Thorsten Petersmann - Sales Operations Manager Central Region

Q: Where is Thorsten based?

Thorsten is based in Bondorf, Germany and can operate in on-site , hybrid , and remote work models.

Q: What languages does Thorsten speak?

Thorsten speaks the following languages: German (Native), English (Advanced), French (Elementary) .

Q: How many years of experience does Thorsten have?

Thorsten has at least 39 years of experience. During this time, Thorsten has worked in at least 15 different roles and for 6 different companies . The average length of individual experience is 3 years and 7 months . Note that Thorsten may not have shared all experience and actually has more experience.

Q: What is Thorsten's latest experience?

Thorsten's most recent position is Sales Operations Manager Central Region at Genesys Cloud Services Germany GmbH .

Q: What companies has Thorsten worked for in recent years?

In recent years, Thorsten has worked for Genesys Cloud Services Germany GmbH , Consulteer GmbH , ACTICO GmbH , and IBM Deutschland GmbH .

Q: Which industries is Thorsten most experienced in?

Thorsten is most experienced in industries like Information Technology , Professional Services , and Aerospace and Defense . Thorsten also has some experience in Education .

Q: Which business areas is Thorsten most experienced in?

Thorsten is most experienced in business areas like Business Intelligence , Finance , and Sales . Thorsten also has some experience in Marketing , Accounting , and Operations .

Q: Which industries has Thorsten worked in recently?

Thorsten has recently worked in industries like Information Technology , Education , and Professional Services .

Q: Which business areas has Thorsten worked in recently?

Thorsten has recently worked in business areas like Business Intelligence , Finance , and Sales .

Recommended expert

Bondorf, Germany

Check rate

Experience

May 2025 - Present

1 year 2 months

Frankfurt, Germany

Sales Operations Manager Central Region

Genesys Cloud Services Germany GmbH

The employment contract was terminated by the employer during onboarding and is currently being dissolved.
I would be happy to explain the exact reasons in a personal conversation.

Nov 2024 - Apr 2025

6 months

Munich, Germany

Business Operations Manager

Consulteer GmbH

Creation and expansion of regular reporting
Conducting analyses, deriving recommendations for action
Preparing plans and forecasts
Support in implementing new and enhancing existing tools (e.g. capacity planning, margin calculation)
Participation in the introduction of new and optimization of existing processes (e.g. procurement process, invoicing process)
Assistance in preparing ISO 9x & 27x certification

May 2024 - Oct 2024

6 months

Sabbatical

Feb 2022 - Apr 2024

2 years 3 months

Immenstaad, Germany

Sales & Marketing Operations Manager, Sales & Marketing Controller

ACTICO GmbH

Management of sales and marketing processes
Responsibility for sales tools (e.g. CRM system)
Sales planning (targets), preparing forecasts/variance analyses
Responsibility for sales commission process (e.g. calculations)
Measurement and monitoring of sales and marketing performance
Development and introduction of sales planning process and tools
Definition and implementation of performance metrics in sales and marketing
Conducting training and creating documentation for sales tools, methods and processes
Conducting regular reviews, participating in internal/external audits

Jul 2021 - Jan 2022

7 months

Further training (Project Management, Microsoft Power BI)

Jul 2012 - Jun 2021

9 years

Ehningen, Germany

Sales Controlling & Management Digital Sales & Mid-Market D/A/CH

IBM Deutschland GmbH

Management of sales processes
Creation of targets, sales forecasts, planned vs. actual comparisons, growth analyses, ad-hoc analyses, recommendations for action
Measurement and monitoring of project progress, order intake, one-off and recurring revenues, productivity of the business unit, performance of various sales channels
Evaluation of planned projects and ongoing software and service contracts
Development and implementation of new controlling tools and adaptation and optimization of existing ones
Definition and implementation of new processes and optimization and standardization of existing ones

Jul 2010 - Jun 2012

2 years

Ehningen, Germany

Sales Controlling & Management Hardware in Germany

IBM Deutschland GmbH

Cost and resource controlling, resource management
Management of sales processes
Measurement and monitoring of sales performance

Aug 2007 - Jun 2010

2 years 11 months

Stuttgart, Germany

Sales Controlling & Management Mid-Market in EMEA

IBM Deutschland GmbH

Management of sales processes
Customer planning and segmentation
Preparation of performance analyses and recommendations for action
Development and implementation of a controlling system in Europe, Middle East and Africa

Jan 2006 - Jul 2007

1 year 7 months

Stuttgart, Germany

Financial Controlling & Project Controlling in Europe

IBM Deutschland GmbH

Development and implementation of a cost and resource controlling system for sales functions
Creation of targets, measurement and control by cost centers and cost types

Aug 1998 - Dec 2005

7 years 5 months

Stuttgart, Germany

Marketing Controlling & Integrated Marketing Product Lifecycle Management Software in D/A/CH & Europe

IBM Deutschland GmbH

Management of marketing processes
Creation of targets, potential analyses, recommendations for action
Measurement of the success of marketing campaigns, generated leads, and closed orders
Market and customer segmentation, preparation and analysis of market figures
Development and implementation of a marketing controlling system
Development and content design of a relational database for marketing and sales purposes
Development, implementation, and management of a telemarketing concept to generate new business opportunities through external agencies
Implementation of a CRM-compliant management process for capturing and tracking newly generated business opportunities
Success measurement and monitoring of various sales channels

Jan 1996 - Jul 1998

2 years 7 months

Stuttgart, Germany

Financial Controlling Corporate Finance in Germany

IBM Deutschland GmbH

Revenue, cost and resource controlling for hardware & software: setting targets, forecasts, variance analyses, recommendations for action, product plans for production planning, and planning and measurement of gross and net profit before tax
Development and implementation of a cost and resource controlling system

Oct 1994 - Dec 1995

1 year 3 months

Stuttgart, Germany

Financial Controlling for Midmarket Clients in Germany

IBM Mittelstand GmbH

Cost and resource controlling
Investment calculation

Apr 1989 - Sep 1994

5 years 6 months

Düsseldorf, Germany

Sales Controlling & Support for Midmarket Clients, New & Winback Clients, Partners in North Rhine-Westphalia

IBM Deutschland GmbH

Budgeting & reporting
Sales support

Jan 1988 - Mar 1989

1 year 3 months

Rendsburg, Germany

Basic Military Service

Bundeswehr Luftwaffe

Training as a radar flight monitor
Worked in IT for flight monitoring

Jul 1987 - Dec 1987

6 months

Dortmund, Germany

Technical Field Service Representative in North Rhine-Westphalia

IBM Deutschland GmbH

Preparing quotations
Contract management

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Information Technology, Professional Services, Aerospace and Defense, and Education.

Information Technology

Professional Services

Aerospace and Defense

Education

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Business Intelligence, Finance, Sales, Marketing, Accounting, and Operations.

Business Intelligence

Finance

Sales

Marketing

Accounting

Operations

Summary

Experienced controller and consultant for operational matters across various business areas in sales and marketing.

Assignment of targets, creation of forecasts and action plans, actual vs. target comparisons, ad-hoc analyses, development and introduction of new metrics for management purposes.

Management of sales processes, central point of contact for sales systems (e.g. CRM system).

Many years of experience in product controlling, financial controlling, marketing controlling and sales controlling, as well as in managing marketing and sales processes.

Several years of experience in integrated marketing, direct marketing, database marketing, telemarketing and lead generation.

Experience in leading and executing projects and collaborating in project teams.

Driven, reliable, structured, result-oriented, committed, self-motivated, independent, communicative and team-oriented.

Skills

System Knowledge: Microsoft Office Including Access (Good, Excel Very Good)
Communication & Collaboration: Lotus Notes, Microsoft Outlook, Microsoft Teams, Microsoft Sharepoint, Zoom, Slack, Confluence, Trello, Mural, Miro
Crm, Erp & Finance: Sugarcrm, Atlas, Salesforce, Hubspot, Pipedrive, Moco, Microsoft Business Central, Lucanet
Bi: Power Bi, Clari, D&B Hoovers

Languages

German

Native

English

Advanced

French

Elementary

Education

Aug 1985 - Jun 1987

IBM Deutschland GmbH

Apprenticeship as an Office Clerk · Office Clerk · Düsseldorf, Germany · Very good

Sep 1976 - Jun 1985

Ernst-Barlach-Gymnasium

High School Diploma · High School Diploma · Unna, Germany

Certifications & licenses

Basics of Agile Working Methods

Basics of Project Management

Marketing Specialist (Harzburg Diploma)

afw Wirtschaftsakademie

Business Administration (Harzburg Diploma)

afw Wirtschaftsakademie

Statistics

Experience

Total positions 15

Experience in Information Technology 36 y

Avg length 2 y 6 m

Longest experience 8 y 11 m

Global Experience

Countries worked in 1 (Germany)

Primary country Germany

Expertise

Recent roles Sales Operations Manager Central Region, Business Operations Manager, Sabbatical

Main industries Information Technology, Professional Services, Aerospace and Defense

Main business areas Business Intelligence, Finance, Sales

Qualifications

Certifications earned 4

Profile

Created

June 2025

Last Update

June 2026

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Frequently asked questions

Have questions? Find more information here.

Where is Thorsten based?

Thorsten is based in Bondorf, Germany and can operate in on-site, hybrid, and remote work models.

What languages does Thorsten speak?

Thorsten speaks the following languages: German (Native), English (Advanced), French (Elementary).

How many years of experience does Thorsten have?

Thorsten has at least 39 years of experience. During this time, Thorsten has worked in at least 15 different roles and for 6 different companies. The average length of individual experience is 3 years and 7 months. Note that Thorsten may not have shared all experience and actually has more experience.

What roles would Thorsten be best suited for?

Based on recent experience, Thorsten would be well-suited for roles such as: Sales Operations Manager Central Region, Business Operations Manager, Sabbatical.

What is Thorsten's latest experience?

Thorsten's most recent position is Sales Operations Manager Central Region at Genesys Cloud Services Germany GmbH.

What companies has Thorsten worked for in recent years?

In recent years, Thorsten has worked for Genesys Cloud Services Germany GmbH, Consulteer GmbH, ACTICO GmbH, and IBM Deutschland GmbH.

Which industries is Thorsten most experienced in?

Thorsten is most experienced in industries like Information Technology, Professional Services, and Aerospace and Defense. Thorsten also has some experience in Education.

Which business areas is Thorsten most experienced in?

Thorsten is most experienced in business areas like Business Intelligence, Finance, and Sales. Thorsten also has some experience in Marketing, Accounting, and Operations.

Which industries has Thorsten worked in recently?

Thorsten has recently worked in industries like Information Technology, Education, and Professional Services.

Which business areas has Thorsten worked in recently?

Thorsten has recently worked in business areas like Business Intelligence, Finance, and Sales.

What is Thorsten's education?

Thorsten attended IBM Deutschland GmbH for Office Clerk.

Does Thorsten have any certificates?

Thorsten has 4 certificates. Among them, these include: Basics of Agile Working Methods, Basics of Project Management, and Marketing Specialist (Harzburg Diploma).

What is the availability of Thorsten?

Thorsten is immediately available full-time for suitable projects.

What is the rate of Thorsten?

Thorsten's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.