ClickUp Expert in Germany

Service ownership for two business-critical specialist applications in the field of occupational health and corporate health management, with end-to-end responsibility for operations, support, and further development. This included applications serving approximately 130 users and 600 customers. Responsible for evaluating and testing four AI modules from a software vendor through to the rollout decision.

Introduced a service desk portal as the mandatory reporting channel, performed ticket and root-cause analysis, and derived training and improvement measures. Managed the connection of Jira to the vendor helpline and coordinated service reviews, user surveys, and a multiplier program.

Combined operational service responsibility with product ownership, including requirements catalogues, effort assessments, backlog management, prioritization, sprint and release planning, and roadmap planning. This included the conception of new invitation and appointment management modules for end customers. Managed external software vendors, including release, test, and acceptance management, SLA monitoring, budget and forecasting.

Established structured governance, post-incident analyses with action plans, escalation and follow-up processes, and transparent status and roadmap reporting at director level. Successfully stabilized a previously unstable service, reduced service requests, established a reliable release cycle, and built an automated test suite for recurring release tests. Clear processes and efficient steering of external partners also reduced the workload for internal teams.

• LLM-based features for automated CO₂e data extraction from unstructured documents (70% reduction)

• Agentic AI pipeline for automated Scope 3 emissions calculations with 150.000+ validated data records

• Intelligent API workflows for real-time carbon footprint calculations in ERP and ESG systems

• ML algorithms for predicting emissions hotspots and optimizing product design

• Automated data validation pipelines with NLP for quality assurance of CO₂e datasets

• Led a 15-person cross-functional team in developing 10+ AI features

• Strategic product planning and AI roadmap with 35% shorter time-to-market

• Stakeholder management with DAX companies (40% higher satisfaction, 95% retention)

• On-time project delivery with 95% budget adherence through data-driven backlog management

• Agile methods (Scrum, Kanban) with continuous AI/ML integration (25% increase in team velocity)

• Product-market fit for AI features through A/B testing and analytics (60% higher adoption rate)

• Business analysis of the Instant Win Games segment (financial, IT landscape, organization, customers)
• Gap analysis and resulting requirements, project planning, milestone planning, stakeholder management, risk analysis, project documentation, playbooks
• Successful establishment of sales activities and sales processes for Instant Win-Games

Operational end-to-end recruiting in a mid-sized company environment. Main focus on filling positions in the German market and internationally (Switzerland), with a focus on Sales and Blue Collar roles (Junior – Teamlead) for Falk & Ross. Stakeholder management, high-volume recruiting, and active sourcing. Ensuring an optimal candidate experience and conducting interviews.

• Stakeholder-Management
• High Volume Sales Recruiting / Blue Collar
• Filling key positions in the areas of: Sales and Blue Collar (including Field Sales Representatives, Inside Sales, Head of Sales)
• International recruiting for Switzerland
• Tools: Microsoft Teams, TestGorilla, LinkedIn Recruiter, Indeed Smart Sourcing

• Spearheaded efforts to enhance product consistency and achieve significantly better usability, ensuring a more intuitive experience
• Partnered with the founders to define a new go-to-market strategy through product discovery
• Directed the process of creating a new company website from concept and wireframes to design and final implementation in Webflow
• Responsive Webdesign
• WCAG
• Corporate Branding
• Product Discovery
• MVP
• Product Design
• User Experience
• Rapid Prototyping

AI implementation for retail, DACH

• Repositioning of the company and development of the Go-to-Market: target segments, Value Proposition and messaging architecture for the DACH retail market.
• Leadership of the brand and website relaunch across more than 100 pages, from Creative Direction and copy through UX to delivery.
• Development of the Demand Generation stack and redesign of the CRM: pipeline, lifecycle stages, lead scoring and reporting.

• Further development and operation of a central backend service for providing vehicle inventory for international Mercedes-Benz online shops
• Further development of a reservation service for vehicles as part of the checkout process
• Design and implementation of a highly scalable end-to-end test architecture with a focus on maintainability, reusability, and a high number of automated test cases
• Development of a multi-layer test infrastructure with a strict separation of test logic and access layers
• Development of an initialization and caching architecture to significantly speed up local and CI/CD-based test runs
• Development of an AI-supported review architecture for automated evaluation and quality assurance of end-to-end tests
• Development of a dashboard for consolidated display of a vehicle context across multiple backend systems, including AI-generated summaries and compact case analyses
• Integration and further development of connections to various reservation systems via Apache Kafka and REST
• Design of new microservices and support with architecture decisions
• Risk analysis and design of microservice migrations
• Technologies: Java, Spring, Spring Boot, Gradle, Maven, Apache Kafka, REST, OpenAPI, Swagger, Github, Confluence, CI/CD, Microservices, AI, LLMs

• Took over end-to-end management of the digital health platform HealthConnect, including a hybrid CRM portal and mobile applications (iOS and Android), and led a multi-stage transformation program from initiation through handover.
• Led a cross-functional team of 14 specialists in development, QA, UX/UI, and DevOps by facilitating planning sessions, coordinating priorities, tracking progress, and ensuring the timely delivery of key milestones.
• Managed project scope, timelines, risks, resources, and stakeholder expectations through structured project governance, successfully reviewing five change requests, with three approved and implemented.
• Coordinated the delivery of 10 core platform features, including real-time dashboards, push notifications, wearable integration, offline synchronization, and the migration of more than 310,000 legacy CRM records to support business growth and operational efficiency.
• Led stakeholder and steering committee engagement through regular project reporting, risk escalation, and the successful resolution of five of seven key project risks while maintaining delivery momentum and business alignment.

• Grew a T1 client's monthly GMV by 40% in 4 months via a weekly marketing campaign schedule, while running our 1st South African product exclusivity campaign which generated 30% of the account's total GMV during launch month.
• Managed a portfolio of 13 T1 and T2 client accounts across the UK and South African markets, holding full P&L accountability for major brands including BetVictor, DAZN, and Entain.
• Expanded existing accounts into 4 new regulated markets to grow portfolio revenue organically, while successfully resolving a critical product configuration dispute to preserve a key T1 partnership.
• Onboarded 3 major clients by orchestrating cross-functional alignment across legal, tech, marketing, and sales teams. Tailored launch and growth plans, secured premium product placement and marketing activities on the client side from day one.

• Founded an AI-powered scheduling and business-management SaaS for SMBs, owning technology strategy, architecture, product development, UX, billing and go-to-market execution.
• Architected and shipped a multi-tenant platform with REST APIs, RBAC, CRM, billing and notifications, powering the manager dashboard, admin console, booking experience and iOS/Android applications.
• Led and mentored 7 software engineers, 1 DevOps engineer, 1 QA engineer and 1 UX/UI designer, while remaining hands-on across backend, frontend and product delivery.
• Built AI voice and chat agents using Python/FastAPI, OpenAI and Anthropic APIs, RAG, pgvector and tool calling; integrated Twilio, Google Calendar/Meet, Stripe and Firebase.
• Owned production infrastructure and automated delivery across separate environments using Docker, Nginx, GitHub Actions and Grafana; represented the company at accelerators and international startup events.

Selected stack: Python, FastAPI, Node.js, Vue 3, React/Next.js, React Native, PostgreSQL, Redis, Docker

• Increased clients' affiliate revenues by at least 20 % p.a. each year and improved ROAS and profitability
• Managed and optimized affiliate and display campaigns for national and international E-Commerce clients
• Expanded and maintained partner networks and acquired new publishers
• Independently conducted pitches, affiliate audits and upselling consulting
• Tracking setups, data analysis, A/B tests, forecasting and reporting; AI training and Custom-GPTs

• Owned product delivery for document automation and workflow platform used across multiple legal jurisdictions
• Led integration across 6+ systems using API-based data exchange and structured data mapping
• Partnered with engineering on data models, document generation workflows, and system orchestration
• Evaluated LLM-assisted document automation opportunities to reduce manual drafting
• Built functional prototypes to validate workflow and product concepts
• ~2x increase in case processing throughput
• Enabled multi-state rollout of platform capabilities
• Reduced manual document generation and operational bottlenecks by 80%

• Tech stack: Python, Qt, tensorflow.js, plotly, Angular, TypeScript, HTML, CSS, Git

• Identified and resolved a six-figure fulfillment deficit caused by legacy software misconfigurations and outdated SOPs
• Managed campaign product development and production, coordinating with multiple international stakeholders
• Revised/Created and implemented comprehensive and scalable fulfillment, inventory management, customer relations, and logistics SOPs