Epic Owner: Roles & Rights Management Customer Service (m/f/d) (9399)

- Vision & Strategy: You shape the roadmap for the point-of-sale system of the future and ensure that we not only meet our customers' needs but anticipate them. - Multi-Platform Excellence: You steer the development of our app ecosystem with a focus on Android. You understand the challenges of various form factors (from the compact card terminal to the large stationary tablet). - Delivery Management: You lead your cross-functional development team with clarity and enthusiasm. You facilitate ceremonies, remove blockers, and celebrate releases. - Requirements Engineering: You translate complex business logic into precise technical requirements and user stories that leave no questions for developers.

- Conceptual design and further development of B2B products - Creation and maintenance of product requirements, user stories and acceptance criteria - Definition of scope of services, product logic and commercial parameters - Preparation of product-related documents such as service descriptions, price lists and product datasheets - Interface management between product management, IT, engineering, sales, legal, finance and operations - Conducting market, customer and competitor analyses - Coordination of requirements for processes and systems, e.g. orderability, billing and provisioning - Support of product lifecycle management

A company is looking for an experienced Product Manager to lead the selection and implementation of Point of Sale (POS) hardware for kiosks. The goal of the project is to identify the optimal hardware solution that meets the specific requirements of the kiosks and to coordinate its rollout. The Product Manager will play a key role in analyzing requirements, evaluating hardware options, and collaborating with internal and external stakeholders to ensure a smooth implementation. - Analyze the kiosks’ requirements and needs regarding POS hardware. - Research and assess available POS hardware solutions on the market. - Work with suppliers and vendors to identify the best options. - Create decision templates and present the results to management. - Plan and coordinate the implementation of the selected hardware. - Monitor and ensure adherence to schedules and budgets.

A company is looking for an experienced ERP Transformation Manager who will take overall responsibility for planning and controlling a comprehensive ERP transformation program. The goal of the project is to harmonize processes, introduce a new ERP system, and implement IFRS requirements. The ERP Transformation Manager will analyze, redesign, and standardize the core commercial processes in civil and track construction. This includes translating IFRS requirements into system structures and posting logic, closely coordinating with the Finance, Controlling, Project Management, and IT departments. The role includes managing the ERP implementation, including fit-gap analyses, process design, test management, and migration. In addition, a unified reporting and KPI framework for consolidated financial statements and project control will be established. The manager will act as the central interface between operational units, finance, executive management, and the group, and establish a sustainable change and training concept for users. - Planning and controlling the ERP transformation program (IFRS transition, process harmonization, ERP rollout) - Analyzing, redesigning, and standardizing core commercial processes - Translating IFRS requirements into system structures and posting logic - Managing the ERP implementation, including fit-gap analyses, process design, test management, and migration - Developing a unified reporting and KPI framework - Stakeholder management and ensuring smooth communication - Leading interdisciplinary project teams and managing external consultants and implementation partners - Establishing a sustainable change and training concept - Ensuring measurable process improvements after the ERP system go-live

A company is seeking an experienced Interim Manager to temporarily take on leadership or transformation responsibilities within technology-driven organizations. The primary goal is to stabilize, develop, or transform technical organizational units and manage complex projects with high technical and regulatory complexity. - Analyze technical organizations, processes, and governance structures. - Develop and implement optimization or transformation strategies. - Advise executive management on technical, organizational, and strategic matters. - Lead complex technical projects or programs. - Ensure compliance with technical norms, standards, and regulatory requirements. - Manage interdisciplinary teams and ensure quality in technical project execution. - Evaluate technical risks and implement quality and compliance processes.

For our client, a bank, we are currently looking for a Configuration Management Consultant (w/m/d) Tasks: - Carrying out quality assurance measures in the context of the CMDB migration - Checking source data for completeness, accuracy, and consistency - Assessing and ensuring data quality before transferring it to ServiceNow - Reviewing collected requirements for the CMDB implementation for functional and technical feasibility - Identifying inconsistencies, data errors, and clarification needs - Supporting the operational execution of the migration - Carefully documenting test results and anomalies - Closely coordinating with the involved business units and project stakeholders

A company is looking for an experienced freelance staffing Project Manager or Program Manager to lead the structured setup of an agency with about 150 employees within six months. The role includes full responsibility for the recruiting initiative, including planning, coordination, and operational execution. The candidate acts as the central coordinator between internal resources, external freelance recruiters, and management, ensuring a complete overview of all ongoing activities. - Project setup and management: building structures, processes, and tools from scratch, managing project schedule, priorities, and escalations, and conducting kick-off meetings. - Staffing and resource planning: developing and maintaining a full staffing plan, leading a team of internal and freelance recruiters, planning freelancer needs, and coordinating onshore and offshore recruiting activities. - Controlling and oversight: tracking budgets, monitoring recruitment activity status, regular reporting to management, and proactive problem-solving. - Collaboration and stakeholder management: working closely with global business partners, HR departments, and recruiting teams to ensure smooth cross-functional processes along the candidate journey. - Onboarding and infrastructure: supporting the setup of access rights, licenses, as well as hardware and software, ensuring a smooth onboarding experience. - Culture and employee experience: considering cultural aspects in the setup process, fostering positive onboarding and integration experiences, and being sensitive to cultural differences in nearshore and offshore collaboration.

A company is looking for an experienced leader to drive automation and AI transformation. The goal is to analyze and optimize end-to-end processes across various business areas such as sales, procurement, order processing, and logistics. The focus is on identifying optimization opportunities, especially in areas with media disruptions and manual tasks, as well as creating a prioritized transformation roadmap with clear business cases and implementation recommendations. The role includes managing automation initiatives such as ERP optimization, RPA, and low-code/no-code solutions, evaluating and adopting relevant AI use cases, and building basic AI expertise within the organization. Leading internal project teams and fostering a culture of continuous improvement are also key responsibilities. Close collaboration with IT and external implementation partners is expected, with reporting to executive management. - Analyze and optimize end-to-end processes in sales, procurement, order processing, and logistics - Identify optimization opportunities in existing processes - Create a transformation roadmap with business cases and implementation recommendations - Manage automation initiatives (ERP optimization, RPA, low-code/no-code) - Evaluate and introduce relevant AI use cases - Build basic AI expertise within the organization - Lead internal project teams and promote a culture of improvement - Collaborate with IT and external implementation partners; report to executive management

A company is investing in refining its agentic toolbox and building a platform to run autonomous engineering tasks at scale. The initial focus is on software delivery, with plans to expand into other roles beyond engineering. The vision is to enable humans to steer while agents deliver. The project involves greenfield work, integrating into existing internal systems and processes. Many tech stack decisions are yet to be made, with AWS being a given and a Java/React stack highly likely. The role requires assembling a team of strong, forward-thinking engineers to build out this vision. Candidates should be comfortable jumping between tech stacks and energized by the idea of building a platform that changes how software gets delivered. They should be able to own significant pieces end-to-end and maintain a tight feedback loop with (future) users to shape the platform. As the solution is rolled out, candidates will act as advocates, coaches, and consultants to help teams with adoption. - Build and refine a platform for autonomous engineering tasks at scale. - Integrate the platform into existing internal systems and processes. - Make key tech stack decisions, with AWS and Java/React as likely components. - Maintain a tight feedback loop with users to shape the platform. - Advocate, coach, and consult teams for adoption of the solution.

A company in the automotive supplier industry is looking for support in the area of cyber security. The project's goal is to close gaps as part of the ISO 27001 certification. The IT Project Manager will play a central role in steering and monitoring the measures to close these gaps. - Steering and monitoring of gap closure measures. - Consistent follow-up on tasks, deadlines, and responsibilities. - Coordination between IT, business units, information security, and external service providers if needed. - Ensuring that measures are implemented in compliance with ISO 27001, are auditable, and properly documented. - Transparent status reports to program management and stakeholders. - Support with audit preparation (evidence, measure status, maturity level).

- Set up and implement a scalable IT and security infrastructure - Introduce and configure centralized device management with Microsoft Intune and JAMF - Implement security and access concepts for endpoint devices and networks - Establish standardized processes for device and user management - Manage and coordinate the internal IT implementation - Evaluate and select a managed IT service provider - Ensure a smooth handover to regular operations - Collaborate with internal stakeholders and external service providers

A company is seeking experienced consultants with a background at McKinsey & Company, Boston Consulting Group, or Bain & Company to join a unique project aimed at translating real-world consulting engagements into structured learning environments for advanced AI systems. This initiative requires consultants who can credibly convert authentic project experience into end-to-end examples, ensuring the domain is built by practitioners with firsthand MBB training and standards. The goal of the project is to build realistic consulting project environments, design structured consulting tasks for AI agents, and define evaluation criteria and quality standards for training and calibrating an LLM-based grading system. - Build realistic consulting project environments, including detailed project scenarios with industry context, financials, constraints, and incomplete information. - Design structured consulting tasks for AI agents, breaking projects into tasks that mirror real consulting work such as market sizing, due diligence, cost reduction, growth strategy, or operational diagnosis. - Define evaluation criteria and quality standards, developing a grading approach, evaluation criteria, and golden solutions for each task to train and calibrate an LLM-based grading system.

A company is seeking a Staff Product Manager to lead the realization of design visions for consumer-facing, multimodal experiences across voice, chat, and beyond. The role involves bringing the product vision to life within the product team, ensuring clarity and usability across various interfaces. The successful candidate will collaborate closely with product managers, engineers, and AI specialists to align on priorities, user needs, technical feasibility, and business impact. The focus will be on balancing simplicity and delight, ensuring interfaces feel natural and human-like across voice, chat, and graphical touchpoints. Key responsibilities: - Drive the realization of the design vision for multimodal experiences. - Partner with cross-functional teams to align on priorities and user needs. - Prototype and test interaction models for intuitive and trustworthy AI agents. - Take end-to-end ownership of design within the product team. - Deliver high-quality, hands-on work to shape product direction.

- Conceptualize, develop, implement, and integrate AI-driven automation solutions - Analyze and optimize business processes through process re-engineering - Work closely with departments such as finance, HR, audit, and project management - Provide expert advice and support in choosing the right automation approaches - Ensure the quality, stability, and scalability of automation runs

A company is looking for an experienced backend developer to support the migration to HubSpot. The goal of the project is to seamlessly integrate existing backend systems and databases into the HubSpot platform, creating an optimized and centralized solution for marketing, sales, and customer service. The role involves analyzing the current infrastructure, developing interfaces, and ensuring a smooth data migration. - Analyze existing backend systems and databases - Develop and implement APIs and interfaces to HubSpot - Ensure data integrity during migration - Collaborate with other teams to understand and implement requirements - Document the work carried out and the processes

A company is looking for an experienced OpenSearch consultant who will be responsible for analyzing, designing, and re-designing an existing OpenSearch platform. The focus is on developing a future-ready target architecture that supports the upcoming data center migration, without handling the migration or operational implementation itself. The consultant acts as a technical architect and sparring partner, providing solid decision-making foundations for the subsequent implementation. The starting point is a very large, historically grown OpenSearch platform with clusters spread across more than two data centers, about 500 TB of storage, and around 20,000 shards. The platform features complex data and index structures and demands high performance, availability, operational stability, and cost control. The upcoming move is used intentionally to identify and fix architectural weaknesses and inefficiencies. Analysis of the current architecture: - Assessment of the existing OpenSearch/Elasticsearch environment - Analysis of cluster topology, shard and index strategies, data volumes, and growth assumptions - Identification of technical and structural debt - Evaluation of operational and stability risks Target architecture & re-design: - Conceptualization of a scalable and high-performance target architecture - Re-design of index and shard concepts as well as data models and structures - Optimization of data and structural concepts with a focus on reduction potentials - Development of self-service mechanisms and cost transparency models - Derivation of clear architecture and design principles Design artifacts & handover: - Documentation of the target architecture (logical & conceptual) - Description of architecture variants including evaluation of risks, assumptions, and dependencies - Recommendations for the later implementation

A company from the automotive supplier industry is looking for an experienced Infor AS consultant to support the team in further developing and optimizing ERP functionalities. The goal of the project is to ensure long-term system stability and functionality and to continuously optimize ERP processes. The consultant will work closely with the business units to implement system-side requirements and will take on an advisory and supportive role. The assignment is ideally 50% remote and 50% on site near Schweinfurt, with at least one monthly on-site visit required. - Designing, further developing and optimizing ERP functionalities while considering legal and organizational requirements - Analyzing and resolving system disruptions and identifying root causes - Supporting the business units through customizing and implementing ERP solutions - Taking over second-level support for technical queries - Developing, administering and further developing interfaces as well as maintaining existing integrations - Conducting and evaluating statistical analyses to monitor system functionality - Performing tests and handing over new processes to internal contacts - Continuously supporting and assisting in the optimization of ongoing ERP processes

A company in the energy supply sector is looking for an experienced interim project manager (m/f/d) for high-voltage overhead line construction projects. The goal is to support ongoing projects through operational project management, site coordination and on-site project execution. The role requires a hands-on personality with high willingness to travel and solid experience in the infrastructure or energy sector. - Manage and lead high-voltage overhead line projects - Coordinate site operations and installation teams on site - Monitor budget, quality and schedules - Manage subcontractors and service providers - Ensure safety on construction sites - Liaise with clients, site management and internal departments - Support costing, proposals and billing - Handle materials, machinery and resource scheduling - Oversee projects through to successful handover to the client - Claims, variations and contract management (VOB/BGB)

A company is looking for an experienced Java IT Architect for a project at a development bank with a duration of five months. The project's goal is to develop and optimize the IT architecture of operational and administrative systems and to analyze and implement business requirements into the bank's IT architecture. - Development of the IT architecture for operational and administrative systems. - Conducting impact analyses of business requirements on the IT architecture. - Monitoring and analyzing portfolio changes and preparing them for management decisions. - Creating IT concepts and performing migration tasks. - Using and evaluating AI plugins to support software development. - Ensuring security aspects in software development (secure coding, authentication, encryption). - Documenting the architecture and interfaces.

A company in the medical technology sector is looking for an experienced Cyber Security Consultant to act as an independent advisor at the interface between software architecture, DevOps, and regulatory affairs. The project's goal is the development and securing of innovative digital health products (Software as a Medical Device / Connected Devices). The position includes purely expert consulting, technical assessments, and delivery of validated security artifacts, without operational management decisions. The focus is on translating regulatory requirements (FDA, MDR, EU CRA, NIS2) into technical solutions and objectively assessing security risks. - Holistic Threat Modeling: Conducting STRIDE-based analyses for APIs, cloud-native services, AI components, and CI/CD pipelines, and maintaining formal threat model reports. - Security Architecture & Design: Creating technical data flow diagrams (DFD) and Security Architecture Review Reports to document security decisions in cloud and container environments. - DevSecOps & Supply Chain Security: Advising on hardening CI/CD pipelines, implementing "security-by-default", and managing SBOM artifacts (third-party risk). - Penetration Testing Support: Defining scopes for pen tests and fuzzing, as well as expert validation of results and CVSS scores. - Vulnerability Management: Assessing vulnerabilities (vulnerability impact assessments) and creating remediation plans. - Audit Preparation: Compiling technical evidence and documentation for regulatory submissions (FDA, MDR, MDS2).

A company is looking for a Forward Deployed Engineer with a very strong technical background to implement AI solutions into existing systems and develop custom solutions for clients. The goal of the project is to increase efficiency and productivity through the use of AI technologies and to create innovative approaches. In this role, you will work closely with clients and internal teams to solve technical challenges and lead the implementation of AI solutions. - Analyze existing systems and identify optimization opportunities through AI. - Develop and implement custom AI solutions. - Collaborate with clients to understand and translate their requirements. - Ensure technical feasibility and scalability of the solutions. - Train and support clients in using the implemented systems.

A transformation and modernization project at the HKW Tiefstack site in Hamburg is looking for support. The goal of the project is to advance the energy and heat infrastructure toward a future-proof and flexible system. Plant engineering, hydraulics, energy supply, and control systems play a central role. The project is in the implementation phase. The previous lead will leave the project in about two months, so there is an immediate need to take over and ensure a smooth handover.

A company is immediately looking for interim support as an Accounting Lead / Head Of. The goal of the project is to take over the leadership and coordination of two teams - Accounts Payable (AP) and General Ledger (GL) - with a total of 13 team members. The focus is on ensuring smooth accounting processes and supporting strategic and operational tasks. - Leadership and coordination of the AP and GL teams - Ensuring compliance with accounting standards and guidelines - Supporting process and system optimization - Monitoring and analyzing financial data - Collaborating with other departments and external partners - Reporting to senior management

- Build and evolve the microservice architecture tailored to the business domain using Domain Driven Design - Promote and drive the implementation of the technology strategy, architectural knowledge sharing, innovation, and standardization within the project - Advise on the implementation of the technical architecture in software development - Implement technical components in applications based on the used technologies (microservice architectures, Spring, AWS, messaging, Kotlin), including related interfaces, modules, and databases - Implement and optimize CI/CD pipelines based on GitLab CI, Jenkins, Docker, and OpenShift (Kubernetes) - Ensure a highly automated, stable application operation with continuous improvement of architecture, processes, and tools. Program and implement/customize technical components in applications based on the used technologies, including related interfaces, modules, and databases, while adhering to the client's standards (e.g., using standardized development environments and coding guidelines)

A company is looking for an experienced Quality Compliance Auditor responsible for ensuring compliance with GCP, GCLP, and GVP standards. The project aims to conduct internal and external audits, prepare and support regulatory inspections, and identify compliance gaps and derive corrective actions. The role includes planning and conducting audits, supporting regulatory inspections, and ensuring adherence to ICH guidelines as well as EMA/FDA regulations. - Conduct internal and external audits (GCP, GCLP, GVP) - Prepare and support regulatory inspections (e.g., MHRA, FDA, EMA) - Identify compliance gaps and derive corrective actions

A company is looking for a Senior Regulatory Compliance Expert to support its team in preparing for FDA inspections. The role includes conducting mock inspections, providing strategic advice on inspection readiness, and assisting with pre-approvals and routine inspections. The ideal candidate has extensive knowledge of regulatory requirements, especially FDA standards, and plays a key role in ensuring the company meets global compliance requirements. - Conducting mock inspections according to FDA standards - Strategic advice on inspection readiness - Support for pre-approval and routine inspections

To support the SOX audit at our client, we are looking for an experienced SOX expert with a solid background in the audit environment, ideally from a Big4 firm. The role includes evaluating PwC audit requirements, assisting with regulatory questions, and advising management and internal controls teams in the SOX and ICFR space. You will also act as a sparring partner to external auditors and help build arguments around scope, audit depth, and evidence requirements.

A company is looking for an experienced Engine Designer / Developer for a long-term industrial project. The goal of the project is the supervision and optimization of combustion engines in series production. The focus is on technical problem solving, root cause analysis, and the optimization of existing engine systems. The candidate will also provide hands-on support in the production environment. - Supervision of combustion engines in series production - Conducting root cause analyses for technical issues - Optimizing existing engine systems - Providing hands-on support in the production environment - Collaborating with interdisciplinary teams to solve technical challenges

Due to a staffing shortage and the strategic realignment of our client's finance department, we are urgently seeking an Interim Manager Accounting (m/f/d) to provide project-based support. Tasks: - Consulting and optimizing existing accounting processes - Independent preparation of monthly, quarterly, and annual financial statements under HGB - Preparation of external reports and reportings for management and specialist departments - Development, optimization, and interim management of modern controlling as well as transparent reporting structures - Conducting budget planning, forecasts, and profitability analyses to support business decisions - Responsibility for liquidity planning, cash management, and financial transparency during the project period - Further development and digitization of existing finance processes, systems, and reporting standards - Professional management and support of the finance team as part of the interim/project role

A company is seeking experienced E-commerce Listing Designers to create high-performance product visuals for major online marketplaces. In this role, you will design compelling product imagery and rich content that enhances visibility, communicates value clearly, and drives conversions. The focus is on marketplace performance — not branding websites or UI systems. This role is ideal for designers who understand how online shoppers think and know how to translate product features into strong visual benefits.