Microsoft Outlook Experts in Frankfurt

Lead project manager for live seminars and hybrid implementation. Creation of the run-of-show, definition of all on-site designs in line with corporate identity, and optimization of the digital setup. On-site show direction.

• Support of HR processes throughout the entire employee lifecycle - from onboarding and transfers to salary changes and offboarding
• Preparation of employment contracts and references and maintenance in SAP SuccessFactors
• Management of personnel files, archiving of documents, and monitoring of deadlines for follow-up processes
• Handling inactive employment relationships
• Processing compensation-related changes - e.g. recurring payments, deductions, one-time payments, and reimbursements
• Handling work and commuting accidents and reporting them to the employers' liability insurance association
• Responding to employee questions about statutory and internal benefits such as parental leave, educational leave, or company car policies
• HR correspondence via email, mail, phone, and the HR ticketing system
• Close cooperation with HR Business Partners, Payroll, Finance, fleet management, and other internal interfaces
• Support of HR initiatives within the scope of M&A and Human Capital Management
• Ensuring compliance with legal and internal company requirements
• Creating reports and ensuring a reliable data basis

• Customer Value Management
• Program & project management
• Digital transformation
• Business development
• IT integration, IT processes
• Change management

• Introducing 5 different process applications for various teams

• Release planning: scope and time management

• Resource/capacity planning

• Conducting sprint planning / retrospectives

• Increment planning (multiple sprints)

• Preparing steering committee meetings / reporting to the executive board

• Coordinating / aligning with external suppliers / deliveries

• Multi-project resource planning

• Aligning with the business unit and development team

• Identifying best practices with IBM BAW

• Cost control and planning for the project team and external service providers

• Collecting KPIs using LogScale

• Analyzing application errors with LogScale / queries

• Defining user stories / aligning requirements with the business unit and development team

• Testing and defect tracking

• UI/UX design of the application

• Preparing and facilitating brown-paper workshop

• Test concept, test data, test organization, test execution

• Recording team velocity / metrics

• Executing tests

• Scripts for automated testing

• Organizing tests with the business unit and IT

• Recording and prioritizing defects

• Setting up and operating the application

• Setting up application monitoring with LogScale dashboards

• Checking health endpoints with PowerShell

• Post mortem analysis

• Setting up incident management

• Setting up problem management

• Analyzing errors using LogScale queries and dashboard

• Pre-processing data for AI

• Conducting evaluation with AI language models (Meta Llama 3.3 LLM and deepset Haystack) and RAG

• Installing runtime environments for LLMs (large language model)

• Evaluating various LLMs

• Installing RAG (retrieval augmented generation) and integrating with LLM

• Extracting unstructured data with LLM and RAG

• Project based on IBM BAW (Business Automation Workflow), WebSphere Liberty, Domea, d.3, REST, LogScale (formerly Humio), Swagger, PowerShell, JIRA, Confluence, Lucom Interaction Platform (LIP), Mattermost, Jabber

• Extracted relevant infotypes from SAP HCM for migration to SuccessFactors Employee Central and mapping to ECP fields.

• Configured P2P integration including BAPI setup and secured data exchange with HTTPS and OAuth protocols.

• Set up foundational settings in Recruiting (REC) including roles, permissions, and job requisition templates.

• Implemented Career Site Builder to create a branded candidate experience and integrated external job boards.

• Configured candidate application workflows, screening, interviewing, and hiring communication templates.

• Set up pre-screening questions and assessment tools including DHB sanction list checks.

• Implemented automated background check and KYC integration with external vendors in the REC module.

• Localized job requisition templates to reflect regional job titles and regulatory compliance.

• Customized onboarding document templates and localized document archiving protocols (DRTM).

• Adjusted onboarding forms to capture country-specific employee information including Form I-9.

• Enabled Form I-9 remote document verification and integrated eVerify with SuccessFactors.

• Set up automated reminders for employees and HR to complete I-9 sections within deadlines.

• Configured pre-Day 1 access for new hires to complete tasks and mandatory trainings prior to start date.

• Enabled e-signature integration for onboarding documents to support remote verification.

• Technologies: SAP SuccessFactors, BTP, CPI, HCM onPremise, EC, ECP, REC, ONB, Form I-9, eVerify, S4HANA.

• Finance: Managed and led multiple cash flow-related projects.
• Implemented a standardized project management organization, including a resource plan.
• Led the VAT change project in Slovakia.
• Built a management dashboard for all internal projects.
• Systems used: MS Office; Jira, Confluence.
• Reference: Alexander Knoll, CFO – SAP FICO.

• Project manager controlling the update to ISO 27001:2022 (certification from ISO 27002:2013 to ISO 27002:2022) including gap analysis, project planning, preparation of internal and external audits, and creation and maintenance of required documentation.
• Coordination of adjusting existing measures and implementing new measures according to the new standard’s requirements, as well as continuous monitoring and adjustment of these measures.
• Regular reporting to management on progress and risks.
• Senior consultant supporting audit reviews with a focus on critical infrastructures (KRITIS), including resolving findings, creating and updating evidence documents, and amending provider contracts.
• Senior consultant reviewing all deliverables and responsibilities of the IT provider according to the existing contract: identification of over 1500 deliverables & obligations (D&O), setup of a D&O tracker (claim register), and joint expert review with service owners for various service descriptions (e.g. IT service management, workplace and print services, application and desktop services, endpoint management, email including archiving, file services, software packaging, certification, distribution).
• Senior consultant adjusting service scopes in existing service descriptions to enable end-to-end service responsibility of the provider, including identification and analysis of use cases, process analysis and optimization (incident, problem, change), as well as recording and documenting all software products in LeanIX and documenting the contract change.
• Focused services: managed software service, application and desktop service, workplace and print services, web server service, container service, M365, SAP/Oscare, output management systems (OMS), telephony and omnichannel management service.
• Project manager steering a benchmark based on the existing IT contract, including coordination of the entire benchmark process between the benchmarker, IT provider and client, review of benchmark results, and preparation and conduct of price negotiations with the IT provider.

• timely payroll processing including all ancillary tasks
• time tracking and personnel administration
• point of contact for management, executives, works council, and employees as well as external clients, e.g., tax office, health insurance companies, etc.
• personnel controlling including account reconciliation
• operational and strategic HR work
• support management in budget planning
• monthly, quarterly, and annual financial statements according to HGB
• financial, accounts receivable and payable accounting
• tax pre-registrations
• liquidity and budget planning, forecasts
• statistics, analyses, and reporting
• employee support and advising management and executives on all labor, social, constitutional, and disciplinary issues
• optimization of cost center and cost unit accounting

• Data entry according to specifications
• Master data maintenance in SAP SD environment
• Maintenance of prices in the SAP system
• Continuous data matching and error analysis
• Creating surveys/questionnaires with MS Forms
• Analysis and evaluation of results and data
• Creating simple workflows to automate processes
• Documentation

• GfK Data center IT Infrastructure project onsite coordinator (Equinix DC FR2/FR7) training FEs in Equinix DC Carla, FNT, Jira Confluence, ServiceNow (Change/Problem/Incident MGMT), DCIM, ITSM, ITIL
• Reporting significant incidents as the on-site technical coordinator and initial point of contact for vendor escort and smart hands
• Utilizing CMDB-GUI, NIQ-Browser, CMDB-Filtering-GUI, OSS-Radar, BigBrother, CheckMK, and TTWOS for 2nd and 3rd level troubleshooting support
• Maintaining MDF, IDF, computer rooms, and closets; coordinating with service desk, reception, and security for visitor access
• Managing asset lifecycle including operation, retirement, stocking, and destruction with proper SanDisk procedures
• Leading footprint data centre optimization and reduction in FR2/FR7; handling network, server, storage, desktop, hosting, IT security, video conferencing, and telephone operations
• Coordinating server relocations, fibre optics/copper cable preparations, CMDB updates, and stakeholder cooperation
• Implementing IT infrastructure design, maintenance, configuration, and construction following Dell/HP/Apple ESD safety precautions
• Single POC for change management network, Star Track, backup & storage, cloud, Linux, Windows, EUS teams & Software Centre installs
• Successfully completed DC Footprint Reduction Project 2021/2022 and GfK New Hardware DC Refresh Initiative
• Planning, configuring, and installing Dematic server rooms and switch configurations in Heusenstamm, Wurzburg, Kahl am Main, and Graz Austria
• Providing on-site media equipment setup for HP, hospitals, manufacturers, and laboratories
• Ensuring professional rack and cable management following best practices
• Maintaining up-to-date plant maps accessible to all teams showing technology space and spare locations
• Offering technical assistance for live events, town halls, forums, streaming, and hybrid events on and off campus
• Providing second level support for Poly video conferencing systems across multiple time zones
• Conducting frequent computer room walkthroughs, recording power, cooling, alarm, security threats, and mapping wireless environment and access points

• User account management and creation in Active Directory
• Group management and modification in Active Directory
• Permission management on file servers
• Exchange/Outlook support
• VPN setup
• System and product support: Windows 10, Windows 11, Office 2019, Office 365, Active Directory, TeamViewer, RSA VPN, Microsoft Teams, RSA Security Console, Deep Discovery Mail Inspector, ServiceNow, Macmon

• Designing and optimizing the end-to-end supply chain for a newly established restaurant, covering fresh produce, dry goods, beverages, and kitchen essentials
• Setting up ordering cycles, ensuring food-safety compliant logistics, and aligning delivery schedules with kitchen operations to maintain product quality and reduce waste
• Building procurement frameworks and vendor relationships with major importers and wholesalers in Germany; structuring agreements to secure competitive food pricing, negotiating minimum order quantities, and establishing reliable delivery commitments
• Defining structured processes for supplier evaluation, contract negotiation, and delivery scheduling to reduce risks such as delayed deliveries, inconsistent product quality, or stock shortages; introducing clear evaluation criteria, establishing communication protocols with vendors, and setting escalation procedures for supply disruptions

• Close collaboration with development teams to ensure alignment with project goals
• Assessment of in-scope assets, requirements definition and support of the public tender process up to vendor selection
• Creation and maintenance of UML sequence diagrams to document system interactions
• Intensive use of Agile/Scrum methodology and the Spotify model
• Development and implementation of cutover and rehearsal plans together with the application managers

• Design, implementation, and testing of internal control systems / US SOX
• Consulting and compliance