 years 4 months

Veterinary Assistant

Small Animal Practice Dr. Bey, Zinsen and Partner GbR

Customer support and advice
Sale of pet food and medication
Nutritional assessment of patients
Billing for completed treatments
Treatment assistance
Processing and analysis of laboratory samples
Maintaining a neat and professional appearance of the practice

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Energy, Healthcare, Professional Services, Pharmaceutical, Chemical, and Biotechnology.

Energy

Healthcare

Professional Services

Pharmaceutical

Chemical

Biotechnology

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Customer Service, Sales, Accounting, Operations, Project Management, and Quality Assurance.

Customer Service

Sales

Accounting

Operations

Project Management

Quality Assurance

Summary

In my current role as an independent business consultant, I show independent and responsible work as well as teamwork and cooperation skills. My tasks require complete reliability and trustworthiness, as well as analytical thinking. These are qualities that clearly define me.

Skills

Workflow Automation
Process Management
Scrum Master
Project Management

Software

Microsoft Office
Sap Hr
Adp E-Time
Veda Hr Time
Lims Systems
Ups Systems

Skills

Business Analysis
Customer Service
Quotation Preparation
Invoicing

Languages

German

Native

English

Advanced

Spanish

Elementary

French

Elementary

Education

Aug 2009 - Jun 2012

Kleintierpraxis Dr. Bey, Zinsen und Partner GbR

Veterinary Assistant · Germany

Aug 2001 - May 2009

Viktoriaschule Aachen

University entrance qualification · Germany

Certifications & licenses

Automation Expert

AI Impact Academy

SCRUM.ORG

Statistics

Experience

Total positions 9

Experience in Energy 7.5 y

Avg length 2 y 5 m

Longest experience 7 y 6 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Consultant, Virtual Assistant, Business Support, Human Resources

Main industries Energy, Healthcare, Professional Services

Main business areas Customer Service, Sales, Accounting

Qualifications

Highest degree Doctorate

Certifications earned 2

Profile

Created

November 2025

Last Update

August 2026

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Frequently asked questions

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Jessica is based in Baesweiler, Germany and prefers 100% remote projects.

Jessica speaks the following languages: German (Native), English (Advanced), Spanish (Elementary), French (Elementary).

Jessica has at least 14 years of experience. During this time, Jessica has worked in at least 9 different roles and for 8 different companies. The average length of individual experience is 2 years and 7 months. Note that Jessica may not have shared all experience and actually has more experience.

Based on recent experience, Jessica would be well-suited for roles such as: Consultant, Virtual Assistant, Business Support, Human Resources.

Jessica's most recent position is Consultant at Jessica Diederen Consulting.

In recent years, Jessica has worked for Jessica Diederen Consulting, Virtuelle Assistenz Jessica Diederen, West Pharmaceutical Services Deutschland GmbH, GfPS mbH, and SGS Analytics Germany GmbH.

Jessica is most experienced in industries like Energy, Healthcare, and Professional Services. Jessica also has some experience in Chemical, Pharmaceutical, and Biotechnology.

Jessica is most experienced in business areas like Customer Service, Sales, and Accounting. Jessica also has some experience in Operations, Project Management, and Quality Assurance.

Jessica has recently worked in industries like Professional Services, Pharmaceutical, and Biotechnology.

Jessica has recently worked in business areas like Operations, Project Management, and Quality Assurance.

Jessica holds a Doctorate in Veterinary Assistant from Kleintierpraxis Dr. Bey, Zinsen und Partner GbR.

Jessica has 2 certificates. These include: Automation Expert and The Professional Scrum Master I (PSM I).

Jessica is immediately available part-time for suitable projects.

Daily Rate Distribution

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<€640 €640-800 €800-960 €960-1120 €1120+

The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

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Daily rate avg. 885 €

The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.

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Median rate 900 €

The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.

Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.