Madhurima Yenakandla-ServiceNow Developer
Check rate
Experience
ServiceNow Developer
Globant
- Configured Topics, Microsites into rich content portal widgets, Content Library, landing pages and automated client portal data sync, reducing manual effort by 80% and elevating self-service engagement.
- Architected optimal display across devices and varying resolutions to enhance user accessibility and experience.
- Set up and customized Azure VM integration by utilizing Catalog Items, PowerShell scripting and workflow orchestration.
- Analyzed and translated business requirements into scalable solutions, leveraging ServiceNow scripting to enhance platform functionality and elevate user experience.
Key ServiceNow Skills: Service Portal, Widget Development, Catalog Items, PowerShell Scripting, Workflow Orchestration, Content Management.
Associate ServiceNow Consultant
KPMG
- Established bidirectional integration between ServiceNow and SAP S/4HANA using Import Set APIs and Outbound REST Messages, streamlining the finance request process.
- Configured Exalate for real-time Jira-ServiceNow ticket synchronization, automating data flow and ticket updates between platforms.
- Enhanced user experience with forms and client scripts.
Key ServiceNow Skills: Import Set APIs, Outbound REST Messages, Exalate Integration, Data Synchronization, Integration Governance, GlideAttachment API, Scripted REST API, UI Actions.
- Engineered HR Service creation and its fulfillment types, HR Case Management, HR Profiles/Criteria, policies and procedures, assignment rules and COE security configuration.
Key ServiceNow Skills: HRSD, HR Service Creation, HR Case Management, HR Profiles/Criteria, COE Security, Assignment Rules.
- Delivered end-to-end Cybersecurity Response and SOC applications with Record Producers, persona-based dashboards, Portal widgets, automated approvals and Flow Designer driven parent-child task automation from requirements to go-live.
- Documented test cases across full implemented life cycles.
- Prepared technical design documents for end-user training.
Key ServiceNow Skills: Business Rules, Record Producers, Flow Designer, Role-Based Access Control (ACLs), SLA Configuration, Interactive Dashboards, AngularJS/Bootstrap Widgets, Service Portal Branding, Query Business Rules, App Engine Studio.
ServiceNow Analyst
KPMG
- Collaborated with global cross-functional teams to gather requirements and translate them into technical enterprise solutions.
- Built and maintained Import Sets and Transform Maps to support accurate and scalable data transfer.
- Strengthened platform reliability and user experience by troubleshooting and resolving defects, implementing enhancements, and streamlining catalogs across multiple COEs enterprise-wide.
- Supported clients during the hypercare phase.
Key ServiceNow Skills: Import Sets, Transform Maps, Troubleshooting & Defect Resolution, Catalog Streamlining, Requirements Gathering.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Professional Services and Information Technology.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Customer Service, Human Resources, and Product Development.
Summary
ServiceNow Developer with 5.5+ years of experience across ITSM, HRSD, and enterprise integrations. Strong background in platform customization, workflow automation, REST API integrations and Service Portal development. Contributed to ServiceNow solution design and delivered platform enhancements, workflow improvements, defect fixes and automation using Business Rules and Script Includes. Collaborated with cross-functional teams of 8–10 across UK and US regions through bi-weekly Agile sprint releases. Strong background in HR Case Management, HR Services and Knowledge Management. Available to join immediately.
Skills
- Servicenow Itsm & Incident/Problem/Change Management
- Servicenow Hrsd - Case Management, Hr Profiles, Lifecycle Events
- Glide Apis, Server & Client-Side Scripting (Business Rules, Script Includes, Ui Policies)
- Rest/Soap Api Integrations (Import Sets, Transform Maps)
- Flow Designer & Workflow Automation
- App Engine Studio
- Service Portal Development & Widget Configuration
- Javascript, Html, Css
- Acls & System Security
- Reports & Dashboards
- Agile/Scrum (Jira, Azure Devops)
Languages
Education
Jawaharlal Nehru Technological University Hyderabad
Bachelor of Technology · Computer Science & Engineering · India · 9.3
Certifications & licenses
CIS-DF (Certified Implementation Specialist – Discovery & CMDB)
CIS-HRSD (Certified Implementation Specialist – HR Service Delivery)
CIS-ITSM (Certified Implementation Specialist – IT Service Management)
Certified Application Developer (CAD)
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Madhurima is based in Munich, Germany.
Madhurima speaks the following languages: English (Advanced), German (Elementary).
Madhurima has at least 6 years of experience. During this time, Madhurima has worked in at least 3 different roles and for 2 different companies. The average length of individual experience is 2 years and 11 months. Note that Madhurima may not have shared all experience and actually has more experience.
Based on recent experience, Madhurima would be well-suited for roles such as: ServiceNow Developer, Associate ServiceNow Consultant, ServiceNow Analyst.
Madhurima's most recent position is ServiceNow Developer at Globant.
In recent years, Madhurima has worked for Globant and KPMG.
Madhurima is most experienced in industries like Professional Services and Information Technology.
Madhurima is most experienced in business areas like Information Technology, Customer Service, and Human Resources. Madhurima also has some experience in Product Development.
Madhurima has recently worked in industries like Professional Services and Information Technology.
Madhurima has recently worked in business areas like Information Technology, Customer Service, and Human Resources.
Madhurima holds a Bachelor in Computer Science & Engineering from Jawaharlal Nehru Technological University Hyderabad.
Madhurima has 5 certificates. Among them, these include: CIS-DF (Certified Implementation Specialist – Discovery & CMDB), CIS-HRSD (Certified Implementation Specialist – HR Service Delivery), and CIS-ITSM (Certified Implementation Specialist – IT Service Management).
Madhurima is immediately available full-time for suitable projects.
Daily rate distribution
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Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 25 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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