Process Automation Experts in Vienna
matched in minutes with vetted freelancers and the power of AIHire experts who automate recurring workflows, connect ERP and CRM systems, and design clear approval paths for finance, operations, and service teams. From BPM and workflow automation to RPA and integrations, you get vetted, available specialists fast.
Meet FRATCH Experts in Vienna, who have recently used Process Automation
Chrisabel Prischl
Last position:
AI Systems & Product Strategy Expert at Webmeisterin
I build. I advise. I think in systems. After years leading digital transformation at scale — Accenture, BP, Lidl — I made a deliberate choice: trade platform dependency for structural independence. My focus is at the intersection of AI systems, product strategy, and venture thinking. I work with operators and founders who want to move fast without losing control — of their data, their stack, their direction.
Christian Stradal
Last position:
Standardization of equipment, software and processes for DACH/SOE region at Neuroth AG
- Scope development and project planning
- Stakeholder management
- Process analysis and adaptation
- Development of reporting structures
- Establishment of joint communication structures
- Training concept
- Order processing and cost tracking
Michael Langer
Last position:
IAM Developer & IT Architect at Internationale Bank
Design and implementation of new functionalities in the areas of Lifecycle Management (LCM), Role Management (RLM) and Access Governance
Adjustment of the company-wide Segregation of Duties (SoD) matrix to ensure regulatory and internal compliance requirements
Further development and configuration of recertification processes
Creation and adaptation of custom workflows, rules and tasks in SailPoint IdentityIQ (BeanShell, XML, Java)
Use of static code analysis with SonarQube to ensure code quality and compliance with defined development standards
Regular code reviews within the development team to ensure quality, share knowledge and follow clean code principles
Work in an agile Scrum team with daily communication, sprint planning and reviews
Coordination with testers, test managers and business departments to ensure quality and smooth production rollout
Active involvement in release planning and deployment coordination, including test preparation, cutover activities and rollback strategies
Analysis and sustainable resolution of issues in the IAM production environment (2nd- and 3rd-level support)
Reproduction of complex errors, identification of root causes and implementation of lasting fixes
Creation of technical analyses and recommendations for operations and further development
Shahram Fallahdoust
Last position:
Senior Product Owner at Elderly Neighbour Watch
Delivered a digital, non-profit neighborhood platform to connect older adults with volunteers for practical support and social companionship. Responsible for business analysis, requirement definition, platform evaluation and delivery of a locally scalable service solution focusing on AI-driven enhancements, data-based optimization and clear market positioning. Evaluated several low-code/business platforms including Odoo and Glide Apps and assessed monday.com as a CRM-like option before selecting Glide Apps for implementation. Implemented a non-native mobile and desktop application with Glide Apps and the web presence with WordPress. Tasks
- Gathering, analyzing and structuring business requirements for the product and service model
- Conducting market, target group and competitor analyses to position the offering
- Evaluating and selecting suitable low-code/business platforms for implementation
- Defining core user journeys, business processes and operational workflows for older adults, volunteers and administration
- Translating business requirements into functional requirements for profiles, task management, coordination, communication and notifications
- Guiding the implementation of the non-native mobile and desktop application in Glide Apps as well as the web presence in WordPress
- Preparing the business side for future AI-powered features such as intelligent matching and data-based optimization
- Ensuring compliance with GDPR requirements Results
- Successfully delivered digital support platform connecting older adults with volunteers
- Solid foundation for market positioning through market, target group and competitor analyses
- Delivered a functional non-native mobile and desktop application with Glide Apps and a supporting web presence with WordPress
- Established foundation for scaling and AI-based further development
Gordan Volaric
Last position:
Founder – Consultant for Revenue Operations, Automation & Process Optimization (Sales/Mkt/CS) at Boom Strategy GmbH
Managed large-scale sales and process optimization initiatives for clients including BASF, British American, IDNow, AvconJet, etc.
Planned and executed CRM and digital strategies to increase process automation, integrate AI, enhance reporting capabilities, and ensure data integrity.
Designed and standardized core workflows across Marketing, Sales, and Customer Success teams to drive sustainable revenue growth and team throughput.
Provided ongoing advisory to C-level executives; supported organizational restructuring and strategic direction, as well as facilitated change-management efforts.
Realigned sales processes across EMEA, the USA, and APAC as Interim Director, Revenue Operations at BASF – Forward AM.
Designed and implemented new technologies and processes to boost revenue and market reach at BASF – Forward AM.
Developed and implemented new workflows to improve operational efficiency and data utilization, with a focus on post-sales and customer success in the business aviation sector for AvconJet.
Restructured and optimized Salesforce for better data integrity and automated sales processes for AvconJet.
Slavi Slavev
Last position:
Head of AI Enablement at REEVO Tech
- Architected enterprise AI strategy delivering 25% cost reduction through multi-LLM platform integration (Claude, OpenAI, Gemini) with intelligent routing and fallback optimization
- Drove operational excellence achieving 85% reduction in manual documentation and 3x faster campaign production through AI workflow automation and agent deployment across Slack and Microsoft Teams
- Established AI governance framework from ground up, implementing EU AI Act compliance, data redaction protocols, and safety filters aligned with DPIA standards
- Scaled AI adoption through structured onboarding programs, developing departmental workflows with secure access controls and comprehensive audit trails
- Implemented advanced RAG systems using Elasticsearch, Vertex AI, and Azure AI Foundry to improve knowledge access and output reliability
- Managed delivery through OKR framework coordinating cross-functional squads across 6-week project cycles to ensure strategic alignment and measurable results
Agnes Nagyistok
Last position:
Senior Technical Project Manager at LastPass
- Acting as the sole program owner for BizMax and SaaS Monitoring products, integrating enterprise business insights with platform reliability and health monitoring to drive revenue growth and operational confidence.
- Own delivery of complex B2B technical initiatives at LastPass, driving implementation of innovative security and platform features across the broader zero-knowledge ecosystem.
- Work with backend, frontend and DevOps teams; manage stakeholders from Product, Marketing, Engineering, Architecture, Security, Platform, UX, and Quality to define scope, priorities, success metrics, and delivery plans while driving technical decision processes.
- Lead program planning and execution across multiple workstreams, ensuring delivery on time, within scope, and aligned with business objectives; mentor cross-functional teams and act as the primary escalation point to remove blockers and maintain delivery momentum.
- Drive annual strategic planning and budgeting, working with senior leadership and directors to align priorities, secure funding, and optimize resource allocation; proactively identify, manage, and mitigate technical, delivery, and dependency risks throughout the full program lifecycle, escalating issues early to minimize impact.
- Lead internal dogfooding initiatives and external beta programs, collaborating directly with customers to validate functionality, usability, and performance.
- Support go-to-market activities by contributing to customer-facing content, including blogs, talks, and product communications; own go-live readiness, hypercare coordination, and program closure, ensuring lessons learned are captured and applied for continuous improvement.
- Successfully led a large-scale greenfield program, designing and implementing end-to-end delivery and governance processes from scratch to deliver SaaS Monitoring and BizMax features, generating a multimillion-dollar increase in ARR and becoming a major revenue stream for the company.
- Designed repeatable AI-assisted workflows that improve planning accuracy and reporting efficiency.
- Founded and implemented standardized cross-team PMO processes and templates, including project overview, project brief, T-shirt sizing, risk register, ADR/RFC, release rollout plan, CAB, program closure, lessons learned, internal and external beta programs, and dogfooding, establishing a company-wide framework supporting delivery of the largest-scale programs.
- Mentored junior team members, new hires, and employees undergoing transformation initiatives, supporting skills development and adoption of modern delivery practices.
Thorsten Staufer
Last position:
Manager & Intelligent Automation Lead Austria at Ernst & Young Management Consulting GmbH
Expansion of the 'Intelligent Automation' business unit
Team leadership & staff responsibility for 6 employees
Acquisition and project management for process digitization projects
Development and expansion of marketing and sales strategy
Coordination with international stakeholders in 'Intelligent Automation'
Implementation of a new project methodology in the RPA area
Development and expansion of a successful partner management
Expansion of 'Intelligent Automation' in the DACH region
Acquisition of strategically relevant projects
Michael Polivanov
Last position:
Strategy Consultant & Program Architect at Hypo Tirol Bank AG
- Portfolio Analysis & Migration Roadmap: Conducted structured analysis and risk classification of the HCL Notes infrastructure, created a prioritized migration portfolio with effort estimates as a key decision basis for management.
- Target Architecture & Modernization Concept: Developed the architecture strategy for retiring legacy applications, defined requirements for a centralized business process engine to reduce OPEX and licensing costs in the long term.
- Program Governance & Setup: Established roadmap and backlog structures as well as central project documentation (MS SharePoint), set up stakeholder management for the Notes decommissioning program.
Silvia Kienberger
Last position:
Head of Consulting | Interim at Craftworks
- Built the AI/data consulting practice and scaling strategy
- Advised international energy and industrial clients
- Secured four strategic international projects
- Delivered two enterprise AI/data strategy initiatives
Patrik Germann
Last position:
Engineering & Development at TOBG Services Ltd
- Increased system uptime and performance while decreasing costs. Managing server infrastructure for DLT and application services
- Design and implement AI-workflow automation
- Developed the stakit.io App using Redis, Prometheus, Grafana
- Creating a multi-AI chat App with advanced AI-integration
- Developing an AI-powered document analysis solution for in-house and service deployment
Sebastian Schwelle
Last position:
Co-Founder (GTM, Product & Automation) at Shopstory GmbH
- Built and scaled a workflow automation platform (no-code) enabling teams to automate operational processes and reduce manual work
- Partnered with product and engineering to translate customer workflows into scalable product capabilities and repeatable implementations
- Established KPI-driven operating cadence (pipeline, conversion, adoption) to steer execution and prioritize highest-impact initiatives
- Led enterprise deployments from discovery to rollout, aligning technical requirements with measurable business outcomes
- Designed and rolled out automation use cases across customer workflows, improving time-to-value and enabling scalable implementation
Discover over 15,000 top freelancers
Statistics of experts using Process Automation
Aggregated from the professional profiles of matched freelancers.
Experience
20 years
Position duration
2.4 years
Positions per freelancer
12
Top business areas
Information Technology, Operations, Product Development
Top industries
Information Technology, Healthcare, Professional Services
Certification focus areas
Information Technology, Product Development, Project Management
Bachelor's degree or higher
100%
Master's degree or higher
73%
Doctorate
9%
Certifications per freelancer
4
Most common languages
English, German, Spanish
Speak two or more languages
100%
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Vienna are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Vienna using Process Automation
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
What it covers
Process automation turns repeatable business work into defined flows, rules, and handoffs. It is used to reduce manual steps in approvals, data entry, document handling, and reporting. Strong specialists focus on the process first, then choose the right mix of workflow tools, integrations, and bots.
Common use cases
- Invoice and purchase order approval flows
- Onboarding and offboarding steps
- Ticket routing and case management
- Document capture, validation, and archiving
- Data sync between business systems
Tools and methods
In this field, people often work with BPM suites, workflow engines, and RPA tools such as UiPath or Microsoft Power Automate. They also use APIs, webhooks, and low-code connectors to link systems cleanly. Good experts know when to automate, when to simplify, and when to leave a step manual.
When to bring in specialists
Companies usually look for freelance support when a process is unclear, spread across tools, or hard to scale. This is common in finance, shared services, logistics, HR, and customer operations in Vienna, where teams often need careful collaboration with both local and remote experts. The best professionals can map the process, remove friction, and document the changes well.
What strong experts deliver
A strong specialist does more than build flows. They define exceptions, logging, error handling, access rules, and ownership so the process keeps working after launch. They also test with real cases and make sure the solution is maintainable by the team.
Skills that matter
Look for professionals who can read business rules, work with stakeholders, and connect systems without creating fragile shortcuts. They should understand process design, data quality, automation governance, and basic scripting where needed. Clear documentation matters as much as the automation itself.
Frequently asked questions
Need clarity? These are the questions we hear most often about Process Automation.
Process Automation is used to remove repetitive manual work from business operations. It is common in approvals, data transfers, case handling, and document-heavy tasks. The goal is a process that is faster, clearer, and easier to control.
Process Automation is the broader idea: designing a process so work moves with fewer manual steps. RPA is one way to do that when a bot needs to interact with user interfaces, while workflow automation focuses on routing tasks and decisions. In many projects, the best solution mixes both.
A strong Process Automation specialist often works with BPM tools, workflow engines, and low-code systems such as Microsoft Power Automate or UiPath. APIs, integrations, and data mapping are also common parts of the stack. The right tool depends on whether the process is human-led, system-led, or both.
A good Process Automation expert usually brings process mapping, systems integration, testing, and documentation skills. They should also understand exception handling, access control, and how to keep changes maintainable. If the work touches business teams, workshop and stakeholder skills matter too.
A simple Process Automation task may only need a specialist who can set up a clear workflow and connect a few systems. More complex work needs someone who can redesign the process, handle exceptions, and coordinate multiple teams. The harder the handoffs and data rules, the more important the seniority of the expert becomes.
Most Process Automation work can be done remotely because the core tasks are process design, configuration, and testing. On-site time can help at the start if the process is messy or if workshops with local teams are needed. In Vienna, many companies use a mix of both.
Look for a Process Automation specialist who asks about exceptions, ownership, and failure handling before building anything. Strong work has clean documentation, clear logs, and a process that still makes sense after handover. If the solution only works in the happy path, it is usually not ready.
A careful Process Automation freelancer will ask which systems are involved, where the current delays are, and who owns each step. They should also ask how exceptions are handled and what must stay manual. Those answers shape a solution that fits the real process, not just the diagram.
The average hourly rate of freelancers in Vienna, Austria who have used Process Automation in their recent projects is 117 €, which corresponds to a daily rate of about 932 € based on an 8-hour working day.
Of the freelancers in Vienna, Austria who have used Process Automation in their recent projects, 100% hold at least a Bachelor's degree, 73% hold at least a Master's degree, and 9% hold a doctorate.
On average, freelancers in Vienna, Austria who have used Process Automation in their recent projects have 20 years of professional experience, with a single engagement typically lasting around 2.4 years.
The most common languages among freelancers in Vienna, Austria who have used Process Automation in their recent projects are English (100%), German (92%), and Spanish (25%).
The most common industries among freelancers in Vienna, Austria who have used Process Automation in their recent projects are Information Technology (83%), Healthcare (67%), and Professional Services (67%).
The most common business areas among freelancers in Vienna, Austria who have used Process Automation in their recent projects are Information Technology (92%), Operations (83%), and Product Development (83%).
Main locations of FRATCH Experts, who have recently used Process Automation
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Countries:
Vienna 
Graz Request a free demo
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Philipp Thomaschewski
FRATCH CEO
