Anne (Lucia) Ruhland-Consultant
Check rate
Experience
Consultant
WAITS Software- und Prozessberatungsgesellschaft mbH
Business Operations Coordinator
Pactum Collections
- Gathering and documenting core processes (case handling, communication, billing)
- Analyzing interfaces between departments
- Developing a standardized process manual
- Implementing regular process performance reporting
Supervisor and Process Analyst
Aviation
- Analyzing existing reporting chains and handovers
- Modeling evaluation and report creation processes
- Defining responsibilities and interfaces (e.g., operations, marketing, management)
- Creating templates for regular management reports
Supervisor and Process Analyst
Aviation
- Documenting existing workflows for surveys (planning, execution, documentation)
- Identifying process deviations between teams and shifts
- Developing a target process for surveys
- Implementing standardized checklists for supervisors and interviewers
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Professional Services, Aerospace and Defense, and Banking and Finance.
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Operations, Information Technology, Business Intelligence, and Quality Assurance.
Summary
Ms. Ruhland loves structure – especially when it's meaningful. As an experienced process manager, she combines strategic thinking with pragmatic solutions.
Her focus is on making complex workflows easy to understand, designing processes effectively and helping organizations implement sustainable improvements.
What's especially important to her is bringing people along instead of steamrolling them. After all, the best process design does no good if it's not lived in everyday work.
She therefore enjoys working at the interface between business units, IT and management – with an eye for detail and the courage to simplify.
Whether building process maps, developing role concepts or modeling with BPMN 2.0 – she brings not only methodological know-how but also experience from a wide range of industries.
Languages
Education
Degree in Educational and Pedagogical Sciences
Certifications & licenses
Basic Track Design Thinking (HPI)
HPI
AI & Data Competence Level 1
Product Owner (PSPO I)
Professional Agile Leadership (PAL I)
Scrum Master (PSM I)
Statistics
Experience
Expertise
Qualifications
Profile
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Average rates for similar positions
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