Process Automation Experts in Munich

• Concept & IT implementation of inbound B2C campaigns, BPM process documentation
• Cross-functional implementation of several whitepapers / guides
• Setup of the customer journey with MS Dyn365 / CRM: Forms, landing pages, campaigns
• Project controlling, process documentation, testing and training / coaching, analytics reports
• Hands-on implementation & on-time launch of all campaigns for digital customer acquisition

• Consulting across two integrated areas: Commercial Strategy (pricing, sales steering, marketing strategy, market expansion, margin management) and Operational Efficiency (process automation, AI integration, workflow design, last-mile automation).
• Development of custom SaaS solutions, explicitly tailored to the specific requirements and processes of each company.
• Delivery of AI training and change management workshops for managing directors and specialist departments, including AI competence training with a certificate of attendance under Art. 4 of the EU AI Act.

Member of the Revenue Operations Leadership Team

• Lead a global 13-person marketing organization across brand, demand generation, digital, and partner marketing, with responsibility for a €5M budget and international growth programs.
• Define market positioning, value propositions, and messaging for complex cybersecurity and AI-enabled software, translating technical capabilities into clear customer, partner, and commercial value.
• Generated €45M in annual pipeline through integrated demand generation, ABM, and partner programs aligned with priority ICPs and revenue targets.
• Doubled marketing ROI within 12 months by reallocating investment, strengthening performance governance, and introducing AI-enabled workflows.
• Established RevOps-aligned planning and shared performance frameworks with Sales, improving funnel transparency, prioritization, and commercial accountability.
• Delivered double-digit revenue growth among strategic partners through MDF-supported and campaign-in-a-box growth initiatives in a newly launched partner relationship management tool.
• Introduced AI-supported content, lead-nurturing, and workflow automation using Claude, ChatGPT, and n8n, reducing marketing turnaround times by 30%.
• Represented WithSecure in European cybersecurity policy and industry forums, contributing to positioning papers and executive-level stakeholder engagement.

• Designed role-based delivery assignment workflows, switchable between own fleet and partner carriers, with traceable status chains from „pending“ to „in delivery.“
• Designed AI-assisted route optimization, where dispatchers review drive-time-optimized route suggestions as drafts and apply them in one click.
• Designed a central planning interface for delivery and route management, bringing table view, map view, and route composition into a single workflow.
• Built interactive prototypes to align new product features early with stakeholders and engineering.

Key methods: AI-assisted Product Design, Workflow Design, Role-Based Workflows, Dashboard Design, Interaction Design, Prototyping, Logistics/Operations UX, Stakeholder Collaboration

• Led enterprise reporting modernization by migrating legacy SSRS reporting solutions to Power BI, supporting 500+ business users while ensuring full GDPR/DSGVO compliance.
• Designed and optimized Power BI and Microsoft Fabric semantic models using star schema, dimensional modeling, advanced DAX, and performance optimization techniques, reducing query latency by 25%.
• Delivered 20+ executive and operational dashboards featuring KPI scorecards, drill-through, bookmarks, and row-level security, improving reporting efficiency by 20%.
• Enabled self-service analytics through governed Power BI datasets, dataflows, and gateway architecture, increasing business-led reporting adoption by 35%.
• Configured an incremental refresh policy and query folding for a 50+ million row sales dataset, reducing daily report refresh times by 85%.
• Deployed automated ETL/ELT pipelines using Azure Data Factory, Microsoft Fabric, and Snowflake, reducing reporting delivery timelines by 40% through workflow automation.
• Spearheaded Microsoft Fabric analytics modernization initiatives including lakehouse architecture, OneLake integration, and centralized data platform development, reducing data latency from 2 hours to 20 minutes.
• Translated business requirements from 15+ stakeholders into scalable Power BI semantic models and dashboards, improving reporting consistency and reducing ad-hoc reporting requests by 25%.
• Applied Microsoft Copilot and generative AI tools to accelerate SQL development, DAX authoring, technical documentation, and testing activities, reducing development effort by approximately 15 hours per week.

I help companies and digital teams regain time in their day-to-day work – by automating recurring processes and making targeted improvements to digital products. Depending on their needs, either with implementation or at management level (interim).

Typical results:

• Manual routine processes run automatically – inquiries, data maintenance, follow-ups
• Faster response times and fewer things left undone in day-to-day operations
• Clear priorities in product and digitalisation projects, pragmatic rather than over-engineered

How: modern No/Low-Code automation (including n8n, Make.com), combined with experience as a Managing Director and Digital Product Manager. The tool is never the starting point – the question is always where a solution creates real value.

• Process digitalisation: Designed and implemented advanced automation solutions for mid-sized businesses, integrating workflow digitalisation to reduce operational costs by 20% and boost productivity by 25%.
• Interim operations leadership (6 months): Stepped in as Head of Operations (production planning, purchasing, shop floor management) for a German SME; optimised processes, stabilised supply chain, and increased output capacity by 50%.
• Task force lead: Drove turnaround and recovery initiatives, securing production continuity and realising over €50M in supply chain savings.
• Solution delivery: Combined consulting, implementation, and interim management, delivering high-impact digital transformation projects from concept to on-site execution.
• Stakeholder management: Built close customer relationships, ensuring project success through transparent communication and continuous improvement.

• Business intelligence and KPI specification and playbook for 35 European companies.

• Executive mandate for the digital realignment of an established Mittelstand company
• Analysis of the organization, processes and IT landscape across the real estate value chain
• Development of a prioritized transformation path (target vision, architecture, roadmap)
• Identification of significant automation and platform potential

• Configured Topics, Microsites into rich content portal widgets, Content Library, landing pages and automated client portal data sync, reducing manual effort by 80% and elevating self-service engagement.
• Architected optimal display across devices and varying resolutions to enhance user accessibility and experience.
• Set up and customized Azure VM integration by utilizing Catalog Items, PowerShell scripting and workflow orchestration.
• Analyzed and translated business requirements into scalable solutions, leveraging ServiceNow scripting to enhance platform functionality and elevate user experience.

Key ServiceNow Skills: Service Portal, Widget Development, Catalog Items, PowerShell Scripting, Workflow Orchestration, Content Management.

• Delivered end-to-end product & service design (discovery to delivery) — combining Product discovery, UX/UI Design and Prototyping within an agile delivery framework.
• Applied AI-assisted workflows across research and prototyping to accelerate discovery and validation cycles.

Process analysis and design in the Personio HRMS environment to reduce complexity and harmonize, automate and ensure compliance.

Optimization of the Personio time management module: consolidation of 46 heterogeneous time models into 6 clearly defined, standardized working time models, including break logic, overtime rules and approval workflows.

• Applied modern JavaScript features, including ES6+ syntax, destructuring, modules, array methods, and asynchronous programming, to develop efficient and readable frontend code.
• Implemented frontend integration patterns for PHP and Laravel backend services, connecting React interfaces to REST APIs and handling structured JSON data.
• Developed interactive, functional component-based frontend applications using React Hooks, JavaScript, and TypeScript, alongside backend applications and RESTful APIs using Python, Django, Flask, and FastAPI, focusing on reusable components, modular architecture, maintainability, and efficient data processing.
• Maintained a dynamic portfolio platform using PHP, Laravel, Livewire, and MySQL, implementing end-to-end functionality across frontend interfaces, backend services, and database operations.
• Validated server-side request handling, routing, middleware, and form validation using Laravel features to support reliable application workflows and consistent data processing.
• Designed and managed relational database structures using MySQL and Laravel Eloquent ORM, implementing data models, relationships, database migrations, and efficient queries for content management.
• AI-powered applications integrating Large Language Models (LLMs) through external APIs and locally hosted models, exploring practical use cases for conversational AI, intelligent automation, and AI-assisted workflows.
• Built local AI applications and developer tools for running, configuring, and interacting with locally hosted language models, gaining experience with local inference, model integration, and privacy-conscious AI workflows.
• Explored Retrieval-Augmented Generation (RAG) approaches to combine language models with external knowledge sources, enabling context-aware responses based on relevant application data and retrieved information.
• Integrated AI services with backend APIs and application components, developing reusable modules for model communication, response processing, error handling, and data exchange.

Internal systems with regulatory and security requirements could not be used directly by AI tools for incident triage, troubleshooting, and documentation search. The goal was to securely integrate these systems through MCP while preserving existing acce...