Salesforce Experts in Frankfurt

• Strategic and operational leadership of the technical service organization
• Improvement of all processes and workflows
• Development and introduction of a service management IT tool incl. AI database, customer app, and self-service portal

The Base Services of DB InfraGO form a central data hub between the company’s IT systems. Common Data Services are developed that distribute data from source systems to a variety of downstream systems (via JMS) and make them available (via REST API). The existing service landscape based on TIBCO is being migrated to DB InfraGO’s cloud-native platform.

• Architecture design and implementation for performance-optimized bulk data processing of several million datasets at specific times during the day
• Technical specification and documentation of business requirements
• Integration of various subsystems (including SAP and Salesforce) through the reimplementation of more than 40 microservices based on Spring Boot
• Migration of TIBCO Based microservices from the Enterprise Integration Platform to the Cloud Native Platform using Spring-Boot
• Establishment of a deployment pipeline using GitLab CI/CD, Artifactory, and automated deployment to a Kubernetes environment with the help of ArgoCD
• Definition and implementation of automated unit, integration, and regression tests

Team Size: 9

Technologies/Tools: Java, Spring Boot, ActiveMQ(JMS), JUnit, Tibco Business Works, Gitlab (CI/CD), Kubernetes (Amazon AWS), ArgoCD, postgreSQL, Oracle, Postman, Hoppscotch, openAPI, Sonarqube

• Goal: Development and optimization of loyalty and CRM measures for a leading e-commerce platform
• Solution: Identification of promising users, increase in engagement, and long-term retention to drive revenue growth
• Definition of local CRM direct communication for specific segments
• Translation of research insights into actionable recommendations
• Planning and implementation of CRM campaigns in close collaboration with marketing and product teams
• Identification of optimization potential in direct communication
• Collaboration with external agencies on creative solutions, prototyping, and UAT
• Measurement and reporting of key KPIs

#Coordination of the introduction of the new CCT platform in the RAITT project in the Customer Service area for the inbound channels Call/Email/Letter and Web/App.

• Design of the rights and roles concept in Phase 1 of the Salesforce product launch.
• Coordination with Enterprise and Solution Architects regarding future system interfaces (APIs, REST APIs).
• Close coordination with the affected business units and project teams across tribes. Support for the introduction of the new CCT platform in Sprinklr and its dependencies on RAITT for all inbound channels.
• Preparation and coordination of works council-related topics with HR and Application Owners.
• Creation and optimization of process flows for inbound feature-related business processes and their modeling. #Toolset: JIRA, Confluence, Camunda, Aris, Salesforce, SCRUM

• Led discovery phase and POC for Shopware to Shopify Plus migration across EMEA markets, evaluating platform suitability, technical architecture, and multi-brand/multi-country capabilities against business requirements.
• Designed reference architecture for Shopify Plus implementation incorporating headless front-end patterns (Vue.js, Nuxt.js), CMS integration (Magnolia), and Azure middleware (APIM, Functions, Logic Apps, Service Bus) for 11 EMEA markets.
• Defined migration strategy analyzing data mapping, cutover approach, and zero-downtime deployment patterns using Varnish caching, GitOps pipelines, and CI/CD orchestration across six vendor teams.
• Architected multi-tenant Shopify Plus governance model with centralized admin, localized storefront customization, and compliance controls (GDPR, data residency).
• Prototyped AI-driven search optimization (LLM.txt, JSON-LD) for product discoverability in Google AI results, demonstrating post-launch performance opportunities.
• Defined EMEA expansion roadmap for 15+ markets through C-level strategic workshops, identifying phased rollout, market-specific configurations, and resource requirements.
• Tech Stack: React, Nuxt.js, Vue.js, Magnolia CMS, Shopware, Shopify Plus, Azure (APIM, Functions, Logic Apps, Service Bus, Front Door), Varnish, SAP, MS Dynamics, Docker, Kubernetes, GitHub Actions, PostgreSQL, Kafka

• Bootcamp Coach: "Digital Sales with AI" for neuefische GmbH
• Creation of curriculum and content for career changers seeking to start a career in digital sales
• Teaching of methods and tactics for an exhaustive tech stack:
• AI Agents Zapier and make.com
• AI Tools Midjourney, heygen, Text-Text LLMs (ChatGPT, Claude, Gemini etc.)
• Sales Software Stack: Fireflies, HubSpot, WIX, Talkwalker

• Conducting requirements analyses
• Facilitating Scrum workshops and meetings (Daily, Retrospective, and Review)
• Introducing and configuring Confluence
• Introducing and configuring Jira
• Conducting PI planning
• Scaling the framework
• Building the SAFE & Spotify structure
• Developing various approaches

• Coached teams in Agile methodologies and Scrum framework implementation.
• Aligned the product roadmap with business goals such as increasing bookings, improving user experience, and expanding supplier integrations.
• Collaborated with developers and third-party providers to ensure smooth API integration and end-to-end functionality.
• Created and continuously refined the product backlog with user stories, bugs, and technical improvements.
• Prioritized backlog items based on business value, revenue impact, and regulatory deadlines.
• Worked closely with backend and frontend teams to clarify dependencies and prioritize technical debt.

• Consulting project. Member of Program Management Office leading the turnaround of a EUR 5 bil engineering Group, responsible for Indirect Spend reduction and targeting EUR 60 mil savings across 10+ spend categories

• ITSM consulting, analysis and optimization of IT capacity with BMC TSCO / BMC Helix
• Drafting "Governance guidelines for operational capacity management"

• Managing TPA Manager and a team of 10 Claims Operation Assistants.

• Designing and implementing processes and workstreams using Guidewire from the ground up with European claims teams across all lines of business.

• Establishing service level agreements (SLAs) and detailed key performance indicators (KPIs) with new business intelligence (BI) reporting, payment and performance analysis.

• Developing, steering and analysing 50+ strategic, operational and IT initiatives, driving digital change and AI automation in payments while meeting DORA, GDPR, ACM and BAIT MaRisk regulatory compliance.

• Increasing customer satisfaction scores by 80%.

• Attracting and mentoring market-leading operational and TPA talent.

• Demonstrating strong stakeholder leadership and swift decisional influence.

• Responsibility for the specialist department
• Effective stakeholder management
• Management and prioritization of the backlog
• Resource and capacity planning
• Risk management
• Cost calculation and budget control
• Compliance with security guidelines and data protection regulations in a high-security environment (Bank regulations)
• Creation and monitoring of project timelines
• Planning and execution of workshops as well as the creation of user manuals
• Development and coordination of architecture maps with service providers and internal IT
• Creation and tracking of milestone plans
• Recording, analysis, and documentation of defects, including retesting until final approval for launch
• Coordination and execution of penetration tests
• Organization and management of User Acceptance Tests (UAT)
• Definition of Go / No-Go criteria for the launch
• Collaboration and organization of multinational teams