Gordon Langmann-Vice President Customer Success
Check rate
Experience
Vice President Customer Success
Finion Capital GmbH, a Sport Alliance Company
- Assignment: transformed and professionalized the entire after-sales organization, strategy, and processes within 18 months.
- Responsibility for the entire customer lifecycle, strategy, and operations (onboarding, support, B2C operations, customer success, 35 employees).
- Built proactive customer success from scratch – the company had previously only reactive support with a high churn rate.
- Implemented a customer health scoring system with automatic alerts for churn risk and growth opportunities.
- Introduced AI-driven customer communication strategies: 30% reduction in manual touchpoints with increased customer satisfaction.
- Implemented a customer success management platform for unified customer data and automated workflows.
- Consolidated redundant teams (Finion + Sport Alliance) and built a new group-wide organization and strategy for all after-sales functions.
Managing Director and GM at DigRiv (Digital River spin-off)
Digital River Inc.
- Spin-off leadership (+$80M ARR, 32 FTE globally) – built an independent business unit covering registrations, customer migration, organizational setup, partner relationships, and operational excellence. Reported to the Digital River CEO.
- P&L responsibility and commercial operations: contract negotiations, renewals, pricing, services, partnerships, revenue strategy.
- 20% forecast overachievement in the first year through strategic account management, restructuring, and expansion.
- 20-point NPS improvement through a complete redesign of customer engagement models.
- Managed global enterprise accounts at C-level, with complex subscription and revenue-share models.
- Responsible for all legal, financial, and operational matters of the business unit, with staff in Germany, the UK, Ireland, the USA, Brazil, and Taiwan.
Vice President Customer Success (EMEA)
Digital River GmbH
- Regional P&L and revenue responsibility for enterprise, mid-market, and European SMEs.
- Commercial leadership: contract negotiations, renewals, expansion, win-backs, upselling/cross-selling for existing customers.
- 30% revenue growth across the entire portfolio through strategic account management and revenue operations.
- Advised corporate clients on complex integrations, provided strategic consulting on platform optimization and best practices.
- Developed industry-specific retention and expansion strategies for subscription-based customers as well as consumer electronics and API clients.
- Initiated various strategic product enhancements and partnership implementations based on evolving customer and market needs.
- Led distributed teams across multiple time zones as direct reports and within a matrix organization (Europe, USA, India).
Director-level roles (Account Management, Client Marketing & Operations)
Digital River GmbH
- Led the commercial client business in Continental Europe (Germany & Russia offices) with revenue responsibility.
- Responsible for retention, renewals, upselling, cross-selling, and account expansion in the existing customer business.
- Built and led customer marketing, consulting, operations, and account management for enterprise clients in Germany.
- Coordinated the new go-to-market strategy for the global SMB business (MyCommerce).
- Developed and implemented online marketing and e-commerce strategies for revenue optimization.
- Regularly exceeded sales targets, awarded 'President's Club' two years in a row as a top 10 performer.
Senior Consultant & Account Manager, International
nexum AG
- Advised strategic clients, led a team of consultants, and managed technical and creative resources for large international clients.
- Created and delivered interactive content and campaigns for a wide range of product categories in 45 countries.
- Handled project and contact management, motivating the client-focused team and coordinating shared resources.
- Accelerated growth in the Sony Europe account.
Head of Marketing & Digital Media
European Society of Cardiology, ESC
- Built and led the consolidated marketing department.
- Developed and implemented the demand generation strategy.
- Set up online communication channels and team in coordination with senior cardiologists across Europe.
- Revamped the brand and optimized the PR and media strategy.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Healthcare, Professional Services, Advertising, and Banking and Finance.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Marketing, Sales, Customer Service, Operations, Finance, and Project Management.
Summary
Experienced interim manager with over 15 years of leadership in revenue-responsible roles in SaaS, tech, and e-commerce – from revenue generation with existing customers to full P&L responsibility as a managing director. Long-standing leadership roles in international sales organizations.
Experience as a managing director (HRA) and global general manager at a Digital River spin-off. Several years with GmbH power of attorney and sole signatory authority at a US corporation. Deep expertise in complex regulated environments (payments, e-commerce, BaFin-licensed) and international scaling.
Available for interim mandates (6-18 months) at C-level/management level: customer success, after-sales, business unit leadership, with immediate availability.
Skills
Vp/Head Of Customer Success
Chief Customer Officer
Vp Account Management
Vp Professional Services
Managing Director / Gm
Head Of Operations / Coo
Post-Merger Integration
Spin-Off Leadership
Executive Management Experience
P&L Responsibility
Interim Management
Commercial Leadership
Business Transformation
Change Management
Payments & Fintech
Customer Success
Account Management & Expansion
International Team Leadership
Scale-Up Operations
Remote-First Organizations
Languages
Education
Flensburg University of Applied Sciences
Diploma in Technical Translation (FH), dual degree in Engineering and Communication, today called International Technical · Engineering and Communication · Flensburg, Germany
Swinburne University of Technology
Bachelor of Technology work program (year abroad) · Melbourne, Australia
Certifications & licenses
Certified Coach Level 1 (ICF)
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Gordon is based in Pulheim, Germany and can operate in on-site, hybrid, and remote work models.
Gordon speaks the following languages: German (Native), English (Advanced), French (Advanced).
Gordon has at least 21 years of experience. During this time, Gordon has worked in at least 6 different roles and for 5 different companies. The average length of individual experience is 4 years and 6 months. Note that Gordon may not have shared all experience and actually has more experience.
Based on recent experience, Gordon would be well-suited for roles such as: Vice President Customer Success, Managing Director and GM at DigRiv (Digital River spin-off), Vice President Customer Success (EMEA).
Gordon's most recent position is Vice President Customer Success at Finion Capital GmbH, a Sport Alliance Company.
In recent years, Gordon has worked for Finion Capital GmbH, a Sport Alliance Company, Digital River Inc., and Digital River GmbH.
Gordon is most experienced in industries like Information Technology, Healthcare, and Professional Services. Gordon also has some experience in Advertising and Banking and Finance.
Gordon is most experienced in business areas like Marketing, Sales, and Customer Service. Gordon also has some experience in Operations, Finance, and Project Management.
Gordon has recently worked in industries like Information Technology and Banking and Finance.
Gordon has recently worked in business areas like Finance, Sales, and Customer Service.
Gordon holds a Bachelor in Engineering and Communication from Flensburg University of Applied Sciences and a Bachelor from Swinburne University of Technology.
Gordon has 1 certificate: Certified Coach Level 1 (ICF).
The availability of Gordon needs to be confirmed.
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Calculated based on our freelancers’ daily rates as of 7 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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