Konstantinos Vavoulidis-MBA Digital Transformation

Responsible for the modernization of central IT processes and the stabilization of operations in an international environment.

As program manager, designed and implemented the ServiceNow consolidation program for the Vans division (OnePlatform Strategy).

Led the migration of three legacy systems across 12 plants to a unified SaaS ServiceNow platform; coordinated a matrix organization with over 150 stakeholders including product owners; managed budget and timelines (program volume: €18M); adjusted operating models and accelerated delivery processes.

Led Virtual Competence Team Processes (VCT): moderated workshops, introduced process rules and trained local teams.

Managed risk and audit tasks: identified and analyzed corporate risks; planned and conducted internal audits; coordinated with Legal and Security.

Coordinated external service providers and contingent workers; reviewed contracts and service agreements.

Established a Major Incident & Crisis Management Framework for 12 plants; introduced clear escalation paths and reporting processes.

Planned and managed capacity to support product rollouts; coordinated with engineering, procurement and colocation partners.

Contributed to KWG/BaFin-relevant measures and projects for Mercedes-Benz Bank; addressed new requirements for core banking systems and security controls.

Directly led up to 12 technicians; functionally coordinated matrix teams of up to 50 participants; managed external service providers across multiple contracts.

Led IT projects in a regulated environment focusing on stability, compliance and operational optimization.

Integrated regulatory requirements (e.g., KWG/BaFin context, PCI standard).

Built and led technical teams; operated and modernized data centers in high-security and critical environments.

Managed budgets up to €5M and teams of up to 12 employees; ensured service level agreements were met.