Raphael Triemer-Strategic Growth and Value Consultant
Check rate
Experience
Strategic Growth and Value Consultant
Triemer Consulting
- Developed and implemented customer success frameworks to optimize onboarding, customer retention, and upsell opportunities.
- Achieved measurable results, including 0% churn, an NRR increase to 132%, and accelerated ARR growth.
- Standardized customer-focused processes, including playbooks, segmentation, and customer journey mapping.
- Built and scaled customer success teams with a focus on cross-functional collaboration and operational efficiency.
- Aligned companies to customer-centric, value-based business models by optimizing pricing, go-to-market strategies, and operational structures.
- Introduced customer training and development programs, including customer academies to drive adoption and satisfaction.
- Integrated CRM and analytics tools to optimize retention, expansion, and reporting processes.
VP of Customer Success
project44
- Responsible for a $42M portfolio with over 400 global customers, achieving a GRR of 98%, including 100% customer retention in the Enterprise and Global segments.
- Scaled teams in Europe, Australia, Japan, and China from 6 to over 50 FTEs, building a high-performing, value-driven company culture.
- Developed and implemented global customer segmentation strategies to optimize account management and improve handoffs from sales to customer success.
- Led the operational integration of major acquisitions (e.g., Ocean Insights, Synfioo), focusing on aligning customer success, professional services, and support.
- Created and launched a global consumption playbook to accelerate customer value in close collaboration with product, engineering, and sales to optimize onboarding and engagement.
Director Customer Success Management
Transporeon GmbH
- Built a data-driven customer success organization from scratch, scaling to 20 FTEs.
- Achieved 113% NRR, reduced churn rate to below 2%, and grew ARR from $60M to $100M with over 1,000 customers.
Head of Sales Transport Logistics Providers
Transporeon GmbH
- Developed the 3PL/4PL go-to-market strategy for Transporeon.
- Secured strategic partnerships with industry leaders such as Kühne + Nagel and DHL.
Regional Sales Manager Central Europe
Transporeon GmbH
- Built and led a regional sales team with a $60M portfolio.
- Improved regional segmentation, forecasting processes, and operational efficiency.
Country Manager
Transporeon GmbH
- Built and led a team of six Key Account Managers in Germany, Switzerland and the Nordics.
- Won major clients such as BASF, Dachser and ZF.
Key Account Manager
Transporeon GmbH
- Consistent performance in pipeline management and winning high-profile clients like Mahle, Vattenfall and DOW Chemical.
- Opened new customer segments through targeted new business development and expansion of strategic accounts.
Solution Sales Manager
USU AG
- Sold advanced knowledge management solutions, especially for D115 and large-scale call centers.
- Improved operational efficiency for corporate clients through tailored solutions.
Sales Consultant
Bechtle GmbH
- Responsible for partner management of Sun Microsystems in Baden-Württemberg.
- Developed and implemented business plans, set up a demo center and advised on server and desktop virtualization.
- Provided technical and sales expertise for unified storage systems, connecting client needs with innovative IT solutions.
Account Manager
COMLINE AG
- Managed the Carl Zeiss account, generating revenue through IT infrastructure, CAD workstations and related professional services (software deployment, onsite services).
- Developed practical sales expertise by building long-term customer relationships and targeted account optimization.
Inside Sales
Bechtle direct GmbH
- Started in B2B software sales, certified as a Microsoft Licensing Specialist.
- Advised colleagues and customers on licensing topics, and established a solid consultative sales strategy.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology, Transportation, and Professional Services.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Sales, Customer Service, Operations, Strategy, Product Development, and Business Intelligence.
Summary
I help B2B SaaS companies scale smarter. Too often companies struggle with customer churn, inefficient account management, and unclear growth strategies that hold back their potential. I solve this by developing and implementing scalable frameworks that boost Net Revenue Retention (NRR), improve customer satisfaction (CSAT), and enable sustainable growth. With over two decades of experience in the B2B SaaS space, I combine strategic vision with hands-on execution to align teams and optimize customer success processes. My "Human-First" approach ensures that technology, AI, and data work in harmony with authentic customer relationships – creating real, measurable value.
Languages
Education
Diploma in Business Administration (BA); Bachelor of Arts with Honours · Marketing & Marketing Communication
Certifications & licenses
Microsoft Licensing Specialist
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Raphael is based in Ulm, Germany.
Raphael speaks the following languages: German (Native), English (Advanced).
Raphael has at least 23 years of experience. During this time, Raphael has worked in at least 11 different roles and for 7 different companies. The average length of individual experience is 2 years and 1 month. Note that Raphael may not have shared all experience and actually has more experience.
Based on recent experience, Raphael would be well-suited for roles such as: Strategic Growth and Value Consultant, VP of Customer Success, Director Customer Success Management.
Raphael's most recent position is Strategic Growth and Value Consultant at Triemer Consulting.
In recent years, Raphael has worked for Triemer Consulting, project44, and Transporeon GmbH.
Raphael is most experienced in industries like Information Technology, Transportation, and Professional Services.
Raphael is most experienced in business areas like Sales, Customer Service, and Operations. Raphael also has some experience in Strategy, Product Development, and Business Intelligence.
Raphael has recently worked in industries like Information Technology, Transportation, and Professional Services.
Raphael has recently worked in business areas like Customer Service, Operations, and Strategy.
Raphael holds a Bachelor in Marketing & Marketing Communication.
Raphael has 1 certificate: Microsoft Licensing Specialist.
The availability of Raphael needs to be confirmed.
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Calculated based on our freelancers’ daily rates as of 25 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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