Microsoft Outlook Experts in Germany
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Meet FRATCH Experts in Germany, who have recently used Microsoft Outlook
Ole Himmel
Last position:
Interim Head of PMO at RAILPOOL GmbH
Due to the steady growth of the customer organization and the associated increase in the number of projects in a wide range of areas, including IT/digitalization, sales and organizational development, and controlling, the demands on the projects are increasing. Projects are often started but not implemented within the planned time frame, resources are not clearly assigned, and the business value is not clearly demonstrated. The goal of the assignment as Interim Head of PMO is to further develop and embed an existing project organization from the CDO area at management level. It is important that the governance is pragmatic, easy to understand, and simple to apply in daily project work. The tasks and roles are to be defined, embedded in the organization, and this strategic PMO is also to be supported by an IT solution. This solution is to be selected and introduced. In addition, all ongoing projects are to be gradually transferred into PMO governance and project control is to be centralized.
Christian R
Last position:
Project Manager Outlook and Teams Rollout at BWI
- Gathering information
- Creating wave concepts for the rollout
- Coordinating employees
- Monitoring and steering measures
- Project management including analyses & reporting to the board
- Creating instructions and requirement specifications
- Training floorwalkers
- On-site rollout support
- VIP support
- Introducing SharePoint
Michael Appel
Last position:
Senior Project Management at Telefónica Germany GmbH & Co. OHG
- Project management of a simplification project to reduce effort for an IT transformation project
- Stakeholder management and preparation of decision papers for top management
- Scoping and PI planning across multiple delivery streams
- Planning requirements for the transformation project
- Creating partner and customer journeys for structured end-to-end capture of requirements
- Designing suitable tracking methods for project progress
- Coordination with IT service providers and transformation project committees
Rolf Funk
Last position:
Owner at Rolf Funk fudim e.K:
Solutions and services around business development, consulting, interim management, customer acquisition, coaching and training
Alexander Philipp Herbst
Last position:
Software Project Leader for Brake Control Units at ZF Friedrichshafen / ZF Active Safety GmbH
- Project management for software projects in the brake control unit area with a focus on deadlines, costs, and quality.
- Planning, control, and reporting of project progress, risks, dependencies, and work packages.
- Planning and tracking of work packages using PTC Integrity.
- Organizing and moderating customer meetings as well as coordination with internal departments, external suppliers, and third parties.
- Creating and maintaining project documentation according to Automotive SPICE requirements as well as management reporting.
Artur Schmalz
Last position:
Marketing Consultant // Strategy & Campaigning at Stadtwerke Lübeck
- Marketing consulting for the business units EDL@Home and Commodity (electricity & gas)
- Development and implementation of the marketing/sales strategy in close coordination with the department head
- Definition and expansion of key channels (web, app, portal, social, paid, sales partners)
- Goal, annual, and budget planning for the EDL@Home business unit
- Leading and running team workshops to define goals & develop campaigns
- Campaign/content planning for different target groups
- Concept and implementation of the regional multi-channel sales campaign incl. A/B testing
- Optimization of the customer experience across all channels
- Technical support/advice for the product teams during iterative implementation
- Building and managing a campaign dashboard to measure success
- Managing external agencies and internal teams
- Regular results presentations and reporting to department leadership
- Active stakeholder management
Anish Gupta
Last position:
GTM Intelligence Engine · Open Source
- PROBLEM: GTM effort is guesswork across fragmented identities and channels, with no closed feedback loop.
- BUILT: Cost-pyramid engine (L0–L3): identity resolution across ~25k entities, explainable intent scoring, and a closed decision loop (propose → execute → evaluate → learn) with calibration.
- IMPACT: Shipped v1.3.1 with a live demo; 99% of operations resolve at the free L0 tier (CI-enforced); $0 to run without any API key.
Robert Karash
Last position:
Interim Manager | Group Leader in the IT Operations & Digitalization Division "Databases, Operations & Support" (DOS) at Landwirtschaftliche RentenBank
- Technical leadership and further development of a team of 28 IT staff (internal & external) in the areas HelpDesk/HelpLine, RHEL (Red Hat), MUREX (trading system & applications), SAP basis operations
- Managing external service providers (including FI-TS for SAP basis operations)
- Personnel, resource and budget planning for the IT department and projects
- Introducing and establishing regular communication formats (weekly status meetings, team and cross-department meetings)
- Ensuring application operations in a hybrid environment (Windows/Linux with database and web/application servers)
- Supporting transformation projects to modernize the application landscape (e.g. DevOps approaches)
- Setting up and implementing a digital IT procurement for hardware & software (e.g. with DELL)
- Developing and managing the "IT Operations DOS" department based on corporate strategy
- Preparing management reports & decision papers on IT projects, optimization potential and automation opportunities
- Representing the department in the advisory boards of the Rentenbank and ensuring regulatory compliance (BaFin §44, GDPR, BSI, MaRisk)
Ralf Roßkopf
Last position:
Program and Campaign Management at PAYBACK GmbH
- Project management in the area of "Campaign, Offer and Performance Management Classic" for PAYBACK partners from the retail, FMCG and financial services sectors
- Campaign planning, development and implementation of offer-specific concepts and measures for the channels newsletter, digital advertising (web and app), stand-alone mailings and the print mailing "PAYBACK points overview"
- Coordination with PAYBACK program partners (including American Express, Netto, EDEKA, Marktkauf & Trinkgut), PAYBACK specialist departments and agencies
- Documentation of tasks and processes as well as onboarding of the future role holder
Klaus Zwingel
Last position:
Head of HR, Machinery and Plant Engineering at Interim Management (freelance)
- Acting as a professional sparring partner for management and leaders on HR topics
- Advising employees on HR matters
- Maintaining department capability during transition
- Analyzing weaknesses in the performance appraisal process
- Integrating the SAP appraisal tool
- Negotiating and organizing short-time work
- Analyzing and consolidating employment contracts
- Preparing references and recruiting
- Advising on organizational development
Asen Kyuchukov
Last position:
External Product Owner / Project Manager at Publicplan GmbH
- Overall project planning for resources, budget, costs, license and service contracts, cost optimization and negotiations
- Leading and managing the project team and achieving the project goals
- Leading digitalization projects and their phases such as concept, planning, change and requirements management, configuration, implementation, testing, interfaces, communication and approval
- Conducting planning meetings
- Organizing, planning and conducting team, customer and requirements workshops with up to 50 participants at operational and management level
- Main contact for technical and functional topics as well as project coordination
- Recording and maintaining backlogs (user stories and EPICs) in Jira and turning requirements into user stories and prioritizing them
- Approval and publication of online services in the Wirtschafts-Service-Portal.NRW (WSP.NRW)
- Creating and maintaining project documentation
- Planning and designing the nationwide rollout/reuse as part of the once-for-all principle via WSP/FIT-Connect
- Communication between stakeholders, customers, authorities and the Ministry of Economic Affairs, Industry, Climate Protection and Energy (MWIKE)
- Work according to the SCRUM method
Christian Kleiner
Last position:
Self-employed Human Resources Interim Manager & Consultant at KNDS Deutschland GmbH & Co. KG
- Support with establishing and setting up the new site and the new organizational structure
- Close coordination with the HR project manager at KNDS
- Advice on transferring former Alstom employees via a transfer company
- Preparation of the direct transfer of the training department
- Coordination with the transfer company
- Support for the new local management team
Corinna Schmidt
Last position:
Strategic Advisor Brand and Change at Targobank
- Strategic consulting for the Head of Brand on brand strategy and change processes
- Analysis of existing processes, resources, and interfaces within the team as well as with internal and external stakeholders
- Development and implementation of recommendations for action to improve processes and increase efficiency
- Project management and change management for the successful implementation of measures
- Management and selection of external service providers to ensure smooth execution
- Optimization of internal processes and interfaces through in-depth analysis and recommendations for action
- Effective acceleration of decision-making and management processes in brand management
- Successful management of external service providers and agencies for more efficient workflows and higher quality
Talha Erciyes
Last position:
Interim Senior Finance Business Partner at SharkNinja Europe Ltd.
Responsibility for commercial finance in Central Europe (DACH and Poland), reporting to the EMEA Commercial Finance Director. Monthly financial reporting, forecasting, and variance analysis, evaluation of promotions and special campaigns, management of planning processes including budgeting, as well as preparation of QBR materials up to CFO level. Took over functional leadership in the finance team after the mandate holder was unavailable.
Claudio Matteuzzi
Last position:
Head of Customer Service at Bluebrixx.com & MCW.de
Mandate/Responsibilities Complete transformation of a historically evolved, inefficient service organisation into a modern, AI-powered, scalable customer experience unit for two brands.
- Design and implementation of a 5-tier organisational model (AI automation, external front office, bridge team, expert back office, strategic interfaces)
- Development of mentoring programmes, a role matrix and HR master plan for 2026
- Full ownership of the AI strategy: architecture, vendor decisions, licence negotiations, ROI measurement
- Implementation and operational management of AI bot infrastructure (Amira, Copilot, AI Agents)
- Establishment of the Wisebase (Zendesk Knowledge Base) as the single source of truth, serving as the foundation for AI agents and scalability
- System transformation: from Outlook to Zendesk, including process design, skill-based routing and reporting
- Introduction of a 6-KPI system: ticket deflection rate, FRT, FCR, knowledge quality index, backlog ratio, CSAT
- Design of the Service Transformation 2026, including a make-or-buy analysis, vendor comparison and outsourcing roadmap
- Introduction of customer-focused goodwill policies as a measurable cultural shift
- Development of a 3-year digital agenda with a focus on automation and customer retention
Key Achievements
- Team expansion: 7→17 staff through targeted recruitment focusing on a digital mindset
- Backlog reduction: From months to ⌀ 14 days
- Response time: From days to 3 hours
- System migration: Outlook→Zendesk successfully completed
- Processing thousands of tickets in the backlog
Discover over 15,000 top freelancers
Statistics of experts using Microsoft Outlook
Aggregated from the professional profiles of matched freelancers.
Experience
24 years
Position duration
3.2 years
Positions per freelancer
14
Top business areas
Project Management, Information Technology, Operations
Top industries
Information Technology, Professional Services, Manufacturing
Certification focus areas
Information Technology, Project Management, Human Resources
Bachelor's degree or higher
78%
Master's degree or higher
45%
Doctorate
9%
Certifications per freelancer
3
Most common languages
German, English, French
Speak two or more languages
97%
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Germany using Microsoft Outlook
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
Outlook support
Microsoft Outlook is the email and calendar client many companies use every day for internal and external communication. Strong specialists keep inboxes, calendars, contacts, and tasks aligned so teams can work without missed messages or double-booked meetings. They also help when people search for Outlook, MS Outlook, or Office Outlook.
Common work
- Set up mail profiles, signatures, rules, and delegates
- Fix sync issues with Exchange, Microsoft 365, and mobile devices
- Configure shared mailboxes, calendars, and meeting workflows
- Clean up folder structures, retention behavior, and search problems
- Support migrations from older mail clients and legacy accounts
Ecosystem
Outlook rarely stands alone. It is usually part of Microsoft 365 and connects with Exchange, Teams, OneDrive, SharePoint, and Entra ID. Good professionals understand how these services affect mail delivery, permissions, calendar sharing, and account access.
When to hire
Companies bring in freelance experts when mail stops syncing, shared calendars fail, or a rollout needs careful setup across many users. In Germany, this is common in distributed teams, service organizations, and office-heavy businesses that depend on clear communication across time zones and languages.
What good specialists do
A strong Outlook specialist works methodically and documents changes clearly. They know how to diagnose profile corruption, permission problems, add-in conflicts, and transport or policy issues without disrupting users. They also keep an eye on usability, because a small settings mistake can affect a whole team.
Typical deliverables
- Outlook and Microsoft 365 configuration review
- Shared mailbox and calendar permission setup
- Migration support and user onboarding guidance
- Troubleshooting notes and handover documentation
- Mail flow and client-side issue resolution
Frequently asked questions
Curious about Microsoft Outlook? Here are the answers that come up again and again.
Microsoft Outlook is used for email, calendars, contacts, tasks, and meeting coordination. Many companies also rely on it for shared mailboxes, delegate access, and mailbox rules that support day-to-day work. When it is set up well, it becomes the central place for business communication.
No. Outlook is the client people use, while Microsoft 365 and Exchange provide the mail and calendar services behind it. A freelancer should understand how these parts work together, because many issues come from the connection between the client and the backend service.
Bring in a Microsoft Outlook specialist when setup, migration, or troubleshooting is taking too much internal time. Typical cases include broken sync, shared mailbox access problems, calendar conflicts, add-in issues, or a rollout to new users. It is also useful when you want cleaner standards for signatures, rules, and mailbox handling.
A good Microsoft Outlook professional usually knows Microsoft 365, Exchange Online, Windows, account configuration, and permission management. Scripting or endpoint knowledge can help too, especially in larger environments. Strong communication matters as much as technical skill, because many tasks involve guiding users through changes.
Outlook is often chosen when a company needs deeper calendar handling, shared mailbox support, and tight integration with Microsoft tools. Webmail can be enough for simple use, but it usually offers less control over profiles, add-ins, and desktop workflows. For Microsoft-heavy organizations, Outlook often fits better than a generic mail client.
That depends on the task. A Microsoft Outlook cleanup or user support issue may only need a specialist who knows client settings and troubleshooting, while a migration or permission redesign needs someone with broader Microsoft 365 and Exchange experience. The best choice is the person who has solved the same type of problem before.
Most Outlook work can be done remotely, especially configuration, troubleshooting, and migration support. On-site time helps when devices, network policies, or user training need direct attention. In Germany, many teams mix both approaches depending on security rules and how many users are affected.
Look for clear examples of solved mailbox, calendar, and sync problems in Microsoft Outlook environments. A strong specialist explains the root cause, the fix, and the side effects in plain language. Good signs are careful documentation, structured troubleshooting, and solid knowledge of Microsoft 365 and Exchange instead of just surface-level client support.
The average hourly rate of freelancers in Germany who have used Microsoft Outlook in their recent projects is 104 €, which corresponds to a daily rate of about 834 € based on an 8-hour working day.
Of the freelancers in Germany who have used Microsoft Outlook in their recent projects, 78% hold at least a Bachelor's degree, 45% hold at least a Master's degree, and 9% hold a doctorate.
On average, freelancers in Germany who have used Microsoft Outlook in their recent projects have 24 years of professional experience, with a single engagement typically lasting around 3.2 years.
The most common languages among freelancers in Germany who have used Microsoft Outlook in their recent projects are German (100%), English (96%), and French (25%).
The most common industries among freelancers in Germany who have used Microsoft Outlook in their recent projects are Information Technology (62%), Professional Services (62%), and Manufacturing (56%).
The most common business areas among freelancers in Germany who have used Microsoft Outlook in their recent projects are Project Management (78%), Information Technology (70%), and Operations (65%).
Main locations of FRATCH Experts, who have recently used Microsoft Outlook
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin 
Hamburg 
Munich 
Cologne 
Frankfurt 
Stuttgart 
Dusseldorf 
Essen 
Nuremberg Request a free demo
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Philipp Thomaschewski
FRATCH CEO
