Process Automation Experts in Austria

Complete build of a B2B SaaS platform for recruitment agencies

• Multi-source job aggregation via ATS APIs
• AI-assisted career page scraping
• Rule-based and AI-assisted matching
• Credit-based monetization model with Stripe integration
• Live in production since July 2026

Tech stack

• NestJS
• React
• PostgreSQL
• pgvector
• Claude AI
• Prisma

• Scope development and project planning
• Stakeholder management
• Process analysis and adaptation
• Development of reporting structures
• Establishment of joint communication structures
• Training concept
• Order processing and cost tracking

• Design and implementation of new functionalities in the areas of Lifecycle Management (LCM), Role Management (RLM) and Access Governance

• Adjustment of the company-wide Segregation of Duties (SoD) matrix to ensure regulatory and internal compliance requirements

• Further development and configuration of recertification processes

• Creation and adaptation of custom workflows, rules and tasks in SailPoint IdentityIQ (BeanShell, XML, Java)

• Use of static code analysis with SonarQube to ensure code quality and compliance with defined development standards

• Regular code reviews within the development team to ensure quality, share knowledge and follow clean code principles

• Work in an agile Scrum team with daily communication, sprint planning and reviews

• Coordination with testers, test managers and business departments to ensure quality and smooth production rollout

• Active involvement in release planning and deployment coordination, including test preparation, cutover activities and rollback strategies

• Analysis and sustainable resolution of issues in the IAM production environment (2nd- and 3rd-level support)

• Reproduction of complex errors, identification of root causes and implementation of lasting fixes

• Creation of technical analyses and recommendations for operations and further development

• Project lead for the introduction of an AI-supported email automation system for a logistics service provider
• Requirements analysis, stakeholder coordination, consulting, implementation support

• Initiation, planning, management, and closing of multiple digitalization projects

• Requirements management including proposal creation, technical concepts & process analyses

• Stakeholder management (internal steering, external service providers, business units)

• Resource & capacity planning, controlling, budget responsibility

• Claim and change management (including escalation handling)

• Project marketing & knowledge management

• Quality assurance & risk management according to PMO standards

• Implementation of a cloud-based solution in customer service (insurance)

• Harmonization & digitalization of approval and contract processes

• Reduced processing times by >20% through optimized workflows

• Establishment of standardized project controlling with BI dashboard

• Jira • Confluence • MS365 (Project, Teams, SharePoint) • ITIL • PRINCE2

Delivered a digital, non-profit neighborhood platform to connect older adults with volunteers for practical support and social companionship. Responsible for business analysis, requirement definition, platform evaluation and delivery of a locally scalable service solution focusing on AI-driven enhancements, data-based optimization and clear market positioning. Evaluated several low-code/business platforms including Odoo and Glide Apps and assessed monday.com as a CRM-like option before selecting Glide Apps for implementation. Implemented a non-native mobile and desktop application with Glide Apps and the web presence with WordPress. Tasks

• Gathering, analyzing and structuring business requirements for the product and service model
• Conducting market, target group and competitor analyses to position the offering
• Evaluating and selecting suitable low-code/business platforms for implementation
• Defining core user journeys, business processes and operational workflows for older adults, volunteers and administration
• Translating business requirements into functional requirements for profiles, task management, coordination, communication and notifications
• Guiding the implementation of the non-native mobile and desktop application in Glide Apps as well as the web presence in WordPress
• Preparing the business side for future AI-powered features such as intelligent matching and data-based optimization
• Ensuring compliance with GDPR requirements Results
• Successfully delivered digital support platform connecting older adults with volunteers
• Solid foundation for market positioning through market, target group and competitor analyses
• Delivered a functional non-native mobile and desktop application with Glide Apps and a supporting web presence with WordPress
• Established foundation for scaling and AI-based further development

• Developed a CRM solution using the Vaadin UI framework
• Implemented a digital audit workflow for efficient handling of review and approval processes
• Supported structured management of customer and project data and ensured compliance
• Focused on usability, process automation, and integration into existing systems

• Managed large-scale sales and process optimization initiatives for clients including BASF, British American, IDNow, AvconJet, etc.

• Planned and executed CRM and digital strategies to increase process automation, integrate AI, enhance reporting capabilities, and ensure data integrity.

• Designed and standardized core workflows across Marketing, Sales, and Customer Success teams to drive sustainable revenue growth and team throughput.

• Provided ongoing advisory to C-level executives; supported organizational restructuring and strategic direction, as well as facilitated change-management efforts.

• Realigned sales processes across EMEA, the USA, and APAC as Interim Director, Revenue Operations at BASF – Forward AM.

• Designed and implemented new technologies and processes to boost revenue and market reach at BASF – Forward AM.

• Developed and implemented new workflows to improve operational efficiency and data utilization, with a focus on post-sales and customer success in the business aviation sector for AvconJet.

• Restructured and optimized Salesforce for better data integrity and automated sales processes for AvconJet.

• Architected enterprise AI strategy delivering 25% cost reduction through multi-LLM platform integration (Claude, OpenAI, Gemini) with intelligent routing and fallback optimization
• Drove operational excellence achieving 85% reduction in manual documentation and 3x faster campaign production through AI workflow automation and agent deployment across Slack and Microsoft Teams
• Established AI governance framework from ground up, implementing EU AI Act compliance, data redaction protocols, and safety filters aligned with DPIA standards
• Scaled AI adoption through structured onboarding programs, developing departmental workflows with secure access controls and comprehensive audit trails
• Implemented advanced RAG systems using Elasticsearch, Vertex AI, and Azure AI Foundry to improve knowledge access and output reliability
• Managed delivery through OKR framework coordinating cross-functional squads across 6-week project cycles to ensure strategic alignment and measurable results

• Acting as the sole program owner for BizMax and SaaS Monitoring products, integrating enterprise business insights with platform reliability and health monitoring to drive revenue growth and operational confidence.
• Own delivery of complex B2B technical initiatives at LastPass, driving implementation of innovative security and platform features across the broader zero-knowledge ecosystem.
• Work with backend, frontend and DevOps teams; manage stakeholders from Product, Marketing, Engineering, Architecture, Security, Platform, UX, and Quality to define scope, priorities, success metrics, and delivery plans while driving technical decision processes.
• Lead program planning and execution across multiple workstreams, ensuring delivery on time, within scope, and aligned with business objectives; mentor cross-functional teams and act as the primary escalation point to remove blockers and maintain delivery momentum.
• Drive annual strategic planning and budgeting, working with senior leadership and directors to align priorities, secure funding, and optimize resource allocation; proactively identify, manage, and mitigate technical, delivery, and dependency risks throughout the full program lifecycle, escalating issues early to minimize impact.
• Lead internal dogfooding initiatives and external beta programs, collaborating directly with customers to validate functionality, usability, and performance.
• Support go-to-market activities by contributing to customer-facing content, including blogs, talks, and product communications; own go-live readiness, hypercare coordination, and program closure, ensuring lessons learned are captured and applied for continuous improvement.
• Successfully led a large-scale greenfield program, designing and implementing end-to-end delivery and governance processes from scratch to deliver SaaS Monitoring and BizMax features, generating a multimillion-dollar increase in ARR and becoming a major revenue stream for the company.
• Designed repeatable AI-assisted workflows that improve planning accuracy and reporting efficiency.
• Founded and implemented standardized cross-team PMO processes and templates, including project overview, project brief, T-shirt sizing, risk register, ADR/RFC, release rollout plan, CAB, program closure, lessons learned, internal and external beta programs, and dogfooding, establishing a company-wide framework supporting delivery of the largest-scale programs.
• Mentored junior team members, new hires, and employees undergoing transformation initiatives, supporting skills development and adoption of modern delivery practices.

• Development of a Custom Jenkins Shared Library (Groovy)

• Integration of security checks in CI/CD pipeline (Shift-Left Approach)

• Automated vulnerability scanning and remediation workflows

• GitOps-based deployments with ArgoCD

• Semantic versioning automation with Git integration

• Container lifecycle management (Build/Scan/Tag/Push)

• ArgoCD webhook integration for event-driven deployments

• Complete cluster automation with Ansible

• Bare-metal Kubernetes installation from scratch

• High-availability control plane setup

• Unified deployment system for multi-application orchestration

• Configuration management according to NIST SP 800-128

• Host security: Linux hardening, SELinux/AppArmor

• Network security: NetworkPolicies, micro-segmentation

• Application security: RBAC, Pod Security Standards

• Data security: Encryption at rest and in transit

• Defense-in-depth principles

• Certificate management with cert-manager

• Secrets management with External Secrets Operator connected to Vault

• Infrastructure monitoring with Checkmk

• Prometheus/Grafana monitoring stack

• Security event detection and logging

• Automated health checks and incident response procedures

• MetalLB load balancing for bare-metal

• Nginx ingress controller with SSL passthrough

• NetworkPolicies for security zones

• Rook-Ceph distributed storage, CNI configuration (Weave Net)

• Container & orchestration: Kubernetes (bare-metal), Docker, Helm

• CI/CD & GitOps: Jenkins (Custom Shared Library), ArgoCD, Groovy

• Automation: Ansible, Bash, Python

• Security: nftables, RBAC, NetworkPolicies, cert-manager, Vault, Sealed Secrets

• Monitoring: Checkmk, Prometheus, Grafana

• Storage & networking: Rook-Ceph, MetalLB, Nginx Ingress, Calico

• Collaboration: Jira, Confluence

• OS: Debian, Ubuntu

• Developed and executed marketing automation strategies to enhance customer engagement and lead nurturing.
• Managed CRM consulting projects, optimizing customer data workflows and campaign automation.
• Designed and implemented multi-channel marketing campaigns, improving conversion rates and customer retention.
• Provided strategic guidance to clients on digital marketing transformation and process automation.

• Expansion of the 'Intelligent Automation' business unit

• Team leadership & staff responsibility for 6 employees

• Acquisition and project management for process digitization projects

• Development and expansion of marketing and sales strategy

• Coordination with international stakeholders in 'Intelligent Automation'

• Implementation of a new project methodology in the RPA area

• Development and expansion of a successful partner management

• Expansion of 'Intelligent Automation' in the DACH region

• Acquisition of strategically relevant projects

• Portfolio Analysis & Migration Roadmap: Conducted structured analysis and risk classification of the HCL Notes infrastructure, created a prioritized migration portfolio with effort estimates as a key decision basis for management.
• Target Architecture & Modernization Concept: Developed the architecture strategy for retiring legacy applications, defined requirements for a centralized business process engine to reduce OPEX and licensing costs in the long term.
• Program Governance & Setup: Established roadmap and backlog structures as well as central project documentation (MS SharePoint), set up stakeholder management for the Notes decommissioning program.