ClickUp Experts in Germany

• Spearheaded efforts to enhance product consistency and achieve significantly better usability, ensuring a more intuitive experience
• Partnered with the founders to define a new go-to-market strategy through product discovery
• Directed the process of creating a new company website from concept and wireframes to design and final implementation in Webflow
• Responsive Webdesign
• WCAG
• Corporate Branding
• Product Discovery
• MVP
• Product Design
• User Experience
• Rapid Prototyping

• Took over end-to-end management of the digital health platform HealthConnect, including a hybrid CRM portal and mobile applications (iOS and Android), and led a multi-stage transformation program from initiation through handover.
• Led a cross-functional team of 14 specialists in development, QA, UX/UI, and DevOps by facilitating planning sessions, coordinating priorities, tracking progress, and ensuring the timely delivery of key milestones.
• Managed project scope, timelines, risks, resources, and stakeholder expectations through structured project governance, successfully reviewing five change requests, with three approved and implemented.
• Coordinated the delivery of 10 core platform features, including real-time dashboards, push notifications, wearable integration, offline synchronization, and the migration of more than 310,000 legacy CRM records to support business growth and operational efficiency.
• Led stakeholder and steering committee engagement through regular project reporting, risk escalation, and the successful resolution of five of seven key project risks while maintaining delivery momentum and business alignment.

• Grew a T1 client's monthly GMV by 40% in 4 months via a weekly marketing campaign schedule, while running our 1st South African product exclusivity campaign which generated 30% of the account's total GMV during launch month.
• Managed a portfolio of 13 T1 and T2 client accounts across the UK and South African markets, holding full P&L accountability for major brands including BetVictor, DAZN, and Entain.
• Expanded existing accounts into 4 new regulated markets to grow portfolio revenue organically, while successfully resolving a critical product configuration dispute to preserve a key T1 partnership.
• Onboarded 3 major clients by orchestrating cross-functional alignment across legal, tech, marketing, and sales teams. Tailored launch and growth plans, secured premium product placement and marketing activities on the client side from day one.

• Operative end-to-end recruiting in a mid-sized company environment. Main focus on filling IT positions specializing in Data Integration (Junior – Team Lead).
• Stakeholder management, active sourcing.
• Ensuring an optimal candidate experience, conducting interviews.
• Key hires: Team Lead Data Integration, Backend Engineer.
• Tools: LinkedIn Recruiter, Personio, Slack

• Further development and operation of a central backend service providing vehicle inventory for international Mercedes-Benz online stores
• Enhancement of a vehicle reservation service as part of the checkout process
• Design and implementation of a highly scalable end-to-end test architecture focused on maintainability, reusability, and a high number of automated test cases
• Development of a multi-layered test infrastructure with a clear separation of test logic and access layers
• Development of an initialization and caching architecture to significantly speed up local and CI/CD-based test runs
• Development of an AI-driven review architecture for automated evaluation and quality assurance of end-to-end tests
• Development of a dashboard to consolidate vehicle context across multiple backend systems, including AI-generated summaries and condensed case analyses
• Integration and further development of connections to various reservation systems via Apache Kafka and REST
• Design of new microservices and support in architectural decisions
• Risk analysis and planning of microservice migrations
• Technologies: Java, Spring, Spring Boot, Gradle, Maven, Apache Kafka, REST, OpenAPI, Swagger, GitHub, Confluence, CI/CD, Microservices, AI, LLMs

• Strategic rebuild and initial integration of the B2B CRM as the basis for a scalable and sustainably automated lead management process
• Building and optimizing CRM processes and CRM campaign management לאורך the entire customer lifecycle
• Developing, planning, and implementing lead generation strategies for trade fairs, roadshows, partner sites, and other relevant B2B touchpoints
• Designing and modeling differentiated customer journeys and workflows for different target groups, touchpoints, and phases of the customer lifecycle
• Designing first-touch and branding flows to systematically move new contacts into automated CRM journeys
• Building lead nurturing processes for automated qualification, activation, and further development of leads until they are ready for sales
• Designing and implementing marketing automations to reduce manual processes and scale the delivery of relevant content
• Developing and optimizing automated lifecycle campaigns based on user behavior, interactions, interests, and lead status
• Campaign management for email marketing and B2B communication, including editorial newsletters, trigger and automation emails, as well as ad hoc campaigns
• Responsibility for newsletter sign-ups as well as optimization of the underlying processes and consent journeys
• Consent management and optimization of opt-in processes as the basis for compliant and scalable CRM communication
• Planning and implementation of ad hoc campaigns including A/B testing as well as continuous optimization of content, sending logic, and conversion
• Analysis and evaluation of CRM performance and derivation of specific measures to increase engagement, lead quality, and conversion
• CRM strategy consulting and workflow modeling with a focus on automation, scalability, and a consistent customer experience
• Technical setup and structuring of data instances as well as coordination and support of data migrations
• Optimization of data and system processes as the basis for automated and target-group-specific CRM communication
• Internal and external stakeholder management as well as coordination of interfaces and external agencies
• Technical project management from strategic concept development through implementation to analysis and continuous optimization

• Identified and resolved a six-figure fulfillment deficit caused by legacy software misconfigurations and outdated SOPs
• Managed campaign product development and production, coordinating with multiple international stakeholders
• Revised/Created and implemented comprehensive and scalable fulfillment, inventory management, customer relations, and logistics SOPs

• Disciplinary and professional leadership of the IT and service team
• Definition and documentation of the Current Mode of Operation (CMO) in Confluence: application landscape, infrastructure, networks, backup & storage
• Development of the Future Mode of Operation (FMO) including process analysis & stakeholder interviews with all departments using BPMN and flowcharts
• Optimization of license management: reduction of ongoing software costs by approx. 17% p.a.
• Introduction and establishment of Jira as the central tool for project and service management
• Introduction and rollout of the HR software MindKey to digitize HR processes
• Introduction of a VoIP solution with Microsoft Teams incl. PSTN connection to replace classic telephony
• Introduction of the production and planning software OptiControl to digitize operational processes
• Rollout of Intune as a Mobile Device Management solution for Windows, iOS and Android
• Build-up of Power BI dashboards for machine park monitoring and financial reporting
• Planning and execution of the IT consolidation of two locations for 170 users
• Introduction of automated penetration testing with Pentera
• Coaching and mentoring the team in agile methods & project management
• Operational support in day-to-day business: administration, incident & change management
• Management of external service providers and assurance of the quality of outsourced IT services
• Responsibility for the IT budget incl. planning and controlling
• Direct reporting line to management with regular management reports on IT KPIs, budget and project status

• Built Collective Minds as an AI-first company, embedding AI into operating model, delivery and client solutions.
• Built and lead an international offshore delivery organization of 25 professionals, complemented by senior specialists in Germany.
• Act as Interim CDO for ALWITRA, supporting the company-wide digitalization agenda across ERP, CRM, enterprise knowledge, AI, data and operating model.
• Advise managing directors, CIOs and IT leaders on transformation strategy, target operating models, governance, prioritization and execution.
• Own program structures, budgets, staffing, vendor coordination, risks and executive stakeholder communication.
• Develop scalable technology and delivery models across AI, CRM, IAM, integration and manufacturing-related initiatives.

• Advising on and structuring the "Digital Business" program (building program and project structure)
• Assessment of salary structures and market conditions
• Supporting the development of the e-commerce strategy
• Sparring partner in building, optimizing, and monitoring distribution strategies (own webshops, marketplaces, and use of third-party platforms)

• Analyzing and evaluating established corporate tools (Jira, Confluence, MS Teams, MS Planner, MS Project)
• Process redesign, transition support for external backend service providers
• Developing target agreements for the production plants involved worldwide
• Coordinating cross-functional requirements from plant teams and creating timelines with dedicated milestones (Gantt charts, etc.)
• Redesigning the project scope in Jira/Confluence and training in agile methods
• Carrying out requirements analyses and detailed development according to the V-model (project management)

• Delivered both strategic guidance and hands-on operational support to early-stage start-ups focusing on building, implementing, and scaling business processes in operations, product development, e-commerce and management.
• Partnered directly with founders to design and execute customized, best-practice solutions, ensuring the optimization and automation of business processes to drive sustainable growth.
• Led end-to-end execution of process optimization and organizational development projects, combining strategic oversight with day-to-day involvement to establish efficient, scalable structures in fast-paced environments.

• Project management for synchronization between Moco and HubSpot

Project description

• The client uses HubSpot as CRM and MOCO as ERP. This naturally creates overlaps, which lead to extra manual work for employees. This not only cost time (and therefore money), but was also error-prone, which in turn cost even more time and money.
• For this reason, we implemented a series of n8n workflows for the client that keep both systems in sync.

Industry: Management Consulting

Project team: 1 Project Manager, 2 Developers

Complexity: Medium

Tools: Atlassian Jira, HubSpot, Moco, n8n

Technical description

• HubSpot users, who mainly come from sales, can now focus fully on working in the CRM. Administrative tasks - such as invoicing - can be handled by accounting in MOCO. The n8n workflows ensure that the data in both tools matches.

Focus areas

• Synchronization of customers/companies between Moco <-> HubSpot
• Synchronization of contacts between Moco <-> HubSpot
• Synchronization of leads/deals between Moco <-> HubSpot
• Initial import incl. matching of companies, customers and leads already present in the systems

• Improve and properly define internal processes
• Requirements management and selection of an ERP system
• Consulting on selecting, implementing and using AI to optimize processes
• Systems and technology: ERPnext