Microsoft Outlook Expert in Frankfurt

Migration of an existing application to a new IT infrastructure.

• Managed all project activities (infrastructure, applications, data, security, architecture)
• Planned complex network architectures with security requirements
• Designed and coordinated firewall configurations
• Planned and managed interfaces between ERP, cloud, and third-party systems
• Coordinated middleware solutions (e.g. SAP Integration Suite, MuleSoft, Boomi)
• Defined data flows, mapping rules, and integration architectures
• Managed data migrations and master data harmonization
• Coordinated with business departments, IT teams, service providers, and external partners
• Team size: International team of 35 employees – Germany | Poland | India | USA
• Languages: English

Tools: Microsoft Office (Word, Excel, PowerPoint, Project), Brainloop, Jira, Confluence, MS SharePoint

• User account management and creation in Active Directory
• Group management and updates in Active Directory
• Permissions management on file servers
• Exchange/Outlook support
• VPN setup
• System and product support: Windows 10, Windows 11, Office 2019, Office 365, Active Directory, TeamViewer, RSA VPN, Microsoft Teams, RSA Security Console, Deep Discovery Mail Inspector, ServiceNow, Macmon

• Introduction of 5 different process applications for different teams

• Release planning: scope and time management

• Resource/capacity planning

• Conducting Sprint Planning / retrospectives

• Increment planning (several sprints)

• Preparation of Steering Committee meetings / reporting to the Board

• Coordination / alignment with external suppliers / deliveries

• Resource planning for multiple projects

• Coordination with business department and development team

• Identification of best practices with IBM BAW

• Cost control and planning for the project team and external service providers

• Collection of KPIs using LogScale

• Analysis of application errors with LogScale / Queries

• User Story definitions / coordination of requirements with the business department and development team

• Testing and defect tracking

• UI/UX design of applications

• Preparation and moderation of Brown-Paper workshops

• Test concept, test data, test organization, test execution

• Collection of team velocity / metrics

• Test execution

• Script for automated testing

• Test organization with business department and IT

• Recording and prioritization of defects

• Establishment and operation of the application

• Establishment of application monitoring with LogScale Dashboards

• Checking health endpoints with PowerShell

• Post Mortem analysis

• Establishment of Incident Management

• Establishment of Problem Management

• Analysis of errors using LogScale Queries and Dashboard

• Pre-processing of data for AI

• Evaluation using AI language models (Meta Llama 3.3 LLM and deepset Haystack) and RAG

• Installation of runtime environments for LLMs (Large Language Model)

• Evaluation of various LLMs

• Installation of RAG (Retrieval Augmented Generation) and integration with LLM

• Extraction of unstructured data with LLM and RAG

• Project based on IBM BAW (Business Automation Workflow), Websphere Liberty, Domea, d.3, REST, LogScale (formerly Humio), Swagger, Powershell, JIRA, Confluence, Lucom Interaction Platform (LIP), Mattermost, Jabber

• Support of HR processes throughout the entire employee lifecycle - from onboarding and transfers to salary changes and offboarding
• Preparation of employment contracts and references and maintenance in SAP SuccessFactors
• Management of personnel files, archiving of documents, and monitoring of deadlines for follow-up processes
• Handling inactive employment relationships
• Processing compensation-related changes - e.g. recurring payments, deductions, one-time payments, and reimbursements
• Handling work and commuting accidents and reporting them to the employers' liability insurance association
• Responding to employee questions about statutory and internal benefits such as parental leave, educational leave, or company car policies
• HR correspondence via email, mail, phone, and the HR ticketing system
• Close cooperation with HR Business Partners, Payroll, Finance, fleet management, and other internal interfaces
• Support of HR initiatives within the scope of M&A and Human Capital Management
• Ensuring compliance with legal and internal company requirements
• Creating reports and ensuring a reliable data basis

• Close collaboration with development teams to ensure alignment with project objectives
• Assessment of in-scope assets, creation of requirements, and support of the public tender process through the selection of a provider
• Creation and maintenance of UML sequence diagrams to document system interactions
• Extensive use of Agile/Scrum methodology and Spotify model
• Development and implementation of cutover and dress rehearsal plans together with the application managers

• Designing and optimizing the end-to-end supply chain for a newly established restaurant, covering fresh produce, dry goods, beverages, and kitchen essentials
• Setting up ordering cycles, ensuring food-safety compliant logistics, and aligning delivery schedules with kitchen operations to maintain product quality and reduce waste
• Building procurement frameworks and vendor relationships with major importers and wholesalers in Germany; structuring agreements to secure competitive food pricing, negotiating minimum order quantities, and establishing reliable delivery commitments
• Defining structured processes for supplier evaluation, contract negotiation, and delivery scheduling to reduce risks such as delayed deliveries, inconsistent product quality, or stock shortages; introducing clear evaluation criteria, establishing communication protocols with vendors, and setting escalation procedures for supply disruptions

• Supporting ongoing projects and subtasks
• Supporting the department in its daily operations
• Independently and responsibly managing specific projects and tasks within the company
• Supporting the team in collecting and evaluating data
• Creating measurement programs as well as work and test instructions
• Presenting measurement results to internal departments and external customers
• Analyzing and evaluating measurement data
• Creating technical documents and continuously updating them
• Bachelor's thesis: Concept for an illumination optic for the geometric characterization of preforms

• Extracted relevant infotypes from SAP HCM for migration to SuccessFactors Employee Central and mapping to ECP fields.

• Configured P2P integration including BAPI setup and secured data exchange with HTTPS and OAuth protocols.

• Set up foundational settings in Recruiting (REC) including roles, permissions, and job requisition templates.

• Implemented Career Site Builder to create a branded candidate experience and integrated external job boards.

• Configured candidate application workflows, screening, interviewing, and hiring communication templates.

• Set up pre-screening questions and assessment tools including DHB sanction list checks.

• Implemented automated background check and KYC integration with external vendors in the REC module.

• Localized job requisition templates to reflect regional job titles and regulatory compliance.

• Customized onboarding document templates and localized document archiving protocols (DRTM).

• Adjusted onboarding forms to capture country-specific employee information including Form I-9.

• Enabled Form I-9 remote document verification and integrated eVerify with SuccessFactors.

• Set up automated reminders for employees and HR to complete I-9 sections within deadlines.

• Configured pre-Day 1 access for new hires to complete tasks and mandatory trainings prior to start date.

• Enabled e-signature integration for onboarding documents to support remote verification.

• Technologies: SAP SuccessFactors, BTP, CPI, HCM onPremise, EC, ECP, REC, ONB, Form I-9, eVerify, S4HANA.

• Finance: Managed and led multiple cash flow-related projects.
• Implemented a standardized project management organization, including a resource plan.
• Led the VAT change project in Slovakia.
• Built a management dashboard for all internal projects.
• Systems used: MS Office; Jira, Confluence.
• Reference: Alexander Knoll, CFO – SAP FICO.

Lead project manager for live seminars and hybrid implementation. Creation of the run-of-show, definition of all on-site designs in line with corporate identity, and optimization of the digital setup. On-site show direction.

• timely payroll processing including all ancillary tasks
• time tracking and personnel administration
• point of contact for management, executives, works council, and employees as well as external clients, e.g., tax office, health insurance companies, etc.
• personnel controlling including account reconciliation
• operational and strategic HR work
• support management in budget planning
• monthly, quarterly, and annual financial statements according to HGB
• financial, accounts receivable and payable accounting
• tax pre-registrations
• liquidity and budget planning, forecasts
• statistics, analyses, and reporting
• employee support and advising management and executives on all labor, social, constitutional, and disciplinary issues
• optimization of cost center and cost unit accounting

• Data entry according to specifications
• Master data maintenance in SAP SD environment
• Maintenance of prices in the SAP system
• Continuous data matching and error analysis
• Creating surveys/questionnaires with MS Forms
• Analysis and evaluation of results and data
• Creating simple workflows to automate processes
• Documentation

• GfK Data center IT Infrastructure project onsite coordinator (Equinix DC FR2/FR7) training FEs in Equinix DC Carla, FNT, Jira Confluence, ServiceNow (Change/Problem/Incident MGMT), DCIM, ITSM, ITIL
• Reporting significant incidents as the on-site technical coordinator and initial point of contact for vendor escort and smart hands
• Utilizing CMDB-GUI, NIQ-Browser, CMDB-Filtering-GUI, OSS-Radar, BigBrother, CheckMK, and TTWOS for 2nd and 3rd level troubleshooting support
• Maintaining MDF, IDF, computer rooms, and closets; coordinating with service desk, reception, and security for visitor access
• Managing asset lifecycle including operation, retirement, stocking, and destruction with proper SanDisk procedures
• Leading footprint data centre optimization and reduction in FR2/FR7; handling network, server, storage, desktop, hosting, IT security, video conferencing, and telephone operations
• Coordinating server relocations, fibre optics/copper cable preparations, CMDB updates, and stakeholder cooperation
• Implementing IT infrastructure design, maintenance, configuration, and construction following Dell/HP/Apple ESD safety precautions
• Single POC for change management network, Star Track, backup & storage, cloud, Linux, Windows, EUS teams & Software Centre installs
• Successfully completed DC Footprint Reduction Project 2021/2022 and GfK New Hardware DC Refresh Initiative
• Planning, configuring, and installing Dematic server rooms and switch configurations in Heusenstamm, Wurzburg, Kahl am Main, and Graz Austria
• Providing on-site media equipment setup for HP, hospitals, manufacturers, and laboratories
• Ensuring professional rack and cable management following best practices
• Maintaining up-to-date plant maps accessible to all teams showing technology space and spare locations
• Offering technical assistance for live events, town halls, forums, streaming, and hybrid events on and off campus
• Providing second level support for Poly video conferencing systems across multiple time zones
• Conducting frequent computer room walkthroughs, recording power, cooling, alarm, security threats, and mapping wireless environment and access points

• Design, implementation, and testing of internal control systems / US SOX
• Consulting and compliance