New
Project specification
Period 03.08.2026 - 31.12.2026
Remote 100%
Languages
German (Advanced)
English (Advanced)
Project expertise
Industries
Advertising
Areas
Marketing Project Management
Description
Building a comprehensive customer satisfaction and reputation dashboard
Tracking key metrics and identifying actions in collaboration with customer service and showing trends
Setting up campaigns (satisfaction / prevention / retention / loyalty) and trigger campaigns and measures to boost customer satisfaction
Process documentation
Advising and supporting the development of the knowledge base for customer service
Requirements
Customer experience management
CRM and marketing automation
KPI management
Loyalty campaign management
Project management
Reputation management
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Frequently asked questions
The project is fully remote, providing complete location flexibility.
The project preferably starts in August 2026 and is planned to end in December 2026 (4 months).
The project is 100% remote. You can work from any location.
The project requires German (Advanced) as essential language. Additionally, English (Advanced) is desirable.
The project is related to the following industry: Advertising.
The project covers the following business areas: Marketing and Project Management.
Yes! Recommend a freelancer for the project and earn 30% of FRATCH's profits every time they get placed — for the duration of that project. Simply share your invite link with a colleague to get started.
To apply for the project, click the Apply button on the project page to submit your profile for review. We will forward your resume to the client and get back to you within a few days.
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