Process Automation Experts in Munich

• Designed role-based delivery assignment workflows, switchable between own fleet and partner carriers, with traceable status chains from „pending“ to „in delivery.“
• Designed AI-assisted route optimization, where dispatchers review drive-time-optimized route suggestions as drafts and apply them in one click.
• Designed a central planning interface for delivery and route management, bringing table view, map view, and route composition into a single workflow.
• Built interactive prototypes to align new product features early with stakeholders and engineering.

Key methods: AI-assisted Product Design, Workflow Design, Role-Based Workflows, Dashboard Design, Interaction Design, Prototyping, Logistics/Operations UX, Stakeholder Collaboration

• Led enterprise reporting modernization by migrating legacy SSRS reporting solutions to Power BI, supporting 500+ business users while ensuring full GDPR/DSGVO compliance.
• Designed and optimized Power BI and Microsoft Fabric semantic models using star schema, dimensional modeling, advanced DAX, and performance optimization techniques, reducing query latency by 25%.
• Delivered 20+ executive and operational dashboards featuring KPI scorecards, drill-through, bookmarks, and row-level security, improving reporting efficiency by 20%.
• Enabled self-service analytics through governed Power BI datasets, dataflows, and gateway architecture, increasing business-led reporting adoption by 35%.
• Configured an incremental refresh policy and query folding for a 50+ million row sales dataset, reducing daily report refresh times by 85%.
• Deployed automated ETL/ELT pipelines using Azure Data Factory, Microsoft Fabric, and Snowflake, reducing reporting delivery timelines by 40% through workflow automation.
• Spearheaded Microsoft Fabric analytics modernization initiatives including lakehouse architecture, OneLake integration, and centralized data platform development, reducing data latency from 2 hours to 20 minutes.
• Translated business requirements from 15+ stakeholders into scalable Power BI semantic models and dashboards, improving reporting consistency and reducing ad-hoc reporting requests by 25%.
• Applied Microsoft Copilot and generative AI tools to accelerate SQL development, DAX authoring, technical documentation, and testing activities, reducing development effort by approximately 15 hours per week.

• Concept & IT implementation of inbound B2C campaigns, BPM process documentation
• Cross-departmental implementation of multiple whitepapers / guides
• Setup of the customer journey with MS Dyn365 / CRM: forms, landing pages, campaigns
• Project controlling, process documentation, testing and training / coaching, analytics reports
• Hands-on implementation & on-time launch of all campaigns for digital new customer acquisition

I help companies and digital teams win back time in everyday work – by automating recurring processes and improving digital products in a targeted way. Depending on the need, hands-on in delivery or at leadership level (interim).

Typical results:

• Manual routine processes run automatically – requests, data maintenance, follow-ups
• Faster response times and fewer things falling through the cracks in day-to-day business
• Clear priorities in product and digitalization initiatives, practical instead of over-engineered

Tools: modern no/low-code automation (including n8n, Make.com), combined with experience as a managing director and digital product lead. The tool is never the starting point – the question is always where a solution creates real value.

• Configured Topics, Microsites into rich content portal widgets, Content Library, landing pages and automated client portal data sync, reducing manual effort by 80% and elevating self-service engagement.
• Architected optimal display across devices and varying resolutions to enhance user accessibility and experience.
• Set up and customized Azure VM integration by utilizing Catalog Items, PowerShell scripting and workflow orchestration.
• Analyzed and translated business requirements into scalable solutions, leveraging ServiceNow scripting to enhance platform functionality and elevate user experience.

Key ServiceNow Skills: Service Portal, Widget Development, Catalog Items, PowerShell Scripting, Workflow Orchestration, Content Management.

Large Insurance Company – Consultant Wiesbaden: Consulting support for the introduction of an integrated planning and performance management framework (operational, financial, customer) to enhance customer-centric transparency, decision-making quality, and steering capabilities across all lines of business within an insurance organization:

• Analysis of existing processes, reports, KPIs, and KPI calculation methodologies
• Design and introduction of new, standardized customer KPIs (gross/net), as well as key steering metrics with consistent linkage across all lines of business
• Recalculation, validation, and plausibility checks of KPIs based on existing and newly integrated data sources
• Conceptual support for the development of an integrated reporting and performance management setup
• Execution of customer insights analyses to identify patterns and anomalies within customer data clusters

Large retail company – Consultant in Karlsruhe: Advisory services for the setup and step-by-step implementation of an internationally deployable RELEX solution in the supply chain management environment:

• Advising overall and sub-project management on methodology, project setup and steering (e.g. agile approach, Jira configuration, RELEX phases, Jira Structure PPM)
• Strategic-operational consulting for the introduction of RELEX including best practices
• Support in defining overarching goals and requirements (2-year target picture)
• Guidance in scoping a relevant supply chain network segment for the project
• Development of a roadmap for iterative, incremental RELEX setup and rollout
• Assessment of project dependencies (interfaces, configurations, etc.)
• Advice on prioritized implementation of business requirements and data interfaces
• Support in test planning (data validation, system testing, UAT)
• Consulting on internationalization, change management, training, and knowledge transfer
• Stakeholder advisory and alignment activities between the client, implementation partner, and RELEX

Insurance company – Management Consultant in Munich: Analysis, consulting and support for the optimization of a large-scale business and IT transformation. Focus on strategically important programs and modernization projects in the area of Managed Services Operations and processes:

• Review of project plans and deliverables; analysis of programs and projects (e.g. cloud approach, process standardization, system integration, roadmaps)
• Identification of technical, functional and personnel risks and challenges; development of content-related measures and alternative solutions
• Proposal of quality improvements for program and modernization efforts
• Sparring partner and professional, technical, structural and organizational consulting for project and program management

Large retail group – Management Consultant & Stream Lead in Cologne: Consulting, process, project and product management for the introduction and implementation of a large strategic program in the field of advanced analytics, assortment and space management:

• Setup, test and rollout of a new space planning, automation and optimization product based on the existing cluster-based merchandising approach
• Definition and setup of new processes and transformation and change management measures for the new store-specific merchandising approach
• Collaboration with Advanced Analytics and IT (internal and external) for software implementations, automations, extensions and interfaces
• MVP approach and piloting in phases with gradual rollout (pilot with 80 stores, region with 500 stores, national level with 4000 stores)

Large retail company – Agile Coach & Change Agent in Cologne: Agile coach, OKR master and facilitator for the introduction of the OKR approach in a large strategic digitization program for retail stores:

• Coaching of the core team with topic managers and team leads
• Introduction to the OKR topic and setup of the OKR cycle
• Establishment of the OKR approach in teams and on a cross-team level

Delivery and logistics company – Management Consultant in United Kingdom: Consulting and coaching in the restructuring of the Data Analytics department:

• Analysis of current challenges
• Definition of overarching goals
• Development of a proposal for a new team structure
• Identification of required competencies, skills and responsibilities
• Advisory and alignment on communication and change management strategy

• Delivered end-to-end product & service design (discovery to delivery) — combining Product discovery, UX/UI Design and Prototyping within an agile delivery framework.
• Applied AI-assisted workflows across research and prototyping to accelerate discovery and validation cycles.

• Developed & maintained customer analytical reporting solutions to identify revenue trends, performance drivers, risks & optimization opportunities to ensure data driven decision making across Sales, Finance, Product, Data Engineering & Controlling.
• Defined & analyzed customer trends & performance metrics to identify root causes behind variances, anomalies & emerging risks across business domains to deliver actionable recommendations.
• Developed & owned analytical data models & reporting layers to ensure scalability, performance & analytical robustness to support executive & operational reporting across business domains.
• Planned, tracked & executed projects by ensuring adherence to timelines, data accuracy, consistency, deliverables, reliability & data quality standards through rigorous validation & reconciliation processes.
• Raised the analytical maturity by formalizing analytical workflows, documenting data processes & standard operating procedures (SOPs) & conducting training sessions to drive adoption of self-service analytics & embed a data driven culture across operational and business teams.
• Took ownership of the end-to-end lifecycle roadmap from requirement gathering, collection, transformation, developing robust business logics to data storytelling & stakeholder delivery.
• Converted complexity into structured clarity by translating requirements & business processes into analytical recommendations to ensure alignment between non-technical & technical stakeholders.
• Conducted advanced SQL based analysis of complex business datasets to uncover trends, correlations & performance improvement opportunities.
• Drove process automation & efficiency improvements by leveraging Python, SQL optimization & AI assisted tools to reduce processing time & increase reliability across analytical & operational workflows.
• Standardized KPI definitions & reporting logic to ensure consistency & trust across reporting solutions.
• Developed process monitoring dashboards & analyses to identify inefficiencies, bottlenecks & compliance deviations across end-to-end business processes to derive actionable recommendations for process improvement & automation.

• Built and maintained Power BI dashboards (DAX, Power Query, data modeling) tracking KPIs across 15+ global manufacturing sites — primary reporting tool for EU leadership decision-making.
• Developed a multi-screen Power Apps application (configurator-style tool) with SharePoint-based workflow integration for the sales team — designed jointly with business stakeholders and IT.
• Built and maintained automated Power Automate workflows connecting to SQL databases; independently identified and deployed an LLM-driven automation use case that eliminated 90% of manual reporting effort — self-pitched to leadership and taken end-to-end into production.
• Built a Python-based data pipeline (SQL) extracting, modeling, and validating data across 10+ EU plants — establishing reliable data models and KPIs for cross-site reporting.

• Strategic consulting, technical consulting, interim management, and training
• Management consulting and development of application solutions through interdisciplinary solution approaches
• Employee and team development as well as innovation and communication management

• Support end-to-end innovation lifecycle, from technology scouting and use case development to incubation and implementation of digital, automation, and AI solutions.
• Designed and implemented process automation solutions using Power Automate, Mendix, and Power Apps to digitalize internal workflows and reduce manual effort.
• Prototyped AI-based agents to automate internal processes and explore efficiency gains in IT operations.
• Developed Power BI dashboards to provide leadership with clear visibility into strategic KPIs and operational performance.

• Delivered backend systems, data processing solutions, and software integrations for enterprise business applications.
• Designed and implemented API-based services connecting internal platforms with external systems.
• Built automated processing workflows to handle large-scale structured business data.
• Improved application performance by 30–50% through database optimization, caching strategies, and backend refactoring.
• Reduced manual operational effort by 40–60% by automating repetitive workflows.
• Supported production environments through troubleshooting, monitoring improvements, and continuous optimization.
• Authored technical documentation and led knowledge-transfer sessions to support long-term maintainability.

• Engineering & Industry 4.0 / IoT projects with an AI system based on the Robust Design method for products & processes

• Development, implementation & introduction of the AI system Analyser® for Robust Design for products & processes

• AI and Industry 4.0 standard product for preventive and reactive quality and safeguarding as well as maintenance (Predictive Quality and Predictive Maintenance) based on Big & Smart Data

Goal: Select and introduce an AI operating system, build a structured knowledge base, and develop AI agents and skills to increase efficiency across the entire company

• Analyzed requirements and evaluated suitable AI operating systems based on the company’s specific needs
• Designed and built a central knowledge base as the foundation for AI-supported processes
• Developed and configured AI agents and skills for recurring business processes
• Used prompt engineering to generate precise, context-specific outputs from AI agents
• Personally coached the founders and employees on using AI independently and effectively
• Managed the overall project, including planning, prioritization, and progress tracking
• Documented the solutions used and created usage concepts for sustainable operation

Tools: Langdock, SharePoint, prompt engineering, AI agents, AI skills