Process Automation Experts in Munich

• Designed role-based delivery assignment workflows, switchable between own fleet and partner carriers, with traceable status chains from „pending“ to „in delivery.“
• Designed AI-assisted route optimization, where dispatchers review drive-time-optimized route suggestions as drafts and apply them in one click.
• Designed a central planning interface for delivery and route management, bringing table view, map view, and route composition into a single workflow.
• Built interactive prototypes to align new product features early with stakeholders and engineering.

Key methods: AI-assisted Product Design, Workflow Design, Role-Based Workflows, Dashboard Design, Interaction Design, Prototyping, Logistics/Operations UX, Stakeholder Collaboration

• Led enterprise reporting modernization by migrating legacy SSRS reporting solutions to Power BI, supporting 500+ business users while ensuring full GDPR/DSGVO compliance.
• Designed and optimized Power BI and Microsoft Fabric semantic models using star schema, dimensional modeling, advanced DAX, and performance optimization techniques, reducing query latency by 25%.
• Delivered 20+ executive and operational dashboards featuring KPI scorecards, drill-through, bookmarks, and row-level security, improving reporting efficiency by 20%.
• Enabled self-service analytics through governed Power BI datasets, dataflows, and gateway architecture, increasing business-led reporting adoption by 35%.
• Configured an incremental refresh policy and query folding for a 50+ million row sales dataset, reducing daily report refresh times by 85%.
• Deployed automated ETL/ELT pipelines using Azure Data Factory, Microsoft Fabric, and Snowflake, reducing reporting delivery timelines by 40% through workflow automation.
• Spearheaded Microsoft Fabric analytics modernization initiatives including lakehouse architecture, OneLake integration, and centralized data platform development, reducing data latency from 2 hours to 20 minutes.
• Translated business requirements from 15+ stakeholders into scalable Power BI semantic models and dashboards, improving reporting consistency and reducing ad-hoc reporting requests by 25%.
• Applied Microsoft Copilot and generative AI tools to accelerate SQL development, DAX authoring, technical documentation, and testing activities, reducing development effort by approximately 15 hours per week.

• Concept & IT implementation of inbound B2C campaigns, BPM process documentation
• Cross-departmental implementation of multiple whitepapers / guides
• Setup of the customer journey with MS Dyn365 / CRM: forms, landing pages, campaigns
• Project controlling, process documentation, testing and training / coaching, analytics reports
• Hands-on implementation & on-time launch of all campaigns for digital new customer acquisition

• Configured Topics, Microsites into rich content portal widgets, Content Library, landing pages and automated client portal data sync, reducing manual effort by 80% and elevating self-service engagement.
• Architected optimal display across devices and varying resolutions to enhance user accessibility and experience.
• Set up and customized Azure VM integration by utilizing Catalog Items, PowerShell scripting and workflow orchestration.
• Analyzed and translated business requirements into scalable solutions, leveraging ServiceNow scripting to enhance platform functionality and elevate user experience.

Key ServiceNow Skills: Service Portal, Widget Development, Catalog Items, PowerShell Scripting, Workflow Orchestration, Content Management.

I help companies and digital teams win back time in their day-to-day work – by automating recurring processes and improving digital products in a targeted way. Depending on the need, either in execution or at leadership level (interim).

Typical results:

• Manual routine processes run automatically – requests, data maintenance, follow-ups
• Faster response times and fewer things left sitting in day-to-day operations
• Clear priorities in product and digitalization initiatives, practical instead of overbuilt

How: modern No/Low-Code automation (including n8n, Make.com), combined with experience as a Managing Director and digital product lead. The tool is never the starting point – the question is always where a solution creates real value.

Large Insurance Company – Consultant Wiesbaden: Consulting support for the introduction of an integrated planning and performance management framework (operational, financial, customer) to enhance customer-centric transparency, decision-making quality, and steering capabilities across all lines of business within an insurance organization:

• Analysis of existing processes, reports, KPIs, and KPI calculation methodologies
• Design and introduction of new, standardized customer KPIs (gross/net), as well as key steering metrics with consistent linkage across all lines of business
• Recalculation, validation, and plausibility checks of KPIs based on existing and newly integrated data sources
• Conceptual support for the development of an integrated reporting and performance management setup
• Execution of customer insights analyses to identify patterns and anomalies within customer data clusters

Large retail company – Consultant in Karlsruhe: Advisory services for the setup and step-by-step implementation of an internationally deployable RELEX solution in the supply chain management environment:

• Advising overall and sub-project management on methodology, project setup and steering (e.g. agile approach, Jira configuration, RELEX phases, Jira Structure PPM)
• Strategic-operational consulting for the introduction of RELEX including best practices
• Support in defining overarching goals and requirements (2-year target picture)
• Guidance in scoping a relevant supply chain network segment for the project
• Development of a roadmap for iterative, incremental RELEX setup and rollout
• Assessment of project dependencies (interfaces, configurations, etc.)
• Advice on prioritized implementation of business requirements and data interfaces
• Support in test planning (data validation, system testing, UAT)
• Consulting on internationalization, change management, training, and knowledge transfer
• Stakeholder advisory and alignment activities between the client, implementation partner, and RELEX

Insurance company – Management Consultant in Munich: Analysis, consulting and support for the optimization of a large-scale business and IT transformation. Focus on strategically important programs and modernization projects in the area of Managed Services Operations and processes:

• Review of project plans and deliverables; analysis of programs and projects (e.g. cloud approach, process standardization, system integration, roadmaps)
• Identification of technical, functional and personnel risks and challenges; development of content-related measures and alternative solutions
• Proposal of quality improvements for program and modernization efforts
• Sparring partner and professional, technical, structural and organizational consulting for project and program management

Large retail group – Management Consultant & Stream Lead in Cologne: Consulting, process, project and product management for the introduction and implementation of a large strategic program in the field of advanced analytics, assortment and space management:

• Setup, test and rollout of a new space planning, automation and optimization product based on the existing cluster-based merchandising approach
• Definition and setup of new processes and transformation and change management measures for the new store-specific merchandising approach
• Collaboration with Advanced Analytics and IT (internal and external) for software implementations, automations, extensions and interfaces
• MVP approach and piloting in phases with gradual rollout (pilot with 80 stores, region with 500 stores, national level with 4000 stores)

Large retail company – Agile Coach & Change Agent in Cologne: Agile coach, OKR master and facilitator for the introduction of the OKR approach in a large strategic digitization program for retail stores:

• Coaching of the core team with topic managers and team leads
• Introduction to the OKR topic and setup of the OKR cycle
• Establishment of the OKR approach in teams and on a cross-team level

Delivery and logistics company – Management Consultant in United Kingdom: Consulting and coaching in the restructuring of the Data Analytics department:

• Analysis of current challenges
• Definition of overarching goals
• Development of a proposal for a new team structure
• Identification of required competencies, skills and responsibilities
• Advisory and alignment on communication and change management strategy

• Developed & maintained customer analytical reporting solutions to identify revenue trends, performance drivers, risks & optimization opportunities to ensure data driven decision making across Sales, Finance, Product, Data Engineering & Controlling.
• Defined & analyzed customer trends & performance metrics to identify root causes behind variances, anomalies & emerging risks across business domains to deliver actionable recommendations.
• Developed & owned analytical data models & reporting layers to ensure scalability, performance & analytical robustness to support executive & operational reporting across business domains.
• Planned, tracked & executed projects by ensuring adherence to timelines, data accuracy, consistency, deliverables, reliability & data quality standards through rigorous validation & reconciliation processes.
• Raised the analytical maturity by formalizing analytical workflows, documenting data processes & standard operating procedures (SOPs) & conducting training sessions to drive adoption of self-service analytics & embed a data driven culture across operational and business teams.
• Took ownership of the end-to-end lifecycle roadmap from requirement gathering, collection, transformation, developing robust business logics to data storytelling & stakeholder delivery.
• Converted complexity into structured clarity by translating requirements & business processes into analytical recommendations to ensure alignment between non-technical & technical stakeholders.
• Conducted advanced SQL based analysis of complex business datasets to uncover trends, correlations & performance improvement opportunities.
• Drove process automation & efficiency improvements by leveraging Python, SQL optimization & AI assisted tools to reduce processing time & increase reliability across analytical & operational workflows.
• Standardized KPI definitions & reporting logic to ensure consistency & trust across reporting solutions.
• Developed process monitoring dashboards & analyses to identify inefficiencies, bottlenecks & compliance deviations across end-to-end business processes to derive actionable recommendations for process improvement & automation.

• Built and maintained Power BI dashboards (DAX, Power Query, data modeling) tracking KPIs across 15+ global manufacturing sites — primary reporting tool for EU leadership decision-making.
• Developed a multi-screen Power Apps application (configurator-style tool) with SharePoint-based workflow integration for the sales team — designed jointly with business stakeholders and IT.
• Built and maintained automated Power Automate workflows connecting to SQL databases; independently identified and deployed an LLM-driven automation use case that eliminated 90% of manual reporting effort — self-pitched to leadership and taken end-to-end into production.
• Built a Python-based data pipeline (SQL) extracting, modeling, and validating data across 10+ EU plants — establishing reliable data models and KPIs for cross-site reporting.

• Executive mandate for the digital realignment of an established mid-sized company
• Analysis of organization, processes and IT landscape along the housing value chain
• Development of a prioritized transformation path (target vision, architecture, roadmap)
• Identification of significant automation and platform potentials

• Support end-to-end innovation lifecycle, from technology scouting and use case development to incubation and implementation of digital, automation, and AI solutions.
• Designed and implemented process automation solutions using Power Automate, Mendix, and Power Apps to digitalize internal workflows and reduce manual effort.
• Prototyped AI-based agents to automate internal processes and explore efficiency gains in IT operations.
• Developed Power BI dashboards to provide leadership with clear visibility into strategic KPIs and operational performance.

• Delivered backend systems, data processing solutions, and software integrations for enterprise business applications.
• Designed and implemented API-based services connecting internal platforms with external systems.
• Built automated processing workflows to handle large-scale structured business data.
• Improved application performance by 30–50% through database optimization, caching strategies, and backend refactoring.
• Reduced manual operational effort by 40–60% by automating repetitive workflows.
• Supported production environments through troubleshooting, monitoring improvements, and continuous optimization.
• Authored technical documentation and led knowledge-transfer sessions to support long-term maintainability.

• Strategic consulting and implementation of AI-supported automation solutions for service processes (email communication, document handling, review processing, voice agents)
• Technical orchestration through n8n (workflow automation), Claude and ChatGPT (LLMs), as well as custom API integrations into existing enterprise tools
• Measurable client results: reduced response times from hours to minutes, 8h/week less invoice processing, 75% fewer routine calls
• Classification of regulatory frameworks (GDPR, compliance) as part of client consulting
• Technical product ownership (backlog, roadmap, prioritization)
• Formal contract vehicle for freelance mandates, including 1&1 Telecommunications
• Setup & scaling of enterprise AI platforms

An enterprise process mining and execution management platform that helps organizations analyze, visualize, and optimize their business processes using event data.

• Aligned 40+ engineering squads across 5 countries to deliver platform capabilities at scale, driving release infrastructure, change management, and rollout governance with zero post-launch defects for 1000+ enterprise customers
• Owned celonis studio platform roadmap prioritization, balancing technical investments, commercial priorities, and operational needs, driving 50%+ market share growth against legacy products
• Translated requirements into specifications, architectural decision records, and delivery plans in collaboration with engineering and UI/UX, resulting in a 20–30% increase in user engagement
• Drove the GA launch strategy, running pilot programs and customer discovery sessions to validate operational readiness and enterprise adoption

• Led bankable technical and commercial due diligences and IT carve-outs across hospitality, TIC energy, SaaS, and FMCG
• Conducted comprehensive IT assessments for mid-market companies across the DACH region
• Created pitch decks and sales materials driving new client acquisition in large-cap transactions
• Managed customer-facing projects with complex stakeholder landscapes, providing CIO support in project management, portfolio management, and coaching