Professional Scrum Product Owner I (PSPO I)

• Built a JTBD-based prioritization framework for 3,000+ accumulated feature requests, identified 27 broker jobs, validated 8 through 25 user interviews, and used the resulting job map as a live prioritization filter for all incoming channels (Upvoty, CSAT, consulting tickets).
• Responsible for the Scout24 Lighthouse initiative: Document Intelligence with full RAG architecture (semantic chunking, bge-m3 embeddings, pgvector, BM25+Dense hybrid retrieval).
• Reduced lead time of customer feature requests to 3.1 days through code analysis, ticket specification, and independent implementation using a coding agent (Codex).
• Developed an LLM-based support agent (GPT-4o mini, Codex-generated merge requests) that reduced 3rd-level escalations from 40% to 5% of all monthly tickets.
• Integrated six partners through technical coordination, specification, backlog and release management, and led seven full stack developers.
• Eliminated regulatory exposure for brokers in six weeks through risk analysis (BGH ruling on distance selling/GDPR), new audit features, and coordination with legal and data protection officers.

IT infrastructure / SAP Grantor / SAP BTP transformation project at the Berlin Ministry of Finance to digitalize public funding programs. The goal was a clean-core-oriented SAP BTP solution architecture with CAP/RAP services, APIs, integrations, and operational readiness for run, AMO, and AMS structures.

• Industry: Federal authority, FM Berlin
• Budget 2026: 5 million EUR
• Planned budget for 2027: 8.7 million EUR
• Team size: 45 FTE

• Agile IT project management for the CRM system implementation
• Product Owner for the replacement of two CRM systems
• Creation of the project structure plan and project team
• Managing the gathering of all requirements (requirements management)
• System selection and procurement including contract negotiations with Prodware Deutschland AG
• Managing the data migration and system implementation
• Conducting a proof of concept and creating the MVP together with Prodware Deutschland AG

• Consulting, coaching, workshops, and project management focused on transformation, potential development, and sustainable growth

• Developed and implemented organization-wide discovery framework based on Ulwick’s Outcome-Driven Innovation; enabled 7 Product Owners to systematically identify and quantify unrealized value through shared outcome language and opportunity scoring methodology
• Transformed Product Owner role from backlog clerks to strategic experimenters; established dedicated time budget for autonomous hypothesis testing and discovery activities
• Rebuilt customer journey maps to start at actual user need (tool selection phase) instead of platform entry point; eliminated manual data aggregation work previously done by project teams
• Implemented OKR framework across 4 product teams; defined quarterly objectives with measurable key results (e.g., 40% reduction in manual integration effort, self-service adoption increase)
• Unified 3 separate platform roadmaps through cross-team dependency mapping and shared service agreements
• Supported enterprise sales cycle with ROI modeling and technical due diligence for automotive and defense customers

• Defined product vision, roadmap, and subscription-based monetization model.
• Architected multimodel AI orchestration (Gemini + GPT fallback) ensuring reliability and cost efficiency.
• Designed explainable insight engine with confidence scoring and agile antipattern detection.
• Built and deployed full-stack architecture (FastAPI, PostgreSQL, React) with secure authentication and quota governance.
• Tech: Python, FastAPI, PostgreSQL, React, TypeScript, Stripe, Gemini API, OpenAI API.

• Optimized the data architecture (medallion) to better decouple processing stages and improve transparency and reproducibility
• Ensured technical quality of data processing in Databricks by introducing schema enforcement, data quality checks and a structured data architecture
• Orchestrated pipelines with Azure Data Factory
• Professionalized and automated the development and deployment process by integrating Git and GitHub Actions
• Led the Data Engineering team (3 members) in a functional role
• Conducted workshops to optimize and stabilize the data platform and the development process
• Collected and prioritized new requests, maintained the product backlog
• Technologies: Microsoft Azure (Data Lake, Data Factory), Databricks, Apache Spark (PySpark), Python, SQL, Git, Confluence, Power BI, Power Apps, Dataverse, MS SharePoint, Mural

• Attempted founding of a platform for career development and personal coaching
• Top 3 placement in the Berlin-Brandenburg business plan competition
• Conducted independent market analysis and user research
• Built a comprehensive knowledge graph for roles, skills, and experiences
• Data transformation and setting up data pipelines on Azure

• Led the global ServiceNow HRSD implementation across APAC, Europe, and the Americas, achieving 1.8% agent users supporting 98.2% of employees globally at the intersection of business and IT.
• Owned the product health, backlog, and lifecycle of the HRSD solution, serving 41K+ active users across 30+ locations worldwide.
• Managed business and IT stakeholder alignment for regional rollouts, ensuring successful advancement of digital transformation initiatives.
• Defined and prioritized technical and business requirements to enable scalable and efficient HR processes.
• Co-led Scrum sprint planning and bi-weekly release management, ensuring continuous increment delivery and quality.
• Drove continuous improvement and digital transformation of global HR operations in line with local legal requirements and budgets, including works council approvals and tailored communication and engagement plans to secure global adoption.
• Tools: ServiceNow, SAP SF, JIRA, Tableau, Power BI, Miro, Figma, Confluence, Asana.
• Domains & Skills: Digital Transformation, Product Delivery, Project & Change Management, HR Tech, Product Ownership, Agile Delivery, Stakeholder Management, UX/Data Insights.

• Large-scale B2C legal services platform operating across Europe in air passenger rights and in Germany across labor, mobility, and rental law.
• Owned the end-to-end onboarding and lifecycle foundations of a high-traffic customer acquisition funnel across 8 European markets, supporting ~10,000 new users per month and backed by €100k/month in paid acquisition spend.
• Led the architectural migration of the core intake and decision logic from fragmented legacy flows into a scalable workflow engine, increasing reliability, improving operational efficiency, and enabling faster iteration on funnel performance and user experience.
• Partnered closely with engineering, operations, and commercial stakeholders to optimize activation, manage complex edge cases, and ensure the platform could scale sustainably across markets without compromising performance or consistency.
• Introduced foundational product analytics and performance monitoring to increase visibility into activation, drop-offs, and lifecycle behavior, enabling data-driven prioritization and experimentation.

• Holds an advisory role in this startup on providing guidance on use of AI in product management to use Jira AI
• Working on real-world applications of AI tools like ChatGPT, Visual Studio, Augment, and Synthesia to enhance product management and user communication

• Led cross-industry initiatives in product management, IT governance, agile transformation, and business development.
• Advised executives on portfolio strategy, innovation roadmaps, governance frameworks, and operational execution.
• Developed KPI dashboards and frameworks translating strategy into measurable results.

• Business analysis, planning, and implementation of a DMS for 1,500 users
• Managed project learner’s journey with onboarding, enablement, and stabilization phases for successful execution