Anne (Lucia) Ruhland-Consultant
Check rate
Experience
Consultant
WAITS Software- und Prozessberatungsgesellschaft mbH
Business Operations Coordinator
Pactum Collections
- Gathering and documenting core processes (case handling, communication, billing)
- Analyzing interfaces between departments
- Developing a standardized process manual
- Implementing regular process performance reporting
Supervisor and Process Analyst
Aviation
- Analyzing existing reporting chains and handovers
- Modeling evaluation and report creation processes
- Defining responsibilities and interfaces (e.g., operations, marketing, management)
- Creating templates for regular management reports
Supervisor and Process Analyst
Aviation
- Documenting existing workflows for surveys (planning, execution, documentation)
- Identifying process deviations between teams and shifts
- Developing a target process for surveys
- Implementing standardized checklists for supervisors and interviewers
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Professional Services, Aerospace and Defense, and Banking and Finance.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Operations, Information Technology, Business Intelligence, and Quality Assurance.
Summary
Ms. Ruhland loves structure – especially when it's meaningful. As an experienced process manager, she combines strategic thinking with pragmatic solutions.
Her focus is on making complex workflows easy to understand, designing processes effectively and helping organizations implement sustainable improvements.
What's especially important to her is bringing people along instead of steamrolling them. After all, the best process design does no good if it's not lived in everyday work.
She therefore enjoys working at the interface between business units, IT and management – with an eye for detail and the courage to simplify.
Whether building process maps, developing role concepts or modeling with BPMN 2.0 – she brings not only methodological know-how but also experience from a wide range of industries.
Languages
Education
Degree in Educational and Pedagogical Sciences
Certifications & licenses
Basic Track Design Thinking (HPI)
HPI
AI & Data Competence Level 1
Statistics
Experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Anne is based in Cologne, Germany and can operate in on-site, hybrid, and remote work models.
Anne speaks the following languages: German (Native), English (Advanced).
Anne has at least 4 years of experience. During this time, Anne has worked in at least 3 different roles and for 3 different companies. The average length of individual experience is 1 year. Note that Anne may not have shared all experience and actually has more experience.
Based on recent experience, Anne would be well-suited for roles such as: Consultant, Business Operations Coordinator, Supervisor and Process Analyst.
Anne's most recent position is Consultant at WAITS Software- und Prozessberatungsgesellschaft mbH.
In recent years, Anne has worked for WAITS Software- und Prozessberatungsgesellschaft mbH, Pactum Collections, and Aviation.
Anne is most experienced in industries like Information Technology, Professional Services, and Aerospace and Defense. Anne also has some experience in Banking and Finance.
Anne is most experienced in business areas like Operations, Information Technology, and Business Intelligence. Anne also has some experience in Quality Assurance.
Anne attended education in Degree in Educational and Pedagogical Sciences.
Anne has 5 certificates. Among them, these include: Basic Track Design Thinking (HPI), AI & Data Competence Level 1, and Product Owner (PSPO I).
The availability of Anne needs to be confirmed.
Daily rate distribution
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Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 27 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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