Firuz Heydarpoor-Senior Product Owner | Interim IT Manager | Agile Program / Project Manager

Project: Digital Business Platform

• Backlog Management: End-to-end responsibility for prioritizing and further developing the digital business platform.

• Stakeholder & Interface Management: Active management of stakeholder interests across business units, IT, and C-level to ensure goal achievement.

• Cloud Migration & Transformation: Successful migration of the platform infrastructure to the cloud.

• Requirements Engineering & Business Analysis: Translation of complex business requirements into actionable epics and user stories.

• Service Provider & Vendor Management: Operational and strategic leadership of external software service providers and development teams.

• Agile Leadership: Establishment and optimization of agile ways of working to increase delivery quality.

• Tools: Jira, Confluence, Miro

• Tech/Environment: REST APIs, AWS, Microservices, OpenShift

• Methods: Scrum, DevOps, ITIL

Project: Introduction of a new core system for OSS processes

• IT Product Ownership: IT-side management of the introduction of the new core system for Dynamic Service Order Management (DSOM) in the OSS environment.

• Service Transition & Operations Handover: Design and execution of a structured service transition, including the move of the core system from project mode into regular operations (operations handover according to ITIL standards).

• Governance, Risk & Compliance: Ensuring compliance with regulatory requirements, IT compliance standards, and internal governance policies throughout the system lifecycle.

• IT Architecture & System Integration: Technical design of the IT architecture and embedding of DSOM processes into the existing OSS/BSS system landscape.

• Stakeholder & Interface Management: Expectation management and alignment between business, network engineering, IT, and operations teams.

• Tools: Jira, Confluence, Miro

• Tech/Environment: REST APIs, Java, Microservices, OpenShift

• Methods: Scrum, DevOps, ITIL

Line responsibility at employer

• Responsibility: Disciplinary leadership of 18 employees | >50 corporate clients.
• Executive & Regional Leadership: Member of the regional management circle (North-East region) and the cross-regional Managed Services management board; strategic and operational control of the business unit.
• Disciplinary Team Leadership & People Development: Leadership and development of an interdisciplinary IT team (developers, DevOps engineers, system engineers, IT consultants, service managers), including recruiting, resourcing, and skills management.
• Strategic Business & Portfolio Development: Realignment and expansion of the managed services portfolio; development and costing of modular service catalogs (SLAs/OLAs) to maximize margin and service quality.
• Pre-Sales & Commercial Management: Active sales support, proposal creation, and pricing for key accounts and complex IT service tenders.
• Program & Service Governance (E2E Delivery): Overarching program and service management to reliably deliver all customer projects, consulting engagements, and ongoing managed services contracts.

Project: Further development of a specialist application in the area of genetically modified organisms

• E2E Project & Service Responsibility: Technical and commercial end-to-end responsibility for application management (AMS) as well as the ongoing business and technological development of the specialist application.
• Requirements Engineering & Business Analysis: Capturing, analyzing, and translating complex business requirements into functional software requirements.
• Solution Design & Architecture: Designing future-proof solution architectures to modernize and extend the system.
• Commercial & Contract Management: Commercial control of application service delivery including budget monitoring, service level management (SLAs), and billing.
• Stakeholder Alignment: Close coordination with business units and technical teams to ensure compliance and high system availability.

Project: Application Service Management: Delivery of service offerings (concept, implementation and management of projects, application management, 3rd level support, etc.) for various IT initiatives in the aviation MRO area.

• Responsibility: Professional leadership responsibility for up to 25 employees | Commercial, professional & technical end-to-end responsibility
• End-to-End Service & Delivery Governance: Commercial, business, and technical overall responsibility for the application service portfolio (IT project services, application development, and IT operations).
• Team Leadership & Scale (25 FTEs): Targeted leadership and management of interdisciplinary IT teams (project managers, requirements engineers, IT architects, software developers) including capacity and resource planning.
• Building the Service Organization: Strategic concept, structuring, and establishment of a scalable IT service organization based on best-practice standards.
• Multi-Project & Multi-Application Management: Overall governance, prioritization, and coordination of parallel IT initiatives and complex application landscapes in a critical aviation environment.
• Service Optimization & Process Engineering: Continuous definition, management, and optimization of service processes to increase delivery quality and efficiency.
• Strategic Client Advisory & Business Development: Active advisory support for the client's IT and business departments on strategic IT topics and targeted expansion of the service portfolio.

Project:

• 06/2014 – 10/2018: Design and implementation of optimization projects in the area of Engineering Orders for aircraft, engines, and aircraft components

• 06/2013 – 10/2018: Building an information system to map data and processes for aircraft owners.

• 01/2015 – 04/2015: Optimization project in the area of Engineering Orders for aircraft components

• 01/2013 – 05/2013: Optimization of system processes for component-specific Engineering Orders.

• 06/2012 – 05/2013: Optimization of system processes for the “planned maintenance” of aircraft components.

• 10/2011 – 05/2012: Optimization of processes for the “supplementary maintenance” of aircraft, engines, and components in the m/modification application

• 08/2011 – 09/2011: Technical design for moving a BEA portal application to the Liferay portal system.

• 05/2011 – 07/2011: Implementation of processes for an automated adjustment of maintenance programs when fleets change

• 11/2009 – 06/2011: Implementation of a system to map processes for the “supplementary maintenance” of aircraft, engines, and components

• 10/2009 – 04/2010: Implementation of an exchange of maintenance programs between different MRO tools.

• 09/2009 – 11/2009: Enhancements to the systems for “planned maintenance” for compliance reporting

• 03/2008 – 08/2009: Implementation of processes for the “planned maintenance” of aircraft.

• 08/2007 – 03/2008: Implementation of a component for the automatic assessment of aircraft and engines against authority and manufacturer requirements.

• 08/2007 – 03/2008: Implementation of a system for managing requirements for the “planned maintenance” of aircraft, engines, and components.

• Program & Delivery Management: Managing complex IT and digitalization initiatives to optimize processes in core areas of aircraft maintenance (Aviation MRO / Engineering / Operations).

• Solution Architecture & Solution Design: Designing future-proof, scalable IT solution architectures for end-to-end automation of maintenance and operations processes, as well as digitalizing data-driven decision-making processes.

• Business Analysis & Requirements Engineering: Analyzing and modeling complex, domain-specific MRO & engineering processes and translating them precisely into functional and technical software specifications.

• Leadership & Performance Governance of offshore teams (Hanoi / Vietnam, Bangalore / India)

Development of software for providing central services in the mobile and fixed-line access area for retail stores

Implementation of a GEO information system

Carrying out the transition as part of an IT infrastructure outsourcing (Belgium, France, Spain, Italy, Sweden)

Implementation of an intranet portal for corporate communications

New design of an e-business platform