Project specification
Project expertise
Description
The focus is on developing and implementing modern product catalog, order management, and CRM/CIM systems that enable seamless and efficient processes.
A key part of the project is optimizing customer service, especially adapting the agent cockpit features to new system landscapes.
This includes managing role and permission concepts in Salesforce and Customer Interaction Management (CIM) as well as defining technical requirements and ensuring their implementation.
Specific scope of work with no personal references:
Gathering requirements and functionalities for in-life roles and permissions using the Salesforce/CIM agent cockpit, documented in Jira and Confluence.
Evaluating solution designs for business requirements and technical feasibility.
Precisely defining requirements.
Developing technical concepts and solution drafts for the early planning phase (Salesforce Pre-Blueprinting), using Jira and Confluence for structuring and documenting the drafts.
Conducting technical assessments, especially for identity management systems like SailPoint.
Planning, defining, and handing over features to implementation teams with Jira for tracking.
Prioritizing requirements and documenting implementation plans in #Confluence.
Reviewing test cases, especially for correct role and permission assignments in Salesforce, using Jira for test case management.
Executing tests and tracking bugs in Jira for quick resolutions.
Requirements
Must-have Skills:
- Stakeholder management
- Quality management
- Agile methodology
- Jira
- Requirements management
- Salesforce
Nice-to-have Skills:
- Backlogs
- User stories
- Business informatics
- Computer science
- Scrum
- Confluence
- Microsoft Office
- Cloud computing
- Data analysis
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Frequently asked questions
The project is based in Munich, Germany.
The project preferably starts in April 2025 and is planned to end in June 2025 (2 months).
The project requires a commitment of 95 - 100% capacity (full-time).
The project offers 95 - 100% remote work.
The project offers a daily rate of 800 - 824€ which breaks down to an hourly rate of 100 - 103€/h.
The project requires German (Advanced) as essential language. Additionally, English (Advanced) is desirable.
The project is related to the following industry: Telecommunication.
The project covers the following business areas: Customer Service and Information Technology.
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To apply for the project, click the Apply button on the project page to submit your profile for review. We will forward your resume to the client and get back to you within a few days.
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